# LogMeIn Rescue Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LogMeIn Rescue Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue/ --- # LogMeIn Rescue Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LogMeIn Rescue ## What is LogMeIn Rescue? LogMeIn Rescue is a quality remote support software trusted by enterprises and IT support teams worldwide. Purpose-built for high-stakes environments where security can't be compromised, Rescue delivers fast, reliable remote support for PCs, Macs, mobile devices, and more. With 20+ years of proven performance, 99.99% uptime, and 5 billion+ remote sessions completed, Rescue is the platform teams depend on when downtime has real consequences. Built-in enterprise security, granular permissions, and audit-ready session logging keep every interaction controlled and compliant. AI-powered diagnostics and automated session summaries help technicians resolve issues faster and document them automatically. With 12+ flexible connection methods and out-of-the-box integrations with ServiceNow, Nexthink and more; Rescue adapts to your workflow, not the other way around. ## What is LogMeIn Rescue used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Top alternative Featured Overall rating Based on 163 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LogMeIn Rescue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=LogMeIn Rescue) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LogMeIn Rescue 4.6 (163) VS. [4.5 (3,464)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (163) Ease Of Use 4.5 (11,613) Value For Money 4.2 (123) Value For Money 4.4 (8,214) Customer Service 4.4 (116) Customer Service 4.5 (7,506) ## LogMeIn Rescue alternatives [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,630)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,460)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,151)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) ## FAQs about LogMeIn Rescue Overview ### What problems does LogMeIn Rescue solve? LogMeIn Rescue solves slow, travel-heavy troubleshooting and hard-to-diagnose remote device issues by giving IT support, help desk, and service desk teams fast, secure access to PCs, Macs, phones, and tablets through simple links or codes. It helps technicians close tickets faster, support off-network users, transfer files, and handle multiple sessions efficiently. Answer based on 93 reviews Overview ### Which roles and teams benefit most from LogMeIn Rescue? LogMeIn Rescue is most used by IT administrators, systems administrators, support engineers, and technical consultants who need fast remote troubleshooting, device access, and issue resolution. IT leaders and business owners benefit from overseeing support operations, while customer service and administrative teams use it to assist users efficiently without onsite visits. Answer based on 156 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is LogMeIn Rescue built for? LogMeIn Rescue serves enterprise and upper midmarket IT teams, while reviewer usage is strongest among small businesses at 48% and Information Technology and Services at 21%. It also sees substantial adoption in enterprises at 29%, midsize businesses at 24%, plus Computer Software at 12% and Hospital & Health Care at 7%. Answer based on 163 reviews Features and Usability ### What are the key features of LogMeIn Rescue? LogMeIn Rescue includes core remote support features like remote access/control, real-time screen sharing, file transfer, session transfer, and unattended access. Differentiating capabilities include mobile screen sharing, multi-monitor access, session recording, chat/messaging, and security controls such as two-factor authentication, role-based permissions, and secure technician PIN-code connections. Answer based on 73 reviews Pricing ### How much does it cost and what fees or limitations are included? LogMeIn Rescue starts at $149/month flat rate for the Remote Device Support plan, and a free trial is available. Reviewers consistently describe pricing as high, especially for small teams or larger rollouts, though some say the reliability, security, and time savings make the cost worthwhile. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does LogMeIn Rescue integrate with? LogMeIn Rescue integrates with about 10 third-party tools and platforms, including Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Platform, Microsoft 365, Microsoft Teams, Zendesk Suite, ServiceNow, and JIRA Service Management. It also connects with Freshdesk, HappyFox Help Desk, Autotask PSA, Agiloft, and Bold360. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does LogMeIn Rescue offer? LogMeIn Rescue provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning product features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does LogMeIn Rescue offer, and how do users rate the experience? LogMeIn Rescue offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support workflows as easy and effective for resolving remote issues quickly, but experiences with vendor support are mixed: some report helpful assistance, while others mention slow responses, long phone holds, escalations, and unresolved technical problems. Answer based on 66 reviews Security ### How does LogMeIn Rescue handle data security and access control? LogMeIn Rescue uses TLS 1.2 with 256-bit encryption, password intake, secure chat, secure file transfer, audit functions, session recording, access prompts, and one-time access codes. It also supports unattended access and admin-credential use, though some reviewers say permissions can feel overly broad, prompts confuse users, and unattended deployment is difficult. Answer based on 31 reviews ## Features AI summary Based on 6,383 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) LogMeIn Rescue supports all three of the features reviewers rate most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues quickly, manage technician access securely, and support devices even when end users are unavailable, allowing teams to deliver faster service and maintain tighter control over remote sessions. Remote Access/Control 4.7 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.6 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. LogMeIn Rescue 89 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients A call center that both makes and receives calls Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Digitally sign online documents Monitor and track what your employees are doing A chronological record of actions or occurrences within a network, software, or process Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Intended