# Page 5 | Avochato Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Avochato the right Help Desk solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161117/Avochato/reviews --- Avochato 4.7 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Page 5 - Reviews of Avochato ## Showing most helpful reviews Showing 101-125 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Andreina D. Sales Consumer Services Used the software for: 6-12 months ### "Avochato is amazing " April 25, 2019 5.0 We had excellent results in our business using Avochato for Masive text messages Pros It is so easy, friendly, efficient and effective Cons Everything is great I do not have any complains Review Source AC Adam C. Operations Manager Used the software for: 6-12 months ### "Super easy to set up and when any issues arise, support is prompt. " June 21, 2018 5.0 Pros Very clean interface, everything makes sense organizationally speaking, and most importantly, it integrates right into our CRM software. Cons Nothing really. Once in a blue moon there is a deliverability glitch but in the (I think) almost year we've been using it I can only recall 2 times, and I'm the only user. Review Source VR Verified Reviewer Business Owner Automotive Used the software for: I used a free trial ### "Okay but wouldn't purchase" November 20, 2018 5.0 Pros Easy to use,love the personalized automatic texts you can send. Cons Lacking a lot of features, for an auto glass company Review Source VR Verified Reviewer Board Member Non-Profit Organization Management Used the software for: 1-2 years ### "Great Solution" March 17, 2019 5.0 Overall experience was great. I would recommend this service to anybody looking for a texting solution. Pros A single point of contact for all texting needs. From filtering to one-to-one messaging, Avochato is a great solution for your texting needs. Cons Mobile app needs some work. Functionality​ doesn't match the website feature list. Review Source KR Kim R. Co-founder Cosmetics Used the software for: 6-12 months ### "Integration to Shopify" December 18, 2018 5.0 The Avochato support team is awesome! Super helpful and extremely responsive. Pros Avochato’s integration with Shopify gives us the ability to contact our customer through the most relevant means — text messages. This feature is a bonus on top of Avochato’s use of use. Cons I really don’t have a negative on this software. Review Source Daniel J. Organic Chemistry PhD Student Higher Education Used the software for: Less than 6 months ### "Helps keep your customers excited" March 3, 2020 5.0 I have had a great experience sending messages to my subscribers, and it has helped me promote my business more effectively. Pros I love that I am able to send a simple message to my customer and subscribers to promote my business and roll out new promotions. It's easy to use and it has proven to be safe. Cons I have used this software a few times and it was hard to understand at first, but it gets easier the more I use it. Review Source PT Pavan T. Founder & Principal Used the software for: 6-12 months ### "Avochato has made it dead simple to keep track of customer support requests via SMS" July 17, 2017 5.0 Pros It's really beautifully designed and is very easy to use. I've proposed it for a number of clients that have a lot of customer requests to manage, and they've loved it. The slack integration has made it super simple to respond to customer messages without having to leave the tools they use every day, and customers get the experience of real-time, responsive support. Cons Honestly, that it wasn't out sooner. I had wanted an Android version for a while but they have already developed it and it works great. Review Source Response from Avochato August 30, 2017 "Dead simple" -- that's how we roll here! Glad you've been getting the most out of Avochato, and we're sorry we didn't build it sooner for you! RC Rocky C. Office Manager Building Materials Used the software for: Less than 6 months ### "Avochato has been a great feature that we now can reliably offer customers to send their order to us" March 8, 2018 5.0 Pros Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive. Review Source PK Peter K. Campaigner Public Policy Used the software for: Less than 6 months ### "Super useful, but could be a bit more user friendly" November 20, 2018 5.0 Overall, very positive experience. Would highly recommend it to others running campaigns, be it in marketing or politics. Pros Fantastic to use in coordinating text campaigns. Simply not comparable to just using cellphones and what not. Relatively easy to use. Cons However, the big challenge was that when our team had sent +7,000 text messages, the platform became a bit slow / chunky and it was difficult to sort through what was new and incoming messages. If they could optimize the user experience so that it doesn't slow down performance should you get a ton of messages (and can easily sort through them), this would make the product perfect. Review Source AI Ahrue I. Producer Arts and Crafts Used the software for: I used a free trial ### "Great product" November 16, 2018 5.0 I demoed the product and I really loved the user interface and ease-of-use. I would recommend this to anyone. Pros Very easy to use. Very useful for my business Cons Just a little pricey I thought, I wish there was a cheaper option for very small businesses. Review Source AS Allie S. Account Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "So smooth!" September 26, 2017 5.0 Personal contact with potential clients, easy-to-use, accessible data. Pros Customer Service was beyond excellent- I came into this software not knowing much and they talked me through each step! Our clients love the results they're seeing. Review