# Page 11 | Broadly Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Broadly the right Review Management solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161326/Broadly-Reviews/reviews

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Broadly

4.8 (336)

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Last updated March 13th, 2026

# Page 11 - Reviews of Broadly

## Showing most helpful reviews

Showing 251-275 of 336 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

David B.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Amazing Software"

November 7, 2022

5.0

Overall I can't really complain about the Broadly software, I enjoy working with this software

Pros

It is very user friendly, in addition to that, I can upload the software to my phone.

Cons

At times it takes a while to upload and respond to my clients

Review Source

Response from Broadly

November 9, 2022

Thank you so much for being a Broadly customer, David! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding upload/response times, I'll be sure to relay this info to our team. Keep up the great work!

VR

Verified Reviewer  
Director of Workspace Strategy  
Real Estate  
Used the software for: Less than 6 months

### "Reviews and Customer Experience"

May 6, 2019

5.0

We are extremely happy with Broadly. Before we started using broadly, we had no system on how to get reviews or to communicate with our clients about reviewing. Now that we have Broadly, we are slowly getting our reviews that we were looking for, we have better communication and follow up with our clients and it has actually provided us some leads because of the chat feature that is on our website.

Pros

Easy to use, The instant follow up with our customers, the chat (providing that extra way to communicate with our clients or potential clients), The increase of reviews we have received

Cons

At this moment we are unaware of any cons.

Review Source

KO

Kyle O.  
Pool and Spa Specialist  
Retail  
Used the software for: Less than 6 months

### "Broadly is easy to use"

March 22, 2023

5.0

Pros

What I like most about Broadly is its functionality and easiness to use.

Cons

I have had zero issues using Broadly my experience with the helpline was also fantastic.

Review Source

DT

Dan T.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Absolutely Above & Beyond Service"

September 5, 2017

5.0

My internet leads are blowing up because of all of these amazing reviews that I am receiving. 100% due to Broadly's effort.

Pros

They have taken and done absolutely everything that I just simply did not have the time to do. They made it effortless. They made it seamless. I have so many more reviews now than I had before, my business is exploding with internet please now

Review Source

KB

Kevin B.  
Marketing & Sales Director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Broadly has been extremely helpful in generating positive organic reviews for our business"

April 23, 2018

5.0

Organic reviews!

Pros

The software is very easy to use. All we do is upload a customer list and it manages the rest of the process.

Cons

Broadly isn't cheap, and the nature of the various online reviewing platforms mean that users skew towards Google & Facebook reviews as opposed to Yelp, which remains difficult for us to generate any reviews on from our customer base.

Review Source

Response from Broadly

April 25, 2018

Great, Kevin! Appreciate the great feedback. As for Yelp - this is a problem for all review partners since Yelp is extremely strict when it comes to facilitating reviews.

TG

Theo G.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Great Add-On"

February 11, 2020

5.0

Pros

Broadly has improved patient engagement and our ratings across all platforms. Highly recommend.

Cons

Cost is more than we would like to spend.

Review Source

CR

Christi R.  
Owner  
Construction  
Used the software for: Less than 6 months

### "I have had an overwhelmingly positive experience with Broadly! "

July 16, 2018

5.0

More positive reviews!

Pros

Ease of use/it works! Also, unrelated to the software but I need to note that the customer service is fantastic. That to me is equal to the software itself.

Cons

Nothing that I can honestly think of. I haven't had any issues. It it user friendly and I know there's an app, which I haven't used yet but is great, since the last review service I used did not have one.

Review Source

Response from Broadly

July 18, 2018

Wow, we're so happy to hear this! Pleased you're happy with your customer service rep and the software alike.

GM

Greg M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Quick, easy and it works!!"

April 19, 2018

5.0

Pros

Quick and easy to use, takes 1 minute on my cellular app. The software is customizable to your business needs. The software gives you the option to have your client fill out the review on the spot. You can go to your dashboard with the click of a button and see who responded to the survey and read all of the fabulous reviews.

Cons

No complaints! I do not know much about computers or how to develop software. The Broadly application is intuative and simple to use. I can not think of anything else I would want it to do. Maybe give me next week's winning lottery numbers!!

Review Source

Response from Broadly

April 24, 2018

Thanks Greg! Glad this has been an easy solution for you. We greatly appreciate your positive feedback :)

DT

Deborah T.  
Business Owner  
Hospitality  
Used the software for: Less than 6 months

### "Best Decision"

February 1, 2019

5.0

We have gotten an overwhelming positive response from our clients with any positive reviews daily. It has been a wonderful tool for our business.

Pros

Broadly has allowed us to be in constant contact with our clients. The web chat feature has brought us new leads and we can respond to clients in a timely manner

Cons

I have not had a bad experience with Broadly.

