# Page 3 | Broadly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Broadly the right Review Management solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161326/Broadly-Reviews/reviews --- Broadly 4.8 (336) [View alternatives](https://www.capterra.com/p/161326/Broadly-Reviews/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Broadly ## Showing most helpful reviews Showing 51-75 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Christi R. Owner Construction Used the software for: 2+ years ### "Amazing Experience with Broadly" March 22, 2023 5.0 Overall, it's been fantastic. It's a service I gladly pay for and would never stop using. Pros Broadly has honestly been a game changer for our business. We have so many positive reviews that people can easily read because of Broadly. The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our customers is just an added bonus that at first I didn't even realize would be so useful. Cons I really can't think of any. I guess if I had to say, the fact that I can't "pause" it in our winter months when we aren't operating, but really that's not a concern. Review Source JS Jill S. Owner Construction Used the software for: 2+ years ### "J&J'S Final Coat Painting, Inc. " November 7, 2022 5.0 We are having a great experience with Broadly; it's been a great program for potential and current customers. They are able to reach out to our company, and then if they ended up using us, they are able to leave a private review about their experience with us, whether it was a great one or maybe not so great. We are able to know how they felt about our team, and we can improve on whatever we feel is needed. We also put those reviews on a bulletin board so our entire team can read them as well. Pros We have been using Broadly for about 4 - 5 years. It has been a great tool for our potential customers and actual customers. Cons We only had one change in the chat portion. I asked Broadly to put our phone number in the message, so that the potential customer can call our office right away and not have to wait on a call back from our office. That way they have our office number for future reference as well. Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Jill! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding web chat features, I'll be sure to relay this info to our team. Keep up the great work! TS Taylor S. Front Desk Education Management Used the software for: 2+ years ### "User from Aveda" March 17, 2023 5.0 Overall its pretty good. Its nice to have a spot where we can see all the reviews in one place. Pros I personally really enjoy the SMS feature, so that the guests are easily available to respond without needing to go back , on the internet browser. Cons I think the response time could be a little better, Also fixing the bugs that occur when sending the automatic messages, some of them are sent waay later then they should be or not at all in some instances. Review Source AL Amy L. Director of Public Relations Food & Beverages Used the software for: 2+ years ### "Easy, Convenient, and Reliable!" October 27, 2022 4.0 I have seen a noticeable increase in positive reviews posted since we started implementing Broadly. We also appreciate the option for guests to provide unfavorable feedback so we have the opportunity to offer a resolution before they post to the online forums. Pros Being able to manage multiple platforms on one single dashboard is key for us. The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing! Cons I do wish we had more accessibility to edit/design the email automation sent to our clients when a request for review is delivered. Review Source Response from Broadly October 31, 2022 Thank you so much for the review and sharing your feedback with us, Amy! Keep up the great work, we hope to continue assisting your business with providing the best customer experience! MH Michael H. CEO Automotive Used the software for: 2+ years ### "The power of the internet!" March 28, 2023 5.0 We opened a business that is not in a busy area. Broadly has boosted our exposure on line. Our clients come from all surrounding cities. Have had Broadly services since 2018. The current was established in 2022 and going strong. Broadly has been a great help in our growth. Pros Broadly helps my business grow daily. Number 1 priority is to keep customer service at the highest level. Our customers become our friends. We strive to accommodate our friends give them an experience like no other in the automotive repair industry. Broadly brings our business to customers looking for our services. Cons Not much to not like about the services they provide our business. Review Source RB Rachel B. Director of Operation Professional Training & Coaching Used the software for: 2+ years ### "We love Broadly!" October 25, 2022 5.0 We are happy with this product. Pros The request for reviews and review stream are a great help to our business. Cons The price is a little steep and the webchat can be clunky. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Rachel! We appreciate your feedback and are happy your business has benefited from our review tools! If you ever have any issues with web chat please feel free to connect directly with your CSM or email us @ support@broadly.com, we're happy to help. Keep up the great work! LS Lauren S. Marketing Director Construction Used the software for: 2+ years ### "Easiest review process" October 26, 2022 5.0 Pros Broadly makes it incredibly easy to review, respond and manage all customer communications in one app. Direct messaging from their app makes the communication process streamlined and easy. Cons I would love to be able to make the review process more automated in our current CRM, Netsuite. