# ReminderCall.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReminderCall.com the right Appointment Reminder solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161549/ReminderCall/reviews --- ReminderCall.com 4.7 (168) [View alternatives](https://www.capterra.com/p/161549/ReminderCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReminderCall.com Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews LS Laurie S Director of Client ServicesIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “This helps our organization send mobile intake paperwork electronically to our clients’ cell phones.“ May 20, 2022 AP Ashley P Medical Office AdministratorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “My system is not compatible with the advanced system or something to upgrade to the larger message options.“ May 12, 2022 LC Laurie C Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It helps with patient's scheduled appointment knowledge. “ May 12, 2022 JM John M SupervisorConsumer Services, 10,001+ employeesUsed the software for: Less than 6 months. “Customers can respond n ways that are not picked up if they don't follow the instructions given.“ January 12, 2023 LT Lindsay T Front Office ManagerIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “It has been a very useful service for our agency, and has helped us streamline our appointment process more. “ May 18, 2022 TL Tracy L CEO/Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I have had some reliability issues. Where messages didn't go out as scheduled.“ May 12, 2022 RG Rhonda G Center DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to use, easy to add different types of reminders for our multiple locations and clientele.“ May 24, 2022 CD Cheri D office coordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The only drawback for us is a 3 hour time difference to contact support - but there is usually not a critical issue that can't wait“ September 15, 2021 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Beverly W. Patient Education/ Mkg Medical Practice Used the software for: Less than 6 months ### "Huge Time Saver for Small Businesses" May 6, 2019 5.0 Remindercall freed up so much time at the front desk. Most importantly, the patients also love it because receiving a text is so easy and they do not have to take time out of their busy day to answer a call. A quick text reminds them of their appointment and they can go on about their day! Pros There are SO MANY wonderful features regarding this software. It saves so many man hours - allowing the employees to do other work. You can actual reminder calls to patients - you can send texts - which the patient can reply to and you can also send emails. I like the fact that you can use your own voice or have an automated voice used. You can also choose other language - which is an amazing feature. You can see all of the replies you've gotten and it works with most EHR software. Cons I have nothing negative to say about the software. Review Source Response from ReminderCall May 7, 2019 Hello Beverly, thank you for the wonderful review. We're so happy that you and your patients are enjoying the appointment reminders. Please remember that all accounts have access to live technical support, so if you need any assistance at all, we'd love to help! AE Aluko E. Sales consultant Real Estate Used the software for: 1-2 years ### "Remindercall.com is easy to use, the automated reminder options has helped our business immensely" July 2, 2021 5.0 Missing out on appointments was a great challenge but ever since i started using remindercall.com keeping appointments has been very easy and has helped out greatly. Pros I love reminder call.com because it's easy to use. It has an automated reminder option which made it easy to remind our clients about their appointments. Cons My only dislike is their website which could be more intuitive Review Source Response from ReminderCall July 14, 2021 Hi Aluko! Thank you so much for taking the time to write a review. I am so glad the automated feature helps you remind your clients about their appointments. Just to let you know, we have just launched version 2 of the software--but moving to it is voluntary. Please check to make sure you are on version 2 as the interface has been quite improved. If you need assistance, remember that live support is included with your account. Thanks again! TL Tracy L. CEO/Clinical Director Mental Health Care Used the software for: 6-12 months ### "Reminder Call - Client Appreciate - Time Saved" May 12, 2022 3.0 We love the convenience. Do not have to manually call each client saves time and money! Pros That my staff does not have to call each client to remind them of their appointments Cons I have had some reliability issues. Where messages didn't go out as scheduled. Reason for choosing ReminderCall.com Cost and compatibility with Google Calendar. Review Source Response from ReminderCall May 19, 2022 Thanks for the feedback Tracy! We'll be reaching out to you to look into your setup as Google Calendar is usually quite reliable. AV Ally V. Office Manager Medical Practice Used the software for: 2+ years ### "Helped Practice Reduce Cancellations and No-Shows" January 2, 2020 5.0 So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend. Pros We purchased this product to help reduce cancellations and no-show appointments. It has helped immensely! We are able to alert patients via text or call that they have an appointment in 24hrs, and they are able to confirm with their schedules. They are also able to respond, which comes through via our email, and enables a quick re-schedule if we see it fast enough! It has also reduced no-show appointments to less than 1%. Patients also love them messages and calls! They compliment the timeliness of them and consistency of the receipt of the messages and content. Cons We wish that we could send a confirmation text upon scheduling appointments, which could be added to their phones calendar