Review Source

Response from Broadly

February 12, 2019

Thanks for the great review, Deborah! Happy to hear the software has helped with customer retention, lead generation AND review generation! Glad we are a part of your team :)

RC

Rachael C.  
Owner  
Legal Services  
Used the software for: 6-12 months

### "Broadly staff is amazing and patient with me. Broadly has helped to grow my business!"

November 14, 2017

5.0

Major exposure online. Great web updates.

Pros

Super easy to use and communicate with the company/staff. I am not super tech savvy and still have had no issues.

Cons

I least like that I did not know about it sooner. My business has been running for two years and I wish I had the software from the start.

Review Source

TD

Ted D.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Very professional and helpful business. Always courteous and willing to do whatever it takes to help"

June 9, 2017

5.0

It helped my business to receive many reviews from our customers that we otherwise would not get because of its ease of use. So far the software has worked exactly as described. I really do not have any complaints about this software.

Pros

It makes it very easy for clients to review your business and to receive valuable feedback from them.

Review Source

AR

Amber R.  
Manager  
Construction  
Used the software for: Less than 6 months

### "Very easy to use"

June 20, 2019

5.0

Asking for customer feedback is a great way to have the customer let you know if there is a problem ahead of a bad review and/ or get satisfied customers to leave you a good review.

Pros

Being able to enter a customer's contact information, and forget about having to send out thank you emails, which Broadly will do for you (you have options!) if the customer doesn't respond to the initial email. Also you can just enter each individual customer or download more contacts. Your logo is also attached to the email which looks very professional.

Cons

I would like different options for what the emails say, maybe a little more customizable.

Reason for choosing Broadly

Amount of reviews are unlimited and also the review itself is more general, not quite in-depth and maybe a little less time consuming for the customer to follow through.

Review Source

SL

Sarah L.  
Ownee  
  
Used the software for: 1-2 years

### "Very easy to use and very effective. "

July 13, 2018

5.0

Pros

The software is very easy to use. We used another platform and Broadly is superior. Customer support is helpful.

Cons

My main concern is not really about Broadly. I just worry that my clients get tired with too many emails. I hope that they don't get frustrated.

Review Source

Response from Broadly

July 18, 2018

Thanks for the review, Sarah! As for your concern about your clients receiving too many emails, the goal of Broadly is to help both your reviews, and your client retention. We've tested the frequency of emails sent so that it benefits you and is not over-messaging your client.

Lisa W.  
Owner  
  
Used the software for: Less than 6 months

### "Easy to use and great customer service!"

July 14, 2018

5.0

Pros

Easy to use!!!! To top that off, they have great customer support. Broadly is a company who cares about your business success.

Cons

I did have sticker shock at the price because I had no idea of what this system should cost. I know now, I made the right decision by using them.

Review Source

Response from Broadly

July 17, 2018

Awesome, Lisa! So happy to hear the service justified the cost. We truly believe our product stands out above the rest, and we're so glad you agree.

AC

ALEX C.  
SHOP FOREMAN  
Automotive  
Used the software for: Less than 6 months

### "FANTASTIC APPLICATION!"

February 12, 2019

5.0

FANTASTIC AMAZING WONDERFUL SUPER ECT..

Pros

POSSIBLY OUR FAVORITE PART OF THE SOFTWARE IS HOW SIMPLE IT IS TO USE AND STAY ON TOP OF. WE HAVE IT PLUGGED INTO OUR WEBSITE, OUR SHOP COMPUTERS AND EVEN ON ALL OF OUR CELLPHONES - AS A RESULT WE HAVE AT LEAST DOUBLED THE NUMBER OF NEW REVIEWS COMING INTO GOOGLE, FACEBOOK,YELP, ECT.. AND MORE IMPORTANTLY HAVE NEVER HAD BETTER COMMUNICATION WITH OUR CUSTOMERS! 10/10

Cons

THAT I DIDNT BUY IT SOONER FOR OUR SHOP.

Review Source

Response from Broadly

February 15, 2019

Wow! Thanks for the awesome review, Alex! We're so glad Broadly has been easy for your team to use and to hear that you've doubled your reviews!! Thank you for your partnership, we look forward to your continued success :) -Broadly

VR

Verified Reviewer  
Financial Analyst and Business Consultant  
Law Practice  
Used the software for: 6-12 months

### "Good product...still under development"

December 4, 2018

4.0

With some manual management, it is a good product to generate reviews for a law firm.

Pros

It is a good tool to "redirect" negative reviews.

Cons

Isn't relevant across the board. Will need more features to be usable for multiple industries.

Review Source

Response from Broadly

December 7, 2018

Thanks for the feedback. We integrate with 100's of various softwares so feel free to email us at support@broadly.com so we can add yours to the list. Our goal is to eliminate any manual effort for your team!

MW

Melissa W.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Very best business decision! We went from 8 reviews on Google to over 100 reviews in 8 months! "

June 9, 2017

5.0

We have grown our reviews from 8 to over 100 in less than a year. We are thrilled with the success we are having with Broadly.

