# Page 12 | Broadly Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Broadly the right Review Management solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161326/Broadly-Reviews/reviews

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Broadly

4.8 (336)

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Last updated March 13th, 2026

# Page 12 - Reviews of Broadly

## Showing most helpful reviews

Showing 276-300 of 336 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RD

Randi D.  
President/Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Product, Great Customer Service"

August 21, 2019

5.0

Fantastic: The rep and the entire team couldn't be more helpful and easy to work with !

Pros

Broadly was so easy to implement and off we went getting 5 star reviews.

Cons

Wasn't thrilled that users have the option ( readily available) to yelp or google review if they are not happy with our services. But I guess it's only fair when you are requesting feedback.

Review Source

TJ

Tina J.  
office mgr  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Broadly has been a great asset to our practice! "

July 10, 2018

5.0

Pros

We like that the response link is automatically sent to our patients from our software program. This saves us having to send the links ourselves after patients leave the office. We also like the reports each time a review is given. We share these at our morning huddles and discuss the content and how it relates to our patient care quality.

Cons

I honestly cannot think of anything we don't like! it's been a very smoothe, easy process that helps us to improve things when we can.

Review Source

Response from Broadly

July 12, 2018

Thank you, Tina! So happy your experience with Broadly has been a great one so far. Excited to watch your review count grow!

CM

Christina M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Broadly the best of the best"

January 29, 2019

5.0

I wished I had known about Broadly years ago. I have received the same amount of reviews in 6 weeks with Broadly that it took a different company 12 months to achieve. It was easy and quick to add contacts and the personal communication with customers is valuable and makes a big difference between your company verses another.

Pros

The software is easy to use, well organized and put together. One company for all your needs, getting reviews, responding to customers privately or publicly.

Cons

I haven't experienced anything negative about the software.

Review Source

Response from Broadly

February 1, 2019

Wow, we're so happy to hear about your success with the platform! We couldn't be happier to hear this feedback, Christina.

David K.  
Joint Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Extremely Easy - Great Support"

January 30, 2019

5.0

We are a small business with a limited customer base, but "Word of Mouth" is vital to us. The Broadly review system makes it easier to gain Reviews, reinforcing the good reputation we have in the market. Our Client group is largely of advanced age - so not all Clients have the tech access or tech skills required - but those who do, or who have younger family members helping them, it's a great system.

Pros

Very simple to get up and running - nothing difficult about it.

Cons

Nothing bad to report! Because it is technology based, not all Clients have the access or skills, but that is really just a feature of our Client base rather than a flaw in the software.

Review Source

Response from Broadly

February 1, 2019

You said it - reinforcing the good reputation that you have by getting reviews online is what Broadly is here to do! We appreciate the kind feedback, David.

MC

Mike C.  
President  
Automotive  
Used the software for: Less than 6 months

### "It has been a pleasure and they make everything very easy. One of the rep is a great help"

April 20, 2018

5.0

Good reviews posted to Google and Yelp

Pros

Ease of use and the effectiveness of getting Google and Yelp reviews posted so fast. It has helped our ranking on Google Organic very much. Got us on the first page in most cases.

Cons

Not their problem, but mine. I need help getting reviews to our FaceBook page and don't have the skills and have not found the time to get Broadly support to help me through it. I am not a FB user.

Review Source

Response from Broadly

April 24, 2018

Great stuff, Mike! So glad you've enjoyed Broadly so far. I'll have your account manager reach out to you to get you up and running on Facebook - since we can help you get reviews there too :)

mark L.  
Director Of Business Development  
Facilities Services  
Used the software for: Less than 6 months

### "A great marketing tool."

January 29, 2019

5.0

Pros

The customer service and ease of use was a bug factor in our decision. Being able to add customers and get reviews simply allowed us to focus on what we are good at, preventing pests.

Cons

Not applicable. I have used several.platforms and this has been the best.

Review Source

Response from Broadly

January 31, 2019

So happy to hear the software has been working for Pest-Ops!

CP

Coleman P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Couldn't be happier with this service. If you are struggling to get reviews, GET BROADLY!"

March 13, 2018

5.0

The benefits we get from this review are countless but the one I love hearing the most is when we get a new customer call us and we ask "How did you hear about us?" and they respond "A Google search and we saw all your positive reviews!"

Pros

It is extremely easy to use and sends out the review form to your clients automatically. We went from having 2 google reviews to 35 in 60 days with Broadly, not to mention Facebook and Yelp!

