--- title: "Centralpoint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Centralpoint Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/161470/Centralpoint/" page_type: "product" language: "en" --- # Centralpoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Centralpoint ## What is Centralpoint? Knowledge Management means aggregation and a lot of it. Centralpoint, in Gartner's Magic Quadrant for Digital Experience Platforms supports integration with AD/SAML, to serve each of your users securely and uniquely. Our Data Transformation tools allow us to ingest, index, or spider all of your many systems to relate disparate information, and even enhanced (or homogeonize) your metadata. Centralpiont is used by over 355 organizations worldwide including Congress (US House Intelligence). ## What is Centralpoint used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/)[Dashboard](https://www.capterra.com/dashboard-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Centralpoint?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.oxcyon.com&name=Centralpoint) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Centralpoint 4.6 (9) VS. [4.5 (1,257)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting Price $500 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (9) Ease Of Use 4.4 (970) Value For Money 4.5 (6) Value For Money 4.2 (793) Customer Service 4.7 (7) Customer Service 4.3 (765) ## Centralpoint alternatives [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [iTacit](https://www.capterra.com/p/198558/iTacit/) [4.6 (42)](https://www.capterra.com/p/198558/iTacit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198558/iTacit/) Highest Rated [360Learning](https://www.capterra.com/p/230567/360Learning/) [4.7 (508)](https://www.capterra.com/p/230567/360Learning/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230567/360Learning/) ## FAQs about Centralpoint Overview ### What company size and specific industries is Centralpoint built for? Centralpoint is designed for mid-to-large enterprises, government agencies, healthcare systems, and regulated industries that need secure, governed AI and content delivery. It is suited to organizations that require control over their systems and want to avoid vendor dependency or cloud lock-in. Features and Usability ### What are the key features of Centralpoint? Centralpoint offers content management, document management, workflow management, and role-based permissions for organizing information and controlling access. It also includes dashboards, reporting and analytics, search and filtering, API and third-party integrations, plus AI Copilot, AI Summarization, and machine learning for analysis and automation. Integrations ### Which third-party tools and platforms does Centralpoint integrate with? Centralpoint connects natively to over 40 integrations, including Active Directory Manager, Adobe InDesign, Algolia, Box, Brainshark, Brightcove, ChatGPT, Eventbrite, Google Analytics 360, Instagram, LinkedIn for Business, Meta for Business, Microsoft Excel, Outlook, PowerPoint, SharePoint, Viva Engage, and Word. Getting Started and Support ### What training and onboarding options does Centralpoint offer? Centralpoint provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference material, and videos support self-paced review of features and steps. Getting Started and Support ### What customer support options does Centralpoint offer? Centralpoint provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 4,665 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**51%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Centralpoint supports all three of the features reviewers value most: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, control and update content more efficiently, and manage documents in one place, allowing teams to find information faster and keep knowledge accessible across the organization. Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Electronic Signature 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Web Forms 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Web form that allows users to enter data that is sent and processed for different reasons 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Centralpoint 429 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Academic/Education: Software specialized for schools (K-12 & Post-Secondary) - Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Ad hoc Query: One-off queries made on an as-needed basis - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Assignment Management: Assign issues and tasks based on availability or required skills - Asynchronous Learning: Supports flexible learning at different times (i.e., learners can access course materials at their own pace) - Attestation: Collect, track and store acknowledgements that policies have been read and understood - Attribution Modeling: Analyzes the amount of credit that should be assigned to sales and conversion touchpoints. - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audio File Management: Supports audio files - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Auto Extraction: Automatically capture data from documents, records, or other online sources - Autocomplete: Autocompletion of a word or phrase that the user is typing - Autofill: Automatically populating fields or sections within a form - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Backup: Data is backed up automatically to prevent data loss - Autoresponders: Create and automatically send premade copy in response to customer messages - Badge Management: Create, manage, and print wearable badges - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Benchmarking: Compare key metrics for the business against prominent players in the industry - Big Data Analytics: Examine large amounts of data to uncover hidden patterns, correlations, and other insights - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Blogs: Allows users to publish blogs on social site - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Business Continuity Exercising: Scenario-based process that test the validity of business continuity plans and procedures. