# Page 10 | Broadly Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Broadly the right Review Management solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161326/Broadly-Reviews/reviews

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Broadly

4.8 (336)

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Last updated March 13th, 2026

# Page 10 - Reviews of Broadly

## Showing most helpful reviews

Showing 226-250 of 336 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NW

Nicole W.  
Office Assistant  
Consumer Services  
Used the software for: 6-12 months

### "New to Broadly and still learning the program."

November 4, 2022

4.0

Still fairly new in using this product. I am sure with time it will be easier to speak with experience.

Pros

Adding the contact and immediately having a review request be sent out.

Cons

If customers don't utilize another source for their review... it would be nice to have their comments available on Broadly instead of just a thumbs up or down feature.

Review Source

John F.  
General Manager  
Automotive  
Used the software for: Less than 6 months

### "Best Customer Support Ever! "

January 2, 2019

4.0

Staff has been extremely helpful in launching and program management. Relatively low response as to leaving Google, yelp or Facebook reviews.

Pros

Easy to use, great follow thorough and customer support. Great staff

Cons

Does not interface with our P.O.S. system. Relatively low response as to leaving Google, yelp or Facebook reviews.

Review Source

Response from Broadly

January 4, 2019

Thanks for the feedback, John! So happy that you have felt supported when getting the program going.

AS

Adrian S.  
Service Advisor  
Automotive  
Used the software for: 6-12 months

### "Broadly is very useful"

March 23, 2023

5.0

Pros

Easy to see customer reviews and respond and review them.

Cons

I like everything Broadly has to offer.

Review Source

SP

Satyen P.  
Window genie owner  
Glass, Ceramics & Concrete  
Used the software for: Less than 6 months

### "Online presence "

October 31, 2022

5.0

Love it. We doubled the reviews from last year

Pros

Easy to use. Phone app can use it while on the run.

Cons

Not sure yet it’s been a smooth and easy to use

Review Source

Response from Broadly

November 2, 2022

Thank you so much for being a Broadly customer, Satyen! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!

EP

Erika P.  
Customer Service Specialist  
Consumer Services  
Used the software for: Less than 6 months

### "Thank you Broadly!"

July 18, 2019

5.0

Love this company and everything to do with how much easier and streamlined the process is, as well as how pleasant this company has been to deal and do business with. I have been thrilled to see how many more reviews we have received. We started out with 198 before switching almost two months ago and now we are at 276!! Can’t beat that and we have only incredible words to say about this company! Thank you Broadly! You have made our review system sooooo much easier and for that we can’t thank you enough!

Pros

This is the most user friendly software and we have had nothing but success since switching to this company.

Cons

It’s very hard to come across a software that is enjoyed this much. I have nothing negative to say or disliking anything that we have experienced.

Reason for choosing Broadly

Better product and ease of integration with our main service system

Review Source

AI

Andrew I.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Excellent service for my growing business"

December 29, 2019

5.0

Pros

It did exactly what they said it would do. I had a dog daycare business for four years previously and only received a handful of reviews during that time. I have had Broadly for two months at my new dog daycare business and have already generated over 40 reviews. On top of that I really like the feature of clients with negative experiences being guided to address the business directly before leaving a review so that we can deal with it first, although thankfully that has not come up yet. And the customer service has been top notch.

Cons

There's not much to dislike. I was worried at first that clients leaving a review would be put off by additional requests for reviews on other sites but that hasn't been an issue.

Review Source

LM

Laura M.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Love Broadly"

October 31, 2022

5.0

Pros

Easy to use!! Reviews help our company ALOT!!

Cons

Everything is great no complaints. I love everything about Broadly

Review Source

Response from Broadly

November 1, 2022

Thank you so much for being a Broadly customer, Laura! We appreciate your feedback and are happy your business has benefited from our review management tools! Keep up the great work!

FK

Fran K.  
Owner  
  
Used the software for: 6-12 months

### "This software is priceless if you are in a service based business!!! "

April 1, 2018

5.0

Pros

The software does everything by itself and reports back to you. It is amazing. We have gotten so many good reviews. And of course, you get to decide which reviews get posted!!

Cons

there is nothing i can think of to say negatively about this software, and that is rare. We have been very impressed!!!

Review Source

Response from Broadly

April 5, 2018

We appreciate the feedback, Fran! Excited to continue the success you've seen so far.

BN

Blanca N.  
Office manager  
Construction  
Used the software for: Less than 6 months

### "Good review"

March 22, 2023

5.0

Great

Pros

Easy to use easy to request reviews also

Cons

Not compatible with word pressIt would be amazing

Review Source

Joseph M.  
Business Development  
Oil & Energy  
Used the software for: Less than 6 months

### "Broadly's Affect on Hart & Iliff "

October 16, 2018

4.0

Reviews, Reviews, Reviews, prior to Broadly we had 3 in 3 years prior. Now in 90+ days we have 21 5 star reviews.