Review Source

Response from Broadly

March 19, 2018

Coleman, we're so pleased to hear about your experience so far! 35 reviews in 60 days is something to be incredibly proud of, keep up the excellent work. We look forward to continuing to work with your team.

PE

Priscilla E.  
office manager  
Construction  
Used the software for: Less than 6 months

### "Broadly"

July 16, 2019

5.0

Pros

That it is integrated into our dispatch software. I also like that you can personalize the review picture and wording. Another pro is the review integration for your business website. Broadly makes it easy to keep your reviews up to date. PLus the app that you can download on your phone.

Cons

There is no problem to report at this time.

Review Source

CR

Clifford R.  
Manager  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great product"

October 17, 2018

5.0

I was doing reviews myself and was doing good with it, then it came to a screeching halt. Now I can ask for reviews automatically. So on those busy days I dont have to stop to take time to do it myself.

Pros

I like the ease of the review process. I like that it is automated for me. I like the fact that if I do get negative feedback it is redirected to me.

Cons

I wish there was a way to show customers what will be coming and show them an example

Review Source

Response from Broadly

October 23, 2018

Awesome, Clifford! Love that we were able to automate your process. I'll have your success manager get in touch about providing an example :)

JW

Jennifer W.  
OPP  
Construction  
Used the software for: Less than 6 months

### "Amazing product"

September 12, 2018

5.0

Its been great, from set up information call to use. They didn't over promise anything. They are doing exactly what they said they would do.

Pros

We have gotten 5 new reviews this week. We are on average getting 1 review every 2 days. AMAZING!

Cons

I do not have any thing negative to say about the software.

Review Source

Response from Broadly

October 18, 2018

Appreciate the great feedback, Jennifer!

JM

Jeff M.  
Owner/Attorney  
Legal Services  
Used the software for: 1-2 years

### "Attorney review"

March 22, 2023

5.0

Pros

I find Broadly's ease of use to be excellent.

Cons

I would like to be notified if client doesn't respond to request for review within 48 hrs.

Review Source

CO

Catherine O.  
Bookkeeper  
Utilities  
Used the software for: 6-12 months

### "Customer Care"

April 19, 2019

5.0

Brings better communication with our customers, the staff is extremely helpful in educating and representing their product to utilize it as a tool for our business

Pros

Contact with our customers, feedback and their impression of our staff and work

Cons

Needs more Report Options for a better review of the customer list

Review Source

CRU

CARMEN R. U.  
Purchasing agent/ Management  
Retail  
Used the software for: Less than 6 months

### "Amazing experience "

July 24, 2019

5.0

We wanted more reviews and we are getting them in a more efficient way.

Pros

User friendly Quick results Customer service Personalization to our company needs.

Cons

Wish customer could go to google reviews easer.

Reason for choosing Broadly

Referral from another business.

Review Source

JK

Julia K.  
Boss  
  
Used the software for: Less than 6 months

### "Doing well so far. They deliver results. "

July 16, 2018

5.0

More reviews

Pros

It's driving customers to leave reviews and they've done what they promised. I don't like that I have to expound on my answer more than that because I didn't write enough characters.

Cons

I wish I didn't have to do anything to make it happen. If it would interface with my system so that on check out, it would send the link to the customer automatically, that would be great, but that is probably a little too much tech.

Review Source

Response from Broadly

July 18, 2018

Julia, we're so glad we're delivering on our promises. As for making the process automatic, we do integrate with over 500+ softwares. I'll send your account manager a note and see if we can make this happen for you!

jR

janice R.  
attorney  
  
Used the software for: Less than 6 months

### "Easy to use."

April 20, 2018

5.0

Pros

Your produce definitely get in front of clients and gets you stars and some times reviews. It is a necessity in 2018.

Cons

You are really not sure if this translates into business. People who say that they are going to write reviews dont. I am not sure why.

Review Source

Response from Broadly

April 23, 2018

Thanks, Janice! We look forward to your continued success. A large portion of our users see more reviews translating into more revenue, clients, and growth. Continue to actively use the product and over time you'll see a real return!

LC

Lisa C.  
Owner/General Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "User Friendly Review App"

February 5, 2019

5.0

When someone goes to my website they immediately see the prompt to ask a question or contact the business.

Pros

The ease of use. I really do not have to do a thing. Just reply to any messages that i receive through the notification of my choice. They set it all up and maintain it.

