Who Uses This Software?

Created for small businesses in every industry with up to 100 employees.


Average Ratings

222 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $21.95/month
    See pricing details
  • Pricing Details
    Annual Plans as low as $169/year
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TrackSmart
  • www.tracksmart.com/
  • Founded 1988
  • United States

About TrackSmart Time & Attendance

Spend less time on administration and focus on running your business! With TrackSmart's online time and attendance software, easily track employee work hours, create schedules and monitor attendance from any computer or tablet anywhere. Your employees can even request time off and view their schedules right from their smartphones. Best of all, our customers receive unlimited personal support so you can give us a call whenever you need assistance. Try it for free today! No credit card required.


TrackSmart Time & Attendance Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

TrackSmart Time & Attendance Reviews Recently Reviewed!


An HR Solution for Timesheets and Time Tracking!

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Timesheet approval, detailed setup of time banks (PTO, Vacation, Sick, etc.), calendar option on the dashboard.

Cons: 1 - Does not calculate daily overtime for California timesheets.

2 - No way of knowing how many Vacation/sick/PTO/etc. days in total you are allowed to receive for the year (only able to view what has been accrued/available and what has been used).

3 - Timesheets may only be saved/printed individually, not as a group.

Overall: I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off.

However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs.

All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks!

Recommendations to other buyers: 1 - Please provide California daily overtime calculation feature for users in California. 2 - Please provide a field in each employee's time bank for each time bank the employee is eligible for to show how many days they are entitled to receive for the year, based on how their time bank(s) have been setup. 3 - Allow Select all checkboxes in Timesheets grid to allow all or a selected group of timesheets to be saved/printed as a group, even after they have been approved.

Summertime Scheduler

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use and set up. It is easy for my lifeguards who are mostly teenagers. It is difficult to get teens to do anything these days, but they love the ability to trade and switch their shift, and the app makes it so easy to do so.

Cons: 1. The swap function is not available on the app. That would be so great to have as most of my lifeguards don't want to just give up their hours - they would much rather swap.

2. As the manager, I can't get notifications who is giving up shifts. I get an email when one is taken, but I lose a little bit of scheduling control when I don't know that they shifts are being given up. I would like to get notified just as the guards do.

Overall: I have used TrackSmart scheduler for the past 3 years. I am a manager of a pool and use it to schedule my lifeguard staff. The staff loves it because of the mobile app - they can give up shifts, swap shifts and see who is working all from the app. I also use the time clock function. This allows me to check to see who is working and when they started. It also allows our payroll person to access the payroll from anywhere, even when she is on vacation. As soon as I have approved the hours, she can do whatever she needs to. The whole program, from scheduler to mobile app is easy to use and very functional. I love being able to access the information from anywhere, especially when I am off site. Also, the ability to have a monthly contract is also convenient since I am a seasonal employer. I start it in the spring and I turn it off in the fall. I honestly don't know how I would schedule without this program.

Convenient and affordable, but unreliable

Dec 02, 2016
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's easy to enter information and generate reports for a cost-effective fee compared to other systems.

Cons: It has been very unreliable due to a bug in the system which periodically causes it to arbitrarily change the number of hours that had been entered.

Overall: The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise.

Recommendations to other buyers: Customer service needs to be more pro-active about letting clients know of any problems with the system.

Great product... could use some improvements

Dec 14, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and overall look & feel of website/product. Flexible pricing plans.

Cons: No Outlook sync feature so in-house calendars match what is on TrackSmart.

Overall: I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board.

Recommendations to other buyers: Please work out the Outlook sync feature... this would be a huge time-saving tool and ensure our in-house calendar matches our TrackSmart calendar.

Tracksmart Attendance - needs some feature updates

May 24, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We have not noticed any updates to Tracksmart since we began using it 3 years ago. I am considering looking for something else.

Pros: We have been using Track Smart for 3 years. Generally it is easy for employees to enter time and PTOs. The reports are ok.

Cons: If there is a change to be made, all employees have to come to the administrator to make the change. I wish we could eliminate all the extra banks of time... we only use PTO so I have to go in a manage it every month if the supervisors don't select the correct bank. PTOs for time off are counted on the first day of the time off. We pay bi-monthly so this has messed up some hourly workers - for example if an employee takes 5 days off and it starts on the 14th and ends on the 19th - all of the time off will go onto the 14th. The Supervisors do not receive notification when a time sheet is submitted.

A Life Saver!

Dec 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to use. Employees can trade shifts without me being involved. Reporting at the end of the pay period is easy. The mobile app makes it simple for employees to clock in and out.

