# SpotHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SpotHero the right Parking Management solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161170/SpotHero/reviews --- SpotHero 4 (52) [View alternatives](https://www.capterra.com/p/161170/SpotHero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of SpotHero Ease of use 4.1 Customer Service 3.8 ## Pros and Cons in Reviews AH Alan H itAccounting, Self-employedUsed the software for: 1-2 years. “Finds a variety of parking spots with some in convenient locations to wherever you are staying in the city“ October 16, 2025 PB Paul B SeamstressCivic & Social Organization, Self-employedUsed the software for: I used a free trial. “Customer Service, supervisor, bogus charges, difficulty getting help, unproffesional, poorly trained personnel“ July 5, 2025 RD Richard D Managing DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “The app does a great job providing options, and I appreciate that the time is usually extended automatically to allow for more flexibility.“ January 22, 2025 AH Alan H itAccounting, Self-employedUsed the software for: 1-2 years. “They refused compensation.“ October 16, 2025 RD Richard D Managing DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “The app does a great job providing options and I appreciate that usually the time is extended automatically to allow for more flexibility.“ January 22, 2025 KP Katherine P HomeopathHospital & Health Care, Self-employedUsed the software for: Less than 6 months. “Don't trust the prices on their website. “ August 17, 2024 Julie B Assistant Real Estate ManagerReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “It's a great convenient way to reserve parking at a discounted rate.“ February 26, 2023 JG Jack G OwnerRanching, Self-employedUsed the software for: Less than 6 months. “Customer service is nonexistent.“ October 2, 2024 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ash T. Product Management Information Technology and Services Used the software for: 2+ years ### "A must-have must-use app for every time one needs to park in a big city" June 29, 2021 5.0 Solves the problem of searching for reasonable/available parking once one has arrived at the destination, by actually planning ahead, and reserving a spot at the parking lot of one's choice, and just following GPS directions to that parking lot. Easy. Pros Availability - broad coverage (many cities, and several parking lots per city) Intuitive - if one can navigate using GPS, one can use this app very easily No price gouging (from what I can tell) Cons Needs network connectivity at the parking site, so if WiFi is not readily available, one will need to rely on mobile data (which can be expensive) Review Source FC Frank C. Scientist Pharmaceuticals Used the software for: 1-2 years ### "Convenient and user friendly" July 9, 2025 5.0 Overall, very good experience. Easy to use and very convenient to use for planning ahead for travel. Pros Very easy to create an account and start using the app to make reservations. Instructions and descriptions were easy to follow. Cons There was some confusion in communicating with the attendants about the QR code found on the app after reservation is complete. Review Source PB Paul B. Seamstress Civic & Social Organization Used the software for: I used a free trial ### "RUN AWAY FROM SPOTHERO" July 5, 2025 1.0 Absolutely a nightmare. Do not use this bogus app. I'm still trying to get my money back but Spothero refuses to do the right thing Pros Beware of this terrible app. I entered my CC info to get price info, saw that it was outrageously expensive so I left. Spothero charged my card anyway and for the last two months I've been trying to get my money back but Spothero refuses to do so and submitted my CC info to my credit card as proof of me using this HORRENDOUS App. I tried a supervisor today and he was just as useless and unprofessional. IF U SEE SPOTHERO, run away Cons Customer Service, supervisor, bogus charges, difficulty getting help, unproffesional, poorly trained personnel Review Source RD Richard D. Managing Director Education Management Used the software for: 2+ years ### "My "go-to" app when searching for parking" January 22, 2025 5.0 SpotHero makes it extremely easy to find parking in major cities. The app does a great job providing options, and I appreciate that the time is usually extended automatically to allow for more flexibility. It's easy to use and extremely efficient. It's my "go-to" when visiting Boston, New York, and other major cities. Pros SpotHero makes it extremely easy to find parking in major cities. The app does a great job providing options and I appreciate that usually the time is extended automatically to allow for more flexibility. Easy to use and extremely efficient. Cons On a few occasions, I've been confronted with a full lot despite my use of SpotHero. It feels as though the "reservation" through SpotHero should take precedence, but that's not always the case. Getting refunded in those situations has been relatively easy. Review Source Ellen M. Partner