Who Uses This Software?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations


Average Ratings

63 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month/user
    See pricing details
  • Pricing Details
    Discount for annual purchase
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • LogMeIn
  • www.logmeinrescue.com
  • Founded 2003
  • United States

About LogMeIn Rescue

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.


LogMeIn Rescue Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

LogMeIn Rescue Reviews Recently Reviewed!


Capterra-loader

Remote support at your finger tips

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons: Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Great for remote supoort

Mar 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Cons: Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Overall: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Logmein Rescue is an easy to use remote software with multiple platforms.

Sep 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Cons: Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Overall: The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Simple direct tool for clients to connect with.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons: When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Overall: We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

one of the best remote tools

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

Cons: NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

Overall: easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them.

Fantastic Remote Access Software to Service a Distant Computer

Sep 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons: To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Overall: LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Capterra-loader

Use LMI Rescue daily to serve our users

Nov 11, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons: It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Overall: It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

LogMeIn Rescue

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software provides easy access to the end users device and makes remote support so much more convenient.

Cons: If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Overall: I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Capterra-loader

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Cons: Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Overall: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Fast and simple

Nov 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it can connect to almost anything on demand. It's very easy to use and explain how to use remotely. It's features are nice - being able to see system information from one pane is great! The file transfer capability is also intuitive.

I rarely have any issues with the connections I make with it.

Cons: The cost is pretty significant - there are much more cost effective solutions that are just as good if not better than this one. Also streaming high quality sessions seems to cause more latency/choppyness than equivalent sessions done through other products.

Overall: Relatively quick connection to a wide variety of devices

Great tool for remote support inside the cloud

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products. The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance. Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ) Great tool for remote support

Cons: Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM.

Log MeIn Rescue is awesome!

Oct 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Cons: pricing could be better,

Overall: love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Recommendations to other buyers: I would highly recommend this for any IT Support professional.

I use LMI daily to connect to support remote users that are off domain at my company.

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are too many features to name, but to pick one would be the mobile device support. I have got several pats on the back for remotely resolving issues on Director's iPhone and iPad.

Overall: I am able to support my remote users that are off domain quickly and efficiently because of LogMeIn, and I can support executives mobile devices with this without having to put my hands on them.

Good product but the customer support could use some work

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past.

Cons: The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you.

Overall: Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own.

I use Log Me In all the time to assist my family friends with PC and phone issues.

Dec 27, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support.

Cons: The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range.

Overall: I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage.

Great product! Saves our dept hours in time for support.

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease.

Cons: The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users.

Overall: Increased productivity within my dept. Saving time and therefore saving money.

LogMeIn Rescue // Off-site IT's Best Friend

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date.

Cons: In the five years of use, I have not found any dislikes.

Overall: LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive.

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons: There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

Overall: I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Good, could be better, and the support is lacking

Nov 17, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons: The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Time is money and this is saves so much time!

Jul 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used Log Me In Rescue for nearly 10 years now. We haven't found anything that they cannot do. They even have the ability to support mobile devices.

Pros: We can jump on computers and fix problems without having too much down time for end users.

Cons: I cannot think of any at this time.

Recommendations to other buyers: It's the best solution out there.

Capterra-loader

Great software. Does everything required and more.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons: The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

I miss this software so much.

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Cons: Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

Quite possibly the easiest to use, most streamlined remote support solution we've ever used!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

Cons: My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

Online PCs with LogMeIn

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients. The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this.

Cons: Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on.

LogMeIn Rescue is a quick efficient tool for remoting onto users computers.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

Cons: I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

Overall: Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

Capterra-loader

Decent remote access software

May 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons: Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Simple Remote Software That Gets The Job Done

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons: This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Overall: Ease of remote access support.

Capterra-loader

Really really is one of the best remote support software!

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Cons: Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

Overall: It really helped me to support customers with so much ease.

Always fast when I needed help

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE that when I'm on a LogMeIn session, I can actually see them taking over my screen. That way, when I am doing this task again, I know the exact prompts they used to fix the issue.

Cons: I didn't like that sometimes I would have to wait for the session to go live. Especially when the problem happened with a client waiting to be cashed out.