Cons: I would like to be able to have my "standard schedule" that I can start with when creating a work schedule. The system does allow me to copy the schedule from past weeks but that will always include shifts that have been swapped out. I want to be able to start with my baseline schedule.

Overall: I love TrackSmart. It has been an absolute lifesaver in running my business. I create a work schedule and publish it to my employees and then I am out of the loop. If they have a conflict and can't make or don't want a shift, they offer it up and other employees can grab it if they want the extra hours. The system keeps track to make sure that nobody is taking too many hours and moving into overtime pay situation. I can easily view the work balance between employees with a single click. At the end of the pay period, with just a couple of keystrokes, I get a report of the total number of hours worked by each employee. The employees use the smartphone app to manage their work schedule as well as clocking in and out. It's amazing to me how simple the system is. It's exactly everything I was looking for in a scheduling system.

We use TrackSmart to manage our employees time off.

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use. Our employees can look at the calendar to see what days are available to take since we can only have one person per department gone at one time. The reports are very helpful as well.

Cons: The program doesn't link with Outlook so when I approve someone's time off, I have to go to the Executive's calendar and put it there as well. It would be great if they would link. The other problem is that the employees can only see that another employee's name is on a date, not if they're taking the whole day or just two hours for a doctors appointment.

Overall: I love that I don't have to manually keep track of our employees' time off. It's easy to make calculation errors when doing it by hand. It's also a great tracking tool because it allows us to see which day an employee submitted a request for time off.

Fischer Connectors - Awesome Experience

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, reporting structure, price, customer service

Cons: It would be good to know when any upgrades happen so companies can make sure they have downloaded accurate records prior to the upgrade. We had an issue with an upgrade that messed up our PTO totals. It took some time but we worked with TrackSmart to resolve.

Overall: We needed a solution to the paper tracking of PTO. After some research, TrackSmart was selected for a few reasons. First, the set up was easy from the start. Second, training was a breeze for our staff and everyone could use the app right away after the initial set up. I used the 30-day trial to test and worked with TrackSmart with questions. I knew after a week that we would benefit from this service. There is no another company out there (at the time of my membership) that fit the bill as far as price, service and overall options. I would recommend TrackSmart to any company that needs a solid and proven application for PTO tracking.

Recommendations to other buyers: You guys are on the right track and getting better every day so just keep doing what you're doing.

Valuable tool

Dec 02, 2016
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Laid out well and easy to use

Cons: It get glitchy and customer service poo poo's me blaming my computer. But I have no other issues with my computer. Glitchy being it'll get held up when I try to open something. And, more recently, I'll use the drop down and it flashes and I have to go off the page and come back on before it'll work normally. I wish I could customize my drop down items.

Overall: I have been using Tracksmart for a couple of years. My only complaint is that it gets glitchy on occasion and customer service isn't helpful. They blame my computer, but every other program works fine. Other than that I find it easy to use and it has been a valuable tool for me. I am happy with my purchase overall.

Recommendations to other buyers: It's been a valuable tool. If it wasn't for the glitches I would give it 95%.

TrackSmart makes HR a breeze!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employees can keep track of their own PTO balances rather than dispute with managers. They can also see their balances so it reduces the number of inquiries management receives.

Cons: Inability to load next year's time bank before the year hits.

Overall: TrackSmart has vastly improved our PTO system. Gone are the days of manually tracking on excel spreadsheets, countless disputes from employees who think their balance should be higher than what it is and so on. The only thing I REALLY wish I could do on TrackSmart is load PTO banks for the coming year before the year starts (i.e. I wish I could load the 2017 time banks and approve 2017 time off requests... instead they just have to sit as pending until after 1/1/2017).

Great Software, Updates would make it even better

Jan 05, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is for employees to input their requests

Cons: Managers cannot edit or adjust their employee requests for them.

Overall: I use track smart for our business of 50 employees. It has freed up time for processing and tracking vacation accruals for sure. It also makes it a breeze to see who else is off when you receive a vacation request. Potential conflicts or other company events that may be going on. This is wonderful and leaves little room for conflicting vacation schedules. One improvement that could be made to make life easier for the admin is to have each employees time off bank balances show on the employee list screen. So that I don't have to research each employee individually to find balances. A quick glance at the employee screen for that important info would be great! Otherwise a great software.

Recommendations to other buyers: Make it so that managers can adjust time off requests for their employees Make bank totals available on the employee list screen.

TrackSmart Attendance

Jun 07, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use for the most part. It's fairly user friendly and it's easy to understand how to mark an employee

Cons: Stalls a lot and the customer service reps just seem to blame my computer for that, even though my other visits to websites don't have the same issues. Also has some glitches. I also wish I could create some of my own categories. If the glitches were gone, I could create my own category and it didn't stall so much I would absolutely love it.

