# Page 5 | LogMeIn Rescue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is LogMeIn Rescue the right Remote Support solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews --- LogMeIn Rescue 4.6 (163) [View alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 5 - Reviews of LogMeIn Rescue ## Showing most helpful reviews Showing 101-125 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Nathan H. Sr. Systems Admin Government Administration Used the software for: 2+ years ### "Ease of use and all the functionality we need" December 16, 2022 5.0 Pros This product is easy for the end user to run and allow me to access their computer. It gives them the confidence that I can work on their problem quickly Cons We have had no problems with this software and it is a go-to piece of our tool kit. Review Source JP Jed P. Head of Technology & User Experience Used the software for: 6-12 months ### "Good, could be better, and the support is lacking" November 17, 2017 3.0 Pros Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. Cons The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried. Review Source KL Karim L. It Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Using Logme in Rescue" June 24, 2021 4.0 Pros I like the esay way to help my clientes across platforms Cons I'd like that allow me to connect with servers easly just like another solutions Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Review Source VR Verified Reviewer Vice President Operations Non-Profit Organization Management Used the software for: 6-12 months ### "LogMeIn Rescue Review" November 10, 2019 5.0 Great app, helpful for remote IT troubleshooting, it has been quite easy to use Pros My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them. Cons For Macbooks you have to first to your security settings to grant the app access, also you first have to download the app multiple times whenever you need to use it. Review Source VR Verified Reviewer Administrative Assistant Financial Services Used the software for: 2+ years ### "Saved me many times" September 11, 2019 4.0 Having remote support for my computer enables me to get back to my work/tasks faster. Pros I occasionally run into technical issues on my work computer. Logmein gives our technology specialist remote access to my work station to fix any said issues. Cons I think this software has been nothing but helpful. There have been many times when I couldn't figure out technical issues on my own Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 1-2 years ### "Needs Inovation" October 24, 2018 3.0 Pros LogMeIn was very stable when we used it. When requesting a code it worked every time without fail. Connections held strong and were rarely dropped. Cons We stopped using this as our main point of screen- sharing. About a year ago. We still use them as a back up, but there are better cheaper products on the market. We switched to a product where all users had accounts and transferring via a link was simple. They really need to do some updates, the interface looks old and clunky Review Source Andre F. Director of IT Hospital & Health Care Used the software for: 2+ years ### "LogMeIn Rescue\_ Review" May 5, 2018 5.0 Pros This is an amazin software for remote assistance. I have used myself and continue to find myself using when I need help from other companies. This software is just plain and simple easy to use. Cons Its easy to use and it always works. Reliability is great and compatibility is even better. I wish it was cheaper Review Source VR Verified Reviewer Senior Solutions Consultant EMEA Computer Software Used the software for: 2+ years ### "null" December 22, 2016 5.0 Review Source Chris A. Used the software for: 2+ years ### "null" April 24, 2017 5.0 Review Source JS Jesse S. IT Administrator Warehousing Used the software for: 2+ years ### "Excellent support program" April 25, 2019 4.0 We have used LogMeIn for several years to troubleshoot and address issues at all of our sales offices, this has eliminated a lot of down time as well as the need to travel to these offices. Pros The ability to remotely access terminals at all of our office locations, very easy to use, intuitive interface Cons Infrequent connection issues which require reconnecting, but is a rare and minor issue Review Source SA Shuabe A. Level I Engineer Automotive Used the software for: 1-2 years ### "Logmein is a great tool." November 19, 2019 4.0 Pros Great for remoting into machines and troubleshooting. Cons Nothing. Does what it is meant to do for support. Review Source Ryan P. Supervisor of Cadet Engagement Airlines/Aviation Used the software for: Less than 6 months ### "Great for Helping Non-Tech Savvy Clients" April 9, 2020 4.0 We have been using LogMeIn Rescue for the past month to help clients download virtual meeting software and to help them access financial and insurance statements within our company portal. It has been a lifesaver. Pros I like that I am able to assist clients remotely with technical issues that arise from download error or when when they need to access a financial statement in our login portal Cons I don't like that the client has to download an applet in order to benefit from the service. Making it browser friendly and only for the browser would be wonderful. Not sure how that would work though. Review Source NZ Neven Z. Closing Goalie Financial Services Used the software for: 6-12 months ### "my review" February 12, 2019 4.0 Pros I love how easy this is to use! I've helped loads of people who are not tech-savvy to complete tasks where verbally giving instructions fall short. I am able to do so much with this software to help teach people by using the draw on screen feature and to help prevent repeat tech issues in the future. Cons The only real con I can come up with (and even finding one large enough to mention was tough) would be that this software is so powerful, with so many features, it can be difficult to fully uncover everything that is possible without heavy use or someone to teach users. Review Source CH Chris H. Sales Executive Information Technology and