# Computicate PSA Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Computicate PSA Software - reviews, pricing plans, popular comparisons to other Business Management products and more.

Source: https://www.capterra.com/p/161156/Computicate-PSA

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# 

 Computicate PSA Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Computicate PSA

## What is Computicate PSA?

Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference.

## What is Computicate PSA used for?

[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Business Management](https://www.capterra.com/business-management-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€49

Per Feature, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Computicate PSA

4.7 (7)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

€49

Per Feature, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (7)

Ease Of Use

4.0 (146)

Value For Money

5.0 (7)

Value For Money

4.2 (121)

Customer Service

5.0 (7)

Customer Service

4.0 (129)

## Computicate PSA alternatives

Highest Rated

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.5 (4,506)](https://www.capterra.com/p/142390/FreshBooks/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Calendar Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Client Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Issue Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Identify and respond to unexpected problems or failures (ie. "negative events")

Scheduling

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Support Ticket Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Computicate PSA 59 features

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track the list of items required to be billed/invoiced to clients

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Track and monitor efficient handling of all changes/transitions

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage, store and organize emails within the system or via third-party apps

Track employee schedules, availability, and performance across projects and tasks

Plan, manage, and track the financial activities of an individual or organization

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Identify and respond to unexpected problems or failures (ie. "negative events")

Managing inventories and tracking changes to hardware and software configurations

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Measure time to completion or hours worked for projects

Monitor the progress of projects from start to finish

Create proposals based on costs of labor and materials

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Generate quotes or estimates for customers

Receive data and information in real time

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Track the status over time for a request, process, asset, or transaction

Allow customers/users to submit support queries and service requests

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Log and record hours worked and costs spent to assist in billing and invoicing

Track the amount of time spent on a job or task

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Get Advice

We can help you find the software with the features you need.

Features

4.7 (7)

4.7

Based on 7 reviews

## Pricing

Value for money

5.0 (7)

Free Trial

Basic

€49.00

Per Feature,Per Month

Value for money

5.0 (7)

5.0

Based on 7 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.7

Based on 7 reviews

Filter by rating

5(5)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

NK

Nyoro K.

Construction Manager

Construction

### "Computicate PSA Gives Us Incredible Experiences"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 6, 2024

Pros

I like the reliability of Computicate PSA. Computicate PSA makes work easier for us.

Cons

No issues about Computicate PSA. Computicate PSA is so amazing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HB

Hayden B.

Systems Engineer

Computer & Network Security

### "Feature Packed Ticketing System, Where Less Is More!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 8, 2019

Pros

Computicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great!

Cons

Only complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software.

Reasons for choosing Computicate PSA

Integration with RMM provider, and great sales/ support staff.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LL

Luis L.

Director of Operations

Information Technology and Services

### "Great Integration & Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 3, 2019

My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.

Pros

The product is very flexible and the integration options cover the majority of MSP platforms and tools out there.

Cons

It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.

Alternatives considered

[Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

Reasons for choosing Computicate PSA

Cost and integration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Michael P.

Owner

Information Technology and Services

### "Works great with continuum"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2019

It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.

Pros

It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.

Cons

UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PK

Pierre K.

Business Development

Computer & Network Security

### "Exactly what we need"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 7, 2019

Our business is tickets and time, we have a seamless integration with our financial system so we do not miss any time anymore. Now we are working together in order to integrate more and more external databases to Computicate. The communication is very direct, open en to the point. We find that very usefull and it is a nice way to work with a vendor. Very problem solving!

Pros

The fact that it is a perfect fit for small / medium MSP's like ourselves. Other vendors target bigger companies and in our space we need software that understands our business processes.

Cons

It is not that we do not like stuff. The fact is that you will have to comply to their business process but that is the same with all software vendors. Make sure that your team is ready to change the way they work

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Darren M.

IT Manager

Computer & Network Security

### "Fantastic PSA for MSP's to easily manage their helpdesk tickets"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 4, 2019

Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.

Pros

Easy to use Easy to understand interface Simple to configure Fantastic support and development.

Cons

The reports could be more comprehensive but this is being developed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Michael K.

Service Delivery Manager

Information Technology and Services

### "Great PSA Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 3, 2019

We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.

Pros

Software is extremely easy to use. There are a lot of features which work well for the IT Industry. Support from Computicate is excellent and they always find a solution to your problem.

Cons

The servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/161156/Computicate-PSA/reviews/)

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