# Degoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Degoo the right Cloud Storage solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161550/Degoo/reviews --- Degoo 3.4 (44) [View alternatives](https://www.capterra.com/p/161550/Degoo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Degoo Ease of use 3.5 Customer Service 2.6 ## Pros and Cons in Reviews Anand S International Sales and Business Development ManagerImport and Export, 51 - 200 employeesUsed the software for: 1-2 years. “I purchased a Lifetime Membership of Degoo since it was promising me one time investment for giving me a huge data storage capability.“ February 26, 2023 VM Veronica M HrHuman Resources, Self-employedUsed the software for: More than 2 years. “Several emails to them as well as post to their online support still access could not be granted to previous account and despite the daily back ups, all photos saved for more than 2 years are just gone.“ July 11, 2024 LF Lucio F DeveloperInternet, Self-employedUsed the software for: More than 2 years. “They offer a storage service for a great price.“ July 27, 2022 RB Raffaele B OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I don't like the speed and neither does the interface, the thing that bothers me the most is the fate that the files are scanned by their bot.“ July 16, 2021 RB Raffaele B OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Unfortunately it is not a good software, cumbersome and not very functional, also the files are scanned by the service.“ July 16, 2021 GL Guilherme L CEOVenture Capital & Private Equity, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface is polluted;“ March 1, 2022 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arnold K. Lead Operations Clerk Retail Used the software for: 2+ years ### "Excellent way to keep files encrypted online" February 17, 2019 5.0 Pros Ease of use. Can access files on mutiple devices. Encrypted files are kept separated in their own password protected section. Cons Unable to view encrypted files. Yet encrypted photos are displayed on the front page "timeline". Review Source BN Binoy N. Dr Medical Practice Used the software for: 1-2 years ### "One of the best free options for backing up personal files and one of the cheapest for larger files" November 11, 2020 5.0 I'd say it was excellent when there was no size limit. Even now it's probably the best for photos and videos. But try not to upload anything with a name that could have copyright issues like a Christmas song. Pros What I like most about this is that tons of free storage is offered for free and you can earn more storage by watching ads (the best option), installing and playing some games (it's not recommended). You get a syncing app for your pc or a degoo app for your mobile device and you can set it up to automatically upload your photos and videos. There's an option to optimize storage which is quite helpful as well. You can earn upto 750MB for watching a single ad which is enough for a 4k video shot from your phone, but you can only upload 512MB/file. But unlike Mega which forces you to purchase premium plans once you lose your hard earned space, degoo lets you keep your files. And you don't lose the storage you earned once. For people who need more storage, degoo offers premium plans with no upload size limit or download size limit with TBs of storage for a very low price, and you could find coupons offered by different sites which would let you earn further discounts. Cons What I hate most about degoo? Well. They change their policy quite easily. When I first started using degoo, there was no upload size limit for any file. Then they reduced it to 512MB. There was no download/streaming size limit for your own files. They increased the space earned by watching each ad from 100MB to 750MB, but added restrictions to the size of the uploaded file and the size of the file that could be streamed. Not a big problem if you upload only small files or cut the videos into parts or format it to smaller size. But some people might not like it. You should avoid uploading music covers or naming your files after songs that are famous, else the bot would send you warning on copyright infringement. You are allowed to challenge this only once. Even people with premium membership have got this problem and some of them didn't even upload any songs/videos with names that could have such copyright. I uploaded a Christmas song that we had played for the church and got a warning and challenged the same to avoid account deletion. Review Source VM Veronica M. Hr Human Resources Used the software for: 2+ years ### "Big disappointment" July 11, 2024 3.0 Was good when it started until l upgraded to get more storage on the monthly plan. Pros The ease of storage even on phone change..can back up from different phones. Cons What they promised wasn't delivered. Even with monthly payments after subscribing to a pro plan, they still stopped the subscription and l have lost all photos. Several emails to them as well as post to their online support still access could not be granted to previous account and despite the daily back ups, all photos saved for more than 2 years are just gone. Is that really cloud storage ??????? Don't trust them sorely and have a back up plan to saving your photos or else you will get a shock when you lose memories saved on photos and no help or answers when you need it. Review Source VR Verified Reviewer Founder & CEO E-Learning Used the software for: 1-2 years ### "Affordable and easy to use mobile backup app" April 1, 2022 4.0 Pros It works for backing up my downloaded and screenshot images but I have a hidden folder in my mobile and the images I transfer to that folder do not get backed up to Degoo. The only way I can back them up is by backing them up before moving those photos to a hidden folder in my phone. You can have peace of