# Page 3 | LogMeIn Rescue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LogMeIn Rescue the right Remote Support solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews --- LogMeIn Rescue 4.6 (163) [View alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 3 - Reviews of LogMeIn Rescue ## Showing most helpful reviews Showing 51-75 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Raven P. Technical Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Logmein Rescue Review" March 14, 2022 5.0 Pros From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com Cons Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it. Review Source KT Keenan T. Student Internet Used the software for: 1-2 years ### "Fantastic Remote Access Software to Service a Distant Computer" September 10, 2018 5.0 LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently. Pros Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box. Cons To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome. Review Source KM Kim M. IT Manager Government Administration Used the software for: 2+ years ### "Has improved" March 19, 2026 5.0 Like the program.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Pros I found it really easier to tell workers how to get to the website if they need support from me as the IT person in the office. I also like it that you have changed the timing so it doesn't time out on you after done doing something to let you finish your notes or comments about a problem that you had to work to get resolved. Security is another thing that has changed that I like. Cons There is nothing that I don't least like about the problem. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Review Source RP Richard P. SME Computer Software Used the software for: 1-2 years ### "A good choice for remote support. " September 10, 2021 5.0 Overall this software has benefited us. It is well received by our customers and helps us get the job done quickly and efficiently. Pros Once installed it is easy to use. It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues. Cons I felt that it was a bit expensive compared to its competitors but thats not to say its not a decent piece of software. Sometimes when you remote in to a customer and they share an RDP session, the mouse and keyboard can stop responding. This might not be LogMeIn but environmental so may not be related. Review Source NR Nathanial R. Operations Manager Computer Software Used the software for: 2+ years ### "Absolute necessity for our Tech Support office" January 14, 2020 5.0 Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day. Pros This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Cons I wish the limit was higher as to the number of active sessions a user can have at one time. If I need to connect to 30 different computers at a time, I cannot. I believe the max limit is currently 20. Review Source Ryan G. Client administration Computer Software Used the software for: 1-2 years ### "Simple and Powerful" June 19, 2019 5.0 Pros Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease. Cons file transfer speed could be improved. Overall fantastic though. Review Source VR Verified Reviewer Information Technology Service Desk Team Lead (Acting) Banking Used the software for: 1-2 years ### "LogMeIn Rescue Saves Time and Resources" February 12, 2019 5.0 Wonderful. Would certainly recommend. Pros The ease of use for the end user, with the easy to access web portal. The robust array of admin tools. Cons There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine. Review Source JP Joy P. Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Very easy to use!" April 26, 2019 5.0 I've seen some people complain that it's hard to explain to customers how to install. I've experienced that some which was frustrating, but if you are able to explain things in layman's terms to the other end you will be fine. I used this program as a tech support agent and it made my life so much easier! I was able to take control of the customer's computer and get things done quickly and efficiently instead of directing the customer to do it, which can be so time-consuming. Pros Super easy to use! The program does all of the work for you! You couldn't ask for a smoother experience for your customers when it comes to trying to figure out their issues. Cons There's really nothing I didn't like. It is all around a great program! Review Source JJ Julie J. Telecom Lead Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "LogMeInRescue" June 29, 2021 5.0 more and more of our staff are remote and we need ways to support them Pros More and more of our staff are remote and we need ways to support them. This allows us to be able to see their screens and figure out their issue much easier. Cons Some users have a hard time figuring out the download of the software and then approving access, makes it a little more Review Source JA Jonathan A. Application Support Team Lead Used the software for: 1-2 years ### "Fast and simple" November 10, 2017 4.0 Relatively quick connection to a wide variety of devices Pros I like that it can connect to almost anything on demand. It's very easy to use and explain how to use remotely. It's features are nice - being able to see system information from one pane is great! The file transfer capability is also intuitive. I rarely have any issues with the connections I make with it. Cons The cost is pretty significant - there are much more cost effective solutions that are just as good if not better than this one. Also streaming high quality sessions seems to cause more latency/choppyness than equivalent sessions done through other products. Review Source Oshan M. Mobile Apllication Developer Information Technology and Services Used the software for: 1-2 years ### "Quick and easy to connect remotely with clients" July 28, 2019 5.0 Effective and efficient solution to resolve our customers issues via secure remote access. Pros