Overall: It's a great place to enter all my employees and keep tracking of who is here and who is not and why.

Tracksmart Review

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: employees submit request to supervisors and they can track their own PTO

Cons: Time off banks are not editable

Overall: Really like the program. Like that our employees can submit PTO requests to their supervisors for approval and that they can also track how much PTO they have used and have remaining. allowing employees the ability to track their own time off save our HR department a lot of time. It would be nice if we could delete the time off banks that we do not use. we have been using this system for the last couple of years and our employees seem to really like it , previously we had a manual system using a Excel spreadsheet. this is a real step up.

Runs great reports

Dec 21, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Running reports

Cons: Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time

Overall: It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly.

Perfect for a small company

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, attractive interface, reporting, calendars for seeing time off

Cons: Would like to have more options than two on time in and time out each day for hourly employees. Wish it would automatically plug in vacation hours.

Overall: We are a small company with 12 employees, but all the legal responsibilities to our employees of a big company. Track Smart helps us manage important work week scheduling, manage hours of employees, coordinate time off communication, keep a record of important HR dates, and many other issues that tend to get lost in the shuffle.

Good & Bad

Dec 14, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Time Card Input, Adding Vacation & Sick Time

Cons: When trying to find out how much vacation time someone has left gets complicated. It calculates the time that they have used and time that they have asked for. You have to be careful when letting someone know what time has been used.

Overall: The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly.

Recommendations to other buyers: The site freezes up or has to "think" a lot.

Track Employee PTO

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employee's like the mobile app and how easy it is to request time off. As an administrator I like all the available reports and that I can download them as Excel documents for easy editing.

Cons: As an admin I don't like that we cannot modify the time off banks. The only one we use is "PTO" and I'm having to constantly go in and modify accepted time to reflect the correct time off bank otherwise the employee's accrual will be wrong.

Try it before you judge it!

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the various reports

Cons: The profile page could be a little more adaptable regarding navigation

Overall: I would highly recommend tracksmart to small and large corporations. The accuracy of data, the ease of use and most of all the multiplicity of reports. It made my job so easy as appose to the archaic method I was using, by putting the time off on a color-coded calendar. I like the fact that the employees can access the site as well and input time off data. A good management of time for all concerned for such a nominal cost. Less than a full-time employees salary.

Jami's Review

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Coverage of many areas

Cons: Time out feature on a log-in- for my admin. account specifically.

Overall: The one thing I dislike, is the time out feature- I wish there were an option of setting limit on time out- or turning the feature off under our own log-in if we desire. My work station is safe and no one accesses it while I'm logged in, I prefer to have the calendar pulled up all day, because logging it takes a little time with some delays on occasion. If I could stay logged in, it would help me immensely without having to click "ok" to stay connected.

Tracksmart Lives up to its' Title

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: could allow us to create our own reasons for time off. We do get around that with our remarks in the system though.

Overall: We have been using Tracksmart for the past several years to monitor staff attendance, run reports and post our days off, practitioners being off to alert staff . This is helpful when they wish to request time off and/or see what their schedule will be like. It is very easy, straightforward and accessible to all. It is just as its' name suggests...Tracking done the smart way. Tracksmart

Epeius Review

Dec 07, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Self-service

Cons: I have to keep a manual record of all time off and constantly check Tracksmart records against it and make adjustments

Overall: The software has a lot of room for improvement. Supervisors don't receive an email when timesheets have been submitted by employees. Accruals are not easy to setup. Accruals do not always work when requesting time off that spans over 2 weeks, the system automatically computes weekend hours as well, requiring employees/supervisors to manually changes the number of hours requested.

Financial Officer

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User-friendly both with the web version & the app.

Cons: Wish we had the ability to customize our accrual banks just a little bit more.

Contract employee (teachers) calendar year run differently than administrative & hourly employees.

Overall: TrackSmart is user-friendly! We have efficiently streamlined our record keeping & communication with employees by moving to TrackSmart. We've also eliminated our time clock for hourly employees. Saving time & money :)

Recommendations to other buyers: We are very pleased.

Makes Scheduling a Breeze

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the Auto Schedule feature which works with requested time off and maxes hours that each employee can work!

Cons: Wish I could lock months that are published so that I don't unintentionally change the current month when scheduling the next month.

Overall: Trying to schedule 20 part-time employees was making me crazy! TrackSmart lets me enter everyone's time off requests, max hours they want to work and departments - then I hit Auto-Schedule and my month's schedule is complete!

Also love that employee can access their schedules online and are able to swap shifts with my approval.

