--- title: "Qubicles Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qubicles Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/161183/Qubicles/" page_type: "product" language: "en" --- # Qubicles Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qubicles ## What is Qubicles? We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. ## What is Qubicles used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 83% Neutral 17% Negative 0% Starting price $19.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qubicles?[Manage this product listing](https://www.g2.com/products/qubicles/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qubicles 4.4 (24) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $19.99 Flat Rate, Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (24) Ease Of Use 4.4 (480) Value For Money 4.8 (23) Value For Money 3.9 (255) Customer Service 3.9 (24) Customer Service 4.1 (409) ## Qubicles alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about Qubicles Overview ### Which roles and teams benefit most from Qubicles? Qubicles benefits executives, operations leaders, IT teams, and customer-facing departments that need structured communication and workforce oversight. CEOs, presidents, and COOs use it for visibility into performance, while project, product, and customer service managers rely on it to coordinate tasks, manage contact center activity, and support daily team execution. Answer based on 23 reviews Overview ### What company size and specific industries is Qubicles built for? Qubicles is designed for call and contact center operations worldwide, particularly organizations in the customer support and communications sectors. The vendor description does not specify a company size, but the product is aimed at businesses running call centers or contact centers that are looking for an alternative to costly offerings in this industry. Features and Usability ### What are the key features of Qubicles? Qubicles offers call center management, automatic call distribution, call routing, and queue management for inbound and outbound operations. It also includes auto-dialer, predictive dialer, call recording, voicemail, IVR, CRM, reporting and analytics, live chat, and workflow management for customer interactions and campaign handling. Pricing ### How much does it cost and what fees or limitations are included? Qubicles starts with a free Agents Free Spirit browsing plan and a free trial, then the $19.99/month Agents Go Getter plan. Support options include Free Support at no cost, Silver Support at $249/month, and Gold Support at $999 per user/month. All paid support plans include $0.02 per minute charges. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Qubicles integrate with? Qubicles connects natively to Gmail. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Qubicles offer? Qubicles provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, webinars offer scheduled group learning, and documentation provides written reference material for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Qubicles offer? Qubicles provides email/help desk, a knowledge base, phone support, and chat. User feedback on support is mixed: some describe helpful staff and good customer service, while others mention slow responses, extra follow-ups, or difficulty getting in touch. Answer based on 4 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Qubicles supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call center operations, keep accurate records of customer interactions, and review call activity for quality control, allowing teams to improve service consistency and respond more effectively to customer needs. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Answering Machine Detection Screen and filter calls that get sent to voicemail inboxes/answering machines API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Qubicles 61 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Distribution: Route and distribute your leads to third party buyers - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Multi-Channel Data Collection: Collect information from multiple sources - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Softphone: Use your computer as a phone device to make calls over the internet - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (24) 4.4 Based on 24 reviews ## Pricing Value for money 4.8 (23) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/161183/Qubicles/pricing/) Agents Free Spirit $0.00 It includes: - Forever Free for Browsing - View Available Courses - View Job Openings. Agents Go Getter $19.99 Flat Rate,Per Month It includes: - 1 Free Background Check - 20 Qubicle (QBE) Tokens - Agent Portal and Reports - Create - Cryptocurrency Rewards - Host or Attend Courses - View and Apply to Jobs Free Support $0.00 It includes: - $0.02 Cents Per Minute - Core Features Available - Self-Service Knowledgebase - Self Service Support - Unlimited Users Silver Support $249.00 Per Month It includes: - $0.02 Cents Per Minute - 1 Professional Service Hour - 250 Qubicle (QBE) Tokens - 4 Hour Response Time Guarantee - All Features Available - Chat - Email & Phone Support - One-Time Onboarding & Live Training - Unlimited Users Gold Support $999.00 Per User,Per Month It includes: - $0.02 Cents Per Minute - 1000 Qubicle (QBE) Tokens - 2 Hour Response Time Guarantee - 2 Professional Service Hours - All Features Available - Onboarding & on-Demand Training - Silver Support & in-Person Option - Unlimited Users Value for money 4.8 (23) 4.8 Based on 23 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (24) 3.9 Based on 24 reviews ## User reviews Overall rating 4.4 Based on 24 reviews Filter by rating 5(13) 4(7) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent SA Sam A. Account Executive Computer Software ### "Great for getting your feet under you" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 4, 2020 Over all satisfied. You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet. Pros Pricing is very well placed for any organization that is just getting started and needs to get their feet wet as well as learn which direction they are headed. Cons One of the best things about the software is also one of the worst. Because there are so many features and cool capabilities there is a huge learning curve and can be overwhelming to deal with. Reasons for choosing Qubicles It is a great product to use to learn what features are needed to achieve your end goal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mario B. Emerging Markets Manager Capital Markets ### "Good solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 4, 2020 Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles Pros It's a very simple application, easy to integrate and manage posting via API. The homepage is useful Cons We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain. An auto billing would be great so we are not having to log in and make a deposit to avoid the campaigns being turned off. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alex P. Managing Partner Consumer Services ### "OVERVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 1, 2020 I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. Pros It's very easy to set up and it requires almost no expertise to get it going. Cons In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. Switched from [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) That required java and was a tad expensive for the value I was getting out of it. Alternatives considered [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) Reasons for choosing Qubicles Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Gustavo M. CEO Real Estate ### "Best value out there" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 21, 2020 Solid product for outbound dialing. Pros Pricing is amazing, best in tbe biz. Overall functionality is what we need. Cons Wish they had automatic billing to a certain level each month. Account still gets disabled if I miss a payment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Anthanette P. CEO Telecommunications ### "Fenero Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 May 1, 2019 Overall it has been a positive experience. Pros I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time. Cons The script creation is a little tough at first. It is not easy to update your banking information. I also have a glitch that causes my sign in information to pop up instead of the sign in screen periodically. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jose Antonio S. CEO Real Estate ### "Customer service and charges " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 April 17, 2019 Fair but can be better if they can review their billing more accurately Pros The functionality and easy to use reports Cons Take so long to give you DID for Agents and functionality for use this DID right away i waiting for my new ones more then a month and they already charge and DID are not ready to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Abhishek V. IT Manager Retail ### "Affordable solution but needs to work on its software for better reliability and performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 16, 2019 Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. Pros Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. Cons They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jennifer T. COO Education Management ### "Great experience with Fenero" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for. Pros We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair. More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you! Cons I would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Daryl A. Chief Data Strategist Political Organization ### "Powerful tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though! Pros Flexibility, cost effectiveness, scalability. Cons There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Bella M. Appointment Setter Marketing and Advertising ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 5, 2019 It was easy to use and very affordable Pros It is very easy to use like a, b, c.. Very user friendly Cons The recordings takes a while but good thing is you can contact the center to Follow up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161183/Qubicles/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.