With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol. Cons User interfaces should be improve more with UI/UX principles and guidelines. Review Source SS Shadab S. Analyst Logistics and Supply Chain Used the software for: 2+ years ### "Boon for tech support people!" November 3, 2018 5.0 Pros I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software. Cons It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify. Review Source Sunil M. Technical Support Engineer Computer & Network Security Used the software for: 2+ years ### "Decent remote access software " May 18, 2018 4.0 Pros Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate. Cons Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn. Review Source John N. FP&A Manager Retail Used the software for: 2+ years ### "Logmein" April 4, 2019 5.0 Works well for remote IT help. Pros The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use. Cons Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers. Review Source JS Juan S. CTO Government Administration Used the software for: 2+ years ### "Logmein Rescue is an easy to use remote software with multiple platforms." September 5, 2017 5.0 The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive. Pros Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use. Cons Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis. Review Source VR Verified Reviewer Cybersecurity Engineer Real Estate Used the software for: 6-12 months ### "Simple Remote Software That Gets The Job Done" May 10, 2018 5.0 Ease of remote access support. Pros LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall. Cons This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation. Review Source Lawrence L. Website Manager Used the software for: 6-12 months ### "Really really is one of the best remote support software!" June 6, 2018 5.0 It really helped me to support customers with so much ease. Pros I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed. Cons Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software. Review Source aT allan T. Consultant senior en technologie de l'information Information Technology and Services Used the software for: 2+ years ### "Great tool for remote support inside the cloud" April 10, 2018 5.0 Pros It s easy to use, agent installed locally on each laptop. it works on mobile, pc and mac and you can join with other logmein products. The solution is sold with a lot of secured futures and audit functions, records... are also built in. It is pretty responsive and have good performance. Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ) Great tool for remote support Cons Price may be a little bit high but when you need security and quality there is no compromises. I don't know other solutions with so much integration. The only thing missing is an integration with Atlassian solutions like Jira helpdesk on Microsoft SCCM. Review Source VR Verified Reviewer Senior IT analyst Financial Services Used the software for: 1-2 years ### "A good remote "takeover" tool but pricy solution" November 17, 2019 4.0 LogMeIn has been on this market for years. It has different products for different usage. For serious Helpdesk support, this is a true product to look into it. Pros I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too Cons We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either. UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable. License is not cheap and it certainly stopped some smaller businesses from using it Review Source Dennison B. DA PC Information Technology and Services Used the software for: 2+ years ### "Logmein 123" November 1, 2018 5.0 Pros Can always be relied on to get remote support through to get a matter taken care of I tend to get help from a fellow team on and off and we use logmein. Cons logmein is very secure or at least for the most part anything is still possible but if your ok paying for it I trust logmein more than teamview as of this point personally. Review Source JH Josue H. Network Engineer Information Technology and Services Used the software for: 2+ years ### "one of the best remote tools " July 30, 2018 5.0 easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them. Pros One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah Cons NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool. Review Source VR Verified Reviewer Owner/operator Used the software for: 2+ years ### "Always fast when I needed help" December 14, 2017 5.0 IT issues solved fast Pros I LOVE that when I'm on a LogMeIn session, I can actually see them taking over my screen. That way, when I am doing this task again, I know the exact prompts they used to fix the issue. Cons I didn't like that sometimes I would have to wait for the session to go live. Especially when the problem happened with a client waiting to be cashed out. Review Source LF Larni F. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great program for virtual help!" January 13, 2022 5.0 Pros Integration is simple and quick to use. We never have issues connecting or screening sharing or allowing permissions. Cons Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment. Maybe adding an idication showing this would be helpful? Review Source JW Jimmy W. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Decent ad-hoc remote support software" January 12, 2021 5.0 Good solid remote support product and the mobile phone element is very useful. Pros Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones. Cons Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done. Review Source TB Tim B. Director of Operations Used the software for: 2+ years ### "Good product but the customer support could use some work" March 15, 2018 4.0 Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own. Pros This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. Cons The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you. 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