SpotHero

SpotHero


4.5 / 5
20 reviews

Who Uses This Software?

Parking facilities and mobility companies that integrate with on-site and online parking equipment and technology to allow seamless payments (pre-paid and driveup), access, and redemption for drivers.


Average Ratings

20 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/user
  • Pricing Details
    Static take rate based on each reservation booked through SpotHero platform
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • SpotHero
  • spothero.com/
  • Founded 2011
  • United States

About SpotHero

Parking solution to manage compliance, save on costs, automate reimbursement, and more.


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SpotHero Features

  • Access Controls
  • Appeals Management
  • Citation Tracking
  • Custom Vehicle Owner Alerts
  • Damage Tracking
  • Electronic Tire Chalking
  • Event Management
  • Loyalty Program
  • Mobile Parking Signs
  • Payment Processing
  • Permit Management
  • Receipt Management
  • Reservations Management
  • Revenue Management
  • Ticketing
  • Tow Management
  • Violation Tracking

SpotHero Reviews Recently Reviewed!


Best parking app out there

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I can't even put into words how easy the app is to use. You simply search an address and up pops numerous places to park. Pick the most convenient or cheapest one for what you need, and buy it. Once you get to the garage, you scan your phone or sheet of paper with the bar code. Easy in. Easy out. I've tried other parking apps and this is, hands down, the best one.

Capterra loader

The struggle is over

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use SpotHero a few times a month, when I venture to the city from my home in the suburbs. Gone are the days of driving in circles or breaking the bank for a decent parking spot. SpotHero makes it easy to type in the area you're going to and then gives you a map view of all the parking spots in the vicinity, along with price. If you have a change of plans you can simply cancel the reservation and refund it back to the original source. I love how simply it is to use. What I love more is how easy is makes finding parking.

Cons: I'm not sure if SpotHero takes large sporting events or concerts into mind when updating their system. I had one experience of purchasing a reservation, only to arrive and see that the entire lot was reserved for a baseball game. I had to contact customer service and request a refund.

Capterra loader

The HERO we need!

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How did I survive in the past without SpotHero? I just LOVE the convenience of knowing where to park and how much I have to pay even before going to my destination.

Cons: Nothing really. I wish there were more coupons and offers I guess (ha!) so I can save even more!

Overall: I use SpotHero all the time; love this app!

Great app when going downtown for a day

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This app lets you find parking garages and lots and reserve a spot/pay ahead of time, and you can usually find places with cheap parking too. Very nice to have when going to a city you aren't familiar with. Some garages are even equipped to scan the reservation code on your phone so you don't even take a ticket on the way in, just scan your phone on the way in and out. The app has a map you can look at to find garages and lots close to where you are going.

Cons: One instance where a garage was not equipped with a scanner, so we had to find a parking garage attendant to be able to leave without paying. A bit of a hassle but not a huge issue.

Overall: Went to a few sports events in downtown Baltimore (not from there so unfamiliar with the city) and was able to reserve and pay for spots ahead of time. Saw the garages nearby the sports venues on the app so it was easy to select one close by. Took the hassle of finding parking out of the equation.

Always a great way to find a spot

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and find a spot for cheaper than pulling right up to the spot. This has become my go to program to use for finding parking especially when traveling via airplane or using a car for travel.

Cons: I have yet to find one. I have never ran into an issue when checking into the spot and find each location is always aware of what I am doing.

A real hero for big events and city travel

Sep 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Spot Hero is easy to use when you need a parking spot for big events (concerts, sporting events, etc), or when doing city travel. It's a huge relief to have a reserved parking spot and a wide range of choices/prices. It is a real time and money saver, and makes event planning much easier.

Cons: I was skeptical of the quality of some of the parking options offered because it was unclear at times how safe/secure the parking spots were. Additionally, I wish there was mre information about the distance/direction between the parking spot and the event/place you're trying to get to.

Overall: I have suggested Spothero to many of my friends, and I am excited to see how the app develops over time. I wish the app creators paid more attention to the quality/safety of parking spaces.

A very convenient app to find cheap parking when on trips.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how simple it is to use and how cheap you can get parking. It really eliminates the stress of trying to find a parking spot when you are going out without free parking as you can pick from multiple locations.

Cons: The only problem I had encountered is sometimes I will book a spot and drive to the garage and all the spots are taken although I had already paid so I am forced to call and get transferred to a new parking garage and sometimes I dont have enough time to do so.

Overall: Very convenient and it helps my parents let me take their nice cars downtown when they know it will be safe in a parking garage vs just parked on the street. Also helps me save money.

