# OneDrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneDrive the right Cloud Storage solution for you? Explore 12667 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161304/OneDrive/reviews --- OneDrive 4.5 (12667) [View alternatives](https://www.capterra.com/p/161304/OneDrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of OneDrive Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Temiloluwa E StudentHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Being able to autosave Word and Excel documents directly to the cloud ensures I never lose progress, and the "Files On-Demand" feature saves massive amounts of space on my local hard drive.“ April 6, 2026 BK Blerta K Language InstructorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Increasing our cloud storage of big multimedia files is not a good value on a small school budget, and video sharing features are also very bulky, and customer service is virtually non-existent to small educational accounts.“ March 26, 2026 MA Mihaela A Sales ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “It provides a simple and efficient way to store, access, and manage our files The automatic syncing works smoothly, which helps ensure that important documents are always available when needed.“ January 5, 2026 JD Josh D IT Support EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “OneDrive does suffer some functionality issues, such as crashing, issues with syncing to/from shared locations and struggles when handling the sync of larger SharePoint sites.“ November 20, 2025 Hadi B Product CoordinatorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “Device to device syncing works without any hiccups and with SharePoint, Teams and Office apps, you get a very nice flow of work for single and group projects.“ April 23, 2026 David F Business Development ManagerRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “After granting access to a folder for other team members, it is unclear to me if they only have access to those files within the folder, or if they can then back track to other files I don't want to share with them.“ January 8, 2026 Hadi B Product CoordinatorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “In my capacity as a technical product support specialist, it has become a tool that greatly helps in sharing files, handling documentation and facilitating collaborations across various teams.“ April 23, 2026 Hans K Pre-Sales Solution Architect.Information Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I find the search functionality is not great. When searching media files it has a hard time find my media and then I have to scroll to file folder then search.“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 12667 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicole S. CFO Construction Used the software for: 2+ years ### "OneDrive has been a huge time saver! " April 2, 2026 5.0 I utilize OneDrive for both company and personal use. I have found that since starting OneDrive there has been no headache of accessing a file or document when traveling or out of the office. I can easily pull anything up through the mobile application on my phone or iPad. My company is construction-based and OneDrive has really came in handy for the estimators to create folders and store documents while traveling between different job sites. Papers are no longer getting lost in the shuffle. Pros OneDrive is amazing for accessing documents across multiple devices. I also use it to quickly transfer items from my phone or laptop to my desktop just by uploading a document to OneDrive. Once I upload it from my phone, I can immediately access it on my desktop computer! OneDrive has really came in handy for document cloud storage. Cons Sometimes Microsoft gives me issues with signing in, you might have to try and sign in two or three times before the system recognizes your device, but other than that it has been smooth sailing! Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive We utilize both Google Drive and OneDrive and have found both products to be super helpful. Are both needed? No, not at all. But we have a good harmony with both. Review Source SIMNDEY BASSEY O. FREELANCE Research Used the software for: 1-2 years ### "Microsoft OneDrive for business " April 9, 2026 4.0 Onedrive has a smooth integration into the Microsoft 365 ecosystem. But, sometimes it has syncing issues, resulting in duplicated files. Pros What i like most about OneDrive is its smooth integration into the Microsoft 365 eco-friendly system. Cons The syncing issue. I don't like when some of my files fail to synchronize, leading to duplicated files most times. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Because, there's more improved file management and more cost effective storage solution. Review Source cQ connor Q. IT Team Lead Media Production Used the software for: 2+ years ### "Great functionality, lacking some management visibility and features" March 18, 2026 4.0 It provides great functionality for end users and alleviates some requirement from IT professionals to roll out file sharing resources and platforms. It leaves a lot to be desired in relation to it's 'cousin' - i.e on premise active directory file and user management. It overlaps a lot with Sharepoint functionality and having the sharepoint app renamed some time ago to Onedrive for Business causes a lot of confusion for both end users and junior adminsitrators Pros Ease of sharing documents internally, and externally depending on Org settings and