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Certification Tracking: Maintain personal certifications/qualifications - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Content Sharing: Digitally share pre-made materials and self-created content with others - Contest Management: Organize and manage interactive contests or challenges - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Corporate/Business: Software specialized for corporate use - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Course Authoring: Developing custom training courses for educating employees or for teachers to create courses for their students - Course Management: Create, organize, and assign courses to users - Course Tracking: Track which progress and course materials have been completed by each user - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Touchpoints: Identify specific interactions between customers and brands - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Aggregation and Publishing: Assemble data from multiple sources - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Blending: Merge data from multiple sources to a single data set - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Catalog: An organized inventory of all data assets - Data Classification: Grouping log entries based on similar attributes. - Data Cleansing: Removes data that is incomplete, inaccurate, or irrelevant from a dataset - Data Connectors: Connect to big data sources - Data Dictionary Management: Stores definitions of the data elements and their relationships (metadata) and how they are retrieved for the user - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Glossary: A collection of terms that define data key characteristics - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Data Lineage: Gives visibility to the origin, history, transformation and location of data - Data Linking: Collating information from different sources in order to create a more valuable and helpful data set. - Data Management: Ability to handle large datasets - Data Mapping: Track the management and flow of data throughout the organization - Data Masking: Modification of sensitive data to make it invaluable for unauthorized intruders - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Mining: AI method of discovering or extracting data patterns from larger volumes of data - Data Modeling: Conceptual model of how data items relate to each other - Data Profiling: Examines, analyzes, and organizes data to create relevant summaries or graphs. - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Data Sampling: Selects, manipulates and analyzes subsets of data points to identify patterns/trends - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Data Warehousing: Central repositories of integrated data from various sources - Database Support: Supports common databases such as MySQL and Oracle - De-Coupled Front & Back Ends: Separate front and back end platforms to make coding changes without affecting user experience - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Digital Asset Management: Manage digital assets - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Analysis: Interpret, identify and extract specific data points, pattern and insights from documents - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Database: Type of non-relational database that helps store, query, record and manage data in JSON formats - Document Extraction: Extract documents and document data from data sources - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - eLearning Companies: Software specialized for companies that sell courses/content - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Address Extraction: Extract email addresses from multiple data sources - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Entity Analysis: Inspect the given text for key elements such as names of people, places and more - Environmental Compliance: Guidelines for conforming to environmental laws, regulations and requirements - Event Calendar: A list of events with their respective dates - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Evidence Management: Administration and control of evidence related to investigations/cases - Exceptions Management: Automated handling of non-compliant EDI transmissions. - Expiration Management: Track and manage expiration of various items including products, warranties, licenses, and contracts - Extended Enterprise Learning: Training that is provided to learners outside of a company - Faceted Search/Filtering: Faceted Search/Filtering - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For eCommerce: Intended to be used by online stores - For Enterprises: Designed for large businesses - For Marketers: For the intention to be used by marketing teams - For Sales Teams/Organizations: Caters to sales teams - For Training/Education: Used for training or educational purposes - Forecasting: Form predictions based on past and present data/trends - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Franchise Intranet: A central repository to manage branding content across franchisees. - Fraud Detection: Identify and prevent suspicious activity - Full Text Search: Search for specific words or phrases within a document or database - Functions/Calculations: Perform various mathematical calculations using the data - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Governance: Management of rules, practices, and processes of a company - Gradebook: Track student's scores and grades on course materials - High Volume Processing: Process and analyze large volume of data - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Image Editing: Edit, touch up, and convert images for publishing - Image Extraction: Extract images and image data from multiple data sources - Incident Management: Manage and track all disruptions and incidents - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Interactive Elements: Various components within a system including buttons, clickable icons, hover effects, and more - Interactive Reports: Edit and personalize data view as needed - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Inventory Management: Track and manage inventory levels to maintain proper supply - IP Address Extraction: Extract IP addresses from multiple data sources - IP Rotation: Automatically