Recommendations to other buyers: Great product for a reasonable price - a must when scheduling part-time workers.

Awesome Product

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to see all employees time off in one area. (calendar)

Cons: I do not have any cons.

Overall: We have been using TrackSmart for several years now and it is the best product. We do not use the time sheet feature so I can't speak for that side but the attendance tracker is awesome. It makes it easy for my employees and for me to be able to look at all time off anytime. Thanks for such a great product.

Recommendations to other buyers: It makes my life much easier than trying to keep up with time off using paper products.

Good, can be better

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, fairly good price for what it does

Cons: I mentioned briefly before, but I'd love it if it notifies HR Admin when the time-off request is approved by supervisor instead of when it is submitted by employee

Overall: It has made our processes for attendance tracking a lot easier. I wish it actually notifies HR Admin when the time-off request is actually approved not when it is submitted, though. Other than that, I've been really enjoying using your service.

Tracksmart works well for us

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and my employees aren't dependent on me to help them with their time off.

Cons: It doesn't interface with Outlook

Overall: Tracksmart works well for our company. We have about 25 employees so it's easy to maintain the calendar. I would be love it if Tracksmart would interface with Outlook so I wouldn't have to put vacation days in Tracksmart and then on the Executive's calendar as well. I've been asking for this for many years.

TrackSmart! Thoughts

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. The time off request aspect is great.

Cons: I wish it could have classes of employees so that our teachers (who do not fill out time sheets) would not have time sheets assigned to them unless we wanted them to have time sheets.

Overall: TrackSmart! is the best value that I have found. The cost is reasonable, especially for a non-profit like ours. It is relatively flexible and meets most of our needs.

Good Basic Attendance System

Dec 15, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to employees to enter timesheets and PTO requests via their phones

Cons: Lack of custom reports and Lack of ability of supervisors being able to approve timesheets on their phones

Overall: The system is good- tracks time, PTO etc. but lacks some functionality - such as not being able to approve things via a cell phone, and supervisors not being able to correct employee entry errors.

Central Nephrology - MS

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy setup - ease of use

Cons: Attendance information goes away at year end. Terrible! There should be a way to retrieve year end information even after it has cleared out for January.

Overall: Tracksmart is user friendly, accurate, and inexpensive. Great product for our size office. Offers webinars to keep me updated on regulations. Friendly and helpful customer service. I recommend it.

Great timeclock program

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use; Able to log in and run reports from any location

Cons: The reports have a few more clicks than I like to get to what I need. Saving a shortcut to my desired reports would be a nice feature.

Overall: As the bookkeeper and payroll person for our small law firm, and working remotely, this program has been great for me to know when someone is out ill and to calculate their hourly wages without physically being in the office. The program is easy to use and lets us set up specific log in stations so that employees cannot log in from just anywhere. I highly recommend it.

Great Site for Our Small Buisness

Dec 02, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It provides everything we need in one site. the additional App for clocking in and out works great for our employees that don't always come to the office

Cons: Some of the scheduling features could be a little more simple and easier to use.

Overall: As a Non-Profit, we needed good time clock and scheduling system that wouldn't break the bank.

TrackSmart has worked for all our needs including requesting and tracking time off for employees. It has been easy to use and the reporting features for our payroll are perfect. It does take a bit to get familiar with how it works but you will get the hang of it and then it's pretty simple. We've had no problems and plan to keep it as our time and scheduling site for years to come.

Recommendations to other buyers: None, It really works well.

Tracksmart Review

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: runs slow often & doesn't have a report for remaining days in the bank from prior year

Overall: I like the software, only issues are that it is very slow sometimes and freezes, definitely not my computer issue and that the bank of days resets at the beginning of the new year and I don't see a report that I can run to check what days were left from the previous year.

One year user

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, good mobile app

Cons: When you download the unpublished shifts it does not include the notes and other info.

Overall: Overall great software. Used it to manage brand ambassadors in multiple markets. Scheduled 300 plus events a month. Would like for staff to be able to text through the system to each other. Would like to have all information included in the sheets when you download the unscheduled shifts.

Recommendations to other buyers: We used this to schedule brand ambassadors in multiple markets. There isn't a software I have found that is catered to that field. This is the best so far.

Easy to Use

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: At times the program gets hung up requiring a restart to clear the issue. It would also be nice if the software rejected an approval if the individual does not have time remaining.

Overall: We find TrackSmart an easy way to keep everyone informed of individual and company events. The software is easy to use and very flexible.

Love the way it keeps my office organized!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reminders!!

Cons: I wish time off requests or any important dates were emailed as a reminder 24 hours prior to the event.

