Lithium Social Media Management

Who Uses This Software?

Lithium's platform was designed for businesses of all sizes looking to connect with customers across social channels, using data-driven insights to get smarter about customer service.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lithium Technologies
  • Founded 2001
  • United States

About Lithium Social Media Management

Lithium Social Media Management is a social media response tool that empowers brands to manage the explosion of social customer service inquiries without sacrificing quality. It enables customers to provide private and trusted customer care regardless of channel, with powerful real-time insights that include Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data. Combined with Social Publishing for marketing teams, Lithium Social Media Management ensures one view of the customer

Lithium Social Media Management Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

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