--- title: "NUACOM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NUACOM Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/161267/NUACOM/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # NUACOM Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NUACOM ## What is NUACOM? The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive? ## What is NUACOM used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price €9.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NUACOM?[Manage this product listing](https://www.g2.com/products/nuacom/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NUACOM 4.8 (30) VS. [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price €9.99 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (30) Ease Of Use 4.5 (271) Value For Money 4.6 (30) Value For Money 4.2 (239) Customer Service 4.6 (30) Customer Service 4.3 (249) ## NUACOM alternatives Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about NUACOM Overview ### Which roles and teams benefit most from NUACOM? NUACOM is most used by directors, managing directors, and general managers who oversee business communications, call handling, and team performance. Operations and IT managers manage phone system administration and service continuity, while sales leaders, legal professionals, and customer-facing teams rely on call routing, recordings, and reliable client contact. Answer based on 30 reviews Overview ### What company size and specific industries is NUACOM built for? NUACOM is designed for small and medium-sized businesses that rely on phones for communication, as well as larger corporate organizations needing a reliable, scalable business communication solution. It is suited to companies across industries where phone-based customer and internal communication is an important part of daily operations. Features and Usability ### What are the key features of NUACOM? NUACOM offers VoIP and PBX calling features, including call routing, automatic call distribution, IVR, auto-dialer, call recording, and voicemail transcription. It also includes CRM integration, real-time reporting, access controls, SMS messaging, conferencing, and monitoring tools for inbound and outbound call center management. Integrations ### Which third-party tools and platforms does NUACOM integrate with? NUACOM integrates with over 30 third-party tools across CRM, marketing, and productivity workflows, including ActiveCampaign, Agile CRM, Autotask PSA, Brevo, Freshsales, Gong, Google Ads, Google Contacts, Google Sheets, HubSpot CRM, Intercom, Mailchimp, and LinkedIn for Business. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does NUACOM offer? NUACOM provides live online sessions, documentation, and videos for team training. Live online sessions support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and setup steps at any time. Answer based on 2 reviews Getting Started and Support ### What customer support options does NUACOM offer? NUACOM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support team as helpful and quick to respond, with some praising hands-on setup help, while others report slower resolution on technical issues and occasional frustration during troubleshooting. Answer based on 6 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) NUACOM supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle conversations more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases NUACOM 105 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Billing & Invoicing: Create, manage, and send invoices or bills to customers - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Fraud Detection: Identify and prevent suspicious activity - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Unattended Call Management: Manage calls that were missed or not attended - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (30) 4.6 Based on 30 reviews ## Pricing Value for money 4.6 (30) Basic €9.99 Per User,Per Month Value for money 4.6 (30) 4.6 Based on 30 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (30) 4.6 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 30 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(0) 3(0) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Business Consultant Used the software for: Less than 1 year ### "Great software that I've added to my tech stack to implement in every client I work with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2019 Great experience. It's not every time we come across a tech company that wants to help us to take the most of the tool, following up with us every single day during the first 7 days we decided to go ahead with them. The first day was the initial setup. The second day was just a call to let us know about an automated way to switch closing hours message (as we needed to customize a different message for the Bank Holiday we had in the following week). Everything worked well. We had one situation during the switch that we forgot to set up the call divert from the old system and they noticed we were using their system only with the sales team (outbound). Then, they suggested the call divert so we didn't need to wait the number porting. But in general, the process of switching was fine. Once you find out about a cloud phone system, you do not want to switch back to those old landline and pbx. Everything nowadays is connected, whether you use a CRM for sales or a helpdesk for support and having this type of system is crucial for automating tasks and improve performance. I will continue recommend NUACOM to all my clients. Pros I am a business consultant and have implemented NUACOM system with one of my clients. Our main goal was to improve our sales process, which was strongly related to how we connected to our prospects. Although my background is Marketing, who works in sales knows well that a phone call converts more than emails. So we needed a proper phone system. We chose NUACOM because we could connect it to our Hubspot CRM and track calls and emails in one place. I would also add the call recording feature to the list of reasons we decided to go with them. In terms of pricing, they were very competitive, especially because they offer unlimited calls to mobiles. So for us, it helped a lot to put the sales team to ring every single lead. As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful. We set everything up in less than an hour. Every time we needed assistance to reconfigure our call flow, their customer service team was available for us. Cons It's hard to tell. I'm really pleased with the software. We had a situation that it is actually outside NUACOM's responsibility. As any cloud system, it runs over the broadband and once we had an issue with our internet provider. So we ended up with no internet connection until they restored it 2 days later. After some emails and calls exchanged with the internet provided at that time, we tried to run the business as we could and thanks God our sales team could continue prospecting over the mobile app for inbound and outbound. There was some times the reps were on 3G connection on the mobile so the app were not receiving calls, but actually the GSM of the sales manager (we had set up his number as a backup). But it depends on the mobile coverage, not actually the NUACOM app. We reported this internet issue to NUACOM and Igor recommended using temporarily a 4G modem to at least handle incoming calls in the reception, which we had had an IP phone. But the mobile app was working fine for the sales team, so why not using it for the customer service team as well. After our internet connection was restore again, we contacted them and asked to assist us to bring back the call flow we had before (which was something we could have done by ourselves on the portal). So apart from the internet dependancy, I think the system is great. Also, they often release new features. So if there is a lack of feature at that time we implemented the system, months ago, they may have released them now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Simple, straightforward, just brilliant!