Overall: IT issues solved fast

Great product for people to access your computer

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and dont.

Cons: No complaints about this product have used for when people have to do software updates on my computer.

Super simple to use. A little expensive though.

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used this for a while before we moved on to a different solution. The simplicity of using it was the main draw. It was incredibly easy for our technicians and for our end users to connect. It was also really light on resources. Some of our customers are in remote areas without the fastest of internet. This was one of the only softwares to work well in low bandwidth with acceptable latency.

Cons: Its pricey. No other way about it. Its a premium quality product so I can understand why its pricey but it was still too expensive for a small org like ours.

Have used them for years. Love the program and ease of use.

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Ease of use. Mobile support is amazing as I love being able to remote into my home computer from my phone.

Cons: Well know to be used by Scammers on the internet. Wish LMI vetted these groups more to stop giving their image a bad name

log me in remotely

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love this software because when im having issues on my desktop I call customer service and it can assist me remotely

Cons: I honestly have no complaints except for the hold time to get a rep

Overall: this experience left me feeling very grateful

Log Me In is great!

Feb 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: LogMeIn is my favorite app I use at work. At my last place of employment we relied heavily on other programs like WinVNC, and built in remote apps on separate programs. LogMeIn is by far the most reliable and easiest to use of any remote app I have used.

Pros: -Reliable -Multiple ways to log into a computer. Not reliant on an IP that may be wrong -Can remote into computers not on the corporate network -Automatically relogs back in if you are disconnected -Built in chat function so you can IM to the user you are supporting.

Cons: -None. I cant think of any cons for what LogMeIn sets out to do.

Super easy tool to use to get remote access

Jun 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Pros: We've used LogMeIn as part of our customer service to be able to get access to clients' computers and diagnose issues. Super easy to setup and quick. Makes customer support that much easier.

Cons: Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Excellent for gaining remote access to computers at the office.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this software is how simple it is to gain access at home to the computers at the office. After the setup connecting the computers, this has been a great program to have in order to schedule patients while not at the office.

Cons: What I like least about this software is the difficulty that ensued during the set-up process. It was more tedious than expected to connect the computers at home to the ones at the office.

What a lifesaver for a tech support engineer!

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This saves so much time, it's unbelievable! Coming from the era where we had to walk users through everything, this just takes 95% of the call time away.

Positive experience. The tool is reliable and easy to work with.

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that sharing sessions usually go pretty smooth with this tool. I never have issues giving up or regaining control. The lag is usually minimal.

Cons: I have no complaints about the tool at this time. It has done what I have expected it to do and met my expectations.

LogMeIn Pro has been a lifesaver for me on the receiving end of the help from IT Dept.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is soooo easy to use. I simply follow the link, select yes two times to download and then.. whhaallaaaa.. the IT department person is on my computer ready to do whatever can be done without me.. It is really helpful for the people in my office who are even less computer softea

Cons: There are really not many features besides its one task of logging into another persons computer for the purpose of fixing an issue or helping with something.

Overall: I can just call IT an d they can fix any issues i am having with my computer instead of me waste my time trying figure it out.

Simple and Effective Remoting Software

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: While I've only used it a dozen or so times, LogMeIn has always been a fantastic way to quickly remote into another user's computer to see what they are having issues with or to show them how to access something. Being able to log in within a few minutes and have access to another user's desktop is a big time saver rather than trying to explain things over the phone.

Useful business tool

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Using the software tool allows me to remotely log onto my computer when I am not on site! It is super helpful when I need to do something that I have forgotten to do on my office computer.

Cons: I believe they just got rid of the free account, and have moved to only paying accounts. Sadly, I will no longer be able to use this tool.

Great tool!

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This remote access system really helps us when we have our agents all over the model homes. The ease of logging in and being able to have all you in on your fingertips is the best!

Cons: The system can run a bit slow on our computers at times, but other than that we have no issues on hand.

Allow remote use for PC issues

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With the entrance of a simply pin number provided by a service tech, you can easily allow them to see and fix any issues remotely. Very convenient tool.

