# Page 2 | Net Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Net Health the right Long Term Care solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/reviews --- Net Health 4.1 (163) [View alternatives](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Net Health ## Showing most helpful reviews Showing 26-50 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Michelle S. Director of Rehab Hospital & Health Care Used the software for: 2+ years ### "Best of the Best. " September 9, 2025 5.0 Have enjoyed utilizing Net Health for 10+ years. Wouldn't want any other EMR. Userfriendly and easy to navigate. Pros 10/10 customer service. Within 1 minute I can have a customer service representative on the line and connected to my computer to help me with issues I may be experiencing. They are always quick, efficient and kind. Best customer service. Cons No complaints Review Source TS TJ S. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Net Health is awesome" April 3, 2025 5.0 Have been using net health since it was called rehab optima- almost 10-12 years now. User friendly app, I wish most nursing homes in the country would use net health. Pros User friendly, good customer support, easy to use, has a copy feature with which you can copy parts of your previous evaluations. Cons Server issues during the end or starting of the month for close out. Review Source MS MJ S. certified coder Medical Practice Used the software for: 2+ years ### "EVERBODYS wounda care program" March 3, 2025 5.0 From a billing and coding stand point, this is by far the easist program in my 20 years hisitory I have ever worked with Pros Ease of access; ability to locate allpertinent detail to correctly identify documentation to code corredtly Cons sometime, when you print the whole record, you get double pages Review Source SM Swapnil M. Director Of Rehabilitation services. Hospital & Health Care Used the software for: 2+ years ### "Go Nethealth!!" March 15, 2025 5.0 Overall, a very good product for therapy providers in nursing home setting. Pros Excellent user interface and amazing customer support. Very easy to navigate and is very detail oriented. Cons Sometimes asks for frequent password changes. Review Source MM Marsha M. Medical Scheduler Hospital & Health Care Used the software for: 2+ years ### "Net Health Review" January 8, 2025 4.0 Overall my experience with Net Health is amazing from the software to the people we work with. Pros scheduler and how to track authorization/visits Cons New role outs or new software updates can we a little challenging at times. Review Source Walaa A. Health Pharmaceuticals Used the software for: 6-12 months ### ""Efficient Health Management Tool with Room for Improvement"" January 22, 2025 4.0 The application has been highly beneficial in managing health-related workflows. It improved productivity and helped streamline tasks effectively. Pros The application is easy to use and offers a smooth navigation experience. Provides advanced features for managing health-related tasks and data efficiently. The customer support team is responsive and helpful. Cons occasional technical glitches or performance issues. Requires a strong internet connection to function effectively. The subscription cost is relatively high compared to similar services. Review Source ND Nate D. Speech therapist Hospital & Health Care Used the software for: Less than 6 months ### "Nethealth review" March 31, 2025 4.0 Overall pretty good. Definitely has gotten easier as I have been using it Pros Ability to fill in documentation through auto generated options or write my own stuff into each section. Cons Certain tabs have to be closed when performing certain actions within the system Review Source SS Shannon S. SAP Functional Analyst Consumer Goods Used the software for: 1-2 years ### "Wellborn Net Health" September 4, 2024 5.0 From the beginning we have had great support and we had great training in the beginning. Pros The first aid staff love it. Using this has made their jobs much easier. Cons Occasionally we will have to do complete reboots of the system because a user locks up. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Net Health Both price and quality of service were the reasons we went with Net Health. We are glad we did. Review Source CU Chris U. Insurance Case Manager Health, Wellness and Fitness Used the software for: 2+ years ### "NetHealth is Just Terrible" September 3, 2024 1.0 With 24 years of experience in this industry, NetHealth is terrible, layout is bad, functionality is poor, innovation is non-existent. Pros Nothing really, if it's the only alternative to hand written documentation it's better. Cons Organization of features, lack of fluidity moving through documentation. CONSTANT errors with viewing/printing documentation. Moves very slowly to display documentation, only limitations on what you can view at the same time. Review Source BB Bonnie B. Office Manager Medical Practice Used the software for: 2+ years ### "Net Health Occupational Medicine" July 26, 2024 5.0 Very happy overall with Net Health. Having been using for 5 years. Pros Ease of scheduling and EMR charting. Valuable analytics. Cons Building wizards/widgets. Unable to easily add late fees to bills. Review Source JW Joyce W. Rehab Coordinator/PTA Hospital & Health Care Used the software for: 2+ years ### "Great software system for Rehab providers in SNFs that require integration with PCC Nursing" September 25, 2023 5.0 I have had a wonderful experience with Net Health, and it exceeds the needs we have to be integrated with PointClickCare to auto-populate rehab minutes and patient information between the 2 systems, also provide the reports and monthly billing exports that I need to provide to the SNF. Pros System meets and exceeds all