Who Uses This Software?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations


Average Ratings

95 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month/user
    See pricing details
  • Pricing Details
    Discount for annual purchase
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • LogMeIn
  • www.logmeinrescue.com
  • Founded 2003
  • United States

About LogMeIn Rescue

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


LogMeIn Rescue Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

LogMeIn Rescue Reviews Recently Reviewed!


Capterra loader

Remote support at your finger tips

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons: Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

One of the best remote take-over tools out there!

May 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The lay-out of the tool is very clear and user friendly.

Cons: Reporting function could use some improvement.

Overall: I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. The learning curve is quite low, which makes it a great tool for most Service Desk environments!

The lay-out is very clear and easy to understand and use and security-wise it's one of the most secure tools. I have worked with some European countries that have quite extensive checklists regarding security and LogMeIn Rescue was able to tick every box.

Having done some comparison research for a recent project we were running, I can honestly say LogMeIn Rescue is one of the (if not THE) best back-for-your-buck remote take-over tools out there.

Their reporting function could be improved/upgraded, but I won't even rate this against the tool as, in my experience, this is on the lower side of requirements for any remote take-over tool.

I highly recommend LogMeIn Rescue to anyone looking for a great remote take-over tool. I can honestly say you can't go wrong and will not be disappointed!

Great for remote supoort

Mar 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Cons: Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Overall: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

LogMeIn Rescue makes remote IT support simple and fast

Apr 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

Cons: I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Overall: As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

Logmein Rescue is an easy to use remote software with multiple platforms.

Sep 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Cons: Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Overall: The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Simple direct tool for clients to connect with.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons: When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Overall: We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Remote Access with chat :)

Nov 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

Cons: I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Capterra loader

Great remote connection tool

Feb 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

Cons: I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

one of the best remote tools

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

Cons: NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

Overall: easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them.

Not Worth The Cost

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

Cons: After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

Overall: Our experience with LogMeIn Rescue taught us that even software backed by a popular name may not be as good as software that is free or from a more uncommon developer.

Fantastic Remote Access Software to Service a Distant Computer

Sep 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons: To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Overall: LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Great Remote Support Tool

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Cons: Nothing. It always worked. I never had an issue.

Overall: Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Capterra loader

Use LMI Rescue daily to serve our users

Nov 11, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons: It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Overall: It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

EXCELLENT SERVICE EVER

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The LogMeIn rescue is the best remote screen sharing software. I work in Digiteck we all use LogMeIn console for remote access. Good Speed. With lots of extra features. Calling Card, Session hold, etc

Cons: Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's easy to access.

Overall: If you are work in Big company and you have lots of customers then LogMeIn is the best software for the access your customer's computer screen. You can access 10 remotes at the same time on 1 console. I can handle all the customers at the same time.

LogMeIn Rescue

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software provides easy access to the end users device and makes remote support so much more convenient.

Cons: If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Overall: I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Capterra loader

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Cons: Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Overall: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Very easy to use!

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use! The program does all of the work for you! You couldn't ask for a smoother experience for your customers when it comes to trying to figure out their issues.

Cons: There's really nothing I didn't like. It is all around a great program!

Overall: I've seen some people complain that it's hard to explain to customers how to install. I've experienced that some which was frustrating, but if you are able to explain things in layman's terms to the other end you will be fine. I used this program as a tech support agent and it made my life so much easier! I was able to take control of the customer's computer and get things done quickly and efficiently instead of directing the customer to do it, which can be so time-consuming.

Boon for tech support people!

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

Cons: It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

Fast and simple

Nov 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it can connect to almost anything on demand. It's very easy to use and explain how to use remotely. It's features are nice - being able to see system information from one pane is great! The file transfer capability is also intuitive.

I rarely have any issues with the connections I make with it.

Cons: The cost is pretty significant - there are much more cost effective solutions that are just as good if not better than this one. Also streaming high quality sessions seems to cause more latency/choppyness than equivalent sessions done through other products.

Overall: Relatively quick connection to a wide variety of devices

Remote tool you can count on.

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click.

It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Cons: It is expensive. No getting around it. But you are paying for exceptionally good quality.

Overall: It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

Best remote control service software out there

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for both the Admin and the end user.

Cons: There isnt much I dont like about using it.

Overall: We use Logmein rescue every day to support our remote users. It is an essential tool for our departments! I dont know what we would do without it. We have tried others but no one comes close to the simple and vast features that Logmein rescue offers. We have used it to copy files, rebuild machines, clean viruses and malware and even switch computers from one domain to the next.

Great tool for remote support inside the cloud

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products. The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance. Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ) Great tool for remote support

Cons: Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM.

Log MeIn Rescue is awesome!

