Lithium Technologies

Lithium Social Media Management

4.5 / 5 8 reviews

Who Uses This Software?

Lithium's platform was designed for businesses of all sizes looking to connect with customers across social channels, using data-driven insights to get smarter about customer service.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lithium Technologies
  • www.lithium.com
  • Founded 2001
  • United States

About Lithium Social Media Management

Lithium Social Media Management is a social media response tool that empowers brands to manage the explosion of social customer service inquiries without sacrificing quality. It enables customers to provide private and trusted customer care regardless of channel, with powerful real-time insights that include Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data. Combined with Social Publishing for marketing teams, Lithium Social Media Management ensures one view of the customer


Lithium Social Media Management Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Lithium Social Media Management Reviews Recently Reviewed!


Great Software To Manage Community

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

Cons: I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration.

The power of the web become the best complete community experience

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.

Cons: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

Capterra-loader

A great help to manage the content of social media

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons: You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Good experience although we continuos learning

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - It is easy to use in the first step
- If you can use the fasttrack point you can see that are very useful

Cons: - When you need to do special things the tool it's a little bit more complicated.
- I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time.
- I would like to have the tool in spanish.

Capterra-loader

One of the best platforms to manage social media

Feb 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons: The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Good experience , it´s a powerfull tool.

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.

Cons: The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.

lithium community best for commercial support

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: this product may introduce some kind of chatbot applications. soo that users easily interact with the product.

Pros: User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts.

Cons: I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.

Capterra-loader

a great help

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: is a great tool that facilitates social interaction on different platforms and with potential users

Cons: it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities

Overall: it allows to reach a greater number of users in an easy and fast way