the rehab needs for our SNF to handle rehab related documentations, certifications, re-certs, progress reports, reports, assessments, projections used for scheduling rehab, daily rehab charges, CPTs, billing exports, time in /out logs, monthly PBJ and labor reports, Clini-SIgn for doctors' eSignatures, Training offered when migrating between Casamata over to Net Health when they merged. Also, great support staff always help resolve any issues quickly! Cons Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way. Reason for choosing Net Health Best option for a SNF and it has PCC integration! Review Source CB Caren B. Director of Outpatient Therapy Services Hospital & Health Care Used the software for: 2+ years ### "Net Health Therapy Review" March 10, 2023 5.0 Very positive. Plus we were able to cut our evaluation times down from 1.5 hours (30 minutes of which was just for documentation) to one hour of productive time. This has saved us more money than what we pay per month for the Net Health Service. Pros Everything! The ease of use and functionality plus the ability to import FOTO surveys, fax plan of cares directly to the referring provider and import home exercise programs within one system is awesome! Cons Occasional system issues but they get fixed quickly. Reason for choosing Net Health The functionality of ReDoc x-fit seemed to be more user friendly. Review Source RP Rob P. Director of Rehab Services Hospital & Health Care Used the software for: 2+ years ### "Net Health XFit is for Therapy Documentation" March 10, 2023 5.0 Awesome...from technical support and the quickness issues are resolved, to the implementation team making sure all are trained and ready for "go live", to follow up meetings to make sure you are maximizing the functionality of your reports. Pros The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished. Cons There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle. Review Source LL Leigh L. President/Physical Therapist Medical Practice Used the software for: 2+ years ### "Love Net Health and would never consider another product" March 10, 2023 5.0 Overall, I've been thrilled with this product. The initial company wasn't responsive to suggestions, but this company is very interested in bettering the product and is committed to making any and all necessary changes. Pros Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates. Cons Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback! Reason for choosing Net Health Familiarity, culture, team members, relationships and commitment to growth and development. Review Source LW Lee W. RVP of Rehabilitation Services Health, Wellness and Fitness Used the software for: 2+ years ### "Net Health is vital to our success" March 9, 2023 5.0 Net Health is THE system to use in the Rehab World. They have an amazing team and are always striving to improve on an already amazing system. They keep us up to date on industry changes and trends. Pros Net Health gives us the tools to keep our caseload organized efficiently. It has been a critical part of our day-to-day operational success. It integrates seamlessly with our Nursing EMR. The Net Health team is responsive and proactive in addressing any issues that arise. Cons Customizations have been the biggest challenge, but that is an area that is very much improving. Review Source AK Annika K. owner, wound care nurse practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor implementation, lack of support and poor features. Tissue analytics does not work well!" October 19, 2023 1.0 No positive words, our journey has been difficult, and we have had to keep our old EMR for the essential functions and this adds to our expense. Pros We enjoy the features that allow for easy billing. Cons We regret being talked into the purchase of this EMR. We thought we were upgrading. Instead we have no ability to fax documents out of the system, no ability to assign a task to a staff member, where the patient's chart opens up . Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected. We have reached out to support to the point that they are sick of us. Especially when our providers needed precription abilities, this took 2.5 months. We were advised to write about all of our concerns into the "communities" section and we have done so, but we are still waiting for basic features in even the older and cheaper EMRs that allow us to fax out referrals, e-prescribe with no problems, and use applications that actually work for tissue imaging. Reason for choosing Net Health They had a very good sales team. Now I have contacted the sales team to make them aware of the problems they get us inot. Review Source KS Kim S. EMR Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Net Health Review" March 10, 2023 5.0 I have worked with Net Health for 14 years. The support has modified areas to my needs and has always worked with me for solutions. Pros I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have. Cons It may take a while to have enhancements added. Reason for choosing Net Health Being able to use their Business Intelligence for reporting purposes. Review Source CA Clemente A. VP of Rehab Services Hospital & Health Care Used the software for: 2+ years ### "Raving Reviews of Net Health" March 28, 2023 5.0 I am a happy user. Pros I love that the clinical pathway libraries allow our clinicians to focus on the patient with intuitive features that make sense for the therapists. Cons Net Health, like other large entities has grown at such a rapid pace, that the support structure needs some attention, with its expanding arm of business. Reason for choosing Net Health Initial structure and support team assuring transition would be smooth. Review Source JN Joshlyn N. OFFICE COORDINATOR Health, Wellness and Fitness Used the