Net Health

ReDoc powered by xfit

4 / 5 23 reviews


Average Ratings

23 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Net Health
  • www.nethealth.com/
  • Founded 1993
  • United States

About ReDoc powered by xfit

ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes. A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves practices through the day quickly, ensuring compliance, boosting efficiency, and supplying the tools to grow revenue. In addition to software, services are available for billing and collections as well as workflow optimization consulting.


ReDoc powered by xfit Features

  • Assessment Management
  • Billing & Invoicing
  • Care Plan Management
  • Insurance Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Practice Management
  • Progress Tracking
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Assessment Management
  • Billing & Invoicing
  • Insurance Management
  • Patient Scheduling
  • Progress Tracking
  • SOAP Notes

ReDoc powered by xfit Reviews Recently Reviewed!


We had to make a quick transfer of information from our previous EMR to ReDoc. Their staff made the transfer of material and training run beautifully. They were all very professional and knew their jobs.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We are very happy with the system and what it can do for us. Their entire team is great to work with!

Pros: Ease of use, training team, customer service - all great assets we you are moving from one platform to another.

Cons: Sometimes takes a while to have universal fixes made to the system. No many problems but the ones we have need to be addressed quickly.

Staff rocks!

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The staff will work hard to solve any issue I have. They will send it upward until they get an answer for me.

Cons: More complicated than needs to be. Wish there was a button to delete a line of the whole transaction.

BUSINESS MANAGER

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Documentation is easy for my clinical staff; enjoy fax feature; ease of use for clinicians; reports lacking somewhate

Cons: not super happy with billing module; reports are lacking to my expectations but I may reevaluate the billing in the future

redoc user for several years

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: customer service is hit or miss not that we are under nethealth.

Pros: it has a lot of options for your documentation, it carries over pertinent information and has a lot of managerial options.

Cons: can be overwhelming with all of the options you have, I wish we had more control in what carried over from eval/re-eval to notes

From one Therapist to another

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Everyone I have met at Nethealth from top to bottom is a pleasure to work with.

Pros: This product is customizable to the facility and down to the individual user. It has individual workflows that can be specific to each therapist's practice. You can bill from any note and your documentation, scheduling, and reports are all integrated into one application. There is also specific enhanced content in it for speech and OT as well as for the pediatric population.

Cons: A little bit overwhelming at first with respect to initial set up but the Nethealth staff is awesome to work with and they walk you through the process.

ReDoc works well and is relialbe.

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: 1. Overall ease of use has been good once you get use to the work flow and the updates have been minimally disruptive . 2. Tech support is good once you have the right person. (See below). 3. Ability to interface with our billing program has been a big plus for us.

Cons: 1. Obtaining support from the right technician has been tricky or "hit & miss". Over the years, I've been able to request the right person to fix the issue. 2. Billing in the past has been problematic such that we still mail in a printed check. When we attempted to set up EFT 2 years ago, it was completely mishandled and took over 7 months to resolve such that our bookkeeper is leery about attempting to set up EFT again. 3. Too many "boxes" to fill in can make using ReDoc cumbersome.

Medical documentation

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that each day is broken down per DOS. Very easy to read and understand. Easy to make changes and correct errors.

Cons: I wish we had the ability to click and print multiple documents at one time. Very time consuming to open and print each DOS individually. Also I would like the ability to be able to reprocess the Eval instead of just the DOS. Maybe a multiple button resubmit for incorrect DOI or body parts.

This product was sold to me promising to save me staffand money. I have had to hire another person tip be able tip get my billing out a job that used to take one person knee day note takes twerp at least 3 days

Apr 16, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: My Staff has asked me after only almost a year with this program if we could please change to something else... very discouraging.

Pros: That billing scheduling and documentation are in one system, and that it is cloud based so we don't have to use a server

Cons: everything they do an update over the weekend some other functionality particularly in the billing system gets messed up and doesn't work or they take away something that was working week fire your clinic. This causes great staff frustration and initially cash flow issues. You cannot get problems solved in a timely manner and they want you to email it in and then try to solve by email rather than having a person you can talk to. Plus you never get the same person so you constantly have to re-explain things. The billing and documentation system do not produce reports that can pull information from both. For example you cannot run a report that shows you number of patient visits per insurance type like bcbs or wc etc.

ReDoc review

Apr 16, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very thorough degree of documentation with specific areas to document most any condition. It gives good value to any documentation with great final documents created that are easy to read and understand

Cons: Requires a large degree of redundancy when performing evaluations, re-evaluations, discharge summaries. You have to basically create 3 separate notes when performing a more exhaustive evaluation instead of it all being on one form. Does add time and burden to documentation.

Scheduler

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and understand. The color coded appointments are great to let you know at a glance.

Cons: The scheduler has a "twitch" on one facility location. The screen bounces up and down until you widen the screen and then it stops. Might be an IT issue.

Easy to use with a little practice, customer support has been excellent.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I recommend X-fit for outpt PT clinics, working great for our clinic.

Pros: Excellent flow, able to customize many features to speed up charting. Extensive functional assessment tools built in to system, very easy to learn and use.

Cons: Tutorials addressed functions that our clinic does not need/use, a little tedious to watch all videos.

Positive experience, awesome support, feel very confident when my claims leave the office-A+++

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Web based to work from home, vacation, wherever/NetHealthU/great support/easy to use. Transition went smoothly as I didn't need to bring everything over from my old medical software. Applying payments can go quickly and accurately. Once you have all your background information in place, patient entry can be smooth and accurate.