Overall: Time off requests have never so easy! Daily reminders of birthdays, employee anniversaries, and conflicting appointments make it easy to never forget something important again! I would highly recommend this program to anyone!

Tracksmart Program

Dec 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, cloud-based, cell phone Apps

Cons: Sometimes the program would not run. You would have to log on later. There was not really a phone number to call for help and if you put the complaint in the forum, the response or resolution would be weeks later if at all.

Overall: Very good program for tracking paid time off and timesheet info. Eliminates all the paper we used to shuffle back in forth when we tracked things manually. Worth every penny.

Recommendations to other buyers: It's a good program just needs better help options.

Attendance Record

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Not being able to see the hours available for an employee by the list of the names.

Overall: It has been a system that works well for our company purposes. We have had a little hiccup with its ability to work with Safari but I understand you are working on the compatibility. Hopefully, that will be fairly soon.

TrackSmart and small business.

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use

Cons: Some of the trackings could be more specific

Overall: As small business managers often wear many hats. In my case, HR is one of mine. I am very pleased with TrackSmart and the ability to record all the necessary areas for my 12 employees. The price is very reasonable and I will continue to be a customer.

Recommendations to other buyers: use it.

Totally Awesome software

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user-friendly

Great Reports

Cons: Need to be able to put customer own "reasons for missing work"

Some we need are not in the list

Overall: Can track everything I need to.

Great reports and employees can request time off online. They can also see how much PTO / Vacation the have. I would recommend

Best Value for Money

Dec 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Customer Support

Overall: The scheduler is the easiest to use among any other program that I had tried in the past. I am managing over 90 employees in 10 different sites, with minimum effort. I strongly recommend it.

Recommendations to other buyers: Needs to update some features, like the auto scheduler. It does not work as is should.

Tracksmart Review

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, web based, app

Cons: calendar view lacking # of hours absent for that day.

Overall: We love it, with one exception. It would be beneficial if the calendar showed the total hour's someone was absent. When just looking at the calendar, you can not tell if someone is out for 1 hour or 8 hours.

Makes life easier

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reports will save you time in the short term and long term.

Cons: Can take some time to teach new hires how to use.

Overall: Great tool to take the work out of managing time off requests, calendaring, and totaling time sheets!

Recommendations to other buyers: Try it, you won't go back!

Great Timekeeping System

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: I would like the ability to print a Calendar report for a monthly time period, not just a year.

Overall: This makes it easy for me to track hours, time off & PTO. I look forward to future updates to make it even better.

Great for our small business!

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Report features, weekly email and seeing the calendar. Able to add new employees and their info quickly.

Cons: color coding - wish there was a different visible color used for the type of absence. Ex. green for vacation and red for illness. I know this would be difficult given the number of reasons available - but at least having the option would be nice.

Overall: Easy to use and meets the needs of our small business. I wish there were a couple of tweaks like maybe different colors for sick vs. vacation days. Minor in the grand scheme. Definite time saver in tracking absences. Report function is great.

Can't live without TrackSmart

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use

Cons: sometimes it takes longer to load

Overall: TrackSmart has been extremely helpful in tracking attendance for my employees. It is easy to navigate..simple to use and the customer service is amazing!

TrackSmart Rocks!

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Can be a little tricky when adjusting "time banks"

Overall: We have been using TrackSmart for several years and overall we have had a very good experience with the product and the support.

New to Human Resources

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything is in one place. I am new to HR and this program makes my job much easier so that I can work on other things and not have to worry about who or who did not give me a time sheet or a time off request because it is all here on this one program!

Cons: It is not very efficient for tracking accrual hours

Great system!

Dec 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great product and customer service

Overall: Easy to set up, use and generate reports for associate time off. A user-friendly tool that streamlined one former tracking issue of annual time off data.

Great tool for HR managers and similar professions.

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to manage and use. The report generator is a great add. The cost vs. other systems is good too.

Cons: When rolling this out in my facility, there was a bug in the system. The bug changed the number of hours that were previously entered. This made some very, very happy and other very, very mad. It has since been fixed but still not a great way to roll out new software.

Overall: Great software for the price and it is easy to use regardless of computer skills.

A Really Good Program

Dec 14, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to set up and easy to track attendance.

Cons: I wish there were some different options on the drop down lists. I can't seem to get it to track our vacation and personal days the way ours are set up.

Overall: I would reccommend this to anyone looking for an attendance program. Very easy to use, easy to set up new employees, and nice reporting.

Scheduling

Dec 02, 2016
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and we save so much time by using this. Before we were writing shifts in excel and calling each individual. Now associates can go in and pick up their own shifts.

Cons: The app needs a lot of work. I don't even utilize it because it takes forever to open and when I do get in it doesn't let me do anything.

