Who Uses This Software?

We serve the medical industry from small private practices and clinics to hospitals. We also work with a variety of small businesses from contractors to hair salons.


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • ReminderCall
  • www.remindercall.com
  • Founded 1998
  • United States

About ReminderCall

Now you can send appointment reminder calls, 2-way text reminders, and email reminders using your own software. Use your own voice, the system's voice, or a combination of the two. Includes English, French, and Spanish. Works with most scheduling software, spreadsheets, EHRs, EMRs, and custom software. Runs automatically. Allows you to see all confirmations and replies live on your dashboard. Live technical support is included with your account. HIPAA Compliant. Encrypted.


ReminderCall Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging

ReminderCall Reviews Recently Reviewed!


Capterra-loader

A great integrated reminder service that helps ensure return visits.

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments.

I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Cons: My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Overall: Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Vendor Response

by ReminderCall on July 25, 2018

Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

We LOVE our reminder call system as do our patients! It's minimized our no shows tremendously.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use with every EMR system we've ever had. We've been with reminder calls since 2006 and we've changed our EMR system at least three different times since then. Anytime we've had to change EMR systems and they didn't have some type of reminder system already, we would call reminder calls and ask if they would be able to work with the new system. The answer has always been a yes and they've always gone above and beyond with their customer service. It has multiple language options, so we can adjust each call to the patient's language preference. It truly is AMAZING!

Overall: I have more time to actually do other tasks around the office and do my job rather than sitting and calling 50 patients a day to remind them of their next day appointment. We have no complaints about this software. It's great!! Our patient's become so dependent on the reminders, that when we've had power outages or the EMR has gone down, they've actually missed appointments, or do the opposite and call in to confirm their appointments same day.

Vendor Response

by ReminderCall on June 02, 2017

Hi Jamee, Thank you for the wonderful feedback--I will share it with our team! Chantal

Totally reliable and unbelievable support

Apr 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of implementation

Overall: The services just work, every day. Over the last 4 years I have sent 65,000 voicemails and 50,000 text messages.

We started with just voicemail reminders for appointments and naturally they improved the likelihood of the meeting taking place. We then added txt reminders - and because it was so easy - we added a txt confirmation (right after the appointment was booked). Our customers love it.

The best part is that customers are much more willing to reply to txt messages. Those replies come to us as email (instead of calls) which are easy to handle.

We recently started to converse with customers via the txt service, which was easy to implement and efficient for our operators.

Can¿t imagine doing what we do without these services.

Vendor Response

by ReminderCall on April 18, 2017

Hi Phil, Thank you so very much for such a great review! We work really hard to offer the best service available, so I am happy to see that reflected in your experience. I made sure the Customer Service team got the recognition they deserve. They were really happy to see your review. Thanks again! Chantal Oicles ReminderCall

customer service is excellent

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reminder call is easy to use. patients like getting the text reminder and i like getting the email confirmation

Overall: less cancellations and no show appointments

Vendor Response

by ReminderCall on November 09, 2017

Thank you so very much for such a great review! I'm happy to see that the system is working for you. The customer service team was really happy to see your review. Thanks again!

It's Great

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use! We have found it that is immensely time saving for us. We no longer have to call patients unless they specifically ask us to.

Vendor Response

by ReminderCall on March 20, 2018

Wonderful! I'm glad we're able to help you better communicate with your patients: that's what we're here for. Thank you for your feedback!

ReminderCall has saved me a tremendous amount of money by eliminating no shows!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setting up the software was very easy and fast and so far the service has been outstanding. The ability to create custom messages for different types of reminders is an excellent feature and has reduced my no shows drastically. The reporting feature is a nice touch as well so that you can always pull up previous data!

Cons: So far I have not had any issues with the ReminderCall software and it has done nothing but benefit me!

Overall: Since using this software I've seen a significant decrease in no shows.

Vendor Response

by ReminderCall on May 08, 2018

Thank you for your lovely note. I so appreciate you taking the time to share your experience with ReminderCall.com. We are all very pleased that the system is helping your business! Please call if you ever need any assistance.

I just referred a friend to ReminderCall. I love it and don't hesitate to tell others!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of setup and use has been exceptional. This program has exceeded my expectations and has been a dream from day one. I don't give 5 stars - ever, but you've earned them and I will refer others every chance I get. I love that we can log in in real time to see our cancellations and I love that we can send extra messages outside of the automated reminders.

Overall: It has helped us to eliminate missed appointments and the lost revenue that comes from them. The fact that it integrated seamlessly with our Practice Management Software was HUGE. In short, everything about this software has saved us time and that means it's saved us money!

Vendor Response

by ReminderCall on November 09, 2017

Wow, what an awesome review! It made the entire team smile--even the engineers. They were especially happy to hear that the software integration is making things easier for you. Thanks also for referring us to a friend, that's awesome! If you need any assistance at all, please don't hesitate to call. :)

Such a timesaver!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is very easy to use. It has saved us in calling every patient daily to see if they are able to keep their next day appointments.

Vendor Response

by ReminderCall on November 09, 2017

Hi Sandy, Thank you for the feedback. It is great to hear that our service helps you save time. If you need any assistance, please don't hesitate to reach out. :)

So far I am happy

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I just began using reminder call and I like it so far with no issues. What I like best is that it integrates with my EHR system so I do not need numerous calandars and it automatically sends a reminder call/text to my patients. I can customize it to my needs and wants, which is great. I also like that it is affordable, unlike some other companies I looked into. I have not had to use customer support, but I did receive an email from them letting me know that I had no reminders going out and asked if I needed help setting it up. So it seems like their customer service is on top of things.

