---
title: "Okappy Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Okappy Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more."
source_url: "https://www.capterra.com/p/161172/Okappy/"
page_type: "product"
language: "en"
---

# 

 Okappy Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Okappy

## What is Okappy?

Unique Connected Workforce Management software. Ideal for companies with 10 to 250+ employees. Manage your employees AND subcontractors with ease and get complete control of every job, every step of the way. Configure jobs sheets and checksheet to fit individual needs. Raise invoices, view locations and send messages between colleagues. Okappy integrates with the leading accounting packages such as Xero, Sage, Quickbooks. It is accessible on your Desktop, Tablet or Mobile phone.

## What is Okappy used for?

[Workforce Management](https://www.capterra.com/workforce-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)

Top alternative

Featured

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£29

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Okappy?[Manage this product listing](https://www.g2.com/products/okappy/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Okappy

4.4 (16)

VS.

[4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting Price

£29

Per User, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (16)

Ease Of Use

4.6 (1,446)

Value For Money

4.5 (15)

Value For Money

4.4 (1,249)

Customer Service

4.5 (16)

Customer Service

4.6 (1,399)

## Okappy alternatives

Highest Rated

[4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Starting price

$948.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

58%

of reviewers

rated it above 4 stars

[Commusoft](https://www.capterra.com/p/149651/Commusoft/)

[4.7 (212)](https://www.capterra.com/p/149651/Commusoft/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/149651/Commusoft/)

[Zuper](https://www.capterra.com/p/197014/Zuper/)

[4.5 (55)](https://www.capterra.com/p/197014/Zuper/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/197014/Zuper/)

## FAQs about Okappy

Overview

### Which roles and teams benefit most from Okappy?

Okappy benefits operations leaders, service managers, and directors who need to schedule jobs, track field work, and keep teams aligned. Office administrators, finance managers, and office managers use it to manage paperwork, timesheets, and invoicing, while owners and executives rely on visibility into workflows, performance, and service delivery.

Answer based on 16 reviews

Overview

### What company size and specific industries is Okappy built for?

Okappy is designed for small to large businesses in electrical, plumbing, drainage, HVAC, manufacturing, facilities management, transport and logistics, and property-related sectors, including councils, estate agents, and property developers. It suits contractors and organizations that manage field work, assets, or maintenance across multiple sites.

Features and Usability

### What are the key features of Okappy?

Okappy offers order management, work order management, job scheduling, dispatch management, and workforce management for field service operations. It also includes accounting integration, billing and invoicing, GPS and location tracking, time and attendance, preventive maintenance, reporting and analytics, and SMS messaging for coordination and recordkeeping.

Integrations

### Which third-party tools and platforms does Okappy integrate with?

Okappy integrates with Google Calendar, Google Sheets, Microsoft Excel, Microsoft Power BI, QuickBooks Online Advanced, Tradex, and Xero. These integrations cover scheduling, spreadsheets, reporting, and accounting, giving Okappy connections to seven third-party platforms for managing job and financial data.

Getting Started and Support

### What training and onboarding options does Okappy offer?

Okappy provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, scheduled instruction, self-paced reference, and visual walkthroughs for teams learning the platform.

Getting Started and Support

### What customer support options does Okappy offer?

Okappy provides email/help desk, FAQ/forum, phone support, and chat. Support is presented through several direct and self-service channels, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience.

## Features

AI summary

Based on 4,466 Workforce Management reviews

Capterra reviewers highlight these as the features buyers care about most when choosing Workforce Management software:

-   **Employee Scheduling** (**58%** of reviewers rated this feature as critical)
-   **Clock In/Out** (**60%**)
-   **Timesheet Management** (**53%**)

Okappy includes **Employee Scheduling** and **Timesheet Management**, helping businesses plan shifts and keep accurate records of hours worked. However, it does not offer **Clock In/Out**. Instead, it provides other important features that reviewers also rate highly, including **Mobile Access** (**53%**) and **Time & Attendance** (**50%**), giving teams flexible ways to manage work activity and track attendance while supporting day-to-day workforce planning and payroll accuracy.