Marketing and Advertising Used the software for: 2+ years ### "Not as good as other services " February 1, 2021 5.0 Pros I love the ease of use a ton but there are cheaper options out there Cons Price points were a bit difficult to deal with Review Source AH Alan H. it Accounting Used the software for: 1-2 years ### "Find another option" October 16, 2025 1.0 We had a valid reservation with SpotHero but managed to make a simple entry error for the plate. No validation against your profile just "poof" your vehicle is gone. Four hours, towing fee, Lyft fee later we recovered it. They refused compensation. Don't let this happen to you, use another method to find parking. Pros Finds a variety of parking spots with some in convenient locations to wherever you are staying in the city Cons They tow your vehicle. Also, It can be complicated to figure out how to gain access if it is inside a garage. Review Source Gabriel D. Finance Consumer Goods Used the software for: 1-2 years ### "The struggle is over" December 4, 2018 5.0 Pros I use SpotHero a few times a month, when I venture to the city from my home in the suburbs. Gone are the days of driving in circles or breaking the bank for a decent parking spot. SpotHero makes it easy to type in the area you're going to and then gives you a map view of all the parking spots in the vicinity, along with price. If you have a change of plans you can simply cancel the reservation and refund it back to the original source. I love how simply it is to use. What I love more is how easy is makes finding parking. Cons I'm not sure if SpotHero takes large sporting events or concerts into mind when updating their system. I had one experience of purchasing a reservation, only to arrive and see that the entire lot was reserved for a baseball game. I had to contact customer service and request a refund. Review Source Nita W. Office Administrator Religious Institutions Used the software for: 2+ years ### "The HERO we need!" March 7, 2019 5.0 I use SpotHero all the time; love this app! Pros How did I survive in the past without SpotHero? I just LOVE the convenience of knowing where to park and how much I have to pay even before going to my destination. Cons Nothing really. I wish there were more coupons and offers I guess (ha!) so I can save even more! Review Source Jamiee D. Assistant Information Services Used the software for: Less than 6 months ### "Disappointed in this APP" April 9, 2019 1.0 Great idea however poorly executed. Need better follow up and communication with garages it partners with. Pros Was excited when I saw this APP as living on Long Island I frequent NYC often and decided to use it this past weekend to reserve my parking spot near a conference I was attending. Initally everything went well I easily found a spot very closely to where I needed and for a decent price, imputed the times needed and was able to reserve very easily. Cons While initially it was an easy app to use, it rendered useless and ineffective. When arriving to the garage I reserved a spot in via this app I was told they were full. I informed the attendant I already reserved the spot and paid he said unfortunately they were still full. I wound up being late to my conference after having to drive around finding a garage with availability and am still waiting on a refund. Review Source Joel M. Senior Advisor | Retail Services Real Estate Used the software for: 2+ years ### "Easy to book. Lots of savings." December 18, 2018 5.0 Pros I use SpotHero constantly. Frequently see savings of 60%+ on parking in the Chicago Loop. Rarely drive to a CBD without booking parking with Spot Hero. Cons Very few negatives. Would be nice is there was an option to auto-fill credit card number using the phone camera. Review Source JG Jan G. Owner Retail Used the software for: 2+ years ### "Find parking fast and now" February 11, 2020 5.0 Love this AP and how it simplifies my life. Just tell the AP where I'm going and it gives me numerous close by parking options and how far they are from my destination. Love this!! Pros I love how it is so fast in finding me a parking spot as close to my destination that it can find. It allows me to pick my parking spot and tells me how far it will be to walk to my destination. This by far is the best parking AP around. Cons If I'm not in an area with good towers, which happens often, it takes a long time to locate a parking spot and sometimes I don't have time to waste, so I end up having to figure out where to park myself as I can't wait for the page to load. Review Source pS pranay S. Software Engineer Computer Software Used the software for: 2+ years ### "Finds you great deals for parking spot" August 12, 2022 5.0 Pros Saved a lot of money with this app, very convenient to use, 5 stars Cons Can't find any flaws in this app as of now Review Source AV Aurore-Cecile V. Research assistant Research Used the software for: 1-2 years ### "Cheap parking" July 8, 2020 5.0 It really helps to save money and you are sure that you will have a spot Pros This software allows to find and book really easily