Who Uses This Software?

Restaurants, retailers and event planners.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00
  • Pricing Details
    per hour
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • StaffSmart
  • www.staffsmart.co/
  • United States

About StaffSmart

An event based employee management tool with staff calendars, search, allocation, and reporting.


StaffSmart Features

  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking

StaffSmart Reviews Recently Reviewed!


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Poor customer support

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Being able to export events to personal calendar, but feature falls short when updates to an event such as shift notes doesn't get imported into personal calendar.

Cons: When I emailed a technical question to their support team, their answer was to ask our HR manager who was the one who purchased the software.

My HR manager made some updates to events I'm schedule for, but her updates did not appear on the event itself on both the app and in a browser. In order to see the updates, I needed to check the event invite that was sent at a later day and in a separate email. If my HR manager makes an update to an event I'm schedule for, why can't we see these changes in both the app and website? This makes the user interface somewhat clunky.

Word of advice to customer support: If you're going to give attitude, you better expect one in return. I've been in customer service for 20+ years and and understand how it is dealing with customers.

Overall: Easy to use, yet at the same time the UI is clunky.

Excellent

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Staffing my events has never been easier. Staff Smart is super efficient and very user-friendly. It is Excellent

we needed something easy and simple to schedule our staff and let them know what was happening

Sep 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: once you have it all set up, it is very easy to understand and view. My staff really seemed to like it as well.

Cons: It does take a little time to set up and to understand the system. But once you take a moment to figure it out then it is easy to edit the information.