Cons: Not too many cons I have run into - few little glitches but they were usually my misunderstanding. The only one I encounter is in scheduling. You have the option to generate a paper reminder after determining the date and time, and after that is printed, I give it to the patient and forget to come back and click submit, which results in the patient not getting on the schedule.

Overall: Can be accessed on the web from any location. Once all systems are in place, it is very easy to use. In 6 months, I continue to feel confident that my claims are transmitted quickly and correctly. My turnaround time is usually 2-3 weeks. I used another system for 19 years and hands down, this one has it beat many times over. The support is great and I never have to wait too long for someone to get back in touch with me.

The ReDoc team is awesome to work with!!!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The program is all you need for billing, scheduling and electronic medical records - and it works seamlessly together. The software is easy to use, very functional and our transition team was outstanding! The technical support team members are very knowledgeable and quick to get you answers to your questions.

Overall: Time savings - this program is very easy to use and it takes less time doing the same job the last program did.

Everything we need in one place! The dashboard is a great asset. You can do and find so much from this one place in the program.

does everything I need it to do and the switch from PTOS was relatively easy

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Able to do what I need to do to get my paperwork done fast and easy learning curve was small. So happy with the program

Cons: a few minor issue related to what PTOS did and what this software isn't able to do but it does it in other ways so not a real issue

Overall: Make my professional life easier

We were involved in the beta testing for this product and continue to use the software.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexibility, web based, easily modifiable/adaptability to your clinic procedures, readily accessible feedbacks to Redoc staff, regular updates performed by Redoc, security measures, flexible and adaptable work flows for evals and treatments, Redoc and Net Health have a good infrastructure for communication and resolution of issues. Our therapists enjoy using the software.

Cons: Updates are based off the greater good of all customers so changes may or may not benefit your facility, integrates best with Redoc's billing and front office software which may lead to some integration issues if your facility is already using another billing software.

Xfit is not ready for market, functionality that is promised but not currently available.

Aug 14, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: All the promised functionality and its potential. In demonstrations it looks fantastic but does live up to promises.

Cons: Constant delays in implementation due to updates, functionality problems, and billing component does not work correctly.

Customer support nightmare

Apr 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We have used ReDoc at our outpatient rehab clinic for nearly 4 years now. We are part of a larger health system and all of our outpatient sites use the same program, which is helpful for all our Therapists who may work at more than 1 site as everything is easily kept uniform from one site to the next. However we have had issues with the system being slow from the very beginning and whenever we have trouble with the program that is not related to our network there is not much our IT department can do to fix it for us. We have found the customer service at ReDoc to be awful. It takes a long time to get any resolution to problems once we have an issue, if at all. Working in a busy clinic we rely on our EMR for everything as we do not keep paper charts of all documentation. If our program is not working then we cannot provide a high quality of care to our patient's and we get behind on all our documentation, trying to play catch up for the rest of the week. It's frustrating!

Pros: Ease of use. It makes more detailed documentation easier for our Therapists and more efficient. Billing is easier and we like that it gives alerts when modifiers are required.

Cons: Double documentation on eval, re-eval, and discharge days as you are not able to bill from the assessments. Customer support through ReDoc has been terrible and we often have to wait a long time to get someone to look at the issue we are having and fix it for us. Which typically means we have a day or more of notes and documentation to catch up on. Also the speed is slow, especially when we have a lot of Therapists that are all trying to use the system at the same time.

Redoc Review

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This System makes it very easy to input patient information and easy for therapists to access patients information and input patient treatment notes.

Cons: the thing I dislike the least about this product is that it runs slowly.

Recommendations to other buyers: the recommendations that i have for other evaluation this software it to make it run quicker.

My experience with Redoc usage

Sep 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
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Pros: I like how it is simple and only a click of a button to schedule a patient. Also, its so easy to change the status of a patient. An example would be from a new evaluation to an established patient.

Cons: When hovering over the calendar, it is too easy to make it skip a month or more away. Also, sometimes its hard to tell what day I'm actually looking at.

Recommendations to other buyers: Stick with the areas that you have the most experience using on a regular basis.

REDOC REVIEW

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
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Pros: It is easy to use and has reminders built in for therapists and scedulers

Cons: Transition time at upgrades and a facility with tight security and firewalls. We have to deal with several people on both sides getting it operational. That is a facility issue not REDOC. We love it.

Recommendations to other buyers: I was told by a manager this week (from another hospital) the billing goes thru effortless if all the info is provided in the patient/insurance and notes. It is so much easier to bill the first time. She was the PT manager and biller.

Redoc Review

Sep 22, 2016
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that the Redoc System consolidates/links up information with other systems that we use which makes it easier to use.

Cons: It runs slow. Sometimes when you input something you cannot go back and change it. For instance, if you mark something as OT rather than PT you cannot go back to change it.

Recommendations to other buyers: Take a look at making it possible to make changes once something has been selected on the first screen when creating a new diagnostic episode.

Good Product

Sep 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: If you undergo proper training with this product, you will be able to utilize many features which will decrease documentation time.

Cons: The software can run slowly, especially during "high traffic" times.

Recommendations to other buyers: Evaluate what exactly you want in a product. In my expreience, this is best used with its ability to interface with registration systems.

ReDoc - Great for reporting, but can be slow...

Sep 08, 2016
3/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ReDoc continuously releases updates and takes the feedback from their customers to create a better product.

Cons: Speed. The product is slow, and they have said their are working on ways to increase speed. I have not noticed a difference yet, but they say they are working on it.

Recommendations to other buyers: ReDoc has many many tools to keep you compliant- including required fields. If you are looking for a product that has readily available data, it is absolutely a great product for you. There are many different reports to get all different types of information.