Pros

Easy to use Chat option Allows us to respond to unsatisfied customers

Cons

Really nothing. We are not even utilizing it to its fullest potential and getting great results anyway.

Review Source

Response from Broadly

October 18, 2018

So happy to hear about your success! Excited for all the reviews to come :)

JP

Janet P.  
Office Manager  
Textiles  
Used the software for: 2+ years

### "User Manger"

October 31, 2022

5.0

We love that we can get our reviews through them.

Pros

That we can communicate with the customers.

Cons

Nothing at the moment, very satisfied.

Reason for choosing Broadly

Liked what it would do for me.

Review Source

Response from Broadly

November 1, 2022

Thank you so much for being a Broadly customer, Janet! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!

SV

Sheila V.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Great service!"

October 30, 2018

5.0

We like the ease for our customers it is simple and easy to use. Broadly has increased our reviews, and that is one less thing we have to worry about.

Pros

I like using Broadly to help grow our customers reviews. They take care of everything, and they give me heads up when a customer is not satisfied with the service they received. Getting us feedback gives our team the opportunity to make things right with our customer.

Cons

I have not experienced any issues currently with the software.

Review Source

Response from Broadly

October 31, 2018

We really appreciate you taking the time to leave us a review. Glad we could help make your lives easier. Thank you!

JK

Jesica K.  
VP  
Retail  
Used the software for: 2+ years

### "Great software to get feedback from customers"

November 7, 2022

5.0

Pros

The amount of reviews (good and bad) that we receive to see how we are doing as a business

Cons

That the software is not integrated and I have to send details/contact info monthly

Review Source

Response from Broadly

November 9, 2022

Thank you so much for being a Broadly customer, Jesica! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding integrations, I'll be sure to relay this info to our team. Keep up the great work!

MF

Michael F.  
Owner  
Furniture  
Used the software for: 2+ years

### "Review"

October 31, 2022

3.0

You get neglected after you have been signed up a while. But that's most companies.

Pros

Having been using. Only paying and about to cancel.

Cons

Lack of support after signing on..........

Review Source

Response from Broadly

November 2, 2022

Thank you so much for being a Broadly customer, Michael! We appreciate your feedback and are happy your business has benefited from our tools! We're sorry to hear about the hiccups you're experiencing and would love to follow up to help resolve them with you! Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work!

RH

Robertq H.  
Project Coordinator  
Construction  
Used the software for: 1-2 years

### "Review"

October 25, 2022

4.0

Pros

Easy to use and gives a good overlook at how our customers perceive us. Really easy to send a review request. Customers really like that.

Cons

Nothing of note. I use this primarily as a review tracker/ a way to send out easy reveiw request to happy customers.

Review Source

Response from Broadly

November 1, 2022

Thank you so much for being a Broadly customer, Robert! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work!

MB

Maddy\` B.  
Manager  
Veterinary  
Used the software for: Less than 6 months

### "Great software, not perfect for Cornerstone"

November 19, 2018

5.0

LOVE it! We went from averaging 1 review a month to 15 reviews a month in the first month of use! So awesome!

Pros

Gives our customers an easy way to review us. It takes all of the leg work out on their part so they are more likely to participate.

Cons

Broadly does not link with Cornerstone (the software we use at our vet practice) perfectly which we know going into it. We do have to upload customer lists manually which is honestly pretty easy BUT I've noticed it doesn't always upload the information completely. I went back on my list of clients and noticed there were phone numbers and email addresses missing even though they were on the list that I created from Cornerstone. Not a big deal, an easy fix, but figured I'd let you guys know :)

Review Source

Response from Broadly

November 26, 2018

Maddy - we appreciate the great feedback! We'll make sure you are the first to know when Cornerstone gets added to our list of connected softwares :)

Meghan W.  
Marketing Manager  
Renewables & Environment  
Used the software for: Less than 6 months

### "Solar Negotiators/Solar Maintenance Pros Client Review"

October 29, 2018

5.0

Very good, reviews have grown substantially

Pros

Automation makes reviews build with ease

Cons

Limitations with our CRM Insightly, have to perform input manually.

Review Source

Response from Broadly

October 30, 2018

Thank you for the review, Meghan! We are constantly adding various integrations with new CRMs so we hope to be able to support yours soon.

AH

Angel H.  
Estimator  
Automotive  
Used the software for: Less than 6 months

### "Great application but needs some work"

March 22, 2023

3.0

It 's an awesome communication tool with customer and some insurance adjusters

Pros

The communication with our customers is awesome.