Cons

The only thing i dislike is the price. I would like it to be less expensive

Review Source

Response from Broadly

February 12, 2019

We value your time since we know you're busy, so it's great to hear how easy it's been for you and your team to adopt. Thanks Lisa!

TD

Travis D.  
Service Advisor/Marketing Director  
Automotive  
Used the software for: Less than 6 months

### "So far Broadly has been great. The program and the staff are awesome!"

July 10, 2018

5.0

Saves us a ton of time! Optimizes the potential of review acquisition.

Pros

We like how the review process is automated which definitely helps save us a bunch of time. Also the page where you can access your reviews is well laid out and very simple.

Cons

We feel that the messenger part of the software could be a little more user friendly, a pc version would be very helpful.

Review Source

Response from Broadly

July 16, 2018

Glad to hear that Broadly is helping your team save time with reviews!

RA

Rick A.  
President  
Automotive  
Used the software for: Less than 6 months

### "Amazing Service "

May 27, 2019

5.0

Best service for the money by far.

Pros

The personal attention each and every person makes sure you get to achieve the highest level of reviews in the public eye

Cons

I have had no issues with the service or software

Review Source

GR

George R.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "GREAT INVESTMENT "

October 24, 2018

5.0

Most of my listings across the web are consistent, and I’m getting quite a few more reviews than before I signed up. Grateful to Broadly, and quick to recommend.

Pros

The automation is incredible, and Broadly also hosts my website. I like the overall experience very much.

Cons

I have left two messages with my account manager in the last week and have yet to hear from her.

Review Source

Response from Broadly

October 30, 2018

Thank you George! I will have your account manager reach out to you right away!

TM

Tracy M.  
Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "This has helped our review process so much. Much faster & easier. "

April 19, 2018

5.0

Pros

It's online so I can access from anywhere - Easy to use - Simple interface - Easy for customers to access

Cons

I'd like to have the ability to run a report so I can see who I've sent to, who's sent them back, and when they've been sent.

Review Source

Response from Broadly

April 20, 2018

Amazing, Tracy! Thank you so much for your feedback. Our new App allows you to do all these things you've requested - I'll reach out to your account manager to get you an update!

KB

Kimberly B.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Amazing company "

July 18, 2019

5.0

Phenomenal

Pros

Easy, efficient and effective. Phenomenal customer service! Results driven company

Cons

I like everything!the company went above my expectations

Reason for choosing Broadly

Word of mouth

Review Source

CB

Charlene B.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "More reviews in 4 months than in 2 years!"

November 14, 2017

5.0

Pros

I don't have to do anything ... it's integrated to my QuickBooks, so all the work is done for me. Every two hours, it checks to see if I've invoiced and if I have, it pulls the customer's info so that a text or email is sent. I LOVE it. I now get an average of 4 new reviews a week, which is what I got previously in 6 months. I highly recommend Broadly!!

Review Source

SS

Steven S.  
President  
Construction  
Used the software for: Less than 6 months

### "Broadly makes it simple for any business to get reviews!"

March 14, 2018

5.0

More customer feedback, positive and negative.

Pros

The Broadly team, especially Kevin, jumped into action when I called. They made the integration process to get reviews flowing seamless. We are a small company without many internal resources. Broadly made this happen and the reviews are coming in.

Review Source

Response from Broadly

March 20, 2018

Glad you're having a great experience! We're so happy to be an active part of your team.

MM

Mal M.  
CEO  
Machinery  
Used the software for: Less than 6 months

### "Great Software & Team"

January 18, 2019

5.0

Love the concept and ease of use. Heloing ti generate communication with potential clients, new leads, and reviews. Helping is to also help clients who Are dissatisfied with us.

Pros

Easy to use, effective. Chat feature is tremendous.

Cons

Sometimes feeezes up when logging in. No other issues

Review Source

Response from Broadly

January 22, 2019

We appreciate your review, Mal! Glad Broadly has become a well-rounded solution for NC Carpet Binding :)

CK

Chris K.  
Bail Agent  
Legal Services  
Used the software for: Less than 6 months

### "Great service!"

January 29, 2019

5.0

People really reading the reviews and top rated companies more calls!! Love the service and customer service is great.

Pros

Program is super easy to use and just drives in the reviews.

Cons

Not sure there is anything I don't like about the service.

Review Source

Response from Broadly

February 1, 2019

So glad to hear that you're driving more traffic to your business through the use of reviews! Thank you for your continued partnership.

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