a parking sport. This is very useful when traveling to a big city or when attending an event. Cons Sometimes I feel like the price for a same parking spot can vary. When it happened and I noticed it I cancelled and booked again the same spot. Review Source RR Ryan R. Pastor Religious Institutions Used the software for: 1-2 years ### "Great app" April 28, 2020 5.0 Overall great app and I would highly recommend it especially if you are going into a major city. Pros The first time I used this app was when I was taking my son to his first Red Sox game. It was an afternoon game on a Sunday and I didn't want to waste time trying to find a spot in the city. I used Spot Hero to find a spot. I was able to find one within walking distance of Fenway Park and it was so easy to get out of as well after the game. We paid right on the app so I didn't have to worry about paying before or after the game. Cons Sometimes it's a little difficult to find a spot you need, but that is more due to the day of the week and what is going on. Review Source LS Lisa S. Administrative Assistant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Spot Hero" September 10, 2019 4.0 Overall I have had good luck using spothero to find parking spots. The app is easy to pull up and the gps knows where you are Pros I use this when looking for parking in downtown Chicago. I think it's a good app for places like this where parking is difficult to find at times. It also gives you the price and location of the parking spot so that is a great feature for comparison's sake. Cons I don't know if it is possible but I would like to know if there are "street parking" spots available so I don't have to pay for parking. Kind of like when you go to some malls and there are red and green lights over the spots Review Source AS Ajay S. Consultant Accounting Used the software for: 6-12 months ### "Great Product, Great Service!" July 15, 2021 5.0 SpotHero has consistently delivered great service to me time and time again. Pros Spot Hero makes it very easy to find affordable parking in any city. I love that it automatically extends your time for free, and lets you filter by the type of garage you would like to park in. Additionally, it adds pictures to the garages so you know what to look for! Cons SpotHero sometimes can not integrate with the garages they work in. I recently tried to extend my time at a garage and it wouldn't work, even when I called customer service. They did issue me a credit however to make up for it. Review Source AB Amy B. Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "SpotHero" August 21, 2018 5.0 Pros Easy to use and search for parking options. Great customer service. They helped me when I was having trouble leaving a location. Cons I wish it was clearer about booking the time for a spot. You cannot arrive early, but it’s ok to arrive after your reserved time. Review Source Adam B. Chief Development Officer Hospitality Used the software for: Less than 6 months ### "DON'T TRUST THEIR OFFERS...." April 7, 2026 1.0 Horrible service, booked a space for a business trip. The address they sent me for the lot was wrong so I was lost. I aslo found out when I got an email the lot did not allow in and out parking. I'm there on a business trip with a rental and if I did use the service I would not be allowed back into the parking lot if I went out on any appopintments. I called and found out about the worng address and on the call found out no in and out. When I told them to cancel this, I am not going to be able to use they came back and said the could offer me a $5. credit but they would not cancel as the reservation start time had just passed. I told them I had been lost due to their error. I will not pay this charge. Horrible experience Pros I had one good call with a customer support person. There online service sucked and I had to call in because I was coming in on a business trip and using a rental car and had to ask how to secure my space witout knwing my car or license number until pick up. Cons Misleading services being sold. The address for the lot they sent me to was wrong. I drove around Philly for aboiut 50 minutes lost. When I called I also found out the lot did not allow in and out. Info I should have been told at order. Review Source RC Robo C. Poobah Accounting Used the software for: Less than 6 months ### "Utterly unreliable" January 9, 2025 1.0 Utterly unreliable. I paid in advance (including an oversize fee) for 3 different garages in New York City, to support a weekend trip my family was making. Each of the 3 garages were specifically listed by Spothero as supporting oversize vehicles up to certain dimensions. (And again, I paid Spothero in advance and received email confirmation: not just for the spot, but for the oversize fee.) Upon arrival, 2 of the garages told me they could not accommodate me at all. And the 3rd insisted that I pay an extra fee on the spot, basically saying “too bad about Spothero; you’re paying us too, and if you don’t like it, move on”. Spothero’s telephone support was “super”; they promised me “credit” and asked me to find another garage… which was impossible. (I ended up finding street parking.) The “credit” never materialized. I followed up twice during the subsequent weeks. Finally, almost 3 weeks later, I got an infuriating response chiding me for not being aware that some garages charge oversize fees in addition to the booking fee. Well, no duh, that’s why I paid it in advance on Spothero (and have receipts from Spothero that says so.) Who needs this aggravation. AVOID SPOTHERO: a complete waste of time and money. Pros The fact that I will never use them again Cons Everything else; it was thoroughly bad af Review Source JG Jack G. Owner Ranching Used the software for: Less than 6 months ### "Avoid if possible " October 2, 2024 1.0 Was double charged. No resolution offered after multiple identical requests for information properly submitted. Pros Seems initially to work well. They have optimized google search. Cons In reality service is terrible. Customer service is nonexistent. Review Source KP Katherine P. Homeopath Hospital & Health Care Used the software for: Less than 6 months ### "Deceptive pricing, extra fees" August 17, 2024 1.0 I looked for a garage in the theater district of NY. I put in to the website that i have a highlander. Most had a fee for oversized cars. I picked one that was more expensive because it didn't have a fee. (Making it cheaper at the end) But in order to get my car out, i had to pay an oversize fee. I contacted Spothero and they promised a refund of the fee. Now they are walking it back and won't give me a refund. Don't trust the prices on their website. You might end up paying more. Pros Nothing. The prices are deceptive. Customer service lies. Cons They can't be trusted. You might pay more to get your car out of the garage you already paid for Review Source VR Verified Reviewer Assistant Real Estate Manager Real Estate Used the software for: 2+ years ### "SpotHero Review" February 26, 2023 5.0 I would highly recommend SpotHero for reserving parking spots! Pros I really like SpotHero! It's a great convenient way to reserve parking at a discounted rate. I have never had any issues with reserving and was even able to cancel before easily. There are great filers and the website and app are very user friendly Cons There's nothing I didn't like about SpotHero Review Source VR Verified Reviewer Driver, Mentor, Ambassador, Driver Advisory Councilmember- Midwest Internet Used the software for: 6-12 months ### "Does not pay the garage" October 8, 2018 2.0 See above. Pros It SEEMED easy before I officially downloaded the app.... once I downloaded it, I couldn't find monthly rates without reaching out to customer service. Then, I got a spot at a garage and almost lost it because, although I paid SpotHero, they never forwarded my payment to the garage. The garage canceled their account WITH SpotHero, but allowed me to keep the discounted rate. However, there is a balance showing on my account because SpotHero STILL owes them for my first 2 months. Cons Unreliable and misleading in terms of what is available once you have the app. And they don't forward your payment. Review Source VR Verified Reviewer Intern Hospitality Used the software for: 6-12 months ### "Great app when going downtown for a day" December 5, 2018 5.0 Went to a few sports events in downtown Baltimore (not from there so unfamiliar with the city) and was able to reserve and pay for spots ahead of time. Saw the garages nearby the sports venues on the app so it was easy to select one close by. Took the hassle of finding parking out of the equation. Pros This app lets you find parking garages and lots and reserve a spot/pay ahead of time, and you can usually find places with cheap parking too. Very nice to have when going to a city you aren't familiar with. Some garages are even equipped to scan the reservation code on your phone so you don't even take a ticket on the way in, just scan your phone on the way in and out. The app has a map you can look at to find garages and lots close to where you are going. Cons One instance where a garage was not equipped with a scanner, so we had to find a parking garage attendant to be able to leave without paying. A bit of a hassle but not a huge issue. Review Source VR Verified Reviewer Manager, Brand Development & Merchandise Sports Used the software for: 6-12 months ### "Great app for finding parking options" September 22, 2019 5.0 Basically all positive. Even when I was having trouble reserving a spot, we called the lot and explained to them the trouble we were having. They told us they’d take care of us at the price through spothero even if we couldn’t reserve a spot through the app. Pros Very easy to use and find affordable parking options in a city. Mostly use when going into Boston. Easy to reserve spot and then just show phone with reservation details when getting to the lot. Cons Not that it’s a complaint, but one time it was showing a lot but wouldn’t let us reserve a spot. Eventually we did get it reserved with that location. Review Source Similar Products Featured