Services Used the software for: 2+ years ### "Remote Support for Clients" February 26, 2020 4.0 Pros Cloud-based remote desktop tool that helps us remote in to any desktop at any location. This is imperative for us to support our clients fast with out having to be on-site. Cons I've hd issues with the software and customer service seems to be very much lacking. Review Source KO Kivia O. Technical Support Analyst at CSC Entertainment Used the software for: 2+ years ### "LogMeIn is helpful" November 30, 2018 5.0 Pros \* Good tool for authorized remote access to provide support to remote PCs and tablets. \* It like the fact that asks the end user to confirm remote access Cons \* Code to have remote access sometimes expire too quickly thus causing the end user to wait more time while another link is generated Review Source KH Kyle H. Full Stack Developer Environmental Services Used the software for: 2+ years ### "Rescue 123" March 1, 2019 4.0 Pros Great software to remotely assist clients. It's fast, easy to use, and has a lot of options to control how you interact with the remote computer. I especially like the screen recording feature! Cons It is quite pricey compared to similar products. Review Source VR Verified Reviewer CEO/Web Developer Design Used the software for: Less than 6 months ### "Very Seamless Remote Tool" July 23, 2019 5.0 Pros LogMeIn Rescue has made a very seamless experience when it comes to remotely accessing devices. There is no additional software that needs to be setup on your clients computer, there are no long load times, and there seems to be great customer support. I can see why companies like GeekSquad use this, it saves a lot of time for both you and the customer. Cons I will say that it is very expensive to maintain ($100+ a month), but considering what you can do with it, it's a price point that will be worth it for many people and companies. Review Source KR Karen R. Manager Human Resources Used the software for: 2+ years ### "Easy for now IT users" March 14, 2019 5.0 Pros Very simple to use, to allow an IT staff to remotely assist with computer issues. Cons I can’t think of any. IT would hop on my computer, work their magic and then I would go my merry way, until the next time I needed their expertise on my computer. Review Source BK Brandan K. Jr. Systems Administrator Retail Used the software for: 6-12 months ### "Log Me In is great! " February 3, 2016 5.0 LogMeIn is my favorite app I use at work. At my last place of employment we relied heavily on other programs like WinVNC, and built in remote apps on separate programs. LogMeIn is by far the most reliable and easiest to use of any remote app I have used. Pros \-Reliable -Multiple ways to log into a computer. Not reliant on an IP that may be wrong -Can remote into computers not on the corporate network -Automatically relogs back in if you are disconnected -Built in chat function so you can IM to the user you are supporting. Cons \-None. I cant think of any cons for what LogMeIn sets out to do. Review Source VR Verified Reviewer Team Lead and L1 Technical Support Engineer at Instructure Used the software for: Less than 6 months ### "When you need to show someone how something works or make a remote change LogMeIn works great. " April 13, 2018 5.0 I was having an issue with the settings of my computer. I was able to have someone remote in and change a setting on my computer. The whole exchange was very transparent and I could see everything that was happening. Pros What I like most about LogMeIn is the ease of use in both installation and gaining access. It is simple to gain access in a matter of minutes. Cons I wish there was a mobile application that ran the same way. I would be great if I had the same functionality to explain something on a phone. Review Source Miguel G. Qa Tester Telecommunications Used the software for: 6-12 months ### "Ayuda remota" January 25, 2023 5.0 Pros Cuando tuve un problema en mi pc , fácilmente se conectaron a mi ordenador para solucionarlo Cons No he tenido ninguna mala experiencia con rescue Review Source BE Bobby E. Universal banker Banking Used the software for: 6-12 months ### "Really rescues us " January 3, 2020 5.0 Overall, great software. I think our company will be using it for many more years. Pros You just go into logmein rescue and enter the PIN number. Within seconds we are connected to a technician from our company who can assist us with computer issues! Cons Sometimes it has to update the software and then it closes and you have to reboot the software. It can be annoying when you are in the middle of a time sensitive issue and need a tech to connect to your computer. Review Source RJS Randi Jo S. Owner/Chiropractor Used the software for: Less than 6 months ### "Excellent for gaining remote access to computers at the office." March 12, 2018 5.0 Pros What I like most about this software is how simple it is to gain access at home to the computers at the office. After the setup connecting the computers, this has been a great program to have in order to schedule patients while not at the office. Cons What I like least about this software is the difficulty that ensued during the set-up process. It was more tedious than expected to connect the computers at home to the ones at the office. Review Source BB Bridget B. Owner Used the software for: 2+ years ### "What a lifesaver for a tech support engineer!" March 12, 2018 5.0 Pros This saves so much time, it's unbelievable! Coming from the era where we had to walk users through everything, this just takes 95% of the call time away. Review Source AG Alex G. Owner Used the software for: 2+ years ### "Great product for people to access your computer" April 9, 2018 5.0 Pros The simplicity of the product is great. It allows outside user to log in to your computer and control everything instead of you having to do everything. Its fast and easy to use and you know when they have control and dont. Cons No complaints about this product have used for when people have to do software updates on my computer. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.