Employee Scheduling

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Timesheet Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track the amount of time spent on a job or task

Mobile Access

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Time & Attendance

2.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track and manage employee's work hours to improve payroll accuracy

Reporting/Analytics

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Scheduling

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Okappy 50 features

### All Features
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Attendance Tracking: Track the attendance of specific individuals or groups
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Budgeting/Forecasting: Create budgets based on historical data and future projections
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dispatch Management: Manage sending personnel and resources to a site as needed
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- File Storage: Store and access documents, forms, and photos in one centralized place
- For HVAC Companies: Software designed specifically for HVAC companies
- GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
- Job Management: Manage and track all job information and associated tasks
- Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments
- Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Mobile Access: Access software remotely via mobile devices
- Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Updates: Receive system updates as soon as any changes are made
- Recurring Appointments: Schedule repeating appointments based on a duration of time
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Service History: Track work performed and resources used for past customers, sites, or assets
- Skills Tracking: Track employee skills, competencies, training & qualifications
- Technician Management: Oversee technicians and track their assigned work orders
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Attendance: Track and manage employee's work hours to improve payroll accuracy
- Time Off Management: Track and manage employee time-off, vacation, and sick leave requests
- Timesheet Management: Track the amount of time spent on a job or task
- Variable Workforce: Utilize third party services to cover unforeseen labor needs
- Work Order Creation: Create a new work order
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workforce Management: A set of processes to optimize the productivity of its employees

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (16)

3.9

Based on 16 reviews

## Pricing

Value for money

4.5 (15)

Free Trial

Basic

£29.00

Per User,Per Month

Value for money

4.5 (15)

4.5

Based on 15 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Tradex](https://www.capterra.com/p/227785/Tradex/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (16)

4.5

Based on 16 reviews

## User reviews

Overall rating

4.4

Based on 16 reviews

Filter by rating

5(8)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JC

James C.

Transport Manager

Transportation/Trucking/Railroad

### "Good Product "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

September 26, 2022

Great for the day to day operational running of the job allocations.

Pros

Job allocation and reports are really good and the history for the engineers when on site

Cons

High cost for training, limits to what you can do for job sheet editing. Invoicing is difficult

Reasons for choosing Okappy

Great demo

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

EM

Ewen M.

F&M Manager

Construction

### "Okapp"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 26, 2022

Excellent.

Pros

Ease of use and general organisation of works are key to our business and this product provides that.

Cons

There as possibly elements we do not use however an alarm or alert system for jobs would be beneficial

Reasons for choosing Okappy

Seemed the best system most suited to how we operate

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

September 27, 2022

Thanks for the feedback Ewen, much appreciated.

DB

Dennis B.

Administrator

Electrical/Electronic Manufacturing

### "Dennis reveiw"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

September 16, 2022

Happy with my personal use with my tasks

Pros

Easy of creating works order, invoicing and record keeping

Cons

Looking up old, cancelled and archived could be made easier

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

September 30, 2022

Hi Dennis, thanks for your review, glad you're liking Okappy. Did you know you can use the global search to find old, archived or cancelled works orders and invoices? Thanks Okappy

DG

Dominique G.

Operations Director

Construction

### "Intuitive Job Sheet Software for Small Businesses"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 16, 2022

The people at Okappy are very informative and helpful. They address issues and questions very quickly. The software is simple to understand and east to set up.

Pros

I love how easy the software was to setup and get started with. My Onboarding consultant was really useful and helped me get started straight away. The App is also really easy to use and understand, once you get everything set up for your business. The monthly billing aspect is also really useful for small businesses who do not have the money to outlay on a software at the start. The support team are also really responsive, and have helped me when I have had issues.