software for: 1-2 years ### "Best customer service out there! Best EMR system ever! " June 1, 2023 5.0 When you call ask for \[sensitive content hidden\] ! Best Agents ive worked with! Pros They are always willing to go the extra mile to make sure our questions are answered and understood. The best feature when stuck is the "Fast support" I can share my screen and get to the exact issue that i am stuck on! Cons There are some features that glitch. But it gets fixed with just a phone call to Net health. Review Source VC Venus C. Regional rehab manager Hospital & Health Care Used the software for: 2+ years ### "Never looked back" June 1, 2023 5.0 We use this system regularly in our company and we love it. It also depends on the company customization because I have used it for other companies and the library really makes a difference in the ease of use. Pros It is so user friendly. I switched from Casamba and thought that was the best system until I started using Nethealth on a consistent basis and realized how much easier it was to navigate. Cons Sometimes the wait to get someone to help is long. Review Source KW Kristen W. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Excellent software" November 7, 2016 5.0 If you are looking for a user-friendly hospice software, developed by people who understand hospice process and requirements, look no further. Hospicesoft is an excellent program that helps the whole team work together to better fulfill the needs of the patient, eliminating the need for charts full of paper documents, Pros The software tracks the many pieces required by multidisciplinary patient care. Excellent dashboards keep administration apprised of what pieces are due, and make finding what you need simple and straight-forward. Finding any piece of the complex patient care puzzle is a breeze. The chart is laid out like any paper chart, and demographics, patient information, every disicipline form, every lab, etc... are all right at your fingertips, only a click or two away. Because it is web-based, there are no requirements for in-house servers, and the information is available from anywhere you have cell or internet access. It can be viewed, or documented, by phone, tablet or computer. There are no specific equipment requirements. Information can be printed, faxed or emailed from within the system (fax requires a very small fee monthly using a service such as RingCentral) to facilities, providers, pharmacies, etc.... Orders for treatments, medications, etc. are easy to update, print, or review. The patient's care plan is a "living" careplan, and revised from within the discipline notes during each visit as the patient's needs changes. Cons No interface with a pharmacy benefit manager at this time, so all medications, orders, changes, etc... do have to be entered separately into the pharmacy program. Because the careplan is revised from within the discipline notes, and defaults in from the previous notes all charting has to be done sequentially. For patients with frequent visits, this is sometimes an issue. Review Source Kurt M. Marketing Consultant Management Consulting Used the software for: 2+ years ### "Solid Query Tool for a Team" March 17, 2021 4.0 Aginity is an excellent tool for our team, and everyone can become productive in a short amount of time. It is very intuitive. Pros Our team has standardized on Aginity as the query tool. It is reasonably priced, provides great support, and is easy to use. Recently, Aginity has moved from using email addresses to keys for tracking licenses, making the administration significantly easier. The Aginity support team is ALWAYS responsible in a timely manner and works the issue to completion. Cons One feature that I would like to see is IntelliSense and autocomplete. The error messages have improved, but I would like to see more specific suggestions. Reason for choosing Net Health Some team members had been using the free version and wanted to continue to have access to it. Review Source Laura S. PRN Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Several different options for casamba - what version do you have?" February 22, 2019 4.0 Pros Overall, it's fairly easy to use once you get used to it. Large library of preset verbage, and able to custom write as well. Cons I have worked at several different facilities all with Casamba, but no two buildings were the same - all with different features and options. There are 2 ways to enter your daily billing - which causes some confusion. The ipods are way too small to complete the documentation. Review Source HC Heather C. RN MDS Hospital & Health Care Used the software for: 2+ years ### "working with PCC" January 24, 2023 3.0 It works with keeping me in the know with therapy. Pros It works with PCC to assist in my job. Input information into my MDS to make my job easier Cons Difficulty at times getting report ran in system. Review Source cC caitlin C. 0ccupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "A comprehensive program that delivers across the board therapy use" November 11, 2021 5.0 This program has delivered more than most programs in home health as a therapist and is easier with functionality for me as a user. It allows enough flexibility to truly move through a home health work day without being so detail driven that it takes forever to load a schedule or upload signatures, documents, etc. Pros This program interfaces the various aspects of home health therapy well and delivers a product that allows users (therapists, etc.) to maintain a good work flow throughout their day. Cons Like most home health software programs, getting around loss of wifi signal can be challenging and time consuming. Onboarding also takes time for new hires. 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