Overall: This scheduler has made our life so much easier. We save time, money, and associates like the idea of making their own schedule. I let future prospects know in interviews that we have a scheduler and that they can make there own schedule, and it seems to help with hiring. We have CNA's and Nurses from all over the state of Wisconsin and it would be nice to see a location where they are from in the employee section. Overall we are very satisfied and will keep utilizing this scheduler.

Recommendations to other buyers: When we have a shift that is for a CNA or CBRF we have to put them in separate because when you click the scroll box for shifts it only lets you pick one.

Great experience with Track Smart Scheduling

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: n/a

Overall: I have been using this scheduling system for a few years and I love it! It makes it very easy for my employees to request off and for myself to make our weekly schedule!

Recommendations to other buyers: n/a

Great for All Companies

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more

Excellent Program

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly

Overall: SmartTrack is a very user-friendly program. I have been using it for several years now. I have never had any issues with the program or with customer service.

Makes my job easier!

Dec 02, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easier than hand written records.

Cons: Functionality could be better

Overall: Overall I like Tracksmart and have used it for a few years- but only as a recording mechanism for Time Off. There are things I wish it would do better. Like when you run a report - I wish each employee was on their own page instead of having to run each one individually to get that report. That makes it time-consuming. I also wish I could pull up an employee and the dates in a columnar format so that I can check boxes and get one employee done with a click click click instead of having to open the calendar. Am I missing something? Maybe!

Perfect for tracking time off!

Dec 02, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of time tracking - multiple time off banks - self-service functions - reports!

Overall: We have been using TrackSmart for more than 3 years now and love it for tracking time off. The self-service options are great - employees can log in and easily request vacation, etc. and the requests don't get lost amongst all the other email that I receive. I love being able to roll over time when required, and the reporting functions are great for reconciling and reviewing at the end of each year.

Recommendations to other buyers: Would like to be able to review Notes sent to employees when their time off requests was declined!

Very simple to use and a great way to track approvals for time off

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

Cons: The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

Easy to use, Good value

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to create complex schedules.

Cons: Payroll report does not report on the period specified, but for some reason will only pull full weeks.

Overall: Tracksmart Scheduling meets most of our needs as a scheduling software for multiple companies we own. It's quite easy to use, particularly the schedule planning and shift assignment areas. I t would be great if they would make an accurate payroll report so users don't have to extract records manually and work in Excel, but other than that it's a solid product for a great price.

Attendance Software Review

Dec 02, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Online, easy to use.

Cons: Expensive.

Overall: It has being good. Overall it is a great online software that permits you to control your firm employees absences.

VP Human Resources

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This has been a great tool for our Company, easy to use and very cost effective. Our employees find this a very useful tool for requesting time off.

Affordable and useful for small business

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: requests sent to emails, weekly email stating upcoming PTOs and birthdays/anniversaries and the reports

Cons: managers unable to approve time off - needs to be an admin. Unable to edit absence reasons - would be nice if instead of personal and vacation we could make it "PTO" to match our policy

Overall: For companies that don't have an integrated HRIS, this website is very helpful. Especially with remote employees. We used to use an excel spreadsheet to keep track of the PTO calendar. It occasionally collided in our shared network and caused all sorts of problems of lost dates or approvals being reversed. This system was able to give us a solution at a low cost. We also utilize it for our remote employees to track their time.

Love TrackSmart - Why Aren't You Using It!

Dec 14, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for employees and administrators,

Value of software

Overall: TrackSmart Attendance is a great site for tracking attendance and requesting days off, etc. It makes the process of requesting time off much easier for the staff as well as the HR staff. In addition, I like the fact that everything is electronically recorded. Overall, I believe the program is a great value for the money - I can allow my staff to focus on more pressing items instead of tracking down time off request forms.

Recommendations to other buyers: Design features are a bit simplistic but does not hinder the use of the software

TrackSmart Makes My Life Easier

Dec 02, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use for administrative purposes

Cons: Employees and managers sometimes have issues with the software and need emails resent with passwords.

Overall: Using TrackSmart to record attendance and PTO has been very helpful. Everything is recorded and at your fingertips. The reporting is great for payroll. The employee site seems to be a bit more difficult and I find myself resending password emails occasionally.

Recommendations to other buyers: Offering webinars and "shortcut" emails are helpful. I've only received one but it helped me to find a much easier way to run a report for payroll.

Easy to use and understand

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: extremely user friendly. anyone and everyone can use this app. Perfect for small to medium sized companies.

Cons: unable to see clock in and out times on mobile device. would be a great feature for users to keep track of what time they clocked out for lunch.

easiest app on the market so far

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to track punches when employees are working remotely or out in the field. Also includes mileage!

