# Page 8 | Broadly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Broadly the right Review Management solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161326/Broadly-Reviews/reviews --- Broadly 4.8 (336) [View alternatives](https://www.capterra.com/p/161326/Broadly-Reviews/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Broadly ## Showing most helpful reviews Showing 176-200 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PN Patrick N. Master Inspector/Co-owner Real Estate Used the software for: 2+ years ### "Great service" November 2, 2022 5.0 No specific concerns, our experience has been satisfactory. Pros Great service. Allows us to get client feedback in a timely manner, without having us to personally put in the legwork. Automatically updated to the review platforms keeps our company Current during potential client review searches on web. Cons I would have to talk with our administrator to determine. Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Patrick! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! VR Verified Reviewer Co Owner Used the software for: Less than 6 months ### "Really fast, measurable results that customers/potential customers will actually be able to see." July 10, 2018 5.0 It is a pressure-free way to ask customers for feedback. The benefit is then being able to apply that feedback to our website so others can see a client's experience, and it gives us a chance to see how our customers feel about the service we provide. Pros Reviews link directly to your website so people can actually see what your customers think of you. Even if the customer does not have a Google or Yelp account, they can still share a review through Broadly that will show on your website. The software is able to determine if customers number is landline or cell, and can send review request to cell or email so you don't have to compress client info - do a ton of extra work - to get the feedback. Manages itself pretty well so I am able to focus on other things while the software reaches out. Cons I have not found any cons yet, but I would say that there is value in having more than one person with access to the account and the ability to upload customers. My only issue is making the time to upload the customers, but that's my problem, not Broadly's. Review Source Response from Broadly July 16, 2018 Happy to hear Broadly's software is working well for your team. Love to hear that it's taking the pressure off of asking for reviews. We look forward to your continued success! MN Maria N. Dog Daycare owner Veterinary Used the software for: 6-12 months ### "Works great for review management" October 31, 2022 5.0 Pros We really like it for reminding clients about reviews. It's super helpful. Cons It seems clunky to disable automatic follow-ups, but it's really not a big deal. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Maria! We appreciate your feedback and are happy your business has benefited from our review management tools! & Thank you for your insight regarding automatic follow-ups, I'll be sure to relay this info to our development team. Keep up the great work! LS Lori S. Accounts Payable Consumer Services Used the software for: 2+ years ### "Happy user" March 27, 2023 5.0 Knowing what users think when they are not communicating with us directly. Pros Communication! Notified every time a review is left. Cons I have had no negative experiences to share. Review Source KS Karla S. Office Manager Consumer Services Used the software for: 2+ years ### "Broadly has been a game changer for our company!" February 28, 2021 5.0 Our business has grown due to the reviews from Broadly as well as we have added to our team solely by potential employees reading the reviews that prove that our company is top notch with high standards and great customer service. Pros I love the filters that Broadly uses to weed out the negative and false reviews. This has helped us tremendously in todays posting platforms. It's super easy to use. Cons The price! It's quite pricey for us, however luckily in our line of business, sometimes one job will pay for the monthly fee's attached to broadly. Review Source KB Kevin B. Owner Facilities Services Used the software for: Less than 6 months ### "It works" May 9, 2019 5.0 Helps get customer reviews. Enables chat on my website. Therefore, I like it! Pros Its a pretty effective app/software that helps solicit customer reviews. I have almost a 33% review rate in my home services business now, before it was maybe 1-5%. I also love the fact that their plugin allows customers to chat with me on my website. Some customers hate calling, and having broadly provide a chat function on my website has allowed me to gain many new customers. Thank you Broadly. Cons I wish it was better integrated with my CRM system, but that is on my corporate team (I own a franchise) - not broadly. They are actively working on it. Other negatives are the price - it is very expensive. Tough to quantify how much a positive review is worth. For now, in my first year in business, its worth it to me and I'll continue to use it. Alternatives considered [NiceJob](https://www.capterra.com/p/142037/NiceJob/) Reason for choosing Broadly Met Broadly at IWCA convention. Other owners of my franchise spoke positively about Broadly. Did not compare nicejob to Broadly. Review Source JT Joe T. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customer Support in Real Time" March 17, 2023 4.0 My experience so far has been extremely positive! It’s helped me access questions and answer them in real time. Time is key in most situations. Pros I like that I am able to message through different messaging services, like SMS and email. Cons Occasionally have an issues with logging into the App on desktop. Review Source EW Evie W. Controller Accounting Used the software for: 2+ years ### "Love this company" November 4, 2022 5.0 Love the product Pros Ease of using management is great to work with. Love the end results Cons There is nothing that I don't like with this product Reason for choosing Broadly The product is perfect to keep bad reviews off the internet Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Evie! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! AK Amanda K. Assistant Manager Retail Used the software for: 6-12 months ### "Satisfied" March 17, 2023 5.0 Pros Broadly has been easy to use as an assistant manager to review online reviews. It is nice to get daily updates. Cons I have had zero problems with Broadly. I have no complaints. Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Chat enligne " October 6, 2023 5.0 Pros Très intéressant dans l'ensemble avec ses multiples fonctionnalités et facile à utiliser avec pour générer plus de vente. J'adore et je le recommande Cons C'est très efficace et très simple mais mon soucis est que c'est dans tout les pays Review Source HB Hardey B. owner Automotive Used the software for: 1-2 years ### "Just under 100 google reviews in 15 years to 300 reviews in two years with Broadly" November 3, 2022 5.0 perfect Pros I like that every review gets a response. Cons no there is nothing I like least about broadly Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Hardey! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! BH Bob H. President Construction Used the software for: 2+ years ### "Very Effective" October 25, 2022 5.0 Working with Broadly has been a very pleasant experience and the support I've received has been fantastic. Pros Easy to use and understand. It's proven to be very effective for our business. Cons Can't think of any. If anything, over the years, Broadly has continued to add features and benefits at no cost. