--- title: "LogMeIn Rescue Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LogMeIn Rescue Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/161344/LogMeIn-Rescue/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # LogMeIn Rescue Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LogMeIn Rescue ## What is LogMeIn Rescue? LogMeIn Rescue is a quality remote support software trusted by enterprises and IT support teams worldwide. Purpose-built for high-stakes environments where security can't be compromised, Rescue delivers fast, reliable remote support for PCs, Macs, mobile devices, and more. With 20+ years of proven performance, 99.99% uptime, and 5 billion+ remote sessions completed, Rescue is the platform teams depend on when downtime has real consequences. Built-in enterprise security, granular permissions, and audit-ready session logging keep every interaction controlled and compliant. AI-powered diagnostics and automated session summaries help technicians resolve issues faster and document them automatically. With 12+ flexible connection methods and out-of-the-box integrations with ServiceNow, Nexthink and more; Rescue adapts to your workflow, not the other way around. ## What is LogMeIn Rescue used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Top alternative Featured Overall rating Based on 163 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price $109 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LogMeIn Rescue?[Manage this product listing](https://www.g2.com/products/logmein-rescue/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LogMeIn Rescue 4.6 (163) VS. [4.7 (24,237)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $109 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (163) Ease Of Use 4.6 (11,628) Value For Money 4.2 (123) Value For Money 4.5 (8,226) Customer Service 4.4 (116) Customer Service 4.4 (7,519) ## LogMeIn Rescue alternatives [4.7 (299)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,645)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [View all alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) ## FAQs about LogMeIn Rescue Overview ### What problems does LogMeIn Rescue solve? LogMeIn Rescue solves delayed, travel-dependent IT support by letting technicians securely connect to users’ PCs, Macs, and mobile devices for troubleshooting, software installs, updates, file transfers, and network or printer fixes. Help desks, IT administrators, and customer support teams benefit from quick session handoffs, reboot-and-reconnect workflows, and support for remote or low-bandwidth users. Answer based on 119 reviews Overview ### Which roles and teams benefit most from LogMeIn Rescue? LogMeIn Rescue is most used by IT managers, systems administrators, IT directors, and technical support teams handling remote troubleshooting, device access, and end-user issue resolution. Technical consultants and QA staff use it to investigate software problems, while owners and managers oversee support delivery across distributed users and devices. Answer based on 156 reviews Overview ### What company size and industries is LogMeIn Rescue built for? LogMeIn Rescue is for enterprise and upper-midmarket IT teams, while 48% of reviewers are small businesses and Information Technology and Services leads at 21%. It also serves customer support and contact centers, MSPs, BPOs, and GSIs. Reviewer representation includes enterprises (29%), midsize businesses (24%), Computer Software (12%), and Hospital & Health Care (7%). Answer based on 163 reviews Features and Usability ### What are the key features of LogMeIn Rescue? LogMeIn Rescue includes core remote access/control and screen sharing for troubleshooting remote computers and letting support agents view a user’s screen. It also provides file sharing for sending files during connected sessions and real-time chat for direct communication while diagnosing issues or installing software. Answer based on 20 reviews Pricing ### How much does it cost and what fees or limitations are included? LogMeIn Rescue starts at $109 per month as a flat-rate Remote Device Support plan, with a free trial available. The plan includes remote control, unattended access, mobile support, diagnostics, reporting, and security features. Reviewers frequently describe pricing as high versus cheaper or free alternatives, especially for small teams or expanding user counts. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does LogMeIn Rescue integrate with? LogMeIn Rescue integrates with 10 third-party tools and platforms, including support and IT service management apps such as Freshdesk, HappyFox Help Desk, JIRA Service Management, ServiceNow, ServiceNow IT Service Management, and Zendesk Suite, plus Microsoft 365, Microsoft Teams, Salesforce Platform, Salesforce Service Cloud, Agiloft, and Autotask PSA. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does LogMeIn Rescue offer? LogMeIn Rescue provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review of product features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does LogMeIn Rescue offer, and how do users rate the experience? LogMeIn Rescue offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often find the product easy for technicians and customers to use when resolving remote issues, but support experiences vary: some report helpful assistance, while others cite long phone holds, slow email responses, escalations, and unresolved technical problems. Answer based on 66 reviews Security ### How does LogMeIn Rescue handle data security and access control? LogMeIn Rescue uses TLS 1.2 with 256-bit encryption for communications, access prompts, one-time access codes, session recording, audit functions, secure chat, and secure file transfer. It can require a user to authorize access, though reviewers note unattended access is available and warn that retained control rights, broad device access, and unfamiliar prompts can create privacy or misuse concerns. Answer based on 31 reviews ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) LogMeIn Rescue supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues directly on user devices, manage technician access with the right security controls, and provide support even when end users are unavailable, allowing teams to deliver faster service and maintain better oversight. Remote Access/Control 4.7 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Chat/Messaging 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Screen Sharing 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more LogMeIn Rescue 89 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Electronic Signature: Digitally sign online documents - Employee Activity Monitoring: Monitor and track what your employees are doing - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Screen Sharing: Share screens from your tablet or smartphone - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Printing: Print remote documents from multiple devices - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Capture: Save a screenshot of your desktop as an image - Screen Mirroring: Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Video Chat: Chat with your counterparts over the video in real time - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.6 (162) 4.6 Based on 162 reviews ## Pricing Value for money 4.2 (123) Free Trial [View pricing plan details](https://www.capterra.com/p/161344/LogMeIn-Rescue/pricing/) Remote Device Support $109.00 Flat Rate,Per Month It includes: - Windows & Mac Remote Control - Unattended access - In Session Diagnostics - Agent Collaboration - Scripting - Remote Support - Customization & Branding - Administration and Reporting - Mobile Support - Security and Compliance - Artificial Intelligence Rescue Enterprise Contact Vendor for Pricing It includes: - Customization & Branding - VIP Support Portal - Committed Support SLAs - White Glove Onboarding - 24/7 Priority Care - Dedicated Technical Support Team - Artificial Intelligence - Security and Compliance - Mobile Support - Administration and Reporting - Remote Support Value for money 4.2 (123) 4.2 Based on 123 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (116) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (116) 4.4 Based on 116 reviews ## User reviews Overall rating 4.6 Based on 163 reviews Filter by rating Counts reflect reviews available in this feed. 5(111) 4(47) 3(4) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful KM Kim M. IT Manager Used the software for: 3-5 years ### "Has improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2026 Like the program.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Pros I found it really easier to tell workers how to get to the website if they need support from me as the IT person in the office. I also like it that you have changed the timing so it doesn't time out on you after done doing something to let you finish your notes or comments about a problem that you had to work to get resolved. Security is another thing that has changed that I like. Cons There is nothing that I don't least like about the problem. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Major Incident Manager Used the software for: 1-3 years ### "LogMeIn Is a wonderful option for remote repairs" 4.0 July 27, 2021 LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance. Pros I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier. Cons Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: 3-5 years ### "Good Product for Remote Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2025 Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. Pros I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. Cons I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "May 2022 Update Broke this Product" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 21, 2022 Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI. Pros Reliable - unattended access - ease of use with client Cons Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President, Instructional Design Services Used the software for: 1-3 years ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2025 We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. Pros I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. Cons There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bryan W. IT Manager Used the software for: 3-5 years ### "LogMeIn Rescue - Essential Support Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2019 Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. Pros In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. Cons It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eli P. Centralized ServicesM anager Used the software for: 3-5 years ### "Great Product, But a Bit oo Expensive" 5.0 July 15, 2019 Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out. Pros Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically. Cons The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 1-3 years ### "LogmeIn Rescue is a nice tool to have." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 6, 2021 This is a great tool for any IT Professional that will be supporting customers remotely. Pros It works well especially with customers that do not have good computer skills. Cons This software takes effort and time to setup properly. It can be confusing for an end user to adapt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OneSupport Lead Technician Used the software for: 3-5 years ### "Rescue is Great for Remote Support for PCs and some Mobiles" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2021 Overall experience has been wonderful. It does what it needs for us but could use some new features and device/OS support. Pros I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time. Cons Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sergey M. Manager, Technology Infrastructure and Compliance Used the software for: 3-5 years ### "Remote support at your finger tips" 5.0 July 17, 2018 Pros I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future. Cons Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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