Net Health

ReDoc powered by xfit

4 / 5 11 reviews


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Net Health
  • www.nethealth.com/
  • Founded 1993
  • United States

About ReDoc powered by xfit

ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes. A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves practices through the day quickly, ensuring compliance, boosting efficiency, and supplying the tools to grow revenue. In addition to software, services are available for billing and collections as well as workflow optimization consulting.


ReDoc powered by xfit Features

  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

ReDoc powered by xfit Reviews Recently Reviewed!

The ReDoc team is awesome to work with!!!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The program is all you need for billing, scheduling and electronic medical records - and it works seamlessly together. The software is easy to use, very functional and our transition team was outstanding! The technical support team members are very knowledgeable and quick to get you answers to your questions.

Overall: Time savings - this program is very easy to use and it takes less time doing the same job the last program did.

Everything we need in one place! The dashboard is a great asset. You can do and find so much from this one place in the program.

does everything I need it to do and the switch from PTOS was relatively easy

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Able to do what I need to do to get my paperwork done fast and easy learning curve was small. So happy with the program

Cons: a few minor issue related to what PTOS did and what this software isn't able to do but it does it in other ways so not a real issue

Overall: Make my professional life easier

We were involved in the beta testing for this product and continue to use the software.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexibility, web based, easily modifiable/adaptability to your clinic procedures, readily accessible feedbacks to Redoc staff, regular updates performed by Redoc, security measures, flexible and adaptable work flows for evals and treatments, Redoc and Net Health have a good infrastructure for communication and resolution of issues. Our therapists enjoy using the software.

Cons: Updates are based off the greater good of all customers so changes may or may not benefit your facility, integrates best with Redoc's billing and front office software which may lead to some integration issues if your facility is already using another billing software.

Xfit is not ready for market, functionality that is promised but not currently available.

Aug 14, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: All the promised functionality and its potential. In demonstrations it looks fantastic but does live up to promises.

Cons: Constant delays in implementation due to updates, functionality problems, and billing component does not work correctly.

Customer support nightmare

Apr 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We have used ReDoc at our outpatient rehab clinic for nearly 4 years now. We are part of a larger health system and all of our outpatient sites use the same program, which is helpful for all our Therapists who may work at more than 1 site as everything is easily kept uniform from one site to the next. However we have had issues with the system being slow from the very beginning and whenever we have trouble with the program that is not related to our network there is not much our IT department can do to fix it for us. We have found the customer service at ReDoc to be awful. It takes a long time to get any resolution to problems once we have an issue, if at all. Working in a busy clinic we rely on our EMR for everything as we do not keep paper charts of all documentation. If our program is not working then we cannot provide a high quality of care to our patient's and we get behind on all our documentation, trying to play catch up for the rest of the week. It's frustrating!

Pros: Ease of use. It makes more detailed documentation easier for our Therapists and more efficient. Billing is easier and we like that it gives alerts when modifiers are required.

Cons: Double documentation on eval, re-eval, and discharge days as you are not able to bill from the assessments. Customer support through ReDoc has been terrible and we often have to wait a long time to get someone to look at the issue we are having and fix it for us. Which typically means we have a day or more of notes and documentation to catch up on. Also the speed is slow, especially when we have a lot of Therapists that are all trying to use the system at the same time.

Redoc Review

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This System makes it very easy to input patient information and easy for therapists to access patients information and input patient treatment notes.

Cons: the thing I dislike the least about this product is that it runs slowly.

Recommendations to other buyers: the recommendations that i have for other evaluation this software it to make it run quicker.

My experience with Redoc usage

Sep 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
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Pros: I like how it is simple and only a click of a button to schedule a patient. Also, its so easy to change the status of a patient. An example would be from a new evaluation to an established patient.

Cons: When hovering over the calendar, it is too easy to make it skip a month or more away. Also, sometimes its hard to tell what day I'm actually looking at.

Recommendations to other buyers: Stick with the areas that you have the most experience using on a regular basis.

REDOC REVIEW

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and has reminders built in for therapists and scedulers

Cons: Transition time at upgrades and a facility with tight security and firewalls. We have to deal with several people on both sides getting it operational. That is a facility issue not REDOC. We love it.

Recommendations to other buyers: I was told by a manager this week (from another hospital) the billing goes thru effortless if all the info is provided in the patient/insurance and notes. It is so much easier to bill the first time. She was the PT manager and biller.

Redoc Review

Sep 22, 2016
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that the Redoc System consolidates/links up information with other systems that we use which makes it easier to use.

Cons: It runs slow. Sometimes when you input something you cannot go back and change it. For instance, if you mark something as OT rather than PT you cannot go back to change it.

Recommendations to other buyers: Take a look at making it possible to make changes once something has been selected on the first screen when creating a new diagnostic episode.

Good Product

Sep 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: If you undergo proper training with this product, you will be able to utilize many features which will decrease documentation time.

Cons: The software can run slowly, especially during "high traffic" times.

Recommendations to other buyers: Evaluate what exactly you want in a product. In my expreience, this is best used with its ability to interface with registration systems.

ReDoc - Great for reporting, but can be slow...

Sep 08, 2016
3/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ReDoc continuously releases updates and takes the feedback from their customers to create a better product.

Cons: Speed. The product is slow, and they have said their are working on ways to increase speed. I have not noticed a difference yet, but they say they are working on it.

Recommendations to other buyers: ReDoc has many many tools to keep you compliant- including required fields. If you are looking for a product that has readily available data, it is absolutely a great product for you. There are many different reports to get all different types of information.