Best For

IT Managed Service providers (MSPs) that are ready to take the next step with their business by automating their back office and service delivery.

Product Details

Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference.

Contact Details

Computicate

https://www.computicatepsa.com/

Founded in 2016

Located in Netherlands

Starting Price

  • $49.00/month/user
  • Pay per month for what you use. No setup fees, no multi-year contracts.

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Computicate PSA Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Computicate PSA Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Luis L.
Director of Operations
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 3, 2019

“Great Integration & Support”

OverallMy experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.
ProsThe product is very flexible and the integration options cover the majority of MSP platforms and tools out there.
ConsIt's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.
Reviewer Source 
Source: Capterra
June 3, 2019
Michael P.
Owner
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 17, 2019

“Works great with continuum”

OverallIt's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.
ProsIt works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.
ConsUI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.
Reviewer Source 
Source: Capterra
April 17, 2019
Michael K.
Service Delivery Manager
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Great PSA Tool”

OverallWe are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.
ProsSoftware is extremely easy to use. There are a lot of features which work well for the IT Industry. Support from Computicate is excellent and they always find a solution to your problem.
ConsThe servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up.
Reviewer Source 
Source: Capterra
April 3, 2019
Hayden B.
Systems Engineer
Computer & Network Security, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Feature Packed Ticketing System, Where Less Is More!”

ProsComputicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great!
ConsOnly complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software.
Reviewer Source 
Source: Capterra
August 8, 2019
Darren M.
IT Manager
Computer & Network Security, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 4, 2019

“Fantastic PSA for MSP's to easily manage their helpdesk tickets”

OverallOverall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.
ProsEasy to use Easy to understand interface Simple to configure Fantastic support and development.
ConsThe reports could be more comprehensive but this is being developed.
Reviewer Source 
Source: Capterra
April 4, 2019
Pierre K.
Business Development
Computer & Network Security, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 7, 2019

“Exactly what we need”

OverallOur business is tickets and time, we have a seamless integration with our financial system so we do not miss any time anymore. Now we are working together in order to integrate more and more external databases to Computicate. The communication is very direct, open en to the point. We find that very usefull and it is a nice way to work with a vendor. Very problem solving!
ProsThe fact that it is a perfect fit for small / medium MSP's like ourselves. Other vendors target bigger companies and in our space we need software that understands our business processes.
ConsIt is not that we do not like stuff. The fact is that you will have to comply to their business process but that is the same with all software vendors. Make sure that your team is ready to change the way they work
Reviewer Source 
Source: Capterra
April 7, 2019