--- title: "Kapta Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kapta Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/161334/Kapta/" page_type: "product" language: "en" --- # Kapta Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kapta ## What is Kapta? Key account management platform that provides organizational mapping, collaboration with team members, custom playbooks and templates for your customer success. ## What is Kapta used for? [PEO](https://www.capterra.com/peo-software/)[Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kapta?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kapta.com&name=Kapta) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kapta 4.0 (1) VS. [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $49 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (5,303) Value For Money 4.0 (1) Value For Money 4.5 (5,062) Customer Service 3.0 (1) Customer Service 4.6 (5,076) ## Kapta alternatives Highest Rated [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (3,519)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (1,856)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (1,760)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Kapta Features and Usability ### What are the key features of Kapta? Kapta offers account management, customer engagement, and CRM capabilities for tracking customer records, history, and communications. Core performance tools include goal management, performance management, and planning tools, while dashboards, activity dashboards, customizable reports, and real-time analytics support reporting and monitoring across customer accounts. Getting Started and Support ### What training and onboarding options does Kapta offer? Kapta provides videos to support team training and onboarding. Videos can offer self-paced guidance for learning core features, reviewing setup steps, and revisiting product workflows when needed. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does Kapta offer? Kapta provides email/help desk and phone support for customers needing assistance. Support is centered on direct contact through these channels, giving users two ways to reach the team when questions arise. No reviewer feedback about support experience is available here, so no claims can be made about response times or helpfulness. ## Features AI summary Based on 667 Customer Success reviews Capterra reviewers highlight these as the top features buyers look for in customer success software: - **Customer Management** (**57%** of reviewers rated this feature as critical) - **Health Score** (**47%**) - **Reporting/Analytics** (**46%**) Kapta supports **Reporting/Analytics**. However, it does not include **Customer Management** or **Health Score**. Instead, it offers **Customer Database** (**52%**), which gives teams a central place to organize account information and track customer details. Together, these capabilities help businesses monitor performance, keep customer records accessible, and make more informed decisions over time. Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Kapta 12 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Basic $49.00 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Akhilesh M. Software Test Engineer Telecommunications ### "Kapta insights has helped retain vendors." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 11, 2020 Pros Account Health score by Kapta has helped us retain customers more than once and has helped us financially. Account plan progress has been an ease with seamless 3rd Party integration service they provide. Cons It's not really helpful if every doubt needs to be resolved by support team instead it would be advisable to improve help document. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.