--- title: "NUACOM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NUACOM Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/161267/NUACOM/" page_type: "product" language: "en" --- # NUACOM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NUACOM ## What is NUACOM? The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive? ## What is NUACOM used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price €9.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NUACOM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nuacom.ie/&name=NUACOM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NUACOM 4.8 (30) VS. [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price €9.99 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (30) Ease Of Use 4.5 (269) Value For Money 4.6 (30) Value For Money 4.2 (237) Customer Service 4.6 (30) Customer Service 4.3 (247) ## NUACOM alternatives Highest Rated [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about NUACOM Overview ### Which roles and teams benefit most from NUACOM? NUACOM is most used by business leaders, sales teams, operations managers, and IT administrators who need reliable business calling and visibility across customer conversations. Directors and owners use it to oversee communications, sales leaders manage outreach and follow-up, operations teams streamline call handling, and IT staff support setup, routing, and system performance. Answer based on 30 reviews Overview ### What company size and specific industries is NUACOM built for? NUACOM is designed for small and medium-sized businesses that rely on phones for communication, as well as larger corporate organizations that need a reliable and fully scalable business communication solution. It is suited to companies across industries where phone-based communication is an important part of daily operations. Features and Usability ### What are the key features of NUACOM? NUACOM offers VoIP, PBX, softphone, and virtual call center capabilities, plus call routing, automatic call distribution, and auto-dialer tools. It also includes call recording, transcription, IVR, CRM integration, real-time reporting, access controls, and SMS messaging for voice and customer communication management. Integrations ### Which third-party tools and platforms does NUACOM integrate with? NUACOM integrates with over 30 third-party tools across CRM, marketing, and productivity, including ActiveCampaign, Agile CRM, Brevo, Freshsales, HubSpot CRM, Intercom, Mailchimp, Google Ads, Google Contacts, and Google Sheets. It also connects to AdRoll, Autopilot, Autotask PSA, Bullhorn ATS & CRM, Capsule, Drip, EngageBay CRM, Gong.io, Keap, and LinkedIn for Business. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does NUACOM offer? NUACOM provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and questions in real time, documentation offers written reference material for self-paced review, and videos present visual walkthroughs for learning product features and basic steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does NUACOM offer? NUACOM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe the team as helpful and quick to respond, though some report delays on technical issues and occasional frustration when fixes take longer than expected. Answer based on 6 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) NUACOM supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle calls more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases NUACOM 105 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Billing & Invoicing: Create, manage, and send invoices or bills to customers - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Fraud Detection: Identify and prevent suspicious activity - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Unattended Call Management: Manage calls that were missed or not attended - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (30) 4.6 Based on 30 reviews ## Pricing Value for money 4.6 (30) Basic €9.99 Per User,Per Month Value for money 4.6 (30) 4.6 Based on 30 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Brevo](https://www.capterra.com/p/132996/brevo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (30) 4.6 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 30 reviews Filter by rating 5(28) 4(0) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent NB Nick B. Managing Director Information Technology and Services ### "Excellence Business Level Service Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 Excellent team of professionals. Sales was excellent in getting me setup, I spoke with \[SENSITIVE CONTENT HIDDEN\] at 5pm and the following morning before 10am I was active and up and running, Support was excellent with a complimentary onboarding call to talk me through the phone system and help me configure my IVR, the porting team was excellent with zero issues they brought my numbers over from 3 systems. They answer phones very quickly and you are always dealing with people who know what they are doing (tech staff). Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D Nick, Owner Ireland Website Design \[SENSITIVE CONTENT HIDDEN\] Pros Everything, it is a far superior product and service to competitors on the market. Cons None this service and product is excellent. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Actually I switched from RingCentral, Blueface and Virgin Media and consolidated all my numbers on one system and I have extremely happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User VP Cloud Operations Computer Software ### "Could not even start a trial" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 6, 2020 Bad. Pros Seems to have good reviews and it did look good enough on paper Cons I could not start the trial as it would not accept my email Reasons for choosing NUACOM I did like the specs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Liam K. General Manager Computer Hardware ### "Nuacom has enhanced our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2020 Our overall experience has been positive. We find the ability to access support from them (practically instantly) a huge bonus and all staff seem to be technically trained to solve problems! Even the wait time and response for minor issues is excellent. Overall, best choice we've made in a while! Pros We've used Nuacom for approx 3 years and didn't realise at the start what an impact it would have on our business. We were initially sceptical of moving from the big providers but now delighted we did! Costs have reduced, communication is simpler and the level of reporting and information we have on any device about who rang, when etc. has improved how we do business. I can honestly say our business would not be running as efficiently as it has without this system in place. Cons Very few cons to be honest - it has improved dramatically in ease of use over the years compared to what was there originally. (The original was a bit more difficult with less features.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO Cian O. Principal Solicitor Law Practice ### "Reliable product with excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2020 I was introduced to NuaCom by my local coms engineer about 6 years ago and since then the service has been excellent. What few technical problems arose have been dealt with quickly. Pros Excellent quality calls with major cost savings. Cons Occasionally I need to restart my desk phone. Reasons for choosing NUACOM I trusted my existing engineer. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RK Reka K. Managing director Retail ### "Just fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2020 Expensive landline phone charges are now gone, and we can hold people on the phone while they are waiting for their turn instead of calling us back. Pros We are able to take multiple calls at the same time so we are not missing customers. It is also very convenient to have a record of calls at hand, very easy to check back on messages and forward calls to mobiles. As we are floral designers the hands free speakers mean we don't have to put down what we are making to hold the phone. Cons it is a mouthful to learn how to use all the setting options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Mike L. MD Computer & Network Security ### "GreatProduct" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 21, 2020 Nuacom were very easy to deal with, knew what they were doing and actioned our migration very well. Support calls with questions we had were answered well. Pros Very easy to move our system across and no issues or interruptions. Cons Have not come across anything yet that I do not like. Alternatives considered [Blueface Hosted PBX](https://www.capterra.com/p/144644/Blueface-Hosted-PBX/) Reasons for choosing NUACOM Price and features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KR katie R. owener Health, Wellness and Fitness ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2020 great experience and would never go back to normal telephone service. Now able to monitor calls and answer phone messages from home. Great product Pros easy to set up and gives us much more information about our customers than traditional telephone. We now never miss a call Cons more expensive than regular telephone but worth extra for features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB David B. Sales Director Computer Software ### "Highly recommend Nuacom to any company looking at VOIP systems " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2020 Pros \-Easy set up due to strong onboarding/ Customer service -Integrates with many tools we use for our sales and support functions -Strong reporting metrics -Always adding features -Cost-effective Cons No real issues to report, Only we set up in an office in Poland and had to choose a seperate VOIP partner for this office Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EG Emma G. Auctioneer Real Estate ### "Highly recommended. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Very efficient and great to deal with . Can highly recommend. Pros Being able to go back and recall information when it is most needed and store it. Cons No complaints regarding the software so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Colin B. MD Information Technology and Services ### "Nuacom- friendly, relaible VOIP services " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 23, 2019 excellent, responsive, thorough, professional. Robust low bandwidth employment system Pros Level of support and tech awareness of that support. They support team are actual techies Cons not a lot bad about it. There are some obscure features I would like but haven't really had a chance to even request them Reasons for choosing NUACOM Met the owner at a conference Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/161267/NUACOM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.