policies. Having native integrations and tie-ins to local file explorer allow ease of use Cons From an administrative perspective, it leaves a lot to be desired - especially after working with on premise solutions such as Active Directory, which provides clear and intuitive management of organisational objects and permissions Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive This is entirely dependant on whether your organisation leverages Google or Microsoft as their preferred provider for document and email management Review Source Kevin H. Owner Construction Used the software for: 2+ years ### "Not Impressed" March 17, 2026 2.0 I am not impressed and hate that all my microsoft equipment hourly begs or tries to trick me into buying more backup. If you do get tricked into backing up your files you are immediately prompted that you are out of space and need to buy a subscription. Pros Cloud drive access across multiple devices is key in this industry. Having secure files that can be accessed at a moments notice is priceless. Cons Accessing files with low signal is pointless because it takes too much time if it even happens at all. Issues with uploads and downloads and availability off line made it pointelss. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing OneDrive Already had microsoft platform on the machines so it seemed like the natural choice. It was a bad choice Review Source VR Verified Reviewer Support Automotive Used the software for: 2+ years ### "Plety of space, but you'll lose your freedom." February 15, 2026 3.0 Overall, I like it. There are a few rough edges, things that can be polished, but it's a solid and mature product. If you don't care about Microsoft's directive to "put your files where I say", it's a good product. But if you prefer to have the freedom to choose, then you'll have to look elsewhere. Pros Plenty of space, more than your average cloud-drive provider, at a fraction of the cost, with "goodies" like Office. Integration with Windows. Ransomware protection. Versioning. Cons They started limiting the folders you can sync more and more. When OneDrive was born, you were able to sync any folder you liked. Now, you can only sync your user folders. Also, inclusion/exclusion could be better. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive Windows/Office integration, ease of use, features. Switched from [SugarSync](https://www.capterra.com/p/266293/SugarSync/) Sugarsync can't handle big folders like OneDrive. Also, OneDrive is way cheaper. Review Source Deon G. Member engagement officer Banking Used the software for: 2+ years ### "My experience with Onedrive" April 3, 2026 5.0 One drive has been the best storage software i have used so far. I am able to store pretty much everything from word to PowerPoint and i love how it is secured. It is very easy to use. I used it to store both work and personal files that i do not wish to misplace. I can ipload files i wish to share with other teammates for presentations. It also have a search tab that allows me to retrieved my information very fast and efficiently. Pros I like that i have access to my information anywhere and anytime. I can access from both my computers and cellphone. Cons That i have to pay for storage and i that it is not able to identity identical uploads and merge them. Switched from [iCloud](https://www.capterra.com/p/204717/iCloud/) I felt onedrive was more affordable and easier to acces Review Source VR Verified Reviewer Pre-Sales Solution Architect. Information Technology and Services Used the software for: 2+ years ### "OneDrive - Ease to use and and organize " March 30, 2026 5.0 Overall, I love using one drive. I have been using it since it launched and the improvements keep coming al the time. Pros Easy to use, cost effective and Like AI help in organizing my one dive files and Media files. I love the sync of device and one drive. Cons I find the search functionality is not great. When searching media files it has a hard time find my media and then I have to scroll to file folder then search. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive I chose OneDrive Because integration with Office apps Review Source VR Verified Reviewer CoFounder Computer Software Used the software for: 1-2 years ### "onvenient Cloud Storage That Works Well Across Microsoft Tools" March 23, 2026 4.0 My experience with OneDrive has been positive. It is a practical and reliable cloud storage solution, especially for individuals and businesses already using the Microsoft ecosystem. The convenience of file backup, syncing, and sharing makes it a strong everyday tool. While there can be occasional syncing or usability frustrations, the overall value and accessibility make it a solid option. Pros OneDrive integrates well with Microsoft 365. It makes it easy to store files, access them across devices, and share them with others when needed. Automatic syncing is very helpful, and having files backed up in the cloud adds peace of mind. It is especially useful for people who already work in Word, Excel, Outlook, and other Microsoft tools on a regular basis. Cons Syncing issues can sometimes be frustrating, especially when files do not update properly across devices or when duplicate versions appear. Folder organization and sharing permissions can also feel a little confusing at times, particularly for less technical users. Depending on your internet connection, accessing larger files can occasionally feel slower than working locally. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive For this project we were already integrated with the Microsoft ecosystem. Review Source VR Verified Reviewer Technical Services Manager Information Technology and Services Used the software for: 2+ years ### "One Drive enabling one copy." March 13, 2026 5.0 Have been using it since its inception and am also a heavy user of its big sibling, SharePoint. Have been using these products for what feels like most of this century. Pros OneDrive has great multi-platform, multi-client access. You can access from most devices with or without specialized client applications. It allows you to have one copy of a file and always know you have the latest and greatest. Cons All sharing permissions are item by item or folder by folder, it is hard to track and manage if you get too many. Kind of like the old soup-can phone works great for 2 or maybe 3, but after that, you need more. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive UAL is more favorable as is the licensing agreement. Review Source VR Verified Reviewer Sr. Solutions Engineer Computer Software Used the software for: 2+ years ### "Solid Option at a reasonable cost." February 20, 2026 5.0 Overall good value for the price and what you get. I run across 5+ devices so run into hicups sometimes but it works for the most part. Pros Generous storage for price, good mobile features including auto sync with Samsung Galaxy photos. Also nice that you can run multiple instances (i.e. personal and work). Cons Can sometimes be finicky with auth and sync and when it is it can be a huge pain to resolve. I have had instances where auth keeps erroring out and have to go through reinstalls etc. to get it working. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive Leverage Office 365 so it made sense to keep with the ecosystem. Review Source JH Jamie H. Trust Systems Manager Education Management Used the software for: 2+ years ### "Powerful Data Storage Tool" December 9, 2025 4.0 Really powerful business tool which we incorporated into our day-to-day operation to remove reliance on On-Prem server hardware for data storage, really easy to dictate which files / storage buckets are within scope (e.g. we do not upload / backup Downloads folder) Pros Stored files are really easy to access both using the online portal and via desktop using the OneDrive for Desktop app. It is extremely competitively priced within our Microsoft licensing model. Uploading data in bulk is really easy using the online portal meaning files can be stored quickly and efficiently. Managing stored documents is really easy given the built-in search function with the ability to change search scope from specific folders to the whole tenant (whilst obeying the users access permissions / restrictions) Cons Fairly niche, but if two users are access the same document at once for editing, and both save, you end up with two versions of the same document which then need to be manually merged. Whilst this is preferable to one person losing data, the duplicate file has the machine name suffixed to the end (i.e. Document-MyMachine.docx) which could be a data privacy concern. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Integration with our Microsoft Tenancy, upon migrating our business emails to O365, we decided to take cloud storage with it too. Review Source Breanna G. Administration Construction Used the software for: 2+ years ### "I really can’t see why people choose Microsoft over google" December 7, 2025 3.0 I really dislike the interface of Microsoft in general. it’s not intuitive. One drive works but it’s overall feel and layout doesn’t make natural sense Pros It seems to sync properly. It’s kind of easy to use. There’s a free version. It’s easy to search for files. It’s a good amount of storage. There’s a free version. Cons I dislike the interface. It’s not intuitive. Logins in with authenticator can go in never ending loops. It’s not great for file hosting or uploading or sharing because the permissions are difficult to set. Drag and drop not as easy as Google Drive. The online versions of excel and word always mess up the document. Feels like it’s trying to force me into using the paid one. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing OneDrive I had to because workplace said it was more corporate. Review Source TJ Theresa J. Instructor E-Learning Used the software for: 2+ years ### "Microsoft OneDrive 2025" November 16, 2025 5.0 I use OneDrive everyday it allows me to keep multiple documents and rarely have issues when opening the documents the issues are related to the internet connection more than the product. Excellent product Pros I prefer OneDrive to Google Drive because it’s easier to access the documents the way they are created without any formatting issues. Cons When I try to download certain documents from my email on the computer or phone I occasionally have issues saving properly I run into errors that force me ruse Google Drive Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) The format of the documents is often messed and unaligned with Google Drive making you lose time in fixing it Review Source David F. Business Development Manager Retail Used the software for: 2+ years ### "Great tool, unsure of its full potential" January 8, 2026 4.0 It has been a useful tool for me, and store almost all of my work in One Drive. Although I use it, I don't think a lot of my team members utilize it to its full extent. Pros I love that it brings files and workspace into one area where everyone can collaborate and update documents together. I really like the autosave function. Cons After granting access to a folder for other team members, it is unclear to me if they only have access to those files within the folder, or if they can then back track to other files I don't want to share with them. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) One Drive is more universally used in this world. Review Source AS Aaron S. Owner Design Used the software for: 1-2 years ### "Honest Review of OneDrive" June 12, 2025 5.0 I'm very pleased with OneDrive. I feel that it's a service that is worth the money. No system is perfect, but it delivers what it promises. Pros I really like that I feel confident that my files are private and protected, that make me want to continue using their service in the future. Cons Sometimes while using my Mac the OneDrive desktop features get disconnected and I have to reconnect them manually. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) I wanted my files to be more secure because I value that a lot. Review Source TB Travis B. Solutions Engineer Telecommunications Used the software for: 2+ years ### "We no longer have a need for on premise servers! " June 17, 2025 4.0 Overall, it's great to be able to sign in from any device and have access to your files like you are sitting in your office. Pros I like that OneDrive/SharePoint are included in a Microsoft Business Premium License. We have gotten rid of all physical servers and moved everything to OneDrive. Cons It's not as fast as an on premise server. Having to re-login all of the time can be a bit frustrating. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) To save money and not rely on outdated physical equipment that needs constant upgrading. Review Source VR Verified Reviewer Clerk and trustee Non-Profit Organization Management Used the software for: 2+ years ### "Great storage solution" January 7, 2026 5.0 Very good. I now have three ms 365 sharepoinr folder systems synched to my mobile for charitiws plus my own personal onedrive Pros Reliable, auto backup, synch to pc and mobile, easy to configure with folders etc giving immediate a cess in office and on the go Cons Quite tricky to synch 3 different ms366 accounts to pc for charities i work with - but ms support heloed me do it Alternatives considered [Dropbox Backup](https://www.capterra.com/p/10019994/Dropbox-Backup/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Sync.com](https://www.capterra.com/p/161061/Sync-com/) Reason for choosing OneDrive Better features, better fit with ms 365 / office Review Source SK Sam K. Projects Manager Food & Beverages Used the software for: 2+ years ### "OneDrive- Easy and efficient." March 9, 2026 5.0 OneDrive is a tool we use everyday to store a large amount of documents used across the business. It is an efficient way of doing this and it's easy access and search features enable us to retrieve files quickly. Pros We use this everyday as a virtual tool for different people in the business to access shared files and as well as different teams to upload any files that are relevant to theem so they can all be downloaded from OneDrive as opposed to be saved on each desktop. This also means documents being used are the most current as only the updated are stored here and no-on is using anything that is out of date. It is simple to use and we have different folders for teams and for shared documents. It is easy to search within one folder or just the entire One Drive itself. We have a lot saved onto there and the question of storage had never arisen, neither has the need to contact customer service. Cons The main issues we have with OneDrive are internal. I guess on occasion someone has accidentally saved a change (as when you close the document it sdaves) but that is why we keep back ups. Review Source JS Joel S. Technology Support Technician Education Management Used the software for: 2+ years ### "OneDrive provides convenient built-in backup, with some caveats to be aware of" April 14, 2026 4.0 Overall good product, but more fine-tuning is needed, with easier configuration controls and a more reliable communication of the status of the product (offline vs. online, i.e., backup fully working and complete vs. halted due to loss of authentication). Pros Integration into operating system (Windows) is handy, with OneDrive working relatively seamlessly in the background once setup. Cons It is just unreliable enough to where I don't fully trust it, as occasionally you'll be logged out of OneDrive, with it no longer backing files up, and you won't even realize it. Review Source SD Stefan D. Senior Systems Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable Cloud Storage with Strong Microsoft Integration" April 2, 2026 5.0 My overall experience with OneDrive has been positive, especially within the Microsoft ecosystem. It provides reliable cloud storage with good syncing across devices, making it easy to access files anywhere. The platform integrates seamlessly with Office apps like Word, Excel, and Teams, which improves productivity. While occasional sync delays can happen, it remains a dependable solution for both personal and professional use. Pros OneDrive’s biggest strength is its deep integration with Microsoft 365, making file sharing and collaboration very efficient. The interface is clean and easy to navigate, even for non-technical users. File uploads are fast, and document management features like version history and real-time editing are very useful. The search functionality works well