# HelpMaster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HelpMaster Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/16144/HelpMaster/alternatives --- # HelpMaster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelpMaster ## What is HelpMaster? HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market. ## What is HelpMaster used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $695 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpMaster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.prd-software.com.au&name=HelpMaster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpMaster 5.0 (1) VS. [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $695 Flat Rate, One Time Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.5 (3,347) Value For Money 5.0 (1) Value For Money 4.4 (2,735) Customer Service 4.0 (1) Customer Service 4.5 (2,921) ## HelpMaster alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. HelpMaster 20 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage contact details and communication with clients Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Attach digital tags to documents and assets for identification, search, or monitoring purposes Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $695.00 Flat Rate,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Nicereply](https://www.capterra.com/p/152920/Nicereply/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Rod W. Information Technology and Services ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 20, 2016 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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