Who Uses This Software?

Organizations who want to unify all their communications in one place (Slack or Microsoft Teams).


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
    See pricing details
  • Pricing Details
    Unlimited plan: $39/month
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MailClark
  • mailclark.ai
  • Founded 2015
  • France

About MailClark

MailClark centralizes all your external communications (email, Twitter, Facebook) in Slack or MS Teams so you no longer need to switch between different tools. With MailClark, handle your customer service, work in Slack with clients or colleagues who only use email, collaborate on alerts and notifications & more! Getting started is easy: You just need to invite MailClark to your preferred channel to set up an inbox in Slack or Microsoft Teams.


MailClark Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

MailClark Reviews Recently Reviewed!

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Sep 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Cons: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Overall: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Vendor Response

by MailClark on September 19, 2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for? Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

Great slack app

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

Overall: Emails in one place

Vendor Response

by MailClark on September 19, 2017

Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Great addition to our Slack team

Sep 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Cons: Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Overall: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Vendor Response

by MailClark on September 19, 2017

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

I'm using mailclark for forwarding mail, like a big mail box

Sep 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nice theme, easy to use. It's nice that i can send emails from slack, and receive them on this platform too.

Cons: I didn't found a good tutorial how to use it, and community is too small for now. But after they will grow up, this product will be great.

Overall: Easy to receive and use mailboxes.

Vendor Response

by MailClark on September 19, 2017

Hi Adam, you¿re right, we should create more tutorials for our users. Have you seen our quick start guides e.g. https://mailclark.ai/help/quick-start-guide or https://mailclark.ai/help/email-groups-in-slack?

Very positive

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: once set up no further work needs doing. This means I can easily just let it run and do its thing to save me time every day.

Overall: save time

Vendor Response

by MailClark on September 19, 2017

Hi Tracey, Thank you for your support! Remember you can join our team whenever you need support or to share your suggestions to make MailClark even better!

The product is easy to use, it has 100% success rate (no undelivered mail), also, there is no delay.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, no undelivered mail so far, no lag in delivery.

Cons: Per month charge is little steep, especially when the email volume is limited, tiered pricing would be better

Overall: Our client's send us work order through email, those work order related emails are automatically forwarded to a specific slack channel. That way emails from clients never get lost.

Vendor Response

by MailClark on September 19, 2017

Hi Moe, thank you for your feedback, this is really interesting since we¿re always looking to improve our pricing. If we make a change, you'll be among the first to know!

Easy on-boarding, prompt response. Does what it says it does.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Slack integration makes it easy to have multiple people participate in handling incoming queries. Built in help menu is also a plus.

Cons: Unable to initiate a general tweet - can only retweet or reply to others. That's the biggest opportunity for improvement IMHO.

Overall: quicker response times to customers, less need to ping other staff multiple times, since they see the incoming mails too.

Vendor Response

by MailClark on September 19, 2017

Hi Charly, thank you for your feedback! We've added your suggestion to our feature requests' list¿we¿ll keep you updated of course.

It just works, and it keeps getting better

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Cons: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Overall: All communications in one channel : slack!

Vendor Response

by MailClark on September 19, 2017

Hey Franz, thank you from the whole team! About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier. Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered. Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

We have been using MailClark to notify us of email messages generated from our webform

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has been working flawlessly since implementation. We are able to deliver specific email messages received to our Slack users without the need to login to gmail.

Vendor Response

by MailClark on September 19, 2017

Hi Aaron, thank you for your review! Feel free to reach us via a Slack DM to MailClark if you ever need support!

Simple, smart

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy inbox of all your social accounts. Plus you can react easily to incoming messages from all your social accounts

Cons: Mail function can be better. It is easy to react, but the from address is not easy to adjust. It can be seen as spam

Vendor Response

by MailClark on September 19, 2017

Hi Wessel, thank you for your review! Have you tried our new 'Connect an existing account' feature? The setup is much easier. Feel free to contact us via a Slack DM to MailClark if you need help.