# Page 3 | Net Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Net Health the right Long Term Care solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/reviews --- Net Health 4.1 (163) [View alternatives](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Net Health ## Showing most helpful reviews Showing 51-75 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Mark T. PT Hospital & Health Care Used the software for: 2+ years ### "Worse and horrible ever experienced software." November 20, 2016 1.0 I am PT with 8 years of experience and worked in multiple settings and used various different software for documentation. So far, the casamba is the most non- professional software with inappropriate content which is made only to try to suck money from the insurance companies. It is a huge pain to the therapist to spend around 30 minutes to type one PT eval rather than spending that precious time on the patient care. All components of casamba are framed in such a way so that the facilities can claim more and more on the billing. I strongly urge to review or revise the software and make it user friendly. Pros As a ethical and professional therapist, I like nothing about this software. As a business owner, this software is great since it determines the most easiest ways to claim high billing to the insurance companies. That's one of the most common reasons, why the SNF's love this software. Cons EVERYTHING!! Design and requirements and interface. Review Source KB Kristina B. Director Of Rehab Used the software for: 2+ years ### "Very user friendly" February 21, 2019 5.0 Thanks and keep up the good work! Pros Everything. I love how user friendly it is. It has a variety of reports that are very helpful in our everyday use. It makes documentation easy. Customer service is the best. If they don't know the answer, they will find someone who does and wait time is always minimal. They always keep up with the changes and provide education for their users. Cons I wish that the CPT codes that are billed would be the only ones to show up in the notes section without having to "upgrade" to get this. This can be confusing at times and sometimes leads to documentation mistakes. Review Source EK Ernest K. Rehab Director Hospital & Health Care Used the software for: 6-12 months ### "Great application " November 21, 2022 3.0 Overall best documentation system Ive used over the years. Pros User friendly interface with multiple options for documentation and data collection. Cons Bugs and glitches that cause system crashes can delay completion of required documentation. Review Source KB Katy B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner/Therapist" June 17, 2020 5.0 We have had this product since 2006-2007 and love. Pros The features are easy to use and it interfaces with our other programs. The price point is great for a small private practice. Cons It does not do my paperwork for me. But it does provide templates that are easy to use. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Net Health Ease of use and price point. Review Source PH Patricia H. Occupational Health Director Used the software for: 2+ years ### "Exceptional Employee Health tracking software" March 6, 2018 5.0 Have evaluated numerous employee health softwares over the years - this I sby far the best Pros Workers compensation incident reporting, case/claim managing, screening compliance, availability of stock reports and ease of creating your own reports. Employee and manager portal on the web. Interfaces: HR demographic software, State immunization registry, OSHA 300 and OSHA log automatic creation. Exceptional customer support Cons Education on new capabilities is difficult to follow in Net Health University (NHU). I wish NH|U was available within the portal and not a separate link and log in. It would be nice to access within the program Review Source Sarah G. Occupational Therapist Hospital & Health Care Used the software for: 6-12 months ### "Good once you get used to it" October 19, 2019 4.0 Overall it is a solid choice for documenting and managing my day. Pros I like the pre written templates which makes documenting notes much faster and more accurate. It reminds me what I need to make sure I have in each note. Cons It can be difficult to tailor the goal templates to each individual patient to make it more personalized. Review Source NR Nancy R. Office Manager Medical Practice Used the software for: 2+ years ### "Great Training " December 11, 2019 5.0 Pros The training was excellent. Part on-line training, part one-on-one with a rep. Cons I haven't found a way to delete a claim after its been billed. Also, I haven't found a way to correct a payment that was entered incorrectly. Once its in the system that is it, I think. Reason for choosing Net Health Redoc was recommended by PTOS as being a good replacement. Review Source JR Jessica R. QAPI Coordinator Medical Practice Used the software for: 2+ years ### "Mixed experiences " November 5, 2019 3.0 Pros What I like most about this software is it is ascetically pleasing and very user friendly. This software makes it easy for clinicians to document notes and schedules for patients. Cons What I like least about this software is the glitches that have been happening ever since the update that happened at the beginning of this year. I wish we could go back to the old system before the update migration was done. Review Source JW Jana W. Client Relations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Not User Friendly- A Marketer's Perspective" December 13, 2016 1.0 Casamba is the most unfriendly software I have ever had to deal with in business. I simply need one report created (you have to ask and ask and ask for reports to be made for you because the available ones are not usually helpful). I have been asking for 9 months for a simple report that would give patient demographics in an excel format. Without this, there is no way for me to pull patient addresses, etc to continue communications with our former and current patients. I am BEGGING our directors to change documentation systems. Pros For my purposes, nothing. Cons No good referral source tracking; no patient followup reports; no patient demographic/address reports Review Source IL Ian L. Rehab Director Used the software for: 2+ years ### "Easy to use and fantastic customor support!" February 21, 2019 5.0 It's the most efficient software I've found for SNF documentation. Pros Efficient and easy to use navigation. Makes training therapists who are not familiar with the software very easy. Customer support is fantastic. You can usually get through to a live person quickly and they've always been able to solve our issues efficiently. The numerous reports provide great tracking data for management. Cons Can't think of anything. It's always been efficient and the improved loading times over the years have made this software even better. Review Source MG Mark G. RN Hospital & Health Care Used the software for: 2+ years ### "Therapy tracking for case manager" May 14, 2022 5.0 helps me do my job efficently Pros I am able to get the