Oct 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Cons: pricing could be better,

Overall: love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Recommendations to other buyers: I would highly recommend this for any IT Support professional.

Reliable, instant screenshare tool

Mar 16, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We've tried other screenshare tools on the market but LogMeIn Rescue was the best product that offered fast and easy-to-use screenshares. Many of the customers our Support Team works with are technically challenged. LogMeIn Rescue has helped provide a solution to a major issue we had regarding setting up screenshares with users who don't even know how to turn on the computer sometimes.

Cons: Pricing is a little steep, but you get what you pay for. It's a good product and you will pay more for it.

I use LMI daily to connect to support remote users that are off domain at my company.

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are too many features to name, but to pick one would be the mobile device support. I have got several pats on the back for remotely resolving issues on Director's iPhone and iPad.

Overall: I am able to support my remote users that are off domain quickly and efficiently because of LogMeIn, and I can support executives mobile devices with this without having to put my hands on them.

Good product but the customer support could use some work

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past.

Cons: The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you.

Overall: Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own.

I use Log Me In all the time to assist my family friends with PC and phone issues.

Dec 27, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support.

Cons: The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range.

Overall: I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage.

Great product! Saves our dept hours in time for support.

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Cons: The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Overall: Increased productivity within my dept. Saving time and therefore saving money.

LogMeIn Rescue // Off-site IT's Best Friend

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date.

Cons: In the five years of use, I have not found any dislikes.

Overall: LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive.

Very Helpful Tool

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great for helping our end users that are out in the field and have computer issues

Cons: Not much to say bad about it, helps us every day.

Overall: We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

Great product for a remote support company

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use, with multiple methods of connecting to users.

Cons: Pricing is a little steep, and I wish more active sessions could be held per technician at a time. We reach the limit often.

Overall: LMI Rescue has been the backbone of our remote software support tools for years. We couldn't do our job without it.

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons: There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

Overall: I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Time is money and this is saves so much time!

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used Log Me In Rescue for nearly 10 years now. We haven't found anything that they cannot do. They even have the ability to support mobile devices.

Pros: We can jump on computers and fix problems without having too much down time for end users.

Cons: I cannot think of any at this time.

Recommendations to other buyers: It's the best solution out there.

Capterra loader

Great software. Does everything required and more.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons: The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

I miss this software so much.

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Cons: Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

Quite possibly the easiest to use, most streamlined remote support solution we've ever used!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

Cons: My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

This was very helpful in assisting clients with software issues

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that you could use it with out downloading any addition sever software.

Cons: that when it required administrative permission the client had to be there cause it would freeze up on my end, usually we tell the client they didn't need to stay why we worked on there PC remotely, this would hinder us a problem.

Overall: overall we were able to get things don with ease so its a good program.

The best remote software to use

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's ease of use.

Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting.

The connection is very quick.

Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine.

Cons: Not much I don't like about this software.

It is very easy to use, as long as the user has internet connection you're good to go.

Overall: It's been a blessing to our desktop support dept since we have to troubleshoot about 100 of our sales employees all over the U.S.

Great Way To Help On Campus Users On The Fly

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We could use one feature of this software to view the desktop of the user in question.

Cons: Some users were not comfortable having me log into their desktop.

Online PCs with LogMeIn

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients. The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this.

Cons: Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on.

LogMeIn Rescue Saves Time and Resources

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

Cons: There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.

Overall: Wonderful. Would certainly recommend.

LogMeIn Rescue is a quick efficient tool for remoting onto users computers.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

Cons: I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

Overall: Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

Capterra loader

Decent remote access software

May 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons: Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Capterra loader

Logmein

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use.

Cons: Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers.

Overall: Works well for remote IT help.

Simple Remote Software That Gets The Job Done

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons: This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Overall: Ease of remote access support.

Capterra loader

Really really is one of the best remote support software!

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Cons: Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

Overall: It really helped me to support customers with so much ease.

Excellent support program

Apr 25, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to remotely access terminals at all of our office locations, very easy to use, intuitive interface

Cons: Infrequent connection issues which require reconnecting, but is a rare and minor issue

Overall: We have used LogMeIn for several years to troubleshoot and address issues at all of our sales offices, this has eliminated a lot of down time as well as the need to travel to these offices.

Logmein 123

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein.

Cons: logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally.

Always fast when I needed help

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE that when I'm on a LogMeIn session, I can actually see them taking over my screen. That way, when I am doing this task again, I know the exact prompts they used to fix the issue.

Cons: I didn't like that sometimes I would have to wait for the session to go live. Especially when the problem happened with a client waiting to be cashed out.

Overall: IT issues solved fast

Great product for people to access your computer

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and dont.

Cons: No complaints about this product have used for when people have to do software updates on my computer.