Cons: When clocking out for lunch, unable to see what time you punched out. It would also be nice to see after the punch how long you worked that day.

Good but costly

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Cost

Overall: It's an easy to use system but because we have a lot of part time employees ito get expensive month to month.

Works well

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can easily see how much time a person has ;eft

Cons: I wish the employee could see how much time they had left and who was out on the same day.

Overall: I only use tracksmart for keeping track of employee time off. Its very easy to use and operate and configure to your own personal preferences.

Does a great job of streamlining time sheets/calendar/time-off requests.

Jan 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.

Cons: I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.

This program changed the way we operated our community pool

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: accurate time sheets are generated electronically from manager approve punches in and out

Overall: The features made managing our time clock and payroll so simple. I can't wait to use the scheduling software in conjunction with the time clock this year!

Recommendations to other buyers: if you are calculating your time cards by hand the cost of this software is totally worth it...think about the hours you are wasting going old school...make the step to keep up with technology folks! I'm sure glad I did

The best thing that happened to our Warranty department

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and many people can view at the same time

Cons: It takes a little while to respond

Overall: We were completely disorganized when I first started working in our warranty department, Tracksmart changed that. Very easy to use, and to read.

Recommendations to other buyers: make it faster

Excellent Tool!

Dec 02, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Functionality.

Cons: Need to be able to correct adjustments without a second adjustment.

Overall: Very Functional! A valuable tool for HR. I appreciate the functionality of employees submitting requests that go straight to their supervisor. Seamless!

Recommendations to other buyers: No.

Easy to use, great price.

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reports feature.

Cons: Need a few more codes

Overall: We used to have each employee on a spreadsheet. Obviously, this makes it so much easier and accurate! Sometimes it doesn't run as fast as I would like it to and there are a few codes I would like to have such as Dr's Appointment, etc. Overall love the system, we have used it for one year.

Recommendations to other buyers: When I run reports at the end of the month the software moves slowly, nothing I can't work with.

Very Helpful

Dec 02, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking paid time off

Cons: The reports. 1 report that shows each employee name, what dates they have taken off, how many they have left which is run by the hire date would be helpful. The systems have this information but on separate reports.

Overall: I've found track smart to be very helpful in small business to track vacation and sick paid time off. At this point, I can't imagine not using it.

Recommendations to other buyers: Only the report suggestion

Simple time-off tracking software

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple, easy setup, not expensive, automatic routing of requests to supervisor

Cons: The website is slow. I can't load in new time-off amounts for the next year until the next year is actually here (can't program in amounts for the current year and the following year). Even though I have set amounts in the Time-Off boxes, the system doesn't stop them from asking off for additional time (beyond the set amounts) - it's up to the supervisor to notice that.

Overall: TrackSmart is a fairly easy-to-use online software that allows for time-off requests and tracking time accrued. The website itself is a little slow, however, it does work well. It's easy to set up, and put in your time tracking. When an employee requests time off, the request goes immediately to their supervisor and they can also CC another person on the request (which is helpful if you have other supervisors that might need to be notified).

It's simple, easy to use, a great value, and I look forward to seeing more updates in the future

Practice manager

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simple to use.

Cons: Needs to show time on the clock in screen

Overall: I like the program. The only suggestion I have would be to show a clock on the clock in the screen so employees know what time will be stamped.

Great program for my business

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the app.

Overall: Having multiple locations was getting tough to deal with scheduling. Since I started using trackSmart life got easier and more organized with scheduling. Great program!

Good Stuff!

Dec 14, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy

Cons: Can be hard to navigate.

Overall: Works well and easy to use. Everyone seems to enjoy it. We have used it for a while now too and like I said - everyone seems to enjoy the interface.

Tracksmart a must have

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: With many different clients and staff to serve, tracksmart has been a lifesaver. So easy to use and saves so much time. 8 don't know how I got along without it.

Perfect for our needs

Dec 14, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: can be slow

Overall: TrackSmart is perfect for our small company attendance needs. It is very user friendly and the customer service is very attentive.

Recommendations to other buyers: noen

Good tracker

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Needed an inexpensive website mainly for tracking salaried employee vacation and sick days. This website is easy to use and accomplishes what the company required.

Great tool for ones that need one

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reports that you can run to check actual time off from my employees

Cons: That I can't add as many employees as I want without having to upgrade

Overall: I work in a privately owned business with a staff of under 20, so the plan I have takes care of the needs I have for an HR tool.

Recommendations to other buyers: Decide on whether you want to include per diem employees vs permanent ones first

Great Program

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use

Overall: Our church office staff uses this program to track daily work hours and time off. It's very easy to use.

