# Page 6 | LogMeIn Rescue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is LogMeIn Rescue the right Remote Support solution for you? Explore 163 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews --- LogMeIn Rescue 4.6 (163) [View alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 6 - Reviews of LogMeIn Rescue ## Showing most helpful reviews Showing 126-150 of 163 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DU Daniel U. Systems Analyst Used the software for: 1-2 years ### "Positive experience. The tool is reliable and easy to work with. " March 20, 2018 4.0 Pros I like that sharing sessions usually go pretty smooth with this tool. I never have issues giving up or regaining control. The lag is usually minimal. Cons I have no complaints about the tool at this time. It has done what I have expected it to do and met my expectations. Review Source JRS Joseph R. S. Senior Investigations Analyst Retail Used the software for: 1-2 years ### "Remote support bar none" December 12, 2018 5.0 Pros Very easily integrated into an already established support team and takes almost no time at all to set up. Cons Communication within LogMeIn Rescue could do with some improvement as it would make some processes much easier to handle. Review Source HT Heidi T. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Easy Access for Remote Support for IT professionals" November 13, 2019 5.0 Great tool to remotely access users's systems for the sake of troubleshooting or installing software and updates. Pros Lightweight application to easily access user's computers for remote control troubleshooting. Allows for instant access to a user's computer without having to install anything. Cons Not unattended--user must be present to authorize access. This is one-time use software, so future connections require new access codes. Review Source SS Surender S. Manager Information Technology and Services Used the software for: Less than 6 months ### "Super simple to use. A little expensive though." August 15, 2018 5.0 Pros We used this for a while before we moved on to a different solution. The simplicity of using it was the main draw. It was incredibly easy for our technicians and for our end users to connect. It was also really light on resources. Some of our customers are in remote areas without the fastest of internet. This was one of the only softwares to work well in low bandwidth with acceptable latency. Cons Its pricey. No other way about it. Its a premium quality product so I can understand why its pricey but it was still too expensive for a small org like ours. Review Source VR Verified Reviewer Senior Support Engineer Computer & Network Security Used the software for: Less than 6 months ### "It’s what the pros use" September 20, 2018 5.0 My overall experience has been extremely positive. It gives an extremely professional appearance using LMI Rescue. Pros The ability to send a url, file, or email and have someone join, letting you remotely support their computer is unparalleled. Cons The software states that it supports iPhone remote support, but I could never get it to function. Review Source AT Ashleigh T. Legal Secretary Legal Services Used the software for: 1-2 years ### "LogMeIn Pro has been a lifesaver for me on the receiving end of the help from IT Dept." April 4, 2018 5.0 I can just call IT an d they can fix any issues i am having with my computer instead of me waste my time trying figure it out. Pros It is soooo easy to use. I simply follow the link, select yes two times to download and then.. whhaallaaaa.. the IT department person is on my computer ready to do whatever can be done without me.. It is really helpful for the people in my office who are even less computer softea Cons There are really not many features besides its one task of logging into another persons computer for the purpose of fixing an issue or helping with something. Review Source CW Chad W. Controller Hospital & Health Care Used the software for: 2+ years ### "LogMeIn Rescue Solves for Day-to-Day IT Problem Resolution" November 7, 2018 5.0 Very pleased overall. I've used dozens of times to have IT issues resolved with no negative experiences. Pros LogMeIn Rescue makes getting help form our IS department simple. When the issue requires more than a simple call with a tech., they can now quickly and easily remotely log-in to a machine to control / analyze / solve an issue. Cons No complaints. Very straightforward and functions as it should. Review Source JG Jessica G. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Simple and Effective Remoting Software" December 15, 2017 5.0 Pros While I've only used it a dozen or so times, LogMeIn has always been a fantastic way to quickly remote into another user's computer to see what they are having issues with or to show them how to access something. Being able to log in within a few minutes and have access to another user's desktop is a big time saver rather than trying to explain things over the phone. Review Source AB Aren B. System Project Manager Used the software for: 2+ years ### "Have used them for years. Love the program and ease of use." June 14, 2018 4.0 Pros Ease of use. Mobile support is amazing as I love being able to remote into my home computer from my phone. Cons Well know to be used by Scammers on the internet. Wish LMI vetted these groups more to stop giving their image a bad name Review Source Travis O J. Co-founder and CEO Consumer Services Used the software for: Less than 6 months ### "really powerfull support tool for mouse control" October 10, 2017 5.0 Pros Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session. Cons A little more expensive then some other products on the market. But again it has more features and security then most. Review Source VR Verified Reviewer Student Government Administration Used the software for: I used a free trial ### "LogMeIn to the Rescue" October 31, 2018 5.0 Pros It enables technicians or other users that are not physically there to manipulate your computer and fix the issues you are facing of course with your supervision. Cons It might open a