# Page 2 | SpotHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SpotHero the right Parking Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161170/SpotHero/reviews

---

SpotHero

4.1 (51)

[View alternatives](https://www.capterra.com/p/161170/SpotHero/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of SpotHero

## Showing most helpful reviews

Showing 26-50 of 51 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Inside Sales Manager  
Wholesale  
Used the software for: 1-2 years

### "Always a great way to find a spot"

June 6, 2018

5.0

Pros

It is easy to use and find a spot for cheaper than pulling right up to the spot. This has become my go to program to use for finding parking especially when traveling via airplane or using a car for travel.

Cons

I have yet to find one. I have never ran into an issue when checking into the spot and find each location is always aware of what I am doing.

Review Source

AM

Albina M.  
underwriter  
Financial Services  
Used the software for: Less than 6 months

### "nightmare"

September 29, 2022

1.0

I had the nightmare experience of my life that cost me 5k in personal property loss and 3k in car damages after spothero's misrepresentation of the parking garage I paid to park for a monthly fee of $250. I was moving out of my apartment and needed a secure parking garage to store my vehicle with my belongings while I was out of country. I called spothero specifically with that request and explained my situation and asked if the parking garage at \[SENSITIVE CONTENT\] is completely safe, secure and monitored? I was assured by spothero representative that garages like that one are 100% secure, monitored and PATROLLED 24/7 so nothing ever could possibly happen there. When I came back from out of country I walked into my car being broken into, damaged and burglarized of my entire life. My entire life was gone because because spothero assured me the parking garage is patrolled at all times and I believed it! Rep even checked the garage and address and said 'yeah he's sure its patrolled by security always"! After the matter I spoke with parking garage managerand he said that vandalism happens there on constant basis and noone is there to prevent it!I just really wish I would have never chosen to do what I did and believed a single word of spothero representative to not lose my life because of someone's greediness to sell parking , unprofessionalism and misrepresentation of things that cost me both financial and mental losses I have never experienced in my life.

Pros

nothing, big mistake choosing spothero, wish never have used the services or got on the phone with anybody who'd lie to me

Cons

customer service misrepresentation that cost me life

Review Source

VR

Verified Reviewer  
Graduate Teaching Assistant  
Higher Education  
Used the software for: 6-12 months

### "A real hero for big events and city travel"

September 6, 2018

4.0

I have suggested Spothero to many of my friends, and I am excited to see how the app develops over time. I wish the app creators paid more attention to the quality/safety of parking spaces.

Pros

Spot Hero is easy to use when you need a parking spot for big events (concerts, sporting events, etc), or when doing city travel. It's a huge relief to have a reserved parking spot and a wide range of choices/prices. It is a real time and money saver, and makes event planning much easier.

Cons

I was skeptical of the quality of some of the parking options offered because it was unclear at times how safe/secure the parking spots were. Additionally, I wish there was mre information about the distance/direction between the parking spot and the event/place you're trying to get to.

Review Source

VR

Verified Reviewer  
Data Analyst  
Financial Services  
Used the software for: 1-2 years

### "Convenient and affordable"

January 26, 2020

4.0

Overall, the experience is great and the little bit of extra time spent is well worth the money saved.

Pros

In comparison to prices of parking when you are physically in your car looking, SpotHero beats their prices by a large margin. Feels good to get great prices. I also had issues one time and customer service took care of it immediately.

Cons

Sometimes it is difficult to understand the directions of whether you need to use the app to scan it or if you have to go to the machine to print off a ticket. Can cause a little more time spent of the process than necessary.

Review Source

SL

Sheryl L.  
teacher  
Education Management  
Used the software for: 2+ years

### "Great for city parking"

August 22, 2021

5.0

Generally, I'm happy with it. It's just that some parking garages can be sketchy

Pros

I love the ease of use and the fact that you can book a parking spot in advance and know what you're paying for it. It also gives you options for pricing and locations.

Cons

Sometimes, it can be confusing. We recently booked a spot and the address of the garage was not the entrance so we drove around a few times until we found the entrance. Once we entered we saw that they double park people so we weren't thrilled with that but were able to find a spot where they don't park others behind you. Also, no attendants were present which was aggravating.

Review Source

VR

Verified Reviewer  
Cashier  
Restaurants  
Used the software for: 6-12 months

### "A very convenient app to find cheap parking when on trips."

March 16, 2018

5.0

Very convenient and it helps my parents let me take their nice cars downtown when they know it will be safe in a parking garage vs just parked on the street. Also helps me save money.