Tracksmart is great!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Tracksmart is great for small business! We have a staff of under 20 and use the Attendance to track time in and out for each employee.

Cons: Tracksmart is great the only thing I would change is the the way the 40hr week is split up. Once it's submitted you can't go back.

Easy to use business software

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and track time off. Easy to print reports.

Cons: It can be a bit slow to respond at times.

Overall: Overall a good product. Easy to use and track employee information and vacation/PTO time. My only negative is sometimes it's a little slow to connect to online.

Recommendations to other buyers: I just wish I didn't get the lagging and sometimes slow response time.

need to be able to edit shifts

Dec 02, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Cons: cant edit the shifts once you have made them, so now I have to edit those shifts every week, and sometimes i miss correcting one and it causes a problem

Overall: I want to be able to rename, and or edit the shifts, I want to make some changes but I cant its very frustrating

Track smart is awesome, my company has been using it for 3 years now.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What i like most about the track smart software is it is extremely easy to navigate. Users in the office do not have any issues recording their time

Cons: The least thing I find less admirable about the tracksmart software is the way the overtime is calculated

Easy to use

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.

Cons: The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.

Time Clock!

Dec 14, 2016
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clock in / Clock out.

Overall: For a startup company with less than 7 employees, we opted for the basic clock in clock out feature. This has been successful for us and allows us to track time entries appropriately for payroll.

Recommendations to other buyers: it would be nice to see what time you clocked out for lunch

TrackSmart has saved us time!

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use

Cons: Wish we could see the different department schedules on one combined schedule for coverage.

Overall: TrackSmart Scheduling has helped us save time and money. The employees like the ease of use and the ability to see their schedule from a smartphone.

Saves so much time

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Saves time. Easy to look at employee history.

Cons: Adding a time record! It doesn't automatically add it to the specific employee whose record is currently being accessed, it insists you choose from the drop down box every time which leads to the first employee in the drop down getting records added rather than the intended employee.

Also, the calendar. Sun-Sat is typical, this one is Mon - Sun.

Overall: TrackSmart Timeclock has helped organize and keep better records of our employees' hours, PTO, and attendance. With a few clicks we can have everything over to our payroll company, saving us a lot of time.

EXCELLENT SOFTWARE

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: There is nothing I don't like about it

Overall: I've tried other timeclock software and none have fulfilled my needs like tracksmart. I can recommend it without hesitation. Their CS is very awesome too. keep up the good work guys!!!

Recommendations to other buyers: Just keep up the good work!

Easy to use Attendance tracker

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: ease of use, reporting features

Cons: sometimes the system is down

Overall: I love tracksmart attendance. The notes field is the most helpful and the reports are easy to run. I'm an HR department of 1, so this software makes my job easier.

Tracksmart

Dec 15, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: It calculates hours, time off, holidays, and vacation time for you.

Overall: Tracksmart is easy to use and calculates the hours for you, which is very useful. It keeps track of vacation and sick hours. I have not had any technical issues with the program.

Easy to use.

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Easy to make changes.

Cons: Does not have monthly accrual.

Overall: TrackSmart is easy to use for keeping track of time off for our organization. Employees can request time off and the manager gets an email. Nice reporting features.

Recommendations to other buyers: Add ability to do monthly accrual.

Indispensable

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: seeing who is off when time off is requested.

Cons: some of the menus are not as intuitive as they could be.

Overall: As a small nonprofit with less than 50 employees, and to other work to manage, this platform is a life saver.

Recommendations to other buyers: keep up the good work.

Capterra loader

A great upgrade for our company. Saves us money on what we were paying and has more functionality.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.

Cons: The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve

Overall: Affordable time tracking and compliance software

Wonderful Site, Great Service

Dec 02, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy use, time saver, little issues

Cons: Deleting employees takes a while and usually times out.

Overall: Truly love this site. Makes tracking time, vacations, anniversaries so easy and mistake free. Would recommend to everyone.

HR App

Mar 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: This systems needs vast improvement for people who must leave town immediately and do not have time to update the system until their return to the office.

Cons: You cannot retroactively enter bereavement leave. You cannot cancel PTO requests after they have been approved and the start date has passed. Also, do not indicate company holidays to prevent using PTO when day is already given off.

Great for HR

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Sometimes a little slow

Overall: I purchased this product several years ago and have used it since to track time and attendance. It is very user friendly and helps me keep up with vacations and time off.

Easier to manage

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to follow

Cons: No comment

Overall: It was a great decision to switch to Track Smart Time Clock, it makes your job a lot easier to manage. I would recommend this product