Pros

The Broadly staff walk you through the set-up in a very short on-line meeting. Once set-up, it takes seconds to maintain daily. The easiest process ever!!

Review Source

NM

Nick M.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "Enjoying the results"

October 16, 2018

5.0

We were mainly looking for a platform for clients to give us feedback about their experience. Since starting with Broadly we've seen a huge increase in customer comments about our service.

Pros

Broadly makes it easy for our clients to give us feedback about their experience.

Cons

The chat feature on our website is not very effective.

Review Source

Response from Broadly

October 23, 2018

Thanks for the feedback, Nick! Glad to hear your customer comments are increasing. I'll have someone reach out to you about the web chat feature shortly :)

JJ

Jon J.  
Partner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Well worth the money"

April 28, 2019

5.0

We met their representative at a trade show and reviewed what they had to offer. We went ahead a signed up and within a week after returning home, they had us up and running perfectly. They have fulfilled everything they promised.

Pros

We love the seamless integration with our accounting system. Installing this system was painless and started working properly from the start.

Cons

Our least favorite thing was not knowing about this product a few years earlier!

Review Source

JC

Josh C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Enabling old school customer relations with new technology"

December 18, 2018

5.0

Pros

Enjoyed how thorough the intake process was for new clients, and the support staff is very helpful and friendly. Allows more efficient use of resources to follow up with clients for CRM. Increases publicly visible feedback through rating sites.

Cons

Took some time to get used to it, and need to give customers some kind of notice to make sure they don't feel overwhelmed or annoyed with the follow-up. That's pretty much a given though. I am excited to see what improvements or changes are made to the web chat part of the service.

Review Source

Response from Broadly

December 18, 2018

Josh, thanks for the great feedback! We're so happy to hear you valued the support that you receive from our customer success team. We take pride in our on-boarding process and couldn't be happier to hear that feedback. Please continue to call or email Broadly anytime with questions!

VR

Verified Reviewer  
Business Owner  
Consumer Services  
Used the software for: Less than 6 months

### "User Friendly and added benefit to our business"

January 29, 2019

5.0

The positive feedback that we receive through the Broadly reviews has really helped our company tap into a completely different industry, boosting our sales and word of mouth recommendations.

Pros

Our administrative staff really enjoys the easy navigation and user friendly options.

Cons

There wasn't really a lot of bad that we have found while using the Broadly software.

Review Source

Response from Broadly

January 31, 2019

Appreciate you taking the time to review Broadly!

CS

Christina S.  
Marketing Manager  
  
Used the software for: Less than 6 months

### "App friendly, easy to use and great customer service."

April 6, 2018

5.0

Pros

I love the app, especially now that they added messenger. Keeping in touch with my customers is now much easier. The customer service is also amazing. Fast, reliable and helps your business grow.

Cons

There is absolutely nothing I do not like about Broadly. I wouldn't change a thing. Keep up the great work!

Review Source

Response from Broadly

April 20, 2018

Thank you so much, Christina! We value your partnership and look forward to continuing to help your business grow :)

WT

Wesley T.  
Owner  
Individual & Family Services  
Used the software for: 6-12 months

### "Worth the money! Since I've gotten so many reviews now I can cherry pick the clients I want. Love it"

September 13, 2017

5.0

I can use it out in the field whenever I need to. The company made me a first-class website and his help me get several reviews! People can find me much easier and I can now cherry-pick the clients I want. In less than a year broadly has helped me get over 50 reviews definitely worth the money.

Pros

The app is easy to use. I love how they link up with Yelp Google and Facebook and all reviews always populate on my website. They also made me a first class website and customer service is exceptional!

Cons

If a customer asks me to resend the link, I can't resend a link to the same email. I have to ask them to search for it in their inbox by my company name.

Review Source

DM

Daniel M.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "The Hair Gym Academy and Salon"

March 5, 2019

5.0

Broadly makes it easy for customers to give reviews. The software also solved the challenge with negative reviews by giving me the opportunity to follow up with the customer immediately.

Pros

That is paid for itself and actually delivered on its promise.

Cons

I had to add customers in manually, but I understand thee is no other way.

Review Source

Response from Broadly

March 11, 2019

Thank you so much for all your support, Daniel! We appreciate the positive feedback and are so happy about the success you saw with Broadly.

DS

Debra S.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Great Service"

April 24, 2019

5.0

In business it’s always the difficult customers that usually will leave a scathing review whether it is deserved or not. People that are happy with your service forget to leave a review. Broadly takes care of this reminding people to help us by leaving a review. I love the service Broadly offers!

Pros

I love the ease of this service. All we do is sit back and Broadly does the work.

Cons

I have no cons at all! We are very happy with all aspects of Broadly!

Review Source

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