# Page 2 | LogMeIn Rescue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LogMeIn Rescue the right Remote Support solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews --- LogMeIn Rescue 4.6 (163) [View alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 2 - Reviews of LogMeIn Rescue ## Showing most helpful reviews Showing 26-50 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Michael G. President Information Technology and Services Used the software for: 1-2 years ### "LogMein works as needed" September 10, 2024 5.0 Positive, makes remote troubleshooting easy Pros Ease of setup and intuitive interface for admin and client Cons need a robust Internet connection on client side Review Source SM Serhii M. Service Desk Analyst Information Technology and Services Used the software for: 2+ years ### "LogMeIn Rescue - one of the simplest and greatest remote session product" January 28, 2022 5.0 Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should. Pros I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that. Cons Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows. Review Source VR Verified Reviewer Team admin Information Technology and Services Used the software for: 2+ years ### "Best, powerfull remote software" June 22, 2022 5.0 If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for. Pros Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history. Cons There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others. Review Source PF Paulo F. Administrador Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Rescue conecção rapida e segura" May 10, 2023 5.0 Pros Os recursos de controle que ele te oferece são muito bons Cons Ele e um sistema muito caro na versão completa e paga , Review Source VR Verified Reviewer Service Desk Specialist Information Technology and Services Used the software for: 2+ years ### "One of the best remote take-over tools out there!" May 8, 2019 4.0 I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. The learning curve is quite low, which makes it a great tool for most Service Desk environments! The lay-out is very clear and easy to understand and use and security-wise it's one of the most secure tools. I have worked with some European countries that have quite extensive checklists regarding security and LogMeIn Rescue was able to tick every box. Having done some comparison research for a recent project we were running, I can honestly say LogMeIn Rescue is one of the (if not THE) best back-for-your-buck remote take-over tools out there. Their reporting function could be improved/upgraded, but I won't even rate this against the tool as, in my experience, this is on the lower side of requirements for any remote take-over tool. I highly recommend LogMeIn Rescue to anyone looking for a great remote take-over tool. I can honestly say you can't go wrong and will not be disappointed! Pros The lay-out of the tool is very clear and user friendly. Cons Reporting function could use some improvement. Review Source AA Amit A. Senior Procurement Specialist Hospital & Health Care Used the software for: 2+ years ### "Amazing tool for Remote control." February 8, 2024 5.0 Pros ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). It allows instantaneous access to computers that are otherwise difficult to physically get to. Cons Sometime Disconnection in the services. Cost is little bit high. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source AS Alberto S. Technical support Computer Software Used the software for: 2+ years ### "LogMein best remote work software" October 12, 2021 5.0 I am working with a security software company, this tool is very effective to help us solve and troubleshoot problems by establishing a remote connection Pros I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS Cons Overall the feature is very good, I think it must need a better resolution. Review Source BC Brayan C. Analista de sistemas Information Technology and Services Used the software for: 6-12 months ### "Rescue te rescata." December 27, 2022 5.0 Pros es un aplicativo muy completo, intuitivo y facil de usar. Cons en lo que llevo usando el aplicativo no he encontrado contras para el. Review Source Girish P. Key Account Manger Financial Services Used the software for: 6-12 months ### "Remote support has never felt closer" August 23, 2022 4.0 Pros Financial-grade TLS 1.2 with 256-bit advanced encryption is very secure for all communcation Cons Can be used by few people for wrong purposes by hackers Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) More useful and light on hardware Review Source VR Verified Reviewer Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Remote Access with chat :)" November 25, 2018 4.0 Pros I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone. Cons I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome. Review Source Adam C. Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Great remote connection tool" February 4, 2019 4.0 Pros I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues. Cons I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome. Review Source Aaron W. Director of MediaShout User Experience Computer Software Used the software for: 2+ years ### "Use LMI Rescue daily to serve our users" November 12, 2017 4.0 It allows us to connect to our users and help them in a much better way than simply email or phone support can do. Pros LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful. Cons It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers. Review Source Christa C. Senior System Business Analyst Financial Services Used the software for: 2+ years ### "LogMeIn Rescue" September 25, 2018 4.0 I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk. Pros This software provides easy access to the end users device and makes remote support so much more convenient. Cons If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about. Review Source Matt B. Product Specialist III Internet Used the software for: 2+ years ### "Excellent tool that gives you the ability to see what the user sees and even control their desktop" December 27, 2017 5.0 It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method. Pros It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible. Cons Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end. Review Source VR Verified Reviewer IT Manager Internet Used the software for: Less than 6 months ### "Remote tool you can count on. " January 23, 2019 5.0 It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff. Pros I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down. Cons It is expensive. No getting around it. But you are paying for exceptionally good quality. Review Source VR Verified Reviewer Teacher Education Management Used the software for: 1-2 years ### "Remote support for mobile and desktop" August 22, 2022 4.0 I help employees with computers and software remotely. Pros It is possible to get remote help for computers, Macs, and mobile devices. The devices can be accessed quickly without the need to install any software. Reports on user satisfaction, performance, and session statistics can be created. Sessions can be automatically recorded, and earlier sessions can be reviewed. Cons It is worth it for the remote connection and its prices, but it is not the cheapest one. Simultaneous connections may be improved. Before starting sessions, there are some user access limitations to be completed in Windows. Review Source PR Pushkar R. Desktop Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Best Software for Remote in Chip Cost" November 5, 2022 4.0 overall experience is good Pros best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec... Cons file sharing is take to much time & some time remote is auto disconnected Alternatives considered [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Review Source VR Verified Reviewer PAC's Administrator/ IT Manager Used the software for: 2+ years ### "Great product! Saves our dept hours in time for support." March 12, 2018 5.0 Increased productivity within my dept. Saving time and therefore saving money. Pros Able to connect to troubleshoot any pc within our organization also help to provide support to many people outside our organization with ease. Cons The one major downside to this product is the cost. Licencing cost for the application can be very costly when adding many users. Review Source VR Verified Reviewer Network Administrator Hospital & Health Care Used the software for: 1-2 years ### "I used LogMeIn Rescue in my last job. It was an awesome product for remote support" August 2, 2018 5.0 I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product! Pros I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily! Cons There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it. Review Source PS Phillip S. Senior Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great tool to support your team!" December 16, 2022 5.0 We love being able to remote support our team. Pros Easy of access in joining sessions both scheduled and impromptu. Cons The installer can take a few extra moments at times to join screens. Reason for choosing LogMeIn Rescue Ease of use and cost. Review Source Mark C. Network/POS Administrator Pharmaceuticals Used the software for: 2+ years ### "Great software. Does everything required and more." May 18, 2018 5.0 Pros Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works. Cons The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity. Review Source VR Verified Reviewer IT Support Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "LogMeIn Rescue makes remote IT support simple and fast" April 11, 2019 5.0 As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment. Pros The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier Cons I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier. Review Source VR Verified Reviewer Service Technician Used the software for: 2+ years ### "I miss this software so much." February 15, 2018 4.0 Pros It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business. Cons Not being able to customize the interface like other softwares could be helpful and the pricing is a little high. Review Source VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "Quite possibly the easiest to use, most streamlined remote support solution we've ever used!" March 8, 2018 5.0 Pros I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before. Cons My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible. Review Source KB Kelsey B. Firefighter/IT Support Public Safety Used the software for: 6-12 months ### "Not Worth The Cost" January 22, 2019 5.0 Our experience with LogMeIn Rescue taught us that even software backed by a popular name may not be as good as software that is free or from a more uncommon developer. Pros LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks. Cons After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options. Review Source Similar Products Featured ## Related categories [Screen Sharing](https://www.capterra.com/screen-sharing-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.