Cons

I think the UI of the software is a little clunky and could do with an update. There is a lot of information on the overview screen, some of which I dont use. The same for the job sheet page. It would be good to be Abe to customise this better to get rid of sections which we are not using. I would love to be able to use the reports more, however they are not very useful to me. I need more employee specific reports. At the moment I am using Numbers to create my own which is time consuming.

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Reasons for choosing Okappy

It was more cost effective, and it was able to do everything we needed. We needed the app to be simple for our employees. They needed to be able to take photos/videos and have the site agent sign their sheet at the end of the day. They also needed to be able to record what they had done that day. We also needed to be able to print the sheet off at the end of the day for invoicing purposes.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

September 21, 2022

Hi Dominique, thanks for your review and comments. Glad you're loving our software. You can hide columns on the overview screen and you can also customise the job sheets. Check out our help and support pages for information on how to do that. There's also information on getting more from the reports including combining reports and syncing them with your own spreadsheets. We also offer training which you might find useful. If you speak to your onboarding consultant he'd be happy to arrange that for you. Thanks again Okappy

SB

Steve B.

Director

Construction

### "Danbro Electrical Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2022

Pros

The calendar feature is handy to view all jobs booked in and is very easy to use.

Cons

Occasionally when using the calendar feature jobs pop up when hovering over them and we unable to clear easily.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

September 30, 2022

Hi Steve, thanks for the review, glad you're finding the calendar feature handy. We'll have a look at the popover and see what we can do to improve it Thanks Okappy

BR

Benjamin R.

Quantity Surveyor

Construction

### "Okappy"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2022

Pros

I find the product very easy to use for someone that rarely needs to schedule work. It is very easy and quick to schedule in a job for an operative, giving them all the relevant information they need. It is very easy to alter your template as to what you want on the work report, so you can make it bespoke to how you want it, whilst including "Must fill out" boxes, that must be filled in so that operatives can close the jobs down.

Cons

One issue that i do find, is that when creating a report and transferring it into a PDF, you can find some reports are cut out in the middle of the text therefore making it hard to read for our clients.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DA

Dineke A.

Finance Manager

Hospitality

### "software works"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

June 12, 2020

Okappy gives us a great overview in the jobs. The software works perfect for our filling team but we are still struggling with our install team as we can't really get an overview of the amount of hours we spent on 1 project over multiple days and team members. Although we might look for a more compleet software package that will help us with planning. We still do a lot of double jobs.

Pros

The software is easy to use although we don't have 100% of our staff using it. Okappy made us work paperless.

Cons

We would like to make changes in the form ourself. But this is not possible. our business is changing all the time and so are our forms. we need to contact Okappy for every change and that doesn't work for us. Also the report part of the software doesn't give us a readable overview.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

June 16, 2020

Hi Dineke, thanks for the review. You can make changes to the forms yourself very easily - more information is available at https://www.okappy.com/support-article/creating-job-templates/ The reports provide an overview of your jobs, invoices or customer information. You can also download or sync to Microsoft Excel or Google Sheets to create more in-depth reporting. Again there's lots of information on our support pages at https://www.okappy.com/support/ Thanks Richard

GC

Gary C.

Owner

Retail

### "Changed our Company ( 4 the better)"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 25, 2020

The staff has always been very helpful and have worked with us to customise this to suit our company.

Pros

Going from a paper based "system" to a software base, has enabled us to go from 2 techs to 7 easily. With search function and easy attachments making life easier

Cons

Would be nice to be able to choose what order jobs appeared on workers runsheet without choosing a time.

Alternatives considered

[AroFlo](https://www.capterra.com/p/166811/AroFlo/)

Reasons for choosing Okappy

Custom. And didnt need invoicing built in

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

June 24, 2020

Hi Gary, thanks for the review and feedback. We'll take it on board. It's always been really nice working with you guys

KH

Karen H.

