Who Uses This Software?

U.S. based retailers and food service businesses with up to 500 employees.


Average Ratings

14 Reviews
  • 2.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
    See pricing details
  • Pricing Details
    Each additional device: $19 per month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • NCR Silver
  • www.ncrsilver.com
  • Founded 1884
  • United States

About NCR Silver

The NCR Silver mobile point-of-sale system for iPad and iPhone can cost-effectively manage your entire business wherever it may take you. Accept credit cards, gift cards, bitcoins and more. Track inventory and enjoy 24/7 live U.S.-based support.


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NCR Silver Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions

NCR Silver Reviews Recently Reviewed!

Not too helpful

Sep 22, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I don¿t like that they say 24 hour customer service and live chat. I cannot tell you how many times they don¿t answer the text help line they brag about, NOR do they offer 24 hour Live Chat. Further, the system doesn¿t even do things like calculate over time. And everytime I call for help I don¿t always get anyone who knows how to actually help. I will say also if you aren¿t too experienced with computers they talk down to you and get over the phone visibly irritated with you. I would not recommend this system just yet for what they charge per month

Pros: Not big upfront costs like if you have a hard wired system.

Cons: There's a lot you cannot do VS a hard wired system and the customer service is lacking along with their tech knowledge on how to help you

Worst Customer Service Ever

Aug 08, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Worst customer service I have ever had. Completely ignore me and don't solve the problem. I had to follow up with emails asking them where we were at with fixing the issue and no response. No initiative to fix the problem. No apology for setting up the loyalty program wrong and creating a mess. You will spend hours setting up and fixing all the mistakes these ppl make.

Pros: I like the Idea and the cost of the loyalty program, but other than that the service and supports is a joke

Cons: The customer service is a joke at best. Do not use NCR. I will be looking elsewhere in the future. Save yourself some time.

This is a publically traded company NCR No Way...

Apr 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Cons: When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Overall: They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Recommendations to other buyers: Get a real software program where customer do not have to lose business.

Vendor Response

by NCR Silver on April 28, 2017

We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us. As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service. As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience. We have sent your comments to our customer care department, which will be reviewing it.

Lots of glitches, not trained customer support

Oct 27, 2016
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: There are way too many glitches that make us waste so much time every time. A lot of times the ticket numbers go missing. Not even shown in the back office. Contacting the customer support, they don't have an attitude, neither do they have a clue or solution to the problem. They say no one else is having THAT problem, but I doubt it.

Pros: Easy to use. Can get a good datum in the back office.

Cons: Poor customer support. Poor engineering.

Recommendations to other buyers: Use it if you have a lot of time to waste on contacting them to resolve issues.

More options would be nice

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I love everything about NCR Silver except more features such as layaway or special orders would be nice. In today's economy customers don't always have the immediate funds to purchase higher end items and without a layaway feature it's very hard to meet their needs.

Pros: I love the ease of stocking in new merchandise. It is the easiest system I have ever used when it comes to that.

Cons: The lack of layaway or house account options.

Recommendations to other buyers: For a new business, if you are selling products directly off your shelf, you won't find a better system. It makes keeping up with inventory a breeze. The assistance it offers for scheduling and payroll is wonderful.

NCR Silver - Don't buy into the year contract to save money

Aug 10, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: POS system seemed easy to use and get the hang of. Adding inventory was simple and creating the main POS screen was a quick process.

Cons: Lied about e-commerce capability, no account services or layaway. When asked to for reduced payout of contract they will not budge and are just looking to get people in a contract and get paid. Even after buying additional items as an additional wasted expense that cannot be returned.

Recommendations to other buyers: Make sure you not only ask to make sure the system is capable of what you want. Go through everything in trials before buying into the cheaper year term contract. My suggestion is pay the little extra to be able to cancel at any time because most likely you will.

Easy to use POS with a wonderful back office

May 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and back office functionality.

Cons: not capable of running two devices on the same shift.

Recommendations to other buyers: being able to use two devices on independent drawers on the same shift.

Use of ncr silver

Mar 26, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The sales pitch was engaging. Should have been able to make my day easier with less mistakes

Cons: Did work efficiently support was not throughly trained for system

Recommendations to other buyers: You should look into another product that has a better warranty

Awful!!!

Feb 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: this system has many flaws it needs lots of work to be able to work for our business

Less than thrilled with this POS

Jan 24, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: When Apple does an OSX update, this system practically shuts down. The bluetoothing from ipad to printer or drawer doesn't sync any longer. When I called (many times ) NCR they told me it was an Apple issue and they couldn't help me. I don't pay Apple I pay NCR and it is their problem to figure out. I've had so many issues with NCR over a less than 2 year span. That is why I'm on this site looking for another system.

Excellent Cloud Based Point of Sale Software for Medium Sized Businesses!

Jul 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is extremely in depth and has a plethora of options, analysis, and tools at your disposal. Being not the most learned when it comes to cloud, their customer support helped me out greatly along the way. Besides, loading up all of my items, which Support helped with, everything else was cake.

Happy Belly Curbside Kitchen LOVES NCR Silver

Jul 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. Everything is simple and easy to navigate.

Cons: Nothing negative to say, everything from product to customer service has been exceptional

Recommendations to other buyers: Ask those that are using POS software to help.

A hidden gem in the small business space- and amazing customer care!!!

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: NCR invented the cash register and delivers 130 years of expertise in point of sale with this iPAD cloud POS solution, and it even works when wireless goes down. You can call them anytime 365 days a year, 24/7 and get a live US-based person to help with any issues!!

NCR Silver is a good system for small businesses

Feb 23, 2015
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the simplicity of the system. Using an iPad is convenient and doesn't take up much room on our counter and it's portable. I also like the option of paying on a month to month basis, not being tied to a long contract.

Cons: The reporting, especially for the sales related inventory portion, is not as in-depth as I'd like. I would like to be able to pull a report of the items sold by vendor name as well as be able to look at a specific item and know it's detailed sales history.

Recommendations to other buyers: Make sure you have a good idea of what kinds of things you're looking for in a system- reporting features, special features (i.e. do you want to use layaway, do you sell items on consignment). Know how much you're able to spend on equipment, definitely use the trial feature, and be realistic about whether you think it will work for your specific business.