--- title: "Computicate PSA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Computicate PSA Software - reviews, pricing plans, popular comparisons to other Remote Monitoring and Management products and more." source_url: "https://www.capterra.com/p/161156/Computicate-PSA/" page_type: "product" language: "en" --- # Computicate PSA Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Computicate PSA ## What is Computicate PSA? Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. ## What is Computicate PSA used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Business Management](https://www.capterra.com/business-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Computicate PSA?[Manage this product listing](https://www.g2.com/products/computicate-psa/claim_requests/new?auto=true) ## Computicate PSA Overview Updated September 2026 AI summary Computicate PSA offers small and midsize businesses a solution for managing projects, service delivery, and client relationships within a unified platform. Covering business management, professional services automation, and service desk functions, it features tools for billing, reporting, CRM, inventory, and time tracking. Deployment options span web, cloud, and mobile devices, with integration and customization capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Computicate PSA 4.7 (7) VS. [4.5 (178)](https://www.capterra.com/p/225762/Accelo/reviews/) Starting Price €49 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.2 (275) Value For Money 5.0 (7) Value For Money 4.3 (213) Customer Service 5.0 (7) Customer Service 4.5 (240) ## Computicate PSA alternatives Highest Rated [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [4.1 (283)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/107931/ConnectWise-Manage/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) [4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/223239/Autotask-PSA/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Computicate PSA Overview ### What company size and specific industries is Computicate PSA built for? Computicate PSA is designed for IT managed service providers (MSPs) that are ready to move beyond manual processes and automate their back-office and service delivery operations. It is aimed at service businesses in the IT managed services sector rather than general-purpose companies or broad enterprise markets. Features and Usability ### What are the key features of Computicate PSA? Computicate PSA offers project management, resource management, and task scheduling, along with time and expense tracking, timesheet management, and billing and invoicing. It also includes help desk management, incident and problem management, client portal access, reporting, dashboards, and workflow tools for service and project operations. Integrations ### Which third-party tools and platforms does Computicate PSA integrate with? Computicate PSA integrates with accounting, payment, and automation tools including QuickBooks Online, QuickBooks Online Advanced, Xero, FreshBooks, Sage Accounting, PayPal, Stripe, Zapier, NinjaOne, and N-sight RMM. Getting Started and Support ### What training and onboarding options does Computicate PSA offer? Computicate PSA provides live online training, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Computicate PSA offer? Computicate PSA provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support experience is not documented in reviewer feedback here, so no user sentiment about response speed or helpfulness is available. ## Features AI summary Based on 6,813 Remote Monitoring and Management reviews Capterra reviewers highlight these as the features buyers value most when comparing business management software: - **Workflow Management** (**57%** of reviewers rated this feature as critical) - **Client Management** (**57%**) - **Task Management** (**55%**) Computicate PSA includes **Client Management** and **Task Management**, giving teams a way to organize customer relationships and keep day-to-day work on track. However, it does not offer **Workflow Management**. Instead, it provides other important capabilities that reviewers also rate highly, including **Mobile Access** (**57%**) and **Billing & Invoicing** (**55%**), helping businesses stay connected while away from the office and manage charges more efficiently, allowing teams to maintain client visibility and complete work with fewer delays. Client Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Task Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Issue Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Computicate PSA 63 features ### All Features - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Mobile: Allows employees to view pay stub and W-2 information via a smartphone app or mobile optimized website. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Proposal Generation: Create proposals based on costs of labor and materials - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Sales: Identify sales opportunities and manage leads pipelines by customer or region. - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow: Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests. --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 5.0 (7) Free Trial Basic €49.00 Per Feature,Per Month Value for money 5.0 (7) 5.0 Based on 7 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NK Nyoro K. Construction Manager Construction ### "Computicate PSA Gives Us Incredible Experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2024 Pros I like the reliability of Computicate PSA. Computicate PSA makes work easier for us. Cons No issues about Computicate PSA. Computicate PSA is so amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hayden B. Systems Engineer Computer & Network Security ### "Feature Packed Ticketing System, Where Less Is More!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2019 Pros Computicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great! Cons Only complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software. Reasons for choosing Computicate PSA Integration with RMM provider, and great sales/ support staff. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LL Luis L. Director of Operations Information Technology and Services ### "Great Integration & Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2019 My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product. Pros The product is very flexible and the integration options cover the majority of MSP platforms and tools out there. Cons It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become. Alternatives considered [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reasons for choosing Computicate PSA Cost and integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michael P. Owner Information Technology and Services ### "Works great with continuum" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2019 It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better. Pros It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems. Cons UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PK Pierre K. Business Development Computer & Network Security ### "Exactly what we need" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 7, 2019 Our business is tickets and time, we have a seamless integration with our financial system so we do not miss any time anymore. Now we are working together in order to integrate more and more external databases to Computicate. The communication is very direct, open en to the point. We find that very usefull and it is a nice way to work with a vendor. Very problem solving! Pros The fact that it is a perfect fit for small / medium MSP's like ourselves. Other vendors target bigger companies and in our space we need software that understands our business processes. Cons It is not that we do not like stuff. The fact is that you will have to comply to their business process but that is the same with all software vendors. Make sure that your team is ready to change the way they work Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DM Darren M. IT Manager Computer & Network Security ### "Fantastic PSA for MSP's to easily manage their helpdesk tickets" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2019 Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP. Pros Easy to use Easy to understand interface Simple to configure Fantastic support and development. Cons The reports could be more comprehensive but this is being developed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Michael K. Service Delivery Manager Information Technology and Services ### "Great PSA Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2019 We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs. Pros Software is extremely easy to use. There are a lot of features which work well for the IT Industry. Support from Computicate is excellent and they always find a solution to your problem. Cons The servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/161156/Computicate-PSA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.