# Page 4 | LogMeIn Rescue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is LogMeIn Rescue the right Remote Support solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews --- LogMeIn Rescue 4.6 (163) [View alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 4 - Reviews of LogMeIn Rescue ## Showing most helpful reviews Showing 76-100 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Rode D. IT Tech Computer Software Used the software for: 2+ years ### "LMI - My go to remote app" May 23, 2019 5.0 Pros LMI simple and easy to use for technicians. I have used this software for over 5 years and I dont know what I did with my life before that. Walking a customer through the initial connection - even the not so savvy customer - is smooth and simple. Cons So far I have not had any issue with LMI or any of its connection features. Review Source Damon R. Desktop Engineer Hospital & Health Care Used the software for: 2+ years ### "Gets the job done" January 3, 2020 4.0 When want straight forward simple clear design and use this is it Pros It's very simple and easy to use with a straight forward interface that uses a browser and has plenty of space for transferring files and storage Cons I tried to the MAC version and it left plenty to be desired. It was missing features and just needed more ummph Review Source JM Jenna M. IT Support Consultant Computer Software Used the software for: 1-2 years ### "Good " July 2, 2019 4.0 Pros You can connect to your customers/clients remotely by sending them a web link and a secure pin code for them to enter. You can request control of the computer and the customer authorises this action. there is the ability to record the session too which is helpful for reviewing support cases. Cons The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. The support team are actively assisting with this. Review Source WM William M. Desktop tech Information Technology and Services Used the software for: 2+ years ### "IT DEPARTMENT MUST HAVE" November 24, 2020 5.0 I used this software in its early inception and as it grew it just continued to get better. Pros The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely. Cons The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users. Review Source TB Timothy B. Field IT Tech Information Technology and Services Used the software for: 2+ years ### "Love it." July 23, 2019 5.0 Very good application, has everything I need to be able to help users remotely. Pros The ability to handle multiple sessions at once. Pause/Resume sessions. Cons Unable to remote into a computer using just their computer name/IP - It will find it, but always say the username/password is incorrect, when it isnt. Review Source GP Gregory P. Marketing and Network Administrator Construction Used the software for: 6-12 months ### "LogMeIn Baby" October 20, 2021 5.0 Overall it is great for the price Pros I like the easy interface and how simple it is for the remote person needing support Cons Sometimes it would be nice to have more advanced settings Review Source Chad A. Medical Student Medical Practice Used the software for: 2+ years ### "Excellent remote access software" November 2, 2021 5.0 Pros Easily allows for remote access to any device Simple user interface Easily deployable Uses very little bandwidth Cons There may be some lag between remote user inputs and your own device response Review Source EC Erica C. Database Administrator Construction Used the software for: 2+ years ### "Time is money and this is saves so much time!" July 27, 2016 5.0 We have used Log Me In Rescue for nearly 10 years now. We haven't found anything that they cannot do. They even have the ability to support mobile devices. Pros We can jump on computers and fix problems without having too much down time for end users. Cons I cannot think of any at this time. Review Source VR Verified Reviewer FPA Provider Enrollment Analyst Hospital & Health Care Used the software for: 2+ years ### "log me in remotely" September 18, 2018 5.0 this experience left me feeling very grateful Pros I love this software because when im having issues on my desktop I call customer service and it can assist me remotely Cons I honestly have no complaints except for the hold time to get a rep Review Source Ryan P. Student Hospital & Health Care Used the software for: 2+ years ### "Great remote access" June 14, 2021 5.0 Pros The ability for an expert to take control of your computer in order to assist you is amazing. The interface is seamless. Extremely easy to activate and deactivate the remote access. Cons Giving someone remote access to your computer can be a bit nerve racking Review Source aD amanda D. csr Consumer Services Used the software for: 1-2 years ### "This was very helpful in assisting clients with software issues" March 13, 2019 4.0 overall we were able to get things don with ease so its a good program. Pros I liked that you could use it with out downloading any addition sever software. Cons that when it required administrative permission the client had to be there cause it would freeze up on my end, usually we tell the client they didn't need to stay why we worked on there PC remotely, this would hinder us a problem. Review Source VR Verified Reviewer Customer Success Manager Used the software for: 1-2 years ### "Super easy tool to use to get remote access" July 1, 2018 5.0 Pros We've used LogMeIn as part of our customer service to be able to get access to clients' computers and diagnose issues. Super easy to setup and quick. Makes customer support that much easier. Cons Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines. Review Source EB Erwin B. Desktop Support Technician Automotive Used the software for: 2+ years ### "The best remote software to use" April 17, 2019 5.0 It's been a blessing to our desktop support dept since we have to troubleshoot about 100 of our sales employees all over the U.S. Pros it's ease of use. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine. Cons Not much I don't like about this software. It is very easy to use, as long as the user has internet connection you're good to go. Review Source Florent M. Etudiant Telecommunications Used the software for: 2+ years ### "Rescue - Avis" January 7, 2023 5.0 Pros Le logiciel me permet de contacter Microsoft, et d'être aidé à distance via ce logiciel professionnel. Cons Le prix, le logiciel est vraiment chers par rapport à certains concurrents. Review Source VR Verified Reviewer Self Computer Hardware Used the software for: 1-2 years ### "Easy to Use Software!" September 16, 2019 4.0 Pros The software is very simple to use and end users even without any computer knowledge can go in and put in the code very quickly and easily giving remote access. Cons The thing I like the least about LMI is that sometimes it will lag and freeze up. In a rare event someone has dial up internet it doesn't function very well. Review Source Ashley P. Director Non-Profit Organization Management Used the software for: I used a free trial ### "To the Rescue" December 16, 2022 3.0 This was a great success! I have problems time to time with my IT and this solves them right away. Pros I am able to get real time help with my IT problems and I don't have to continue to pay the service that I was using. Cons It is hard to get started with the set up if you are not tech savy but no worries someone can walk you through all of it. Review Source CP Chris P. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Log MeIn Rescue is awesome!" October 10, 2016 5.0 love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel. Pros Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site. Cons pricing could be better, Review Source MT Michael T. Network Administrator II Telecommunications Used the software for: 2+ years ### "I use LMI daily to connect to support remote users that are off domain at my company." December 14, 2017 4.0 I am able to support my remote users that are off domain quickly and efficiently because of LogMeIn, and I can support executives mobile devices with this without having to put my hands on them. Pros There are too many features to name, but to pick one would be the mobile device support. I have got several pats on the back for remotely resolving issues on Director's iPhone and iPad. Review Source HGE, Hesham Gomaa Elmasry ,. EDI Product & Project Manager Computer Software Used the software for: 1-2 years ### "Online PCs with LogMeIn" August 11, 2018 5.0 Pros The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients. The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this. Cons Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on. Review Source TT Tyler T. Youtuber Entertainment Used the software for: 2+ years ### "I use Log Me In all the time to assist my family friends with PC and phone issues." December 27, 2017 4.0 I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage. Pros I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support. Cons The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range. Review Source JC Jorge C. Owner Information Technology and Services Used the software for: 2+ years ### "Good option for remote assitance" June 15, 2021 5.0 I user for several years, until I found Zoho assis, way cheaper and with mobile support. Pros Easy to use. Quick download for client. Very good to send and receive files Cons Mobile support not included (aditional licence payment). Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review Source Kouadio franck arnold Y. Informaticien Internet Used the software for: 6-12 months ### "Bon outil" November 10, 2022 4.0 Pros Contrôle à distance pour une assistance au travail pour entreprise Cons Aucun Point faible constaté pendant son utilisation Review Source MC Michelle C. Director of Sales Computer Software Used the software for: Less than 6 months ### "Efficient Remote Access Software" December 16, 2022 5.0 We have not been using Rescue long but are already impressed by the capabilities and how easily our team and our customers took to using it. Pros Rescue is easy to use for our team and our customers. I have noticed they feel more comfortable with allowing us to use rescue as opposed to other products like Team Viewer. Cons Rescue is a bit cumbersome for Apple (specifically mac) users. Review Source JB Jason B. IT Administrator Construction Used the software for: 2+ years ### "Very Helpful Tool" October 26, 2018 4.0 We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up. Pros Great for helping our end users that are out in the field and have computer issues Cons Not much to say bad about it, helps us every day. Review Source CB Craig B. Chicagoland Warehouse Manager Automotive Used the software for: 2+ years ### "LogMeIn Rescue // Off-site IT's Best Friend" September 17, 2018 5.0 LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive. Pros LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date. Cons In the five years of use, I have not found any dislikes. Review Source Similar Products Featured ## Related categories [Screen Sharing](https://www.capterra.com/screen-sharing-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.