ReminderCall

ReminderCall

5 / 5 10 reviews

Who Uses This Software?

We serve the medical industry from small private practices and clinics to hospitals. We also work with a variety of small businesses from contractors to hair salons.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • ReminderCall
  • www.remindercall.com
  • Founded 1998
  • United States

About ReminderCall

Now you can send appointment reminder calls, 2-way text reminders, and email reminders using your own software. Use your own voice, the system's voice, or a combination of the two. Includes English, French, and Spanish. Works most scheduling software, spreadsheets, EHRs, EMRs, and custom software. Runs automatically. Allows you to see all confirmations and replies live on your dashboard. Live technical support is included with your account. HIPAA Compliant. Encrypted.


ReminderCall Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

ReminderCall Reviews Recently Reviewed!

Fast and efficient

Oct 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like that is low cost, great reminders to the patients and easily changeable to for our office needs and the needs of the patients.

Cons: The server has to be on while the remindercalls are sent out. At times that there more options for the text to be sent out.

Vendor Response

by ReminderCall on November 09, 2017

Hi Waqas, Thank you for the review. I am sorry to hear you are having some issues. It is true that, for your software to be able to send us appointment data, your machine needs to be on. I hope the workaround that the Customer Service Department has set up for your office is more convenient. If not, please do not hesitate to let us know, there may be some other options. Thanks again for your feedback and patronage!

I just referred a friend to ReminderCall. I love it and don't hesitate to tell others!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of setup and use has been exceptional. This program has exceeded my expectations and has been a dream from day one. I don't give 5 stars - ever, but you've earned them and I will refer others every chance I get. I love that we can log in in real time to see our cancellations and I love that we can send extra messages outside of the automated reminders.

Overall: It has helped us to eliminate missed appointments and the lost revenue that comes from them. The fact that it integrated seamlessly with our Practice Management Software was HUGE. In short, everything about this software has saved us time and that means it's saved us money!

Vendor Response

by ReminderCall on November 09, 2017

Wow, what an awesome review! It made the entire team smile--even the engineers. They were especially happy to hear that the software integration is making things easier for you. Thanks also for referring us to a friend, that's awesome! If you need any assistance at all, please don't hesitate to call. :)

Easy to use and has helped retain patient appointments exponentially.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Patients know when their appointments are and are more apt to call in to reschedule or cancel their appointments instead of having uncertainty of their schedules. Reduces the amount of outgoing calls from staff to patients due to missed appointments and needing to reschedule.

Overall: Less outgoing calls reminding patients of their appointments. We have less cancels, missed and rescheduled appointments because this gives them alert they need to plan for their scheduled appointments.

Vendor Response

by ReminderCall on November 09, 2017

Rebekah, Thank you so much for taking the time to write such an informative review. We're very happy that our service is reducing your clinic's number of missed appointments. For chiropractors, no shows can be a pesky problem, so I'm glad the system is working for you. If you need any assistance, don't hesitate to call. Thanks again!

Such a timesaver!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is very easy to use. It has saved us in calling every patient daily to see if they are able to keep their next day appointments.

Vendor Response

by ReminderCall on November 09, 2017

Hi Sandy, Thank you for the feedback. It is great to hear that our service helps you save time. If you need any assistance, please don't hesitate to reach out. :)

Nothing bad to say, only good. So happy this service is available.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience is the best feature. It is so easy to send reminders now with just a click of a button.

Overall: Less no shows!

Vendor Response

by ReminderCall on November 09, 2017

Hi Terri, Thanks for the feedback. You are great customers and we are very happy that our service is helping you reduce no shows! Don't hesitate to reach out if you need any assistance. :)

Great team there

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use.

Cons: I wish there was an option to create a text phone number that we can give to clients to reach us. Otherwise, this portal is only created when the software texts them for their appt reminder. Ideally, we could give clients our contact information as phone, email and text number. As it stands now, these text numbers are different for every client.

Overall: Fewer no-shows!

Vendor Response

by ReminderCall on November 09, 2017

Thank you for the positive feedback! I did want to mention that you can assign a number to your office. In fact, in most cases, you can use your office land line. We will reach out to you to see if you'd like to set that up.

Easy, convenient, accurate, user friendly

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can manage all of our calls from one dashboard. It is very user friendly and the account page is easy to navigate. Customer service is great and employees are quick to call me back if I am having issues. I also like that it has so many customizable features that can be used. The price is fantastic and I feel like we definitely get our moneys worth with this software.

Cons: Our patients do not like the voice of the person who does the reminder call, specifically the male voice is very startling.

Vendor Response

by ReminderCall on November 09, 2017

Thank you for the great review. I made sure our Customer Service Department got some kudos and your review made their day. Thanks also for the feedback about the male voice, we'll see if we can find something softer. Thanks again!

customer service is excellent

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reminder call is easy to use. patients like getting the text reminder and i like getting the email confirmation

Overall: less cancellations and no show appointments

Vendor Response

by ReminderCall on November 09, 2017

Thank you so very much for such a great review! I'm happy to see that the system is working for you. The customer service team was really happy to see your review. Thanks again!

We LOVE our reminder call system as do our patients! It's minimized our no shows tremendously.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use with every EMR system we've ever had. We've been with reminder calls since 2006 and we've changed our EMR system at least three different times since then. Anytime we've had to change EMR systems and they didn't have some type of reminder system already, we would call reminder calls and ask if they would be able to work with the new system. The answer has always been a yes and they've always gone above and beyond with their customer service. It has multiple language options, so we can adjust each call to the patient's language preference. It truly is AMAZING!

Overall: I have more time to actually do other tasks around the office and do my job rather than sitting and calling 50 patients a day to remind them of their next day appointment. We have no complaints about this software. It's great!! Our patient's become so dependent on the reminders, that when we've had power outages or the EMR has gone down, they've actually missed appointments, or do the opposite and call in to confirm their appointments same day.

Vendor Response

by ReminderCall on June 02, 2017

Hi Jamee, Thank you for the wonderful feedback--I will share it with our team! Chantal

Totally reliable and unbelievable support

Apr 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of implementation

Overall: The services just work, every day. Over the last 4 years I have sent 65,000 voicemails and 50,000 text messages.

We started with just voicemail reminders for appointments and naturally they improved the likelihood of the meeting taking place. We then added txt reminders - and because it was so easy - we added a txt confirmation (right after the appointment was booked). Our customers love it.

The best part is that customers are much more willing to reply to txt messages. Those replies come to us as email (instead of calls) which are easy to handle.

We recently started to converse with customers via the txt service, which was easy to implement and efficient for our operators.

Can┬┐t imagine doing what we do without these services.

Vendor Response

by ReminderCall on April 18, 2017

Hi Phil, Thank you so very much for such a great review! We work really hard to offer the best service available, so I am happy to see that reflected in your experience. I made sure the Customer Service team got the recognition they deserve. They were really happy to see your review. Thanks again! Chantal Oicles ReminderCall