Director

Utilities

### "Crystal DMS Ltd"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2020

This system has completely benefited our business with increased efficiency, organisation and Client correspondence.

Pros

This software has changed our administration and processes so we have become more efficient and are able to share more information with our Clients.

Cons

I would like to see more flexibility in amending the set up of job sheets to include Engineer present, direct dial to mobile, etc. Also I would like to see the dates in English format please :)

Reasons for choosing Okappy

Recommendation

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Daniel B.

Business Development Manager

### "Revelation to our business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 15, 2018

Pros

The ease of use - quick creation and assignment of jobs. Linked very easy to our accounting system so we can raise and track invoices. Creating new customers (connections) and giving them access to their job sheets etc reduces admin time enormously. Our job sheets have also been customized and any changes are usually made within an hour of requesting.

Cons

Sometimes the search parameters are a little broad so it takes a few searches to get to what I need, but given our customer base and contracts base this is only to be expected in a new set up and we are refining every day.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HT

Helen T.

Accounts and Office Manager

### "It has changed the way we run our business."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2018

It has made the whole procedure from call out to invoice a seamless process.

Pros

It is instant, so the Engineer and the office can see what it happening in real time. I can create invoices instantly and easily.

Cons

Not able to create credit notes, which would be such a help as they are the only thing that I still have create manually.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Alina A.

Manager

### "Easy to use and effective job management solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 24, 2018

Saves time from my old paper based job system, allows me to get on with running the company. Helps all my staff manage their jobs so much easier and faster.

Pros

Saves time managing my jobs and invoicing clients Easy to use with loads of useful features Accessible on all my devices

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KJ

Kris James M.

Lift Service Director

### "Superb system, constantly improving and adding new features."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2018

Time saving software for all members of staff.

Pros

Okappy has totally streamlined our business paperwork and linked everything perfectly with Xero for invoicing all from once place. Customers chasing for paperwork was causing us a headache daily, even though we previously implemented a costly paperless system it just never functioned as promised and OKAppy is a breath of fresh air. Customers now they have a online portal so that they can print a job sheet the moment its completed in the field !! Customer service from the OkAppy has been also been the best we have found from the market, even speaking with subcontractors and customers direct to assist them using the system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

Lee B.

Service Manager

### "We use the Okappy Software on a daily basis, not sure how we done business before without it!! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

February 22, 2018

Pros

Okappy has reduced the amount of paper work by about 90% and on an even better note it has reduced my workload by about 80% as a Service Manager who manages multiple engineers. I am no longer chasing reports. They are done once the engineer completes a job and I get them instantly. I can then make any adjustments if required and email them straight to the customer which helps us provide a fast efficient service. If I need to know a customers job history all the reports are there instantly at my fingertips. Basically the Okappy system has improved the service we provide whilst helping to make us super efficient and provide the best service for our customers.

Cons

I am seriously struggling to find something that I don't like about the Okappy system as it really has made my job and life a lot easier, but if I had to choose something I would have to say (and its not really a dislike) the fact that certain customer details once you have added a customer to the system can only be changed by emailing Okappy directly. But on the other side of the coin their customer service is very friendly and extremely efficient and any requests from myself have always been dealt with professionally and promptly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Donald S.

CEO

### "Great product and really changing the way job management is done "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

February 22, 2018

Pros

Ability to connect to the entire network of contractors and staff seamlessly, Ease of use - it really is intuitive. It is a light touch but delivered a lot of value.

Cons

There are a few tricks you need to learn to stay on the screen when you searching. Archived jobs are slow to work with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KR

Kati R.

office manager

### "easy to deliver requested job sheets to customers"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

February 22, 2018

Pros

easy to use surface, can open from any type of phone, tablet, or desktop computer. Can re-edit jobs if needed. Few seconds after the job is done the job sheet is visible.

Cons

Different company, different needs. As far as I like the fact that I can re-edit job sheets, in our case customers should not be able to do so.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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