Cons

It does not seem to refresh accordingly. I will get some messages through a notification window, but the broadly screen doesn't refresh to show I have a message pending.

Review Source

JJ

Jody J.  
General Manager  
Automotive  
Used the software for: Less than 6 months

### "SEEING RESULTS IN A VERY SHORT AMOUNT OF TIME!"

November 28, 2018

5.0

We were having a huge problem keeping up with competitors in this high tech world. We are pretty old school, still shaking hands and getting most of our clients through word of mouth and business networking. We had a pretty small online presence for being in business for 25 years. Broadly is helping us catch up with the tech side of being discovered by new potential customers. We started seeing results immediately and we are moving on up in the world of Googlers ! The staff of Broadly have been amazing, explaining everything, and getting it all running quickly and smoothly. Highly recommend!

Pros

The best part about this software is that we started seeing results within just a few days. It makes getting your business reviewed hassle free and is very easy for our customers to respond.

Cons

Haven't run into any cons yet. So far so good.

Review Source

Response from Broadly

December 3, 2018

Wow, excellent feedback Jody! So glad that we could help match your online presence to your great offline reputation. Thanks for your partnership!

JY

Jason Y.  
Owner/Operator  
Construction  
Used the software for: Less than 6 months

### "Couldn’t be better"

September 10, 2019

5.0

Pros

Once I set it up: All I have to do is send out my Invoices and BROADLY does the bulk of work on following up with my Customers for reviews. I simply watch them come in one by one and respond to each one with a sincere “Thank you” comment for using our Services. I have had more reviews in one month than I have in all 14 years since starting my business. This platform allows me to be media-present without a bunch of extra work. I really like it and wish I would have found it sooner!

Cons

There are none at this time. Wish I found it sooner.

Review Source

BS

Brent S.  
Owner (partner)  
  
Used the software for: 6-12 months

### "Broadly is helping grow my business!"

June 9, 2017

5.0

Pros

Quick and easy! Simple to use and my employees use it with every customer! My customers don't mind receiving an email from Broadly at all! This software has moved me up from 4th place on Google to number 1!!!!

Cons

Wish I could merge Broadly with my scheduling software.

Review Source

CR

Chris R.  
Design/Sales  
Retail  
Used the software for: 1-2 years

### "Broadley Leads"

October 31, 2022

4.0

Pros

Easy to use when replying to clients, using the online site

Cons

Screen clients better, before text or Emails are sent

Review Source

Response from Broadly

November 2, 2022

Thank you so much for being a Broadly customer, Chris! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding customer screening, I'll be sure to relay this info to our team. Keep up the great work!

JP

Jilly P.  
CEO  
Writing and Editing  
Used the software for: Less than 6 months

### "Broadly Saved Me"

October 19, 2018

5.0

They solved my #1 problem - reputation problems. They showed me how to get more great reviews and how to make the Google Business Page the best. They would call me frequently to see if anything was improving in my business. Customer service was great.

Pros

I had a problem with three bad reviews and Broadly knew just what to do. They did their magic and within a few weeks, the disparaging reviews had slipped from page one in Google to way down south somewhere. I had contaced several companies claiming to be able to do miracles with Internet reputation. I am thankful I found Broadly. They are the best.

Cons

There was nothing I liked least. Customer services was awesome.

Review Source

Response from Broadly

October 23, 2018

Wow, thanks for the incredibly kind words. We couldn't be more thankful to be given the opportunity to solve your problems. We're also so thankful to have amazing customers like you! Here's to your success :)

WM

Walt M.  
President  
Construction  
Used the software for: 2+ years

### "Reviews"

November 7, 2022

5.0

It’s been very helpful to obtain reviews from customers.

Pros

Very user friendly from desk top or the app.

Cons

Nothing. It’s easy to navigate. Good feed back form the customers.

Reason for choosing Broadly

Yes.

Review Source

CS

Charmae S.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "So happy with Broadly"

February 14, 2019

5.0

We had a hard time getting people to leave reviews on any of our sites. Broadly solved that problem for us by sending out a simple message after our customer had checked out, asking them if they would recommend us and then if they gave a thumbs up asking them to leave a review. If any of our customers have a bad experience or give a thumbs down we are able to contact them and resolve the problem before they leave a bad review on one of our pages. Just that service has saved us so many problems with our customers and helped us keep our 5 star reviews!

Pros

The software is so easy to use. I am not very computer literate and they set it all up and had it working and gathering reviews very quickly.

Cons

I don't know that there was any glitches or problems.

Review Source

Response from Broadly

February 27, 2019

Thanks for the great review, Charmae! Happy to hear the setup was easy for your team and that you're getting so many positive reviews. We look forward to our continued partnership! - Broadly

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