# LogMeIn Rescue Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LogMeIn Rescue Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/161344/LogMeIn-Rescue --- # LogMeIn Rescue Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LogMeIn Rescue ## What is LogMeIn Rescue? LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use. ## What is LogMeIn Rescue used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Top alternative Featured Overall rating Based on 163 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price $109 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LogMeIn Rescue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=LogMeIn Rescue) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LogMeIn Rescue 4.6 (163) VS. [4.7 (1,376)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price $109 Flat Rate, Per Month Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (163) Ease Of Use 4.7 (11,604) Value For Money 4.2 (123) Value For Money 4.7 (8,205) Customer Service 4.4 (116) Customer Service 4.6 (7,497) ## LogMeIn Rescue alternatives Highest Rated [4.7 (24,051)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/161344/LogMeIn-Rescue/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.7 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.6 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Unattended Access 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Access Controls/Permissions 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems LogMeIn Rescue 66 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients A call center that both makes and receives calls Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Monitor and track what your employees are doing Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks A call center that primarily receives calls, typically customer service focused Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Share screens from your tablet or smartphone Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously System calls multiple numbers at once and connects the agent to the first number that answers Allow one presenter to pass control of the screen sharing to another participant Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network View and track pertinent metrics to find patterns and gain insights from data Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Digitally share screen view with others Online portal through which end users can access the system, manage tasks, or obtain information Record active support and chat sessions for auditing and training Transfer a support session to another team member Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Take actions to troubleshoot issues for networks, devices, etc. Manage computers located anywhere without the remote customer present at the other end Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.6 (162) 4.6 Based on 162 reviews ## Pricing Value for money 4.2 (123) Free Trial [View pricing plan details](https://www.capterra.com/p/161344/LogMeIn-Rescue/pricing/) Remote Device Support $109.00 Flat Rate,Per Month It includes: - Windows & Mac Remote Control - Unattended access - In Session Diagnostics - Agent Collaboration - Scripting - Remote Support - Customization & Branding - Administration and Reporting - Mobile Support - Security and Compliance - Artificial Intelligence Value for money 4.2 (123) 4.2 Based on 123 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (116) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (116) 4.4 Based on 116 reviews ## User reviews Overall rating 4.6 Based on 163 reviews Filter by rating 5(111) 4(47) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent KM Kim M. IT Manager Government Administration ### "Has improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 19, 2026 Like the program.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Pros I found it really easier to tell workers how to get to the website if they need support from me as the IT person in the office. I also like it that you have changed the timing so it doesn't time out on you after done doing something to let you finish your notes or comments about a problem that you had to work to get resolved. Security is another thing that has changed that I like. Cons There is nothing that I don't least like about the problem. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Mihai N. Project Manager Airlines/Aviation ### "Good Product for Remote Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. Pros I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. Cons I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing LogMeIn Rescue Quality, Security, Easy of deployment, Customer Experience, Already a lot of experience with the product, Web Session Support direct from the Browser ... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andrea M. Vice President, Instructional Design Services E-Learning ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2025 We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. Pros I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. Cons There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing LogMeIn Rescue All of the products had similar features. We choose LogMeIn Rescue because it was an additional offering from a vendor we already used and were comfortable with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Austin O. IT Support Engineer Construction ### "Great Remote Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 Great tool in supporting out workers we have accross the country. Pros Always a reliable tool. Can't think of any issues we have had! Cons Nothing. Has always worked and never had any issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SI Steve I. Technical Director Computer Software ### "Good (not great) but pricey." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 October 2, 2024 I have used LogMeIn Rescue for years as it was the software that one of our suppliers used. It worked well and was always easy to use. Pros Lots of remote software features Integration with FreshDesk Unattended Access included Cons Price No mobile phone support (android/iphone) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Michael G. President Information Technology and Services ### "LogMein works as needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 10, 2024 Positive, makes remote troubleshooting easy Pros Ease of setup and intuitive interface for admin and client Cons need a robust Internet connection on client side Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Amit A. Senior Procurement Specialist Hospital & Health Care ### "Amazing tool for Remote control." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 Pros ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). It allows instantaneous access to computers that are otherwise difficult to physically get to. Cons Sometime Disconnection in the services. Cost is little bit high. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PF Paulo F. Administrador Transportation/Trucking/Railroad ### "Rescue conecção rapida e segura" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 10, 2023 Pros Os recursos de controle que ele te oferece são muito bons Cons Ele e um sistema muito caro na versão completa e paga , Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Louwrens N. Senior IT Engineer Financial Services ### "Rescue really works great." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2023 We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster. Pros The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there. Cons I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Miguel G. Qa Tester Telecommunications ### "Ayuda remota" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 25, 2023 Pros Cuando tuve un problema en mi pc , fácilmente se conectaron a mi ordenador para solucionarlo Cons No he tenido ninguna mala experiencia con rescue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/) Popular comparisons [TeamViewer ONE vs LogMeIn Rescue](https://www.capterra.com/compare/161344-194565/LogMeIn-Rescue-vs-TeamViewer)[Zoho Assist vs LogMeIn Rescue](https://www.capterra.com/compare/112011-161344/Zoho-Assist-vs-LogMeIn-Rescue)[AnyDesk vs LogMeIn Rescue](https://www.capterra.com/compare/149595-161344/AnyDesk-vs-LogMeIn-Rescue)[Slack vs LogMeIn Rescue](https://www.capterra.com/compare/135003-161344/Slack-vs-LogMeIn-Rescue)[Supremo Remote Desktop vs LogMeIn Rescue](https://www.capterra.com/compare/161344-177094/LogMeIn-Rescue-vs-Supremo-Remote-Desktop)[ISL Light vs LogMeIn Rescue](https://www.capterra.com/compare/146892-161344/ISL-Light-vs-LogMeIn-Rescue)[Atera vs LogMeIn Rescue](https://www.capterra.com/compare/144309-161344/Atera-vs-LogMeIn-Rescue)[Pulseway vs LogMeIn Rescue](https://www.capterra.com/compare/141792-161344/Pulseway-vs-LogMeIn-Rescue) [Iperius Remote vs LogMeIn Rescue](https://www.capterra.com/compare/161344-219280/LogMeIn-Rescue-vs-Iperius-Remote)[BeyondTrust Remote Support vs LogMeIn Rescue](https://www.capterra.com/compare/86962-161344/Bomgar-vs-LogMeIn-Rescue)[NinjaOne vs LogMeIn Rescue](https://www.capterra.com/compare/161344-184229/LogMeIn-Rescue-vs-NinjaOne)[Kaseya VSA vs LogMeIn Rescue](https://www.capterra.com/compare/100303-161344/Kaseya-VSA-vs-LogMeIn-Rescue)[Freshdesk vs LogMeIn Rescue](https://www.capterra.com/compare/124981-161344/Freshdesk-vs-LogMeIn-Rescue)[Action1 vs LogMeIn Rescue](https://www.capterra.com/compare/161344-180609/LogMeIn-Rescue-vs-Action1-RMM)[LogMeIn Resolve vs LogMeIn Rescue](https://www.capterra.com/compare/161344-249584/LogMeIn-Rescue-vs-GoTo-Resolve)[Getscreen.me vs LogMeIn Rescue](https://www.capterra.com/compare/161344-202036/LogMeIn-Rescue-vs-Getscreen-me)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)