Pros

I like how simple it is to use and how cheap you can get parking. It really eliminates the stress of trying to find a parking spot when you are going out without free parking as you can pick from multiple locations.

Cons

The only problem I had encountered is sometimes I will book a spot and drive to the garage and all the spots are taken although I had already paid so I am forced to call and get transferred to a new parking garage and sometimes I dont have enough time to do so.

Review Source

VR

Verified Reviewer  
3rd Grade Student Teacher  
  
Used the software for: 2+ years

### "Convenient "

May 7, 2018

5.0

Pros

I love how I can look at a map to view spots available and the price point is shown. It is also great because I can type in the exact arrival and departure times.

Cons

I have mostly positive things to say about the app but the only con would have to be that it is not always available where I am traveling.

Review Source

VR

Verified Reviewer  
Senior Accounting and Finance Associate  
Computer Software  
Used the software for: 2+ years

### "A must-have for big city parking"

August 27, 2019

4.0

Pros

Very easy to do a last minute search for parking needs. Prices are usually pretty good. They often extend the times you can park, too.

Cons

Sometimes they are more expensive than the listing once you arrive at the place where you have gone to park.

Review Source

VR

Verified Reviewer  
Research Assistant  
Higher Education  
Used the software for: 6-12 months

### "Park Easily!"

December 23, 2018

5.0

Pros

I use this app to find parking lots wherever I go. Not only you can find great parking lot deals you can also enjoy the bonuses and coupons.

Cons

I have never had a problem with SpotHero.

Review Source

CM

Cliff M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Waste of Time and Money "

January 31, 2023

1.0

Do not use customer service will hang up and assign you multiple case numbers and never respond and run you around in circles

Pros

Will take your money fast and never help you will also misrepresent the parking facility

Cons

Judging by the amount of positive reviews thought that it would be good Do Not Use unless you enjoy being lied to and hung up on

Review Source

VR

Verified Reviewer  
Director of Project Management  
Hospitality  
Used the software for: 2+ years

### "Current User of SpotHero"

January 23, 2019

5.0

Pros

Helps me find great parking spots for my frequent trips to Miami.

Cons

Sometimes, the parking fee is higher than parking on the spot.

Review Source

LN

Larry N.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Bad Customer Service"

March 16, 2022

1.0

Pre-paid for parking. Arrived at the parking lot and took my parking receipt from the machine as I entered. There was a scanner set up about three feet before you reached the machine dispensing the parking tickets. It was too late to stop and scan the QR code. I parked and went to the show. When I returned and exited the garage my QR code wouldn't work so I paid. When I called to get a refund SpotHero offered me a $5.00 credit.

Pros

Convenience. Its easy to download the app and locate parking.

Cons

Lack of clarity. IT is not clear that you have to scan your QR code to check in to the parking lot.

Review Source

EW

Eric W.  
Teaching Pro  
  
Used the software for: 2+ years

### "Best parking app out there"

February 22, 2018

5.0

Pros

I can't even put into words how easy the app is to use. You simply search an address and up pops numerous places to park. Pick the most convenient or cheapest one for what you need, and buy it. Once you get to the garage, you scan your phone or sheet of paper with the bar code. Easy in. Easy out. I've tried other parking apps and this is, hands down, the best one.

Review Source

MM

Molly M.  
Academic Support Specialist  
Education Management  
Used the software for: 2+ years

### "Spothero Parking App"

July 30, 2019

5.0

Pros

Spothero is great for finding parking ahead of time. You can make sure you have a spot before heading to your destination to avoid wasting time looking for parking. Rates through spothero tend to be lower than pulling up to the garage.

Cons

I have very few complaints. The only one being that once I was issued a refund and they could only refund as an app credit rather than putting the charge back on my card. But I use the app fairly frequently so it was used eventually.

Review Source

VR

Verified Reviewer  
Director of Fraud Analytics (Director II)  
  
Used the software for: Less than 6 months

### "Convenient app for locating easy parking"

April 18, 2018

5.0

Pros

Purchase parking on the go and find the best garage in the vicinity of your destination. Pay on your phone (don't worry about having loose quarters ever again), you'll even save some cash. Driving downtown can be less stressful with this app.

Cons

I haven't had any interaction with customer support but it does seem like there are some kinks with logistics to work out. I would not try to use this for big events like a sports game.