Convenient

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I love how I can look at a map to view spots available and the price point is shown. It is also great because I can type in the exact arrival and departure times.

Cons: I have mostly positive things to say about the app but the only con would have to be that it is not always available where I am traveling.

Capterra loader

Easy to book. Lots of savings.

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use SpotHero constantly. Frequently see savings of 60%+ on parking in the Chicago Loop. Rarely drive to a CBD without booking parking with Spot Hero.

Cons: Very few negatives. Would be nice is there was an option to auto-fill credit card number using the phone camera.

SpotHero

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and search for parking options. Great customer service. They helped me when I was having trouble leaving a location.

Cons: I wish it was clearer about booking the time for a spot. You cannot arrive early, but it's ok to arrive after your reserved time.

Does not pay the garage

Oct 08, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It SEEMED easy before I officially downloaded the app.... once I downloaded it, I couldn't find monthly rates without reaching out to customer service. Then, I got a spot at a garage and almost lost it because, although I paid SpotHero, they never forwarded my payment to the garage. The garage canceled their account WITH SpotHero, but allowed me to keep the discounted rate. However, there is a balance showing on my account because SpotHero STILL owes them for my first 2 months.

Cons: Unreliable and misleading in terms of what is available once you have the app. And they don't forward your payment.

Overall: See above.

Park Easily!

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this app to find parking lots wherever I go. Not only you can find great parking lot deals you can also enjoy the bonuses and coupons.

Cons: I have never had a problem with SpotHero.

Capterra loader

Disappointed in this APP

Apr 09, 2019
1/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Was excited when I saw this APP as living on Long Island I frequent NYC often and decided to use it this past weekend to reserve my parking spot near a conference I was attending. Initally everything went well I easily found a spot very closely to where I needed and for a decent price, imputed the times needed and was able to reserve very easily.

Cons: While initially it was an easy app to use, it rendered useless and ineffective. When arriving to the garage I reserved a spot in via this app I was told they were full. I informed the attendant I already reserved the spot and paid he said unfortunately they were still full. I wound up being late to my conference after having to drive around finding a garage with availability and am still waiting on a refund.

Overall: Great idea however poorly executed. Need better follow up and communication with garages it partners with.

Spot Hero Review

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very useful in helping you find the cheapest, closest parking lots.

It is very accurate.

It can be used for different things while you are messed up in travel by showing you exactly the options you are searching for.

Referral bonus is good.

Easy and fast paying methods.

Cons: Sometimes it is hard to select a specific place between the ones that are close.

Does not have evaluation method based on traffic, price and other criteria.

Current User of SpotHero

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps me find great parking spots for my frequent trips to Miami.

Cons: Sometimes, the parking fee is higher than parking on the spot.

SpotHero helped my PARK longterm in OAKLAND in a SNAP! It has a wonderful shuttle and inside area.

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have had to do some new last minute traveling from the Bay Area to Idaho and Utah. The best prices on flights are often from the Oakland International Airport. The convenience of using SpotHero has been a great find. Recommended by a friend, the parking area is a hop skip and a jump right to the terminals. The shuttle is very nice and the indoor area has a place to grab some coffee or a snack. Best find for me in a while!

Cons: I thought I was able to get a discount with a coupon and as I was scanning the barcode to leave, it said I still owed a small amount. A little frustrating, but well worth the cost with safety and ease as factors!

Overall: It helped me save money and time by getting a parking spot near the Oakland Airport that was safe and offered a nice shuttle. I'll come back again and again!

Convenient app for locating easy parking

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Purchase parking on the go and find the best garage in the vicinity of your destination. Pay on your phone (don't worry about having loose quarters ever again), you'll even save some cash. Driving downtown can be less stressful with this app.

Cons: I haven't had any interaction with customer support but it does seem like there are some kinks with logistics to work out. I would not try to use this for big events like a sports game.

Easy to use

May 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how I can reserve my spot online and it makes attending events so much easier and stress free.

Cons: It is not always available in the places I travel to. However, it is available in most places so that makes up for it.

SpotHero

Apr 20, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. flexible timing for available parking

2. able to specify features for desirable parking(such as parking type, wheelchair accessible, etc)

3. ability to see the price in one shot and make comparison easy

4. having referral bonus

Cons: 1. not covering all parking lots

2. very messy after search specially for close parking lots

Overall: I use it in my trips.

excellent app, dependable

Aug 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: gets you a parking spot in difficult to find places guaranteed. sign delineating spot in front of space.

Overall: ease of finding parking, easy to navigate, easy to enter a credit card. fast and good maps.

all cards accepted. works well with mobile devices.