possibility for hackers especially when you are not cautious of who you connect with and who you give access to. Review Source MB Matthew B. Environmental Compliance Used the software for: 2+ years ### "Allow remote use for PC issues" March 5, 2018 5.0 Pros With the entrance of a simply pin number provided by a service tech, you can easily allow them to see and fix any issues remotely. Very convenient tool. Cons There are times that updates do not fully go through to completion and cause the window to stay open. I have had to call back to have administrators push the issue through. Review Source MJ Marie J. Administrative Assistant Used the software for: 6-12 months ### "Great tool!" May 16, 2018 5.0 Pros This remote access system really helps us when we have our agents all over the model homes. The ease of logging in and being able to have all you in on your fingertips is the best! Cons The system can run a bit slow on our computers at times, but other than that we have no issues on hand. Review Source JD Jake D. Systems Administrator Used the software for: 2+ years ### "Great Way to Assist With Customer Issues" October 3, 2017 5.0 Pros This software makes for a very easy way to share screens and work with less technical people who may have an issue describing exactly what they are seeing or attempting. Cons A fair amount of organizations will block the URL to access a remote desktop support session, which effectively leaves the software useless. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Easy to use" December 15, 2017 4.0 Pros It's easy to use and very convenient. You can access computers remotely from anywhere. Very useful to solve problems in someone else computer. Cons It's not free. Some apps allow a limited version or time for casual users. So, if you do not use frequently you can find some free options on the market. Review Source VR Verified Reviewer Server Administrator Information Technology and Services Used the software for: 6-12 months ### "Solid and Easy to use Remote Screen viewing application." August 27, 2019 4.0 We use Logmein rescue as a tool for some of our clients to share the screen. Pros Software is very reliable and easy to use. Works fine even with slow internet connection. Users have no trouble opening the software to start the session. Cons Is seems a bit expansive for what you get. Review Source EH Eric H. Associate Engineer Civil Engineering Used the software for: 1-2 years ### "Review for LogMeIN Rescue" May 27, 2020 5.0 My overall experience with LogMeIn Rescue is really great. Pros I like the most about LogMeIn Rescue is because it is easy to use and implement. With app downloaded from a link provided from my IT co-worker. I get have my laptop remotely controlled. It is easy for customer support services to repair software issues on any laptop. Cons So far, there is nothing I do not like about LogMeIn Rescue. It is, by far, a really effective solution for me. Review Source KK Keren K. Software Developer Used the software for: 2+ years ### "Getting assistance from helpdesk for local issues" May 31, 2018 5.0 Pros The tool is very easy to use and very simple to establish a connection. Indeed it is significantly helping me solving issues remotely. Cons There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy. Review Source WW Wilburn W. Security Guard Security and Investigations Used the software for: 6-12 months ### "Great Remote Tool" April 6, 2020 5.0 Pros What I love about this software is that it makes remote fixing quick and easy. Cons What I don't like about this is for call center associates is that when not used the trial is too short because if we needed it then we couldn't access it. Review Source EK Earle K. CIO/CEO Used the software for: 1-2 years ### "Great, but overpriced." February 20, 2018 5.0 Pros Great feature set. I was able to support my family and friends with no hassle... Then they stopped the free version, so I had to find a different application. Cons The cost. Way overpriced. There are apps that allow free personal use as this one did. Now that I do remote support as a small business, I could not use the "free for personal use" license, but it is still out of my price range. Review Source Greg E. Political Intern Primary/Secondary Education Used the software for: I used a free trial ### "LogMeIn is a life saver" April 12, 2019 4.0 Pros I love having the convenience of allowing people to remotely access my computer. It helps so much when I run into problems. Cons In my short time using LogMeIn I have not encountered major issues. Review Source VF Vanessa F. Used the software for: 6-12 months ### "Easy way out!" November 9, 2016 5.0 When we're stuck, we turn to Log Me In! When you're in a tech pinch, this is the easy way out. Walking through issues together is a great way to resolve things! No one has to travel - there's no waiting and being embarrassed in front of a group. Pros Great customer service - ease of use Review Source ML Marissa L. Customer service representatives Internet Used the software for: Less than 6 months ### "Works ok " September 23, 2020 4.0 Pros Ability to log into other computers to assist customers better Cons A lot of bugs that makes it difficult to control Review Source AJ Amanda J. Owner Used the software for: 2+ years ### "Useful business tool" March 12, 2018 5.0 Pros Using the software tool allows me to remotely log onto my computer when I am not on site! It is super helpful when I need to do something that I have forgotten to do on my office computer. Cons I believe they just got rid of the free account, and have moved to only paying accounts. Sadly, I will no longer be able to use this tool. Review Source CP Claire P. Conseiller Construction Used the software for: 1-2 years ### "Très pratique " September 17, 2022 5.0 Pros Lorsque j’ai des soucis avec mon ordinateur, l’informaticien peut prendre le contrôle à distance, cela est un gain de temps et d’argent considérable. Cons Pas de point faible mais cela fait un peu peur qu’on ait accès à l’entièreté des fichiers de l’ordinateur Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.