for locating files quickly, and flexible storage plans provide good scalability. Cons OneDrive can sometimes experience sync issues, especially when handling large files or unstable connections. Conflict copies and delays in updating files across devices can be frustrating. The search feature, while decent, occasionally struggles with very large datasets. Customer support is not always responsive, particularly for non-enterprise users. Additionally, the interface can feel limited when managing complex folder structures. Review Source Jhovanny A. Receptionist- New Client Liasion Law Practice Used the software for: 1-2 years ### "The Highest Height of File Applications " December 26, 2025 5.0 My experience has overall been very pleasant. Onedrive is the one shared file application that I have used and I could not imagine using another form of app. Pros I am not the most tech savy when it comes to files. Thus, having a easy, simple, organized and efficient network is very important to me. It excels in network sharing (especially when we consider the amount of space that is available to you). Whether, its scanning, uploading, transferring, editing or examination: all my files are in good hands. Cons My least favorite features is the shared docs interface. I wish there were options to delete from our history or drive dos that were shared with us. I also wish there were ways to clean up the interface. Review Source BD Barrett D. Night Auditor Hospitality Used the software for: 2+ years ### "OneDrive is Great for Business!" November 7, 2025 5.0 My overall experience with OneDrive has been amazing! I truly only have one complaint, which is the system crashing but it happens very rarely. Also, I am never working on a document when it does this, it usually occurs when I first open the software. The software is usually very speedy and I thoroughly enjoy using OneDrive for work. Pros The main aspect I enjoy about OneDrive is the ability to share documents with people; they are also allowed to edit the document which updates on my document also. To save files on OneDrive is very simple and I love that you can save a document on one computer and go to another computer and your document will be there. The system is very easy to navigate and never caused me any issues. I haven't had to call for customer support due to the system being easy to understand. Cons My only complaint about OneDrive is that it will crash when opening the software. It doesn't happen all the time but at least once per week. This complaint is not a deal-breaker for me because it is very easy to open the software back up. I am not sure if it is OneDrive crashing or my computer but it happens on all work computers. Review Source AV Alexandra V. People Business Partner Warehousing Used the software for: 2+ years ### "OneDrive for Cloud-Based Storage" April 5, 2026 5.0 OneDrive has been a great resource to store documents and prevent loss of data. There is a small learning curve to using the cloud-based software, but once you learn to navigate how to save files and access, it is streamlined and carries resources from device to device. I use it everyday and can't imagine working without it. Pros OneDrive is a great resource to save documents for easy access across devices and teams. We utilize the software across our company, and it has helped us share documents and resources easily, and prevent data loss when things go awry. OneDrive operates very similarly to other cloud based software, and it is a fast learning curve. I use both the extension and actual OneDrive portal through Microsoft across multiple devices with no issue. Cons Overall, OneDrive is easy to navigate. However, there is a learning curve to finding it on the device and learning how to save to OneDrive versus just to your device. This is pretty common for cloud-based storage, but it is something in which to be cognizant. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Company switched to Microsoft from Google Review Source Stephanie M. Administration Health, Wellness and Fitness Used the software for: 2+ years ### "LifeSaver!" March 27, 2026 5.0 Pros I use OneDrive every single day, all day long, in my profession. I use it for file management, document uploads, storage, document creation, file sharing, etc. It's extremely easy to use and integrates very easily with many other programs. I wouldn't be as efficient as I am without it. Cons I have not found a single thing I don't like about OneDrive. Everything I need is right at my fingertips. Review Source HK Hari K. CEO Hospitality Used the software for: 2+ years ### "Smooth and Reliable File Management with Microsoft OneDrive at E-Service Park" April 7, 2026 5.0 My overall experience with OneDrive has been very positive. At E-Service Park, we use it to manage and share important documents, and it has made our daily operations much smoother. The platform is easy to use, secure, and accessible from anywhere, which helps in coordinating tasks efficiently. Features like automatic sync and integration with tools like Microsoft Excel make it even more useful. Overall, it has improved our productivity and simplified file management without any major issues. Pros OneDrive is easy to use, secure, and lets me access and share files anytime, improving daily productivity. Cons At times, syncing can be slow or get stuck, especially with large files or poor internet. Also, managing shared folders and permissions can feel a bit confusing initially. 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