Cons: There are times that updates do not fully go through to completion and cause the window to stay open. I have had to call back to have administrators push the issue through.

Capterra-loader

LogMeIn Rescue_ Review

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use.

Cons: Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper

Great Way to Assist With Customer Issues

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software makes for a very easy way to share screens and work with less technical people who may have an issue describing exactly what they are seeing or attempting.

Cons: A fair amount of organizations will block the URL to access a remote desktop support session, which effectively leaves the software useless.

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Easy to use

Dec 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and very convenient. You can access computers remotely from anywhere. Very useful to solve problems in someone else computer.

Cons: It's not free. Some apps allow a limited version or time for casual users. So, if you do not use frequently you can find some free options on the market.

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Getting assistance from helpdesk for local issues

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The tool is very easy to use and very simple to establish a connection. Indeed it is significantly helping me solving issues remotely.

Cons: There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy.

Great, but overpriced.

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: Great feature set. I was able to support my family and friends with no hassle... Then they stopped the free version, so I had to find a different application.

Cons: The cost. Way overpriced. There are apps that allow free personal use as this one did. Now that I do remote support as a small business, I could not use the "free for personal use" license, but it is still out of my price range.

Easy way out!

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service - ease of use

Overall: When we're stuck, we turn to Log Me In! When you're in a tech pinch, this is the easy way out. Walking through issues together is a great way to resolve things! No one has to travel - there's no waiting and being embarrassed in front of a group.

Excellent program for helping users

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and most importantly it is easy for the end user.

Overall: This program is used by a support staff member at our data-center. It works great, users simply type in the website and code and from there the support member can take over and help.

Our company uses this frequently for remote access to corporate computers.

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Very easy to use. IS team ,member provides a code, so it is secure, logs into my machine, and requests control, and is then able to to troubleshoot my machine remotely.

When you need to show someone how something works or make a remote change LogMeIn works great.

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes.

Cons: I wish there was a mobile application that ran the same way. I would be great if I had the same functionality to explain something on a phone.

Overall: I was having an issue with the settings of my computer. I was able to have someone remote in and change a setting on my computer. The whole exchange was very transparent and I could see everything that was happening.

Great Product

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Great product that allows our techs to troubleshoot issues remotely without RDP (and the user being required to be on the business network). This is a great feature, as many of the remote issues our employees face are VPN Issues where they need our techs to walk them through everything.

LogMeIn makes our Company-Wide Meetings so much easier!

Oct 06, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: We use LogMeIn Rescue when we host our bi weekly all hands meetings and it is great! We are able to login from our 5 different office locations for our meeting and make sure everything is connected and working correctly. I would definitely recommend!

It's what the pros use

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to send a url, file, or email and have someone join, letting you remotely support their computer is unparalleled.

Cons: The software states that it supports iPhone remote support, but I could never get it to function.

Overall: My overall experience has been extremely positive. It gives an extremely professional appearance using LMI Rescue.

Saved me many times

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a wonderful tool when we need support for computer issues. The IT tech is able to see the screen and walk us through any problems we are having. We connect and get logged in right away. I have never had an issue using logmein

A Good Remote Access Tool

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: All in all a good remote access tool that has a lot of functionality and options

Pros: There are a lot of options to initiate the remote access sessions. PIN codesm, SMS, Email, and other ways as well.

Cons: Some of the features that you can use are slow and take some time to figure out the File transfer feature seems to take way to long.

Logmein to the rescue!

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great offering for admins with computers spread out all over, particularly supporting external clients and internal clients on the road.

Cons: Support's not so great. Long holds for phone support, and almost always have to escalate, which means a callback much later. Email support is 24-hour turnaround for every single email exchanged

Easy to use software for providing remote support

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: This software is easy to use and helps you remotely connect to a machine when someone needs remote support. It's has saved me and my clients many times!

Capterra-loader

really powerfull support tool for mouse control

Oct 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session.

Cons: A little more expensive then some other products on the market. But again it has more features and security then most.

Log me in is a great tool for business

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use was the best thing. Being able to have the problem solved in real time made a huge difference.