from the message. Then also, the original reminder the day before... Review Source Response from ReminderCall January 8, 2020 Wow, thank you for the fantastic review. We are so excited to hear that your no-show rate went down to less than 1 percent. Thanks also for the great ideas. We have added them to our features request list. AF Angela F. Therapist Individual & Family Services Used the software for: Less than 6 months ### "ReminderCall is fabulous!" May 15, 2019 4.0 The system that we use was going to charge us 5x as much as ReminderCall for the same service and, as a small business, we just couldn't afford it. We were losing valuable work hours and tying up the phone lines making these calls on our own - also something we couldn't afford to do. ReminderCall is a lifesaver! Pros What a timesaver for my receptionist! She was spending hours making these calls and can now focus on so many other things! It was extremely easy to integrate with the medical software system that we use so we avoided having to enter any information into a database. Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost!! Cons The only drawback is that you have to access the report of confirmations/cancellations in order to find out who has done what. It would be helpful to have this either emailed or even integrated into the existing system (at least for cancellations) and I would be willing to pay more for that to happen. Alternatives considered [AdvancedMD for Mental Health](https://www.capterra.com/p/183961/AdvancedMD-for-Mental-Health/) Reason for choosing ReminderCall.com Cost and support Review Source Response from ReminderCall May 20, 2019 Hi Angela, Thank you for the awesome feedback, it's with these kinds of comments that we can work on providing even more functionality. It would be better if you could see your cancellations and confirmations live. The ReminderCall write-back feature can update cancellations and confirmations to some schedulers. This depends on the permissions that they give us. I'm going to have one of our technical support representatives take a look at your account and see if it's possible to turn that on with your software. We'll also look to see how your email reports are set up. Sometimes that can be set differently as well. Meanwhile, thanks again for taking the time to write a review! SF Sean F. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Appointment reminders" July 10, 2023 5.0 People have trouble remembering appointments these days. It is important to be able to remind them about their appointments. Most people check text messages right away, so they see the reminder. You can have the reminders go out at any time of the day. Patients can respond to the text message if needed. Pros It is a quick and inexpensive way to send text appointment reminders to patients. If they do not have a cell phone it will convert the text message to a voice message reminder and call them. Cons I have nothing negative to say about Remindercall.com. It has everything I need to remind patients about their upcoming appointment. Review Source DS Dawn S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice integration with scheduler!" May 14, 2019 5.0 It used to take our office a couple hours to make all the patient reminder calls each day. We frequently would get an answering machine and have to leave a message. Patients were asking for text reminders, but we couldn't find one that met our needs and was affordable. ReminderCall is a partner with Clinic Dr. and the integration was a huge plus! It's saved our office a lot of time! Pros I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly. I also appreciate that after a couple failed test attempts, it will switch to a phone call to main. If an answering machine picks up, the entire call is recorded which is also nice. Cons It's tricky to get the settings right at first. We were paying extra for confirmation texts, which nearly doubled our monthly fee. But once we got that set up, it worked great and our fee was reduced. It would be nice to que different appointment types at different times. For example, we need 24 hours notice for massage cancellation but not regular appts. But they have to que at the same time. Review Source Response from ReminderCall May 15, 2019 Hi Bobbie, Thank you for taking the time to write this. We're very happy to hear that the system is working for you. Also, we can adjust your settings to get the system to send different appointment types at different times. One of our customer support team members will reach out to you and help customize that for you. Thanks again! VR Verified Reviewer Certified Personal Trainer Used the software for: 6-12 months ### "ReminderCall has saved me a tremendous amount of money by eliminating no shows!" May 4, 2018 5.0 Since using this software I've seen a significant decrease in no shows. Pros Setting up the software was very easy and fast and so far the service has been outstanding. The ability to create custom messages for different types of reminders is an excellent feature and has reduced my no shows drastically. The reporting feature is a nice touch as well so that you can always pull up previous data! Cons So far I have not had any issues with the ReminderCall software and it has done nothing but benefit me! Review Source Response from ReminderCall May 8, 2018 Thank you for your lovely note. I so appreciate you taking the time to share your experience with ReminderCall.com. We are all very pleased that the system is helping your business! Please call if you ever need any assistance. VR Verified Reviewer Front Office Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Reminder Call " May 14, 2019 5.0 Pros We love the use of this software for our office at is efficient, dependable and provides us with the accurate data related to our patient's appointments scheduled in our office. Patient's can easily communicate with us and saves them the hassle of calling when their is a texting option. Spares fees