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Lauren! We appreciate your feedback and are happy your business has benefited from our reviews and inbox tools! Thank you for your insight on Netsuite, our development team is constantly working on expanding our integrations so I'll be sure to get this on their radar. Keep up the great work! JM James M. owner Automotive Used the software for: 2+ years ### "Broadly helps us respond quickly and professionally to our customers " October 31, 2022 4.0 positive but sometimes when i have a technical question it can take awhile to get a response Pros it takes some of the day to day things i need to do off my plate Cons i want it to have more relevant keywords for my business Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, James! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding keywords, I'll be sure to relay this info to our team. Keep up the great work! SC Scott C. Admin Assistant Construction Used the software for: 1-2 years ### "Beginning to streamline communication with customers" March 22, 2023 5.0 Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time. Pros Most positive use is the ease of entering in customer information and the non wait time to immediately turnaround and send messages to the same customer. Cons I have not used Broadley enough to determine the overall cons. I did not set the app up initially I am just a user. Review Source AH Amy H. Owner & General Manager Consumer Services Used the software for: 2+ years ### "Broadly helped us get more reviews!" October 25, 2022 5.0 When we first started using Broadly, we had 34 reviews on Google. We are now approaching 1,000! Their support and ease of use are great. We also like that we can pay for a full year in advance to save money. Pros Broadly is easy to use! Our customers get a notification asking if they would recommend us or not and it prompts them to leave a review. Cons There isn't anything I dislike about Broadly. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Amy! We appreciate your feedback and are happy your business has benefited from our reputation management tools! Keep up the great work! KB Karen B. Owner Hospitality Used the software for: 2+ years ### "Was great Now Good" October 25, 2022 4.0 Good Pros Ease and simplicity of look of the website. That they follow my instructions or they use to Cons Their communication has gone down hill,Not gettingFollow up Reason for choosing Broadly Friendly and the report we had gotten from other companies Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Karen! We appreciate your feedback and are happy your business has benefited from our tools! We're sorry to hear about the hiccup you're experiencing and would love to help resolve it with you! Please feel free to connect directly with your CSM or email us @ support@broadly.com. Keep up the great work! Kelly Michael S. Marketing Manager Construction Used the software for: 2+ years ### "Simple Web Chat And Review Platform" November 4, 2022 5.0 We love Broadly, it's a great web chat and review platform for small businesses. Pros Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text. Cons You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up. Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work! RC Robert C. President Construction Used the software for: 2+ years ### "Customer Experience Management " November 3, 2022 5.0 Exceptional Pros We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. Without this tool we would not be as effective as we are in exceeding our customer's expectations. Broadly is a force multiplier for reputation managment. Cons Sometimes the team data is not always correct or seems to be incorrect. Review Source Response from Broadly November 4, 2022 Thank you so much for being a Broadly customer, Robert! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding team data, I'll be sure to relay this info to our team. Keep up the great work! KH Kristen H. Admin. & A/R Manager Environmental Services Used the software for: 2+ years ### "Broadly Customer Portal Interface Review" March 31, 2023 5.0 Overall, my experience with BROADLY has been good. It is easy to use, and it is a great platform to be able to SMS/text message & email customers all in once place. Pros I really like the SMS/text & email features on BROADLY. It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program. Cons I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. I do see there is an option to send customers invoices. Review Source DM David M. owner Consumer Services Used the software for: 2+ years ### "Amazing Results" October 25, 2022 5.0 Very good. We love it Pros We struggled for years to get online reviews from our happy customers. Once we started using Broadly it has been nothing short of amazing! We now have lots of online reviews. It is so encouraging to read the customer comments and hear how pleased they have been with our work. Our employees love reading the reviews as well - they love hearing the complements after they've worked so hard to provide a great service to them. Cons At first, I had some difficulty finding my way around the dashboard site, how to respond to reviews. But after some trial and error and time it became easy. Reason for choosing Broadly The recommendation of others. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, David! We appreciate your feedback and are happy your business has benefited from our review tools! Keep up the great work! KH Kat H. Marketing Coordinator Hospitality Used the software for: 1-2 years ### "PPRC Kat Review" November 4, 2022 5.0 Broadly allows us to effectively and efficiently manage our client reputation. As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our clientele. Pros I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review. Cons Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat box. I wish there was a way to recommend related FAQs when they type in a question listed on the website. Review Source Response from Broadly November 9, 2022 Thank you so much for being a Broadly customer, Kat! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilites, I'll be sure to relay this info to our team. Keep up the great work! JM Joanna M. Office manager Building Materials Used the software for: 2+ years ### "Love how we can see every ones move " March 27, 2023 5.0 Pros Payment is easy, Finding customers information is the best from phone number to quotes and address(Easy to use) Cons the only thing it updates almost every day as well my guys use their phones and when that updates it's way different then the computer Review Source AW Alan W. CEO Retail Used the software for: 2+ years ### "Achieved quality reviews we couldn't get on our own." October 31, 2022 5.0 Very positive experience. They manage the opt outs for me. Good customer service. Simplifies a process that manually we were incapible of doing on our own. Cost of service versus labor to accomplish same thing is a bargain. Pros Am able to upload file of customers service during the week and Broadly does the rest. Requesting reviews. We went from about 30 Google reviews with and 3.3 star rating, to over 250 reviews with an average star rating of 4.8. Cons Not much to dislike. Price could be reduced a bit. Reason for choosing Broadly Recommendation by a collegue. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Alan! We appreciate your feedback and are happy your business has benefited from our review management tools! Keep up the great work! CC Clay C. Professional Home Inspector Real Estate Used the software for: 2+ years ### "Excellent product" March 31, 2023 5.0 Pros I’ve used Broadly for about 3 years and find that it has been a great way to distinguish myself from other home inspectors. Broadly helped me set it up so that positive reviews are posted to my website automatically. When a potential client is shopping, the reviews have often been the deciding factor. I have also found it extremely helpful that Broadly will write a brief reponse to a review, thanking the reviewer. It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that myself, it helps that its done for me if I can’t get to it quickly enough. Cons As with everything, there was a learning curve faced with gaining familiarity with the dashboard. Over time, I've learned to use it and have no issue. Review Source JB Jackie B. owner Retail Used the software for: 2+ years ### "Broadly is very helpful!" November 7, 2022 4.0 Excellent. Pros The customer service is great. If we have a question we are helped almost immediately. Cons I would like additional options. Such as attaching images to emails and texts. More options for communication with clients. Reason for choosing Broadly Mind Body had too much for my small business. I would love to see Broadly expand their options a little bit more. Review Source Response from Broadly November 10, 2022 Thank you so much for being a Broadly customer, Jackie! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding communication capabilites, I'll be sure to relay this info to our team. Keep up the great work! VG Vanessa G. Office Manager Construction Used the software for: 2+ years ### "Great Product " October 31, 2022 5.0 Overall great experience Pros Lead generation, customer communication Cons There should be a feature for employees to use and follow up with clients without them seeing the main chat dashboard Reason for choosing Broadly Direct text communication, texting feature, review request, lead generation Review Source Response from Broadly November 2, 2022 Thank you so much for being a Broadly customer, Vanessa! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding employee access restrictions, I'll be sure to relay this info to our team. Keep up the great work! JS Jennifer S. General Manager Construction Used the software for: 2+ years ### "Great company and Product" March 31, 2023 5.0 Pros The onboarding and customer service experience is on point. The product itself has allowed for honest communication with out customers so we can look at both where we excel and need to improve! Cons I don't see any cons. With what we use the program for, we are extremely happy. Review Source EE Elvira E. Office Manager Construction Used the software for: 2+ years ### "This is the second Pluming company that I work for and I will always recommend Broadly to everyone." March 17, 2023 5.0 They are very good on what they do and have people working for them that care that you are happy. The price for everything that they offer is amazing Pros The support team is great. Is very easy to use and affordable. Cons The only thing that I could say it was at the beginning it was hard to get connected so we can get started but after we got our Rep we are in contact every time we need her. Reason for choosing Broadly Because i work with them and the past and they are more affordable. Review Source KB Kathryn B. manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Review Management" October 25, 2022 5.0 Pros Broadly makes it easy to see all your reviews in one simple application. It is a real time saver. Cons The inbox tags old Google reviews to the customer. This can be confusing at first glance because you think it is a new review. Review Source Response from Broadly November 1, 2022 Thank you so much for being a Broadly customer, Kathryn! We appreciate your feedback and are happy your business has benefited from our inbox and review tools! & Thank you for your insight regarding old Google reviews, I'll be sure to relay this info to our team. Keep up the great work! KR Kimberly R. General Manager Veterinary Used the software for: 6-12 months ### "Great for business" March 17, 2023 5.0 Great! Has improved business flow. Pros Broadly is a fantastic software! It is user-friendly for all of my staff and doesn’t take more than 10 minutes to understand how use. My favorite feature is the sms chat feature. This helps us communicate and capture leads. Cons I don’t have anything bad to say about Broadly, Review Source Similar Products Featured