# NUACOM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NUACOM Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/161267/NUACOM/alternatives --- # NUACOM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NUACOM ## What is NUACOM? The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive? ## What is NUACOM used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price €9.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NUACOM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nuacom.ie/&name=NUACOM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NUACOM 4.8 (30) VS. [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price €9.99 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (30) Ease Of Use 4.5 (268) Value For Money 4.6 (30) Value For Money 4.2 (236) Customer Service 4.6 (30) Customer Service 4.3 (246) ## NUACOM alternatives Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases NUACOM 105 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Create, manage, and send invoices or bills to customers Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Import and export data to and from software applications Monitor and track what your employees are doing Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Identify and prevent suspicious activity A call center that primarily receives calls, typically customer service focused Track and monitor incoming call statistics Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Manage and support multiple locations Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Track and monitor outgoing call statistics Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems System automatically dials the next number on the contact list after the previous call ends Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Use your computer as a phone device to make calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Manage calls that were missed or not attended Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Track calls answered by employees Get Advice We can help you find the software with the features you need. Features 4.6 (30) 4.6 Based on 30 reviews ## Pricing Value for money 4.6 (30) Basic €9.99 Per User,Per Month Value for money 4.6 (30) 4.6 Based on 30 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Brevo](https://www.capterra.com/p/132996/brevo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (30) 4.6 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 30 reviews Filter by rating 5(28) 4(0) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent NB Nick B. Managing Director Information Technology and Services ### "Excellence Business Level Service Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2020 Excellent team of professionals. Sales was excellent in getting me setup, I spoke with \[SENSITIVE CONTENT HIDDEN\] at 5pm and the following morning before 10am I was active and up and running, Support was excellent with a complimentary onboarding call to talk me through the phone system and help me configure my IVR, the porting team was excellent with zero issues they brought my numbers over from 3 systems. They answer phones very quickly and you are always dealing with people who know what they are doing (tech staff). Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D Nick, Owner Ireland Website Design \[SENSITIVE CONTENT HIDDEN\] Pros Everything, it is a far superior product and service to competitors on the market. Cons None this service and product is excellent. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Actually I switched from RingCentral, Blueface and Virgin Media and consolidated all my numbers on one system and I have extremely happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User VP Cloud Operations Computer Software ### "Could not even start a trial" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 6, 2020 Bad. Pros Seems to have good reviews and it did look good enough on paper Cons I could not start the trial as it would not accept my email Reasons for choosing NUACOM I did like the specs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Liam K. General Manager Computer Hardware ### "Nuacom has enhanced our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2020 Our overall experience has been positive. We find the ability to access support from them (practically instantly) a huge bonus and all staff seem to be technically trained to solve problems! Even the wait time and response for minor issues is excellent. Overall, best choice we've made in a while! Pros We've used Nuacom for approx 3 years and didn't realise at the start what an impact it would have on our business. We were initially sceptical of moving from the big providers but now delighted we did! Costs have reduced, communication is simpler and the level of reporting and information we have on any device about who rang, when etc. has improved how we do business. I can honestly say our business would not be running as efficiently as it has without this system in place. Cons Very few cons to be honest - it has improved dramatically in ease of use over the years compared to what was there originally. (The original was a bit more difficult with less features.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO Cian O. Principal Solicitor Law Practice ### "Reliable product with excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2020 I was introduced to NuaCom by my local coms engineer about 6 years ago and since then the service has been excellent. What few technical problems arose have been dealt with quickly. Pros Excellent quality calls with major cost savings. Cons Occasionally I need to restart my desk phone. Reasons for choosing NUACOM I trusted my existing engineer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RK Reka K. Managing director Retail ### "Just fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2020 Expensive landline phone charges are now gone, and we can hold people on the phone while they are waiting for their turn instead of calling us back. Pros We are able to take multiple calls at the same time so we are not missing customers. It is also very convenient to have a record of calls at hand, very easy to check back on messages and forward calls to mobiles. As we are floral designers the hands free speakers mean we don't have to put down what we are making to hold the phone. Cons it is a mouthful to learn how to use all the setting options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mike L. MD Computer & Network Security ### "GreatProduct" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 21, 2020 Nuacom were very easy to deal with, knew what they were doing and actioned our migration very well. Support calls with questions we had were answered well. Pros Very easy to move our system across and no issues or interruptions. Cons Have not come across anything yet that I do not like. Alternatives considered [Blueface Hosted PBX](https://www.capterra.com/p/144644/Blueface-Hosted-PBX/) Reasons for choosing NUACOM Price and features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR katie r. owener Health, Wellness and Fitness ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2020 great experience and would never go back to normal telephone service. Now able to monitor calls and answer phone messages from home. Great product Pros easy to set up and gives us much more information about our customers than traditional telephone. We now never miss a call Cons more expensive than regular telephone but worth extra for features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB David B. Sales Director Computer Software ### "Highly recommend Nuacom to any company looking at VOIP systems " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2020 Pros \-Easy set up due to strong onboarding/ Customer service -Integrates with many tools we use for our sales and support functions -Strong reporting metrics -Always adding features -Cost-effective Cons No real issues to report, Only we set up in an office in Poland and had to choose a seperate VOIP partner for this office Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Emma G. Auctioneer Real Estate ### "Highly recommended. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Very efficient and great to deal with . Can highly recommend. Pros Being able to go back and recall information when it is most needed and store it. Cons No complaints regarding the software so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Colin B. MD Information Technology and Services ### "Nuacom- friendly, relaible VOIP services " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 23, 2019 excellent, responsive, thorough, professional. Robust low bandwidth employment system Pros Level of support and tech awareness of that support. They support team are actual techies Cons not a lot bad about it. There are some obscure features I would like but haven't really had a chance to even request them Reasons for choosing NUACOM Met the owner at a conference Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161267/NUACOM/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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