documentation I need to obtain insurance authorizations easily. Cons customer service is slow to respond but had to call support rarely Review Source JV Jennifer V. Rehab Director Used the software for: 2+ years ### "Excellent resource and great tool for SNF therapy" February 21, 2019 5.0 Would highly recommend. Pros Excellent state of the art documentation system. Easy to use. Customer service is great. And they are right up to date on all therapy changes as well as educating customers through webinars, etc. Cons Honestly it meets all of our needs, no cons noted. Review Source DM Dean M. DOR Used the software for: 2+ years ### "Lots of configurable features for the SNF therapy environment in an easy to use interface!" February 25, 2019 4.0 Pros Ease of assigning appointments to therapy staff in multiple disciplines. Ability to use on mobile devices, like iPads Cons New users can get lost in the number of pre-canned phrases in the drop lists or boxes (learning curve to become efficient with use of the product) Review Source KS Kezia S. Occupational Therapist Used the software for: 2+ years ### "Kezia OTR review" February 26, 2019 3.0 It is easily to use Pros Able to document medical necessity with enhanced features Able to review previous records with ease Able to doc complexity of Eval Cons more info not related that needs documented lack of documentation for advanced skeletal deficits and w/c needs Review Source KE Kayla E. COTA/L Used the software for: 2+ years ### "User Friendly" February 27, 2019 5.0 Pros \-easy to operate -helps keep me focused on documentation -figures in productivity -goals are easily accessible Cons Nothing comes to mind. I wish they had a home health software. The one our company uses is incredibly time consuming and difficult. Review Source RK Rich K. Director of Corporate Compliance and CQI Medical Practice Used the software for: 2+ years ### "A lot of really good features and a couple glitches." August 11, 2017 4.0 very good product overall Pros ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe) Cons the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process. Review Source AG Arnaldo G. Physical therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Very poor flow" November 3, 2023 1.0 Worst. I quit my job not because of the role but because of this software Pros None. Worst experience. It will take you an hour or so to complete an eval. Cons All. Worst product in the market. It is not easy to navigate. Review Source JW JACQUE W. VP of Administration Medical Practice Used the software for: Less than 6 months ### "Positive experience, awesome support, feel very confident when my claims leave the office-A+++" February 1, 2018 5.0 Can be accessed on the web from any location. Once all systems are in place, it is very easy to use. In 6 months, I continue to feel confident that my claims are transmitted quickly and correctly. My turnaround time is usually 2-3 weeks. I used another system for 19 years and hands down, this one has it beat many times over. The support is great and I never have to wait too long for someone to get back in touch with me. Pros Web based to work from home, vacation, wherever/NetHealthU/great support/easy to use. Transition went smoothly as I didn't need to bring everything over from my old medical software. Applying payments can go quickly and accurately. Once you have all your background information in place, patient entry can be smooth and accurate. Cons Not too many cons I have run into - few little glitches but they were usually my misunderstanding. The only one I encounter is in scheduling. You have the option to generate a paper reminder after determining the date and time, and after that is printed, I give it to the patient and forget to come back and click submit, which results in the patient not getting on the schedule. Review Source JS Julia S. Director of Finance Medical Practice Used the software for: 2+ years ### "We've come a long way." July 26, 2017 4.0 Appreciate their willingness to listen and make changes. Pros Communication with the customers in regards to their changing needs has truly improved and has helped develop new software to adjust to those needs. Cons The roll out of new software was slow and chaotic at first. There wasn't enough information given to allow the customer to educate their therapists in the field and the new product wasn't utilized. Review Source HS Hannah S. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Support" March 19, 2019 5.0 Customer service is always there when I have problems or questions! Pros It was easy to figure out and lots of options! Cons A few glitches in the system at times but nothing worth complaining about! Review Source JS Jisselle S. Hospice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Excellent" August 20, 2020 5.0 It benefit a lot of whole work flow. Pros The process and set up of the software is so easy to manage and understand. Being the administrator of Integrated Hospice helps me a lot of lessen my work load especially when we have a new hire staff to educate and train with the software. Cons So far all aspect of the software has been met. Review Source SM Susan M. Regional Directoe of Rehabilitation & Reimbursement Medical Practice Used the software for: 2+ years ### "It is incredibly user friendly!" July 27, 2017 5.0 I highly recommend Optima HCS. the administration, functionality and customer service cannot be matched. Pros Product is easy to use for the user and administration. software stays current with all industry changes Cons 'A la carte' pricing policy. Often hard to 'explain' to accountants. include modules or packages rather than line by line charges per facility Review Source BW Bethany W. Occupational Therapist Used the software for: 2+ years ### "Easy to use" February 27, 2019 4.0 none Pros Free texting abilities and building components Cons Inability to document under manual treatment code (have to document in another field) Review Source Doug C. chiropractor Used the software for: 1-2 years ### "It's time to re-evaluate your therapy software" July 6, 2018 5.0 Helped us a lot more Pros This allows us now to do so many more things that we previously could not do with our software. Look at what you have now and compare Cons For me, it was a little complicated at times and a pretty steep learning curve but maybe I'm too old Review Source GC Gina C. Director of Therapy/ OTR Used the software for: 2+ years ### "I find this product easy to use with good tech support" February 22, 2019 5.0 Love having something easy to use that helps with any denials or audits- foolproof Pros I think the ease of use. All of my new clinicians comment on how easy it is to learn. Also the updates and reminders for what is due when Cons I think goal building for new clinicians is always the hardest. THey build but hit the wrong button and it disappears. Review Source Similar Products Featured ## Related categories [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)[Speech Therapy](https://www.capterra.com/speech-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.