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Collect and manage reviews and build a strong online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you.
Provider
Broadly
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Videos, Documentation
Support
Email/Help Desk, Phone Support, Knowledge Base
Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality.
Content Source: Broadly
Based on other buyer's searches, these are the products that could be a good fit for you.
Reviewers find Broadly's customer service features highly beneficial for maintaining strong connections with their clients. They value the ease of reaching out to customers for follow-ups, scheduling appointments, and collecting payments, which enhances overall customer satisfaction. The responsive and helpful customer service team further ensures that any questions or concerns are promptly addressed, making the user experience seamless and efficient.
Users have mixed feelings about Broadly's email messaging capabilities. They appreciate the potential for bulk emails but are frustrated by the limitations in managing contact lists and the inability to add attachments. Additionally, some users were disappointed with the misleading information about email hosting capabilities, which did not meet their expectations as initially assured by the sales team.
Pros
Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place.
They are very good on what they do and have people working for them that care that you are happy. The price for everything that they offer is amazing.
I enjoy the ease of use on the dashboard and the interface between my website and my customers is very professional and seamless. My volume of reviews has increased dramatically from using Broadly.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
Cons
There's a bit of a delay between when a customer leaves a review and when I receive a Broadly notification about it.
I just had a 2 week battle with Broadly over their billing during the COVID crisis. I terminated services by phone in March of 2020 when everything took a plunge and re-started services this month.
I was worried at first that clients leaving a review would be put off by additional requests for reviews on other sites but that hasn't been an issue.
Made the process of setting up the website a hassle and a frustration, and I couldn't completely leave my old host service (which was a large reason to switch to Broadly).
Most Recent Video User Review for Broadly
SEE ALL VIDEO REVIEWS
Good review software
Rick I.
"So glad we gave Broadly a "try" for our business"
Overall: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.
Pros: First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.
Cons: Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.
Vendor Response
"Easy to Use"
Overall: People don't always check their voicemails, so when a customer doesn't answer the phone it is nice to be able to send them a SMS text as well! It has really improved our communication with customers!
Pros: It is wonderful to be able to communicate with customers via text! At times sending a photo is a lot easier and clearer to understand than explaining things over the phone.
Cons: I wish the 'review requests' didn't automatically send when adding a new contact to our system. If we forget to uncheck the box they get a review request before we have even done anything for the customer!
"Product Changed"
Overall: We will be switching to a platform that has access to more review options. More user friendly for the customer.
Pros: Hoenstly, I have most enjoyed our rep, [sensitive content hidden].
Cons: The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.
"Fantastic service, I recommend tremendously!"
Pros: I love that it I am able to interact with customers in real time at any time through out the day.
Cons: No, I think broadly does a very good job.
"Review title "
Overall: I signed up at SEMA and have been happy with it since
Pros: The review generation has been my favorite part. We get a lot more reviews.
Cons: Honestly it’s been really good for us. It might be nice to have a rep call and check in once in awhile to give feedback and also to go over updates or new products.