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 23, 2019 Pros The interactive voice features and call playback are really very useful for any small business. Cons I don't have any complaints so far, i've had little reason to call tech support! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dario C. CEO, Public Speaker, Customer Service Relationship Expert and Sales Trainer Used the software for: Less than 1 year ### "PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 October 23, 2019 Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls. The installation of the extensions and software are confusing. The Tech Support is helpful but at times takes way to long to solve a simple issue. The Tech Support should of prevented the issues from happening, by helping us setup each sales team member, from the beginning which they didn't. Even after 3 weeks of using it, we had still issues with making calls, calls dialing out but then just dropping out, or smart call function even after installing the extension and software, it would just not dial at all, the quality of the sound at times was very bad and those ore just some of the issues we had. My experience, I got 1 word for it "Nightmare". Pros I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email. We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that I will hear from him again. I called in, no answer, tonight when I checked with another Sales Team Member, I got the text that he still could not yet make calls using nuacom, which is frustrating him. Not only did I lose out on sales during the 3 weeks because of technical issues that didn't get fixed in time, but I also have now Sales Team Members that can't make productive calls to sell tickets to my event and that are frustrated. Very unhappy about all of this, and to be honest I really feel that I shouldn't have to pay for a voip service that my team could not use productively for 3 weeks, due to technical issues that needed to be fixed and prevented from occurring, from the nuacom side, which hasn't been done. I told the Consultant from the very beginning my situation, and also told the tech team that my Sales Team is in different locations, so since I got the highest package for each user, they should of made sure that all of it, is functioning with every Sales Person using nuacom with hubspot crm, which has not been done. I would not recommend this voip service to anyo Cons That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: Less than 1 year ### "Excellence Business Level Service Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 Excellent team of professionals. Sales was excellent in getting me setup, I spoke with \[SENSITIVE CONTENT HIDDEN\] at 5pm and the following morning before 10am I was active and up and running, Support was excellent with a complimentary onboarding call to talk me through the phone system and help me configure my IVR, the porting team was excellent with zero issues they brought my numbers over from 3 systems. They answer phones very quickly and you are always dealing with people who know what they are doing (tech staff). Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D Nick, Owner Ireland Website Design \[SENSITIVE CONTENT HIDDEN\] Pros Everything, it is a far superior product and service to competitors on the market. Cons None this service and product is excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG David G. Managing Director Used the software for: 3-5 years ### "The most flexible system I've ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2019 We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and installed this system for many of our customers. One of them has the most complicated menus and queue system I've ever come across, but all the same with a good design it works exactly as they expect and it's very easy to change whenever needed. I work closely with the team at Nuacom and find them to be almost an extension of our own business. They respond when we need them and go out of their way to ensure that our customers get the experience they deserve. Pros It can literally do everything I've ever needed it to do. It works flawlessly. The call quality is excellent. The team at Nuacom are superb to work with. Cons I really don't have any cons to list, everything has been really good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ion T. Audit Senior Used the software for: 3-5 years ### "Amazing product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2019 NUACOM allowed me the freedom of doing business when travelling. I business phone number always with me without any costly roaming charges! Pros I really liked how helpful the staff and the speed they dealt with issue I had with the soft-phone. Cons No dislikes really for the last couple of year of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Production & Operations Manager Used the software for: 3-5 years ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2019 Our experience is very positive and if there is an issue it is resolved quite quickly. Pros The service is great and while a lot of the system is manageable online, the team is very helpful and very quick to respond to any query you have. Their live chat service is very handy. Cons We have no complaints. Our experience with the service and software are very positive. The only thing I would like is to keep recorded calls for longer as at the moment it is based on file size, I would refer A time frame rather than the size of the files as you cannot predict how much you need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "A Product That Just Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2019 Extremely good. The level of customer service really has been second to none and the guys delivering it are very knowledgeable and competent in their job. Pros The back end is extremely user friendly with almost full control over every aspect of the system without the need to contact support. Cons Unfortunately we went able to fully remove our phone provider as our business number was tied to our broadband line. This isn't the companies fault though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eoghan S. Business Development Manager Used the software for: Less than 1 year ### "Fantastic Solution that Fits our Needs Perfectly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2018 Pros Ease of use for all users. Great Customer Support. Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops. Cons There isn't much I'd change, perhaps automatic reports emailed to specific users about call logs but I can't pick something that is flawed about the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owener Used the software for: 3-5 years ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2020 great experience and would never go back to normal telephone service. Now able to monitor calls and answer phone messages from home. Great product Pros easy to set up and gives us much more information about our customers than traditional telephone. We now never miss a call Cons more expensive than regular telephone but worth extra for features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161267/NUACOM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.