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Bob! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! JF Janice F. COO Legal Services Used the software for: 2+ years ### "Simple To Use" October 25, 2022 5.0 Pros Ease of use for me and I am able to have multiple team members set up on it. Cons I really dont have any cons for Broadly. We use it daily and have been using for over 2 years. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Janice! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! RL Renee L. Owner Construction Used the software for: 6-12 months ### "We Love This Service!" February 13, 2019 5.0 I love that we are now consistently asking customers for feedback and reviews. While it definitely helps to build our online presence, it also shows our customers that we care about each experience that they have with us. The online portal and texting feature is easy to use. The customers service at Broadly is A+ as well! Pros I love that the software automatically determines the sites the customers are signed into, and prioritizes them. Customers are much more likely to leave a review if they don't have to sign in first. Cons As with any software, there are occasionally glitches. A customer received a text at 11:30pm one night, which he wasn't happy about. However, it was quickly fixed when I brought it to Broadly's attention. Review Source Response from Broadly February 27, 2019 We're so glad to hear about your positive experience with Broadly so far. Thank you for taking the time to write us a review, Renee! BM Beryl M. Receptionist Telecommunications Used the software for: 6-12 months ### "Broadly is Amazing" October 31, 2022 5.0 I love it! It is an amazing platform! Pros Broadly streamlines responding and reviewing ratings. It is easy to use and migrates contacts easily! Cons There aren't many downsides to Broadly! The platform is very user friendly! Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Beryl! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! KB Kaitlyn B. Sales Assistant Consumer Services Used the software for: 1-2 years ### "Easy to USe" October 31, 2022 4.0 Pros Being able to communicate with a customer via email or text. Cons There could be an easier way to import contacts, besides just downloading a spreadsheet. Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Kaitlyn! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding contact import options, I'll be sure to relay this info to our team. Keep up the great work! GL Gustavo L. Owner/Manager Consumer Services Used the software for: 2+ years ### "Broady the company you can trust for you review needs and webhosting" October 27, 2022 5.0 Fantastic Pros ability to get reviews Cons Integration with Square online Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Gustavo! We appreciate your feedback and are happy your business has benefited from our review tools! And thank you for your insight regarding Square's integration, I'll be sure to relay this info to our team. Keep up the great work! CM Christine M. CSM Consumer Services Used the software for: 1-2 years ### "Great for "Quick" Reporting." March 29, 2023 4.0 Pros Effortless to send a customer a way to give their honest opinion of a service in real time. Cons The reports are not updated review after review...negative stays on even after another service with a positive review is conducted. Review Source RQ Ryan Q. Review MGr Law Practice Used the software for: Less than 6 months ### "Broadly review" March 17, 2023 3.0 Pros Broadly is very simple to use. It's quick to onboard and easy to bring on new locations. Cons It lacks in some small ways that are very important. After someone leaves a review it continues to ask for a review however, it doesn't explain that it is for another platform. Review Source Response from Broadly March 20, 2023 Hi Ryan, Thank you for the review! Your feedback is very helpful to us; please don't hesitate to relay any other suggestions for improvement to your Customer Success Manager. -The Broadly Team SB Stephanie B. Office Admin Consumer Services Used the software for: Less than 6 months ### "User Friendly" March 17, 2023 5.0 It makes it easy to communicate with customers that are hard to get on the phone. Also they respond to feedback more then sending a email. Pros I like that I'm able to message and communicate with customers and they can communicate with me. Also love that we can request reviews to each customer when needed. Cons Haven't had any real big issues yet i will get back to you on that. Review Source JH Justin H. Purchasing Manager Automotive Used the software for: 2+ years ### "Very User Friendly " October 25, 2022 4.0 Pros Clean live chat function. Informative feedback. Cons Does not list the persons name that is chatting with the customer. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Justin! We appreciate your feedback and are happy your business has benefited from our web chat tool! Keep up the great work! TS Tracy S. Client Advocate Law Practice Used the software for: 6-12 months ### "Best service" October 25, 2022 5.0 Great experience Pros Great software and easy to use very easy and nice Cons Nothing I like it all and easy to use no no complaints Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Tracy! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! PH Paula H. Director of Marketing Automotive Used the software for: 2+ years ### "Great Product" November 3, 2022 5.0 Excellent Pros Ease of use - very user friendly for clients and staff Cons None we are happy with the product - no problems Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Paula! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work! RN Rhonda N. Business owner. Consumer Services Used the software for: 1-2 years ### "Broadly is a great applicaiton for review management. " October 31, 2022 4.0 I think overall it's a great concept and has driven reviews to us. Pros I like that the app can be handled by my techs in order to gain reviews, which honestly is a big part of my ongoing business. Cons The fact that some customers will only give us a number rating and not follow through with a written review. Reason for choosing Broadly Through the PTN network for Neighborly Brands Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Rhonda! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight, I'll be sure to relay this info to our team. Keep up the great work! MK Maria K. Office Manager Construction Used the software for: 6-12 months ### "Happy to have our business apart of Broadly" April 30, 2019 5.0 Overall, Broadly has been wonderful for our business. The ability to ask customers for reviews on the spot and actually getting those reviews are mind blowing-ly amazing. Broadly's App is allowing us to get reviews faster than ever before. We also appreciate that our account manager is in constant communication with us. She insures we are updated on new information and she contacts us just to check-in. Pros Love that we are able to get reviews quickly and more frequently. Both the app and the desktop version are easy to use and the process for asking customers for reviews are fast and painless. The chat feature is extremely helpful for our office staff. Cons Nothing as of yet. If something does arise, I will be sure to inform our account manager. 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