Vendor Response

by ReminderCall on January 18, 2018

Hi Shannon, Thank you so much for taking the time to write this up. We do pride ourselves in our old-school customer service, so if you need any help at all, please call. Thanks again! Chantal

Easy to use and has helped retain patient appointments exponentially.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Patients know when their appointments are and are more apt to call in to reschedule or cancel their appointments instead of having uncertainty of their schedules. Reduces the amount of outgoing calls from staff to patients due to missed appointments and needing to reschedule.

Overall: Less outgoing calls reminding patients of their appointments. We have less cancels, missed and rescheduled appointments because this gives them alert they need to plan for their scheduled appointments.

Vendor Response

by ReminderCall on November 09, 2017

Rebekah, Thank you so much for taking the time to write such an informative review. We're very happy that our service is reducing your clinic's number of missed appointments. For chiropractors, no shows can be a pesky problem, so I'm glad the system is working for you. If you need any assistance, don't hesitate to call. Thanks again!

Easy, convenient, accurate, user friendly

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can manage all of our calls from one dashboard. It is very user friendly and the account page is easy to navigate. Customer service is great and employees are quick to call me back if I am having issues. I also like that it has so many customizable features that can be used. The price is fantastic and I feel like we definitely get our moneys worth with this software.

Cons: Our patients do not like the voice of the person who does the reminder call, specifically the male voice is very startling.

Vendor Response

by ReminderCall on November 09, 2017

Thank you for the great review. I made sure our Customer Service Department got some kudos and your review made their day. Thanks also for the feedback about the male voice, we'll see if we can find something softer. Thanks again!

Fast and efficient

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like that is low cost, great reminders to the patients and easily changeable to for our office needs and the needs of the patients.

Cons: The server has to be on while the remindercalls are sent out. At times that there more options for the text to be sent out.

Vendor Response

by ReminderCall on November 09, 2017

Hi Waqas, Thank you for the review. I am sorry to hear you are having some issues. It is true that, for your software to be able to send us appointment data, your machine needs to be on. I hope the workaround that the Customer Service Department has set up for your office is more convenient. If not, please do not hesitate to let us know, there may be some other options. Thanks again for your feedback and patronage!

No more no shows

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: To noon for reminding client about the appointment as well as getting their responses and even rescheduling them.

Cons: No calls whatsoever. The pricing is right and the software works great every time. No more no-shows!

Vendor Response

by ReminderCall on April 06, 2018

Thank you for taking the time to give us some feedback! We're very happy our system is helping you reduce no shows. If you need any help, remember that we always happy to chat! :)

Great team there

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use.

Cons: I wish there was an option to create a text phone number that we can give to clients to reach us. Otherwise, this portal is only created when the software texts them for their appt reminder. Ideally, we could give clients our contact information as phone, email and text number. As it stands now, these text numbers are different for every client.

Overall: Fewer no-shows!

Vendor Response

by ReminderCall on November 09, 2017

Thank you for the positive feedback! I did want to mention that you can assign a number to your office. In fact, in most cases, you can use your office land line. We will reach out to you to see if you'd like to set that up.

I like this appointment reminder software! Easy to use and well worth the investment!

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how you can try it for the first month for minimal charges. This way if you find that it isn't the best fit for your office, then there's no contract or obligation to continue.

Cons: I haven't experienced any cons with this software yet. It has worked great for us and allows us to minimize missed appointments that cost our practice money!

The software is very simple to use.

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like how simple and easy the software is to use and to learn. I also think the customer support is very helpful.

Cons: There is honestly not a whole lot of issues with this software. Although the server has to be on while making the reminder call and that can cause some issues but not really a big deal.

Vendor Response

by ReminderCall on April 24, 2018

Hi Steven, Thank you for going out of your way to send us some feedback! We're happy to hear the system is working for you.

The Best!!

Jan 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is so easy to use. It saves so much time and helps tremendously with no shows. Setup was very easy.

Vendor Response

by ReminderCall on January 24, 2018

Hi Mary, Wow--great feedback, thank you for taking the time to give us a review! We're so happy our service is saving you time. If you need any assistance, don't hesitate to let us know. :)

Nothing bad to say, only good. So happy this service is available.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience is the best feature. It is so easy to send reminders now with just a click of a button.

Overall: Less no shows!

Vendor Response

by ReminderCall on November 09, 2017

Hi Terri, Thanks for the feedback. You are great customers and we are very happy that our service is helping you reduce no shows! Don't hesitate to reach out if you need any assistance. :)

I get reminders for my appointments through ReminderCall

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the two-way texting functionality. It's great to be able to communicate so easily and make changes to my appointments as needed.

Cons: I wish that the appointment reminders were configured to include a bit more detail about my appointments, however, I'm guessing that's all managed by the company that is using the software.

Overall: I don't forget about my appointments!

Vendor Response

by ReminderCall on June 18, 2018

Thanks for taking the time to write this. I have forwarded it to the ReminderCall.com team. It's rare to hear from people who receive the reminders--and we love it! Yes, you are right, the content of the message is customized by the user. We are all very happy to hear that you our finding our service useful. Thanks again! Chantal ReminderCall.com

Great

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is so easy to use. It helps tremendously with reminding people of their apts. Setup was very easy.

Cons: The server has to be own while making the reminder call and that can cause some problems but nothing major.