Heptagon Technologies

TrackOne

5 / 5 4 reviews

Who Uses This Software?

India, Middle-East, Asia, Continental Europe and North America


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Pricing Details
    Cloud dashboard, Android & iOS Apps, A.I. bot for job scheduling.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Heptagon Technologies
  • heptagon.in
  • Founded 2015
  • India

About TrackOne

An intuitive field workforce and field services management solution with features to track leads, schedule jobs, monitor execution, manage invoices, and more. You get a cloud dashboard, an artificial intelligence bot and a workforce app. Worker app features: Icon Based Design, Track & Trace, Payment Collection. Cloud Dashboard: Workforce management, real time tracking, advanced reporting. A.I. Engine: Automated Job Allocation, Quality Scoring, Fraud Detection


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TrackOne Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

TrackOne Reviews


Great on-boarding experience and my operations team is less stressful now.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. User Experience of the workforce App

2. Multi-lingual support. Having field workforce in different states within India, having a multi-lingual app makes life easier.

Cons: Nothing as of now. I have been using this for more than a year and I have seen new features being added almost every month. Any shortfall I feel is communicated to the team and they implement it right away. Notifications for fradulent customers is of great help.

Overall: 1. I have a complete view of where my field workforce is, at any point in time

2. Auto-assign is a blessing as the bot runs once every hour to assign the un-allocated jobs

3. Time saver

Ease of use, excellent user interface, good response time with minimal latency. Excellent App.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Liked the real time tracking and monitoring of field workforce; Automated configuration of workflows and tasks using AI built into the application;Enabled with advance reporting reporting with data analytics capability;Overall order management is designed very well with ease of flow and usage;

Overall: Able to handle field workforce effectively with real time monitoring and tracking

Trackone team was really helpful in setting this up for us and my operations have been simplified

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 1. Ease of Use

2. Customer scoring and feedback collection

3. Ability to take pictures after job completion

Cons: 1. Sometimes the notifications become too much to handle. I guess since I am the admin user I get all the notifications others wouldn't be facing similar issues .

Overall: saved a lot of time and headache thanks to Trackone.

The flow is amazing and easy to use. I guess this is the best product currently in the market.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Any new functionality can be incorporated. No downtime have been so far.

The best part is the releases are well planned.

Overall: I have expanded the business with this product. The cost vs profit has been a great benefit. As a business, this product is rock solid.