related to appt cancellations because it as easy as a text back to ReminderCall! Cons The thing we like least about this software is that if someone's voicemail is longer, they don't tend to hear the message of their appointment. The voice starts talking as soon as someone (even a voicemail box) is heard on the other end and it results in the reminder call being done speaking as the voicemail box is ready to hear your message. Review Source Response from ReminderCall May 20, 2019 Thank you for your feedback. Comments like these are very helpful. We're very happy that you like the service overall. There are some settings that can be changed a bit to help with the problem you are encountering. Please reply to this response if you'd like to try some different settings. VR Verified Reviewer Owner Sports Used the software for: 1-2 years ### "Reminder call is great" September 4, 2018 5.0 We have had increased productivity, reduced cancellations and my entire staff is happy. Pros Easy to set up and use. The system is easy for all users. Cons There isn't anything that we don't like about it. Review Source Response from ReminderCall September 10, 2018 Thank you so much for taking the time to share your experience with ReminderCall.com. We are proud of our ability to free up your staff to perform other tasks. We appreciate your feedback! KM Katie M. Office Manager Medical Practice Used the software for: 6-12 months ### "Reminder Call Review" May 17, 2022 5.0 Pros Easy to use. The people on the other end are helpful to get everything set up. Cons Recently ti seems to have changes to just initals for the confimation appointments. It makes it hard because I have to go through the schedule & try to figure out whose initials they are & double check the phone number against it to confirm the appointment. Review Source Response from ReminderCall May 19, 2022 Hello Katie! Thank you so much for the wonderful feedback. Your ReminderCall account still shows the recipient's full name, so could it be that the scheduling software you are using has changed? Let us know if you'd like help finding an easier way to match up your confirmations to the patient's name. Perhaps the activities page or reports could be easier to scan. Remember, live support is included with your ReminderCall account. LC Laurie C. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ReminderCall review" May 12, 2022 5.0 It helps with patient's scheduled appointment knowledge. Our no-show rate is low. Pros The product is easy to use. The process to change and update messages is very simple. Cons I have experienced long hold times for customer service when I have had a question about the product. Review Source Response from ReminderCall May 19, 2022 Hello Laurie, this is the first time we've heard any complaints about hold times for Customer Service. Thank you for bringing it to my attention. Thanks also for taking the time to write your review! CG Charles G. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Works great to let clients know appointment times" September 10, 2021 5.0 It saves a lot of time and keeps a record of those that were contacted. Pros We used to spend several hours per day making confirmation phone calls. Now we only spend a few minutes uploading the data so that reminder call can make the calls for us. Cons We haven't found anything that we really dislike. It works for what we need to do. Review Source Response from ReminderCall November 10, 2021 Hi Charles, Thank you for taking the time to write this. We're so glad the system is saving you so much time. Thanks again! sF sam F. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product but could be better" May 20, 2022 5.0 Overall has been great but the new changes have made it more difficult to use and take more time out of my day Pros Ease of use and ability to text my patients Cons Have to go through a lot to see who is confirming and who is responding differently to the reminder Review Source CE Carrie E. Office Manager Medical Practice Used the software for: 2+ years ### "We love ReminderCall" December 19, 2019 5.0 We are very pleased with ReminderCall it has taken given our employees extra time to work on other things, and not focus on just making calls to remind patient's of their appointments. Pros I really like that ReminderCall is able to access our appointments without me having to do anything. One time setup, and then done, I can forget about it. Cons Patients do tell us that they will answer the phone and no one is there. I know this is from the lag from the time the phone is answered until the computer starts talking. I wish there wasn't any delay at all. Review Source Response from ReminderCall December 20, 2019 Hi Carrie, Thank you so much for sharing your experience. We are very pleased to hear that the service is saving you time. Thanks again! SH SEAN H. General Manager Medical Practice Used the software for: 1-2 years ### "Very Happy with ReminderCall" December 13, 2019 5.0 I love the customer service with ReminderCall. Every single time I've called, I have talked to someone very pleasant on the other side who is more than willing to help me out and get me the answers I seek. The software is very easy to use. Pros I like the ease of use, the ability to see when a call went out and even the recorded response/reply from the patient. Cons I don't really have any cons to list about the software. Of course, any kind of break in the cost of thedaily usage of the software is going to put a smile on my face. Reason for choosing ReminderCall.com Our EMR software was limited to only certain vendors that we can use for our needs in this way. The customer service, pricing and ease of use of the software is what sold us. Review Source Response from ReminderCall December 19, 2019 Hello Sean, Your review made our day and we will pass it along to our Customer Service Team! Thank you. LG LOIS G. Exceutive Director Religious Institutions Used the software for: 2+ years ### "Reminder