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We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.
Provider
Qubicles
Located In
United States
Foundation
2013
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
In Person, Documentation, Live Online, Webinars
Support
Knowledge Base, Email/Help Desk, Chat, Phone Support
Call and contact center operations worldwide that are tired of the costly options saturating the market and the lack of innovation so commonplace in this industry.
Content Source: Qubicles
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Qubicles Reviews
Pros
More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.
The software is very easy to use. It is also very well supported, packed with features and amazing reporting.
The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center.
Great quality of calls, great support and easy to use apps to manage different campaigns.
Cons
We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.
Account still gets disabled if I miss a payment.
There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.
Hmm, I'm trying to think of any cons I have to honestly say, I cannot think of any bad things about this software.
"Incomparable"
Overall: A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.
Pros: Great quality of calls, great support and easy to use apps to manage different campaigns.
"OVERVIEW"
Overall: I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.
Pros: It's very easy to set up and it requires almost no expertise to get it going.
Cons: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.
"Powerful tool"
Overall: Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!
Pros: Flexibility, cost effectiveness, scalability.
Cons: There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.
"IT and Call Center Manager perspective."
Overall: Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
Pros: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics.
Cons: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.
"Affordable solution but needs to work on its software for better reliability and performance"
Overall: Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.
Pros: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.
Cons: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.