to be used by managed service providers A call center that primarily receives calls, typically customer service focused Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Manage incidents related to outages or breaches in functionality of IT systems Ability to chat online in real time Access software remotely via mobile devices Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Access multiple screens from one centralized location Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Allow one presenter to pass control of the screen sharing to another participant Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Active reporting of data and metrics Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Print remote documents from multiple devices Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Digitally share screen view with others Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage computers located anywhere without the remote customer present at the other end Chat with your counterparts over the video in real time Supports various video file formats Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.6 (162) 4.6 Based on 162 reviews ## Pricing Value for money 4.2 (123) Free Trial [View pricing plan details](https://www.capterra.com/p/161344/LogMeIn-Rescue/pricing/) Remote Device Support $149.00 Flat Rate,Per Month It includes: - Windows & Mac Remote Control - Unattended access - In Session Diagnostics - Agent Collaboration - Scripting - Remote Support - Customization & Branding - Administration and Reporting - Mobile Support - Security and Compliance - Artificial Intelligence Rescue Enterprise Contact Vendor for Pricing It includes: - Remote Support - Customization & Branding - Administration and Reporting - Mobile Support - Security and Compliance - Artificial Intelligence - Dedicated Technical Support Team - 24/7 Priority Care - White Glove Onboarding - VIP Support Portal - Committed Support SLAs Value for money 4.2 (123) 4.2 Based on 123 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (116) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (116) 4.4 Based on 116 reviews ## User reviews Overall rating 4.6 Based on 163 reviews Filter by rating 5(111) 4(47) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent KM Kim M. IT Manager Government Administration ### "Has improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 19, 2026 Like the program.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Pros I found it really easier to tell workers how to get to the website if they need support from me as the IT person in the office. I also like it that you have changed the timing so it doesn't time out on you after done doing something to let you finish your notes or comments about a problem that you had to work to get resolved. Security is another thing that has changed that I like. Cons There is nothing that I don't least like about the problem. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Mihai N. Project Manager Airlines/Aviation ### "Good Product for Remote Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. Pros I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. Cons I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing LogMeIn Rescue Quality, Security, Easy of deployment, Customer Experience, Already a lot of experience with the product, Web Session Support direct from the Browser ... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andrea M. Vice President, Instructional Design Services E-Learning ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2025 We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. Pros I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. Cons There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing LogMeIn Rescue All of the products had similar features. We choose LogMeIn Rescue because it was an additional offering from a vendor we already used and were comfortable with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Austin O. IT Support Engineer Construction ### "Great Remote Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 Great tool in supporting out workers we have accross the country. Pros Always a reliable tool. Can't think of any issues we have had! Cons Nothing. Has always worked and never had any issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SI Steve I. Technical Director Computer Software ### "Good (not great) but pricey." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 October 2, 2024 I have used LogMeIn Rescue for years as it was the software that one of our suppliers used. It worked well and was always easy to use. Pros Lots of remote software features Integration with FreshDesk Unattended Access included Cons Price No mobile phone support (android/iphone) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Michael G. President Information Technology and Services ### "LogMein works as needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 10, 2024 Positive, makes remote troubleshooting easy Pros Ease of setup and intuitive interface for admin and client Cons need a robust Internet connection on client side Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Amit A. Senior Procurement Specialist Hospital & Health Care ### "Amazing tool for Remote control." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 Pros ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). It allows instantaneous access to computers that are otherwise difficult to physically get to. Cons Sometime Disconnection in the services. Cost is little bit high. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PF Paulo F. Administrador Transportation/Trucking/Railroad ### "Rescue conecção rapida e segura" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 10, 2023 Pros Os recursos de controle que ele te oferece são muito bons Cons Ele e um sistema muito caro na versão completa e paga , Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Louwrens N. Senior IT Engineer Financial Services ### "Rescue really works great." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2023 We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster. Pros The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there. Cons I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Miguel G. Qa Tester Telecommunications ### "Ayuda remota" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 25, 2023 Pros Cuando tuve un problema en mi pc , fácilmente se conectaron a mi ordenador para solucionarlo Cons No he tenido ninguna mala experiencia con rescue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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