CallService" December 18, 2019 5.0 I no longer have to call the client and remind them of their appointment. It also benefits the client because if they realize that they need to reschedule their appointment, they will call or text back. Pros It texts the client to remind them of their appointment through the use of the Google calendar. Cons When the client responds to the text their text does not go to my cell phone. Review Source Response from ReminderCall December 19, 2019 Hi Lois, Thank you so much for the feedback, this is what helps us improve our service. The good news is that we are working on a texting app. In the meantime, there is a setting that sends text responses to your email and hopefully, you could view those from your cell phone. Please don't hesitate to call if you need help setting that up. cH chris H. office manager Medical Practice Used the software for: 2+ years ### "review of reminder call" December 13, 2019 5.0 we have had very good luck with Reminder Call. It was easy to set up and works well with our software. Pros It is very easy to use - once it is set up the software does all the work for you. We never have any issues with the software and have not received many complaints. Cons sometimes if the internet is not very good, it will sound a little garbled on the receiving end. Review Source Response from ReminderCall December 19, 2019 Hi Chris, Thank you for your kind words. We can usually get a clear sound. Please call us at your convenience so that we can fine-tune your settings with you. Thanks again! LA Linda A. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "An easy product to set up and use" May 24, 2022 5.0 We use this to schedule and confirm covid testing. Pros Reminercall.com was easy to access and set up. We were done in minutes. When we had questions, we called, and there was help right away! We have had no complaints from our customers. Cons There really hasn't been a downside to using Remindercall.com Review Source CW Chelsie W. Manager/SLP Hospital & Health Care Used the software for: 2+ years ### "Great for keeping appointments" September 10, 2021 5.0 Excellent experience. Pros The customer service and ease of installment was excellent for non savy tech people like me. Cons Our new location had difficulty with power outages and it causing the tunnel to stop running. Review Source Response from ReminderCall November 10, 2021 Hi Chelsie, thank you for taking the time to write this. We'rere so glad you like our customer service--we purposefully keep it old school, with live people ready to talk to you. Thanks again! RB Rebecca B. Office Manager Medical Practice Used the software for: 2+ years ### "Review for Drayton Valley Physiotherapy" September 20, 2021 5.0 Pros It is very user friendly, all of our clients love having texts sent to remind them of their upcoming apts. Cons Nothing, I have no complaints. Very user friendly. Review Source Response from ReminderCall September 27, 2021 Thank you so much for sharing your experience on Capterra and being such a great customer! TH Tracey H. Office Manager Medical Practice Used the software for: 1-2 years ### "Very easy" December 23, 2019 5.0 We have seen a substantial decrease in missed appointments in our office. We have also had people decline a reminder card because they get the text or voicemail. Saving our environment is a plus. Pros This software was so simple to start up and continue to use. Our patients LOVE being able to get text messages or voicemails to remind them of their appointments. It integrated so easily with our software also. Cons I can't say there is anything I have had trouble with. Reason for choosing ReminderCall.com We chose ReminderCall because it integrated with our software and was recommended by the same. It has been a great advantage. Review Source Response from ReminderCall January 8, 2020 Hi Tracey, Thank you so much for your feedback. We didn't realize our service was helpful in decreasing waste and you made our day! Thanks again! JK Jill K. DC Medical Practice Used the software for: 2+ years ### "Helps Keep Down No Show" May 10, 2022 5.0 Pros Reminder call is very easy to use and integrate. Cons We have to login to reply back to texts. Review Source Response from ReminderCall May 19, 2022 Hi Jill, we're so glad to hear that ReminderCall helps you keep down no shows. The ability to respond to the text messages without having to log in depends on the scheduling software you are connecting to our system. UH Umma H. Manager-Finance & Administration Non-Profit Organization Management Used the software for: 2+ years ### "My experience about the product" December 16, 2019 4.0 Pros Its user friendly. Also I like the unlimited email send option with a fixed monthly billing. As a growing organization, we don't need to worry about increased appointments which we need to send reminder to our valued clients. Cons Couldn't find any issue to mention . I would rather say the service is good. Review Source Response from ReminderCall December 19, 2019 Thank you for taking the time to send us some feedback. We've tried to configure our pricing to work for different situations, so we are glad to hear that you are enjoying the email pricing structure. Thanks again! DL DEB L. ADMIN ASSISTANT Health, Wellness and Fitness Used the software for: 2+ years ### "APPOINTMENT REMINDERS" January 2, 2020 5.0 VERY HELPFUL SINCE I USED TO HAVE TO CALL ALL PATIENTS MY SELF. WE HAVE GROWN & I HAVE NO TIME FOR THAT Pros PATIENTS LOVE GETTIMG A TEXT THE DAY BEFORE THEIR APPOINTMENT Cons SOMETIME PHONE CALL REMINDERS DON'T CONNECT CORRECTLY & PATIENTS GET NO MESSAGE Review Source Response from ReminderCall January 8, 2020 Hello Deb, Thank you for the feedback. We're very happy to hear that the service has helped you save so much time. Our technical service department will be reaching out to see if we can help with your connection issues. Usually, there are some simple settings that need adjusting. Thanks again! Similar Products Featured