changes IP addresses to avoid website IP restrictions. - ISO Compliance: Guidelines set by the International Organization for Standardization - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Risk Management: Manage risks related to IT systems - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - KPI Monitoring: Tracking the status of previously identified performance measurements - KRI (Key Risk Indicator) Monitoring: Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Learner Portal: Students can access materials and communicate with instructors via their online student profile - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Map Creation: Create custom maps - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Member Accounts: Accounts held by members of an organization - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Metadata Management: Collect and maintain structured information that describes data or content - Microlearning: Distribute training content in bite-size pieces that can be consumed in short periods of time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Dashboards: View and present dashboard on mobile devices - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Mobile Learning: Access for students to complete learning materials on mobile platforms - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Store Printing: Print from multiple store locations - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - OLAP: Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data - Online Store: Website through which businesses can sell goods or services over the internet - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Order Management: Manage and track customer orders for goods, investments, or any other purchases - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Pattern Detection and Recognition: Filtering incoming messages/alerts and detecting patterns to spot anomalies. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Phone Number Extraction: Extract pricing data from multiple data sources. - PIA/DPIA: Data impact assessments to identify and mitigate potential data risks - Policy Creation: Create new policies or alter existing policies - Policy Library: A repository of all past and existing policies - Policy Management: Create, manage, and track policies and procedures within an organization - Policy Metadata Management: Group policies by type for easy classification and discovery - Policy Training: Train and educate employees on existing and/or new procedures and policies - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Preview Functionality: Preview materials before finalizing projects - Pricing Extraction: Extract phone numbers from multiple data sources - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Private Network: Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Profitability Analysis: Evaluate the degree to which business operations bring monetary gains - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Public Dashboards: Publish dashboard publicly on various platforms - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Query Builder: Tool that allows users to create and execute database queries without needing to know the underlying syntax of the database - Query Suggestions: See options for potential search queries within the system - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Regulatory Intelligence Feeds: Real-time updates, analysis, and insights on regulatory changes and developments affecting specific industries or jurisdictions - Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Sales Pipeline Management: Pipeline view and tracking lead status - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - SCORM Compliance: Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework - SDKs: A set of software tools and programs used by developers to create applications for specific platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Self-Service Access Request: Enable end users to request access or request changes to their account privileges - Self-Service Content Curation: Assembling information about a topic of interest and building content paths without assistance from third parties - Sensitive Data Identification: Identify sensitive or personal information collected from users - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Social Learning: Create tools to promote social interaction and learning between students/trainees and instructors/trainers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spam Detection: Detect spam, BOT, or invalid email addresses - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Statistical Analysis: Apply statistical/mathematical models to sets of data - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Synchronous Learning: Real-time, interactive learning experiences where participants engage in learning activities simultaneously - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Editing: Edit text as needed - Text Mining: Transforming unstructured text into a structured format to identify meaningful patterns and new insights - Third Party Course Library: A set of pre-made courses offered by a third party - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Topic Clustering: Identify topics to prioritize document research - Training Management: Track employee/learner's progression through training programs - Training Record Management: Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Onboarding: Guide new users to understand and become proficient in using a product or service - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Video Support: Supports various video file formats - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visualization: Graphical representation of data or processes - Web Data Extraction: Extract data from any online source. - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Analytics: Track and analyze information regarding website visitors - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - What-if Analysis: Provides varying estimates based on different scenarios - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.9 (9) 4.9 Based on 9 reviews ## Pricing Value for money 4.5 (6) Free Trial Basic $500.00 Flat Rate,Per