Who Uses This Software?

Lithium Communities are for businesses of all sizes looking to attract new visitors, crowdsource support, grow revenue, and create better digital customer experiences.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lithium Technologies
  • www.lithium.com
  • Founded 2001
  • United States

About Lithium Communities

Lithium Communities is a customer engagement platform that enables you to increase customer satisfaction and retention by providing a venue where customers can engage with each other and become brand advocates. You can leverage a vibrant community experience to build deeper relationships with your customers, resulting in increased sales, lower service costs, and accelerated innovation. Lithium Communities can also help transform your website into a social destination for passionate users.


Lithium Communities Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Lithium Communities Reviews Recently Reviewed!


Good experience , it´s a powerfull tool.

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.

Cons: The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.

lithium community best for commercial support

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: this product may introduce some kind of chatbot applications. soo that users easily interact with the product.

Pros: User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts.

Cons: I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.

Capterra-loader

a great help

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: is a great tool that facilitates social interaction on different platforms and with potential users

Cons: it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities

Overall: it allows to reach a greater number of users in an easy and fast way