Review Source

DI

Dayyana I.  
Student  
Computer Software  
Used the software for: 1-2 years

### "Very useful!"

January 3, 2020

5.0

Overall, good value for the money spent on buying parking spots.

Pros

I have used it several times to park downtown Chicago - usually parking there is pretty expensive, but SpotHero helps me find great spots for cheap.

Cons

There is really nothing I like least, but I guess sometimes the spots it finds are a little sketchy.

Review Source

VR

Verified Reviewer  
Environmental Specialist 1  
Environmental Services  
Used the software for: 6-12 months

### "Good way to find parking spots when you don't know an area"

March 6, 2022

4.0

Pros

Super easy to use app. Has helped me numerous times find parking spots in areas I have never been before. Also, I love how they give you notifications when your time starts to run out!

Cons

Sometimes the software can be a bit clunky

Review Source

CH

CYNTHIA H.  
Dept Chair of Instructional Tech  
Education Management  
Used the software for: 2+ years

### "The only way to park!"

July 24, 2021

5.0

SpotHero business allows to expense daily parking, reserve monthly parking and pay with communter benefits.

Pros

I've been using Spothero when I've been traveling to larger cities. It's a great app to find parking that is much cheaper than the valet rates at hotels. They even work with commuter benefit programs.

Cons

As always, always read other people's reviews before purchasing a spot. Also, sometimes the price is misleading due to availability.

Review Source

PB

Pranay B.  
Senior Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Saves alot of money in downtown"

August 16, 2022

5.0

Pros

App is straightforward to use, makes life easy

Cons

I can't think of a drawback for this app right now

Review Source

RB

Reyhaneh B.  
Graduate Research Assistant  
Higher Education  
Used the software for: 6-12 months

### "Spot Hero Review"

March 6, 2019

4.0

Pros

It is very useful in helping you find the cheapest, closest parking lots. It is very accurate. It can be used for different things while you are messed up in travel by showing you exactly the options you are searching for. Referral bonus is good. Easy and fast paying methods.

Cons

Sometimes it is hard to select a specific place between the ones that are close. Does not have evaluation method based on traffic, price and other criteria.

Review Source

SC

Seat C.  
Banker  
Banking  
Used the software for: 6-12 months

### "No more stress for parking spot"

June 10, 2021

5.0

Pros

It's a great software that tells the nearest parking spots available and price.

Cons

Everything works properly and it's efficient.

Review Source

AZ

Anne Z.  
Owner  
Internet  
Used the software for: Less than 6 months

### "SpotHero helped my PARK longterm in OAKLAND in a SNAP! It has a wonderful shuttle and inside area."

September 18, 2017

5.0

It helped me save money and time by getting a parking spot near the Oakland Airport that was safe and offered a nice shuttle. I'll come back again and again!

Pros

I have had to do some new last minute traveling from the Bay Area to Idaho and Utah. The best prices on flights are often from the Oakland International Airport. The convenience of using SpotHero has been a great find. Recommended by a friend, the parking area is a hop skip and a jump right to the terminals. The shuttle is very nice and the indoor area has a place to grab some coffee or a snack. Best find for me in a while!

Cons

I thought I was able to get a discount with a coupon and as I was scanning the barcode to leave, it said I still owed a small amount. A little frustrating, but well worth the cost with safety and ease as factors!

Review Source

VR

Verified Reviewer  
Babysitter  
Internet  
Used the software for: 1-2 years

### "Easy to use"

May 19, 2018

4.0

Pros

I like how I can reserve my spot online and it makes attending events so much easier and stress free.

Cons

It is not always available in the places I travel to. However, it is available in most places so that makes up for it.

Review Source

HZ

Hashem Z.  
civil Engineer  
Civil Engineering  
Used the software for: 6-12 months

### "SpotHero"

April 20, 2019

4.0

I use it in my trips.

Pros

1\. flexible timing for available parking 2. able to specify features for desirable parking(such as parking type, wheelchair accessible, etc) 3. ability to see the price in one shot and make comparison easy 4. having referral bonus

Cons

1\. not covering all parking lots 2. very messy after search specially for close parking lots

Review Source

EB

Eric B.  
Applications Engineer  
Environmental Services  
Used the software for: I used a free trial

### "Great for parking!"

July 10, 2021

5.0

Love how it can guarantee a spot and for a cheap price.

Pros

Awesome way to get cheap parking in a major city. Especially for big events like sports or concerts.

Cons

Without a promo code or free trial it can be pricey, but compared to expensive city parking it is a good deal.

Review Source

Similar Products

Featured