Month Value for money 4.5 (6) 4.5 Based on 6 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 9 reviews Filter by rating 5(5) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AF Austin F. Manager Consumer Services ### "Use it again" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 21, 2025 Overall I had a positive experience and I felt that the site did a lot of the work for me. I would choose to use this again. Pros It’s a solid product with tons of features. It can handle multiple affiliates efficiently and requires fewer resources to operate. Cons I did not like the OxyCon issue tracking system, it seemed a little clunky for lack of better term. A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Brice T. Strategic marketing officer Banking ### "Centralpoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 18, 2022 Pros Centralpoint has a lot of nice and interesting features and modules in large number we have the possibility to manage several audiences on a single platform Cons I think that the modules and some features need to be improved and modernized Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mas Adiana M. Oracle Database Administrator Financial Services ### "Centralized data on one point" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 8, 2022 Pros It has an easy and simple solution to channel all the data from various outside offices that we have into one data warehouse. All our data and document can be distributed easily and securely with it. Cons It is a complex software that need an expert to manage and setting it up. Switched from [DigitalDrawer](https://www.capterra.com/p/69649/DigitalDrawer/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Peter M. Director Hospital & Health Care ### "Excellent Platform for Multi-Hospital System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2018 We are very happy with the CentralPoint product and investigating moving our intranet from SharePoint to the platform. Pros CentralPoint is a very solid product with extensive features and modules. The system allows us to handle multiple affiliates or audiences on a single platform and as a result we require fewer resources to support our websites. Although CentralPoint has many options for basic department end users it is very easy to create logins and train how to update their specific pages. Support is excellent and Oxcyon provides an issue tracking system. We are a large healthcare system with many requests. All are answered and resolved quickly. I can think of nothing we have asked for that has not been accommodated. Cons There are many features which can be overwhelming. Certain modules need to be modernized and made easier for the user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Manager Consumer Goods ### "One Central Point" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 Pros Centralpoint has a ton of pre-built features and is able to source data from many different locations. The search is quick and can be used to filter data sets. Cons It can be overwhelming since there are so many different modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FB Frank B. Application and Database Administrator Automotive ### "Easy to use robust website solution that scales." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 We have several self-hosted web sites that run on CentralPoint and are very happy with them. The Audience role is a powerful tool once we learned how to use it. They helped us set up the synchronization from development => user acceptance => production even though they are on different machines. Pros Pros: We have been using Central Point for several years. It works very well out of the box, but it can be customized to meet your needs. There is excellent support from the vendor. They are constantly helping us get maximum benefit from the system. We connect to both DB2 and MS/SQL databases with no problem. Their code is well maintained - they push updates on a regular basis that increases functionality. Cons You have to be organized in order to use the system to its fullest potential. It took us a while to figure that out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Greg A. Media/Communication Specialist ### "CentralPoint has pretty much every feature you could want for a website." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 19, 2018 We have both our public site and our intranet on CentralPoint, and the consistency between them and the ability to carve out individual audiences and roles is great. Pros A lot of pre-established modules for specific functions that can be customized as needed. It's nice to be able to take advantage of upgrades or programming that benefit numerous clients and that the options and programming evolve with the industry trends. Cons While I find CentralPoint pretty user-friendly, I can see how some individuals without much experience in managing web content could struggle some with making their own customizations or building certain types of content. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tina B. Executive Secretary Primary/Secondary Education ### "Complete office solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2017 Pros Centralpoint incorporates everything electronically: our website, our documents, workflow, etc. We are still in the design/setup phase, but everyone there has been so accommodating with everything that we ask. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joseph P. Business Development Manager Chemicals ### "Joe P. - Pressure sensitive tape manufacturing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 9, 2017 We have been working with Centralpoint for several years. We find the ease of use in presenting hundreds of products with comparative technical details and supporting publications places our company as one of the most responsive in our industry. The system enables engineers and purchasing clients to select Adchem over its much larger competitors. Pros Ability to add and link technical documentation to products, applications, markets, technical support information maintaining continuity Cons Periodic system updates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161470/Centralpoint/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.