Who Uses This Software?

Call and contact center operations worldwide that are tired of the costly options saturating the market.


Average Ratings

20 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Pay for telco usage and optional support
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Fenero
  • www.fenero.com/
  • Founded 2013
  • United States

About Fenero

We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package. All the features needed for large contact center operations, at an affordable price.


Fenero Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Fenero Reviews Recently Reviewed!


IT and Call Center Manager perspective.

Apr 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Pros:

- Agent and Manager Interface is user-friendly.

- Reporting fits our needs.

- Ease of initial start up.

- Ease of Campaign setup.

- Economically friendly billing plans.

- Great Features available to customize campaign specifics.

Cons: Cons:

-Storage for Recorded calls is no longer unlimited nor specified.

-inconsistency in support protocols.

Overall: Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers.

Pros:

- Agent and Manager Interface is user-friendly.

- Reporting fits our needs.

- Ease of initial start up.

- Ease of Campaign setup.

- Economically friendly billing plans.

- Great Features available to customize campaign specifics.

Cons:

-Storage for Recorded calls is no longer unlimited nor specified.

-inconsistency in support protocols.

Recommendations to other buyers: Improve support protocols between Fenero and Customer and clarity their of.

Wonderful experience!

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

Cons: There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Overall: Process optimization and cost-reductions

Affordable solution but needs to work on its software for better reliability and performance

Apr 16, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.

Cons: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.

Overall: Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.

Fenero is CRITICAL for our SUCCESS

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Web based - no hardware needed

- Performance based system - We don't pay for seats, just for effective minutes of dialing

- REPORTS are critical for the success - so much flexibility

- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Cons: Cons:

- Need option to add automated billing for purchasing minutes.

Overall: I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is

- Hiring 5-10 people per week

- Doubling on our sales every 2-3 months

- Growing with revenue, cients and employees constistantyl

What we like about it is

- Performance based system - We don't pay for seats, just for effective minutes of dialing

- REPORTS are critical for the success - so much flexiblity

- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

World Class Software

Aug 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one.

Cons: Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!

Overall: This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free.

Vendor Response

by Fenero on August 14, 2017

Awesome experience getting Denver Business Systems up and running with Fenero!

User friendly interface, easy to set up and great reporting.

Dec 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.

Cons: Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

Great experience with Fenero

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair.

More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you!

Cons: I would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines.

Overall: Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for.

The Fenero team has been there for me since the day I opened the doors to my business. Best there is

Jul 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This has to be the most user friendly system and software available. What ever your needs are they can accommodate!

Cons: There is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz!

Overall: Speed and simplicity it's that simple!

Easy to use

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use like a, b, c.. Very user friendly

Cons: The recordings takes a while but good thing is you can contact the center to Follow up

Overall: It was easy to use and very affordable

Capterra loader

Incomparable

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great quality of calls, great support and easy to use apps to manage different campaigns.

Overall: A lot, we were able to expand with the help of this software.

Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Great partner!

Apr 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Multiple features for a very affordable price

Cons: The initial setup does require I.T. proficiency. You are able to add their support plan to help you with this.

Overall: Fenero has proven to be a great Telecom partner. Their team is composed of individuals with prior Call Center experience. They have leveraged this experience to create a system that includes everything that the big boys use! And all this for just 2 cents/min!

We have been using Fenero for over one year now and could not be happier.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

Capterra loader

Astonishing! I would recommend Fenero to other Virtual companies out there!

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support is awesome! Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything!

Cons: Honestly, I don't know what is / are not to like using Fenero. It give me what I need to run my virtual call center. #FeneroRocks

Overall: It just takes 1 person to manage the software.

Powerful tool

Apr 12, 2019
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility, cost effectiveness, scalability.

Cons: There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.

Overall: Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!

Customer service and charges

Apr 17, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The functionality and easy to use reports

Cons: Take so long to give you DID for

Agents and functionality for use this DID right away i waiting for my new ones more then a month and they already charge and DID are not ready to use

Overall: Fair but can be better if they can review their billing more accurately

Capterra loader

Great call center Platform

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and the support its awsome

Cons: the recording file for the calls its not unlimited

Overall: Extremely satisfying best of all

Fenero user

Apr 05, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Ease of deployment

price per minute billing

Cons: lack of features

getting in touch with customer service is a challenge

Overall: I like Fenero for start up projects

We have had a very positive experience working with Fenero !

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center !

Fenero Review

Apr 30, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time.

Cons: The script creation is a little tough at first. It is not easy to update your banking information. I also have a glitch that causes my sign in information to pop up instead of the sign in screen periodically.

Overall: Overall it has been a positive experience.

The contact center that addresses all my pain points when comes to the management side if it!

Apr 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Comments: I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.