Source LP Lindsey P. Partner Medical Practice Used the software for: Less than 6 months ### "Best decision I've made " November 20, 2018 5.0 Im solving the problem of not being in front of clients when it matters. People check text messages and as long as you are not bombarding them with meaningless stuff they don't seem to mind. Keep it simple and only send out 1 message a month and make it count. Pros This software is so easy to use and even more so is the customer support. They respond quickly and help me with any questions or "how to's". This has increased my engagement by about 30% to be honest. Sending out emails for events or promotions just wasn't cutting it, it goest to junk mail or get's lost in all the junk email. Ive definetly made my ROI from the monthly 100%. The only regret I have is not finding it sooner. Also love that when they call it can be fwd to our office phone! Cons The fact that when a broadcast goes out and people start to respond as it's still pushing out the broadcast it doesn't push the people that respond to the top of the chain. Although it is easy to filter. Review Source sM scott M. inside sales Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "avochato review" November 16, 2018 5.0 it's working great, once a customer tries it, they seem to use it all the time. Pros it gives our customers an easy way to contact us, and it's very easy to use. Cons sometimes the email alerts come across my email page a little bit slow. Review Source HS Haley S. Admin Hospitality Used the software for: Less than 6 months ### "Very Easy! " December 20, 2018 5.0 Pros Being able to send broadcasts easily to multiple people at the same time and the ability to search messages. Cons Adding a picture to a message is like adding an attachment to an email. Review Source KD Kruze D. Inside Sales Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Texting for Business" November 16, 2018 5.0 Gives our customer a way to get their order in when the phone lines are busy. Pros Ability for multiple users to engage in the same chat with a customer Cons Web notifications can be slow sometimes Review Source JM Jenna M. Administration Consumer Services Used the software for: Less than 6 months ### "Awesome" November 25, 2018 5.0 Wonderful! Makes contacting field staff and guests super easy and quick! Pros The quick and easy features of Avochato. Cons There was nothing that I liked least about it. Review Source LE Lobna E. Customer Service Telecommunications Used the software for: Less than 6 months ### "Avochato for New Businesses" December 14, 2018 5.0 Pros \-Easy to configure -Useful -Traceable (You can see who writes what) Cons Its very slow sometimes acts up you have to refresh multiple times Review Source VR Verified Reviewer Business Development and Strategy Internet Used the software for: Less than 6 months ### "Review on Avochato" November 16, 2018 3.0 Pros Very easy to use interface. Fantastic support staff. Was able about to jump on a call to answer questions. Cons Good documentation. However a bit difficult to integrate with certain APIs other than the ones provided on the website. Review Source EO Edward O. Director of marketing Financial Services Used the software for: Less than 6 months ### "Solid platform, lots of features" November 16, 2018 5.0 Pros Zapier and slack integrations are really solid Cons That the integrations are only available and higher priced tiers Review Source VR Verified Reviewer Chef Food Production Used the software for: Less than 6 months ### "avo" November 16, 2018 5.0 Pros super easy to use, very streamlined. Will be back once it's updated Cons Not very intuitive, could use some updating on features Review Source AC Alex C. Recovery Specialist Automotive Used the software for: Less than 6 months ### "very easy to use " November 16, 2018 5.0 Pros easy to get in touch with agents we communicate with. high recommended Cons nothing I don't like about it! I cannot think of anything negative to say Review Source HM Heather M. VP special projects Marketing and Advertising Used the software for: Less than 6 months ### "This first time user is sold on Avochato! " November 27, 2018 5.0 We were able to reach out to voters in real time and had a higher response rate than traditional calls. Pros It was very intuitive to use and the ability to have multiple users was very effective. Cons I wish that you could somehow screen for texts that have been responded so that you can focus on most current responses. Really though, once I got the hang of it it wasn’t a big issue. Review Source AO Amanda O. UR Government Relations Used the software for: 1-2 years ### "Love it!" November 20, 2018 5.0 Pros So easy to user! Quick and easy way to reach out to candidates and stay enaged Cons Wish that it better integrated with ATS platforms Review Source MM Mike M. manager Accounting Used the software for: Less than 6 months ### "Super easy to use & very efficient way to communicate with customers/ staff ! " December 15, 2017 5.0 saves time Pros It has a nice portal, fun to use, has emoticons, gives us a new way to reach our clients and staff, will save lots of time waiting for email responses Cons gifs are not supported yet, does not have database/ form built in (though you can integrate with a lot) Review Source TW Taylor W. Supply Chain - Keyroom Real Estate Used the software for: Less than 6 months ### "Amazing Service!" November 16, 2018 5.0 Pros The ease of use and the ability to connect with our hundreds and thousands of customers to give support they need in a timely and friendly manner. Cons I can't say there's a single thing I dislike about Avochato, meets all our needs and is a great service. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.