mind as do not need to manually backup your images and videos anymore. I like that it auto backups my images which I have set on when the phone is charging. They have a generous free plan, which has ads but if you watch ads you get additional storage as rewards. You can get the pro plan when you need more space which is also affordable. Cons They can improve the view of moments and gallery to be able to reduce the size of the image displayed as per one’s preference. I can go to my connected device and access my backed up photos from there but there is no option as yet to filter my photos for a particular device in the Degoo Gallery view. The only option available to sort in Degoo gallery are newest or oldest. Reason for choosing Degoo Automating backup of all images, graphics, videos in my phone. Review Source ABB Antonio Bete B. NDT Oil & Energy Used the software for: 1-2 years ### "Ndt" February 17, 2023 5.0 It help me a lot to find my hold pictures in the system Pros It make me feeling good and safe for use Cons For me the software is very good and safe for use Review Source Anand S. International Sales and Business Development Manager Import and Export Used the software for: 1-2 years ### "Beware. Stay Away from Degoo. Terminating Account without any Logic" February 26, 2023 1.0 PATHETIC. Terminated my account because just 1 file which I upload violate their terms & condition. " File name: Re\_ Deepak Jalan (we are the Disney and Starbucks supplier).eml ".eml is Outlook extension for email files & they deleted all my data after rejecting my "Appeal"That means you cannot even backup email communication on Degoo ?" what is the use of using such service ?Another thing I was thinking was Degoo going through my files on their server ? For me it was fine as it was email communication but what about other people who are uploading their personal files, photos etc ? Would you want your pictures to be viewed by them or some creepy person having access of your file??? Pros I purchased a Lifetime Membership of Degoo since it was promising me one time investment for giving me a huge data storage capability. Cloud Storage like google drive, dropbox, one drive etc. charge you every month based on the plan you are on while Degoo was promising one time payment for lifetime Access. Cons Degoo is known for Terminating Lifetime Accounts. I saw people ranting about his on their social media accounts but little did I know & made a mistake of purchasing an account with Degoo. Upload speed is good but Download speed is pathetic. Either server will become unresponsive after sometime or you will get Slooooooooooow speed until "Server will become unresponsive" AGAIN.Customer Care Service is Myth. Almost 15 days and I haven't received any response from Degoo Support. Review Source NS Nicole S. co-manager Entertainment Used the software for: 2+ years ### "A Wonderful Free Giant Cloud until you lose your phone and mis-read the fine print(s)!! BEWARE!" April 17, 2020 3.0 I have gotten ABSOLUTELY NO RESPONSE WHATSOEVER to any of my emails about this to Degoo Customer Service, even when my emails said drastic things like "this year I lost my entire family" or "I lost my son and these are my only videos and pictures of my only child and I can no longer have children," etc. I also included screenshots of the instructions detailing how often I must log in or access my account in order to keep my files saved, and thoroughly. Pros Originally, I was recommending Degoo to everyone! I got SO MUCH SPACE, for FREE, and honestly I was using it primarily as a way to store all of my personal photos and videos of my only child, some of which were very large files. Since I mostly used my phone, I didn't realize there was such a problem accessing my stored files through pc. I think you can't... but this may have changed by now. I loved how it was written everywhere that my stuff would be forever stored, as long as I checked in once or twice a year. DONE! Cons Hard times came and I was mugged and have been smartphoneless for a few months now, so one day I decided to check in to Degoo and try to locate a few specific videos through my PC, only to find IT HAD ALL BEEN ERASED!! Even though I had read and followed the directions in the fine print of how often to check in to ensure saving my files, I failed to notice there was ADDITIONAL, seemingly CONFLICTING fine print saying it had to be accessed once every 3 months?! I still fail to understand how both sets of instructions can simultaneously be true. I also noted the app has to be installed and running... or something to that effect, which is bad news if you are needing space, ONE OF THE BIG REASONS WE USE CLOUDS, RIGHT?? Reason for choosing Degoo It was advertised first and often and seemed to work well, also giving me the option to sync up or to automatically upload any photos and videos taken, which I switched on at times. I later started using MEGA too, and the information was on my old Linux desktop computer, which "died," and I've yet to really attempt to get into that account again, knowing they make it a big deal to never lose one's original password key. (OMG, pray for me!) Review Source VR Verified Reviewer CEO Venture Capital & Private Equity Used the software for: Less than 6 months ### "One of the worst user experiences I've had in my entire life." March 1, 2022 2.0 The worst possible. Read my CONS field. Pros I can't find a pro. Maybe neutral points, but I won't waste my time. And I had the paid plan, which by the way I'm canceling after this review. So maybe I'll calm down after wasting so much time and energy. After all, if the supplier doesn't care about their product in the customer journey, why should I? Cons A LOT of cons! - The interface is polluted; - Many buttons overlap (and I have 3 iPhones of different versions); - They don't have support. I mean, it's worse: they have "support" but don't return ever (and it wasn't just me. I read several reviews saying that they have this problem); - It's not intuitive at all; - It's barely customizable (always remembering that I have the paid version. So should be better); Anyway, the list is long. The complexity of its use is surreal. Aaa, and yes, I am picky. And while I use Google Drive for my business in general (Degoo's idea was to manage media files), to make contextualization even easier, Dropbox would be the Ferrari of cloud tools. The Degoo? Think of the worst car of the worst brand in your country. And I say it with great tranquility because I test and eventually use practically all the main tools on the market. I know their competition. Reason for choosing Degoo We wanted to manage our digital media. And the cost benefit was attractive. After all, it's just uploading, putting in folders and eventually sharing. How difficult is that for a company that sets itself that way? It is difficult for me to make such a tool. But for those who want to compete like them, they managed to generate the worst experience possible. Review Source Stellan J. Teacher Entertainment Used the software for: 2+ years ### "I paid for 5 years and all my files have been wiped out, AVOID THESE CLOWNS!" September 8, 2020 1.0 They are pure and simple theives Pros Degoo is a complete scam, your files are not safe. They have sent emails to many people that they have scanned files and find some content infringing copyright. A few files were listed. They threatened to terminate my account if the were files not removed (these files did not even exist on my computer). Its total waste of time, money and your memories. DO NOT TRUST THESE CLOWNS. Your personal data is not secure and may be shared with other companies. They are scanning your files breaching privacy. Remove this crappy fraud cloud storage degoo. Cons They steal your money and wipe your files Review Source VR Verified Reviewer Management Consultant Management Consulting Used the software for: 1-2 years ### "Degoo Review for Management Consulting" July 23, 2022 5.0 Already described in the box: What did you like most about this software? Pros In the Management Consulting Business I have to store and update voluminous project data for my clients. To store the data with Degoo gives me the following advantages: do not have to store these data on my hard disk which runs faster, I do not have the risk to loose my data due to a possible head crash or possible mishandling and I do no have to perform lengthy back ups. Cons From my point of view there is no deficiency in this software. Review Source Luigi B. Disegnatore progettista Machinery Used the software for: 2+ years ### "Servizio utile e funzionle, se non fosse che chiudono l'utenza da un giorno all'altro" November 26, 2020 4.0 Qualche anno fa ricevetti la proposta via web di provare e acquistare la licenza Lifetime di Degoo che era un servizio nuovo, con app per PC e Smartphone, funzionava tutto molto bene, poco invasivo e con alcune feature interessanti (riduzione delle foto nel cellulare), a parte una generale difficoltà a reperire i file salvati. Avevo un Backup regolare dei pc, a mi era stato utile in un crash del HDD. Quest'anno un mail Bot mi avvisava che c'erano dei file (pdf ebook di libri acquistati) che violavano il copyright. Con difficoltà riesco a far capire la cosa (il servizio clienti non risponde se non dopo tante mail ed in ritardo). Ma fatto sta che avevano imposto una data di risoluzione che ha provocato la chiusura e perdita di tutti i file. Pros Applicazioni PC e Android molto facili ed intuitive. Cons Acquisto della versione Lifetime, ma chiusura dell'account per ipotetica violazione del copyright, comunque risolta tramite mille mail, perchè il servizio assistenza clienti è veramente inesitente (funziona solo quello virtuale, per le comunicazioni) Review Source VmC Víctor miguel C. uno Entertainment Used the software for: 2+ years ### "urgente problema" January 25, 2024 3.0 buena ,pero tengo problema para habrirlo,necesito ayuda para poder abrirlo de buelta y puce mi gmail y no me habre,lo que me hace pensar que perdi todo lo guardado Pros facilita espacio pc y puedo archivar todo tipo de carpetas,videos Cons tarda para abrir imagenes videos y se tilda Review Source RUG Romeo Urbain G. informaticien Computer Hardware Used the software for: 6-12 months ### "bonne application de stockage" December 30, 2022 5.0 c'est une application simple et très facile d'utilisation un peu coûteux mais efficace. Pros c'est une superbe application qui permet de stocker des photos et vidéo en toute sécurité Cons les fichiers multimédias ne sont pas affichés dans l'application Review Source AB Antonio B. Pensionato Non-Profit Organization Management Used the software for: 1-2 years ### "Bene per le foto e i documenti, male per i video " January 16, 2023 3.0 Facile per salvare documenti Pros Facile da usare e da installare. Gratis le funzioni base Cons Dopo due anni i video non funzionano . Le funzioni a pagamento sono troppo care Review Source MP Moisés P. Analista de Seguridad Banking Used the software for: 6-12 months ### "Opinión acerca de Degoo" May 15, 2022 5.0 He utilizado Degoo exclusivamente como medio de respaldo, para alojar información que considero importante, que pudiera hacerme falta en caso de que mi equipo o disco duro se dañe. Pros Lo que más me gusta de Degoo es que me ofrece 100gb de almacenamiento gratuito, la cual puedo destinarla para almacenar cualquier tipo de contenido multimedia y acceder a ella desde cualquiera de mis dispositivos. Cons Para tratarse de una versión gratuita los 100gb que ofrecen están buenisimo. Review Source TB Thierry B. Employee Photography Used the software for: 2+ years ### "Good deal, but very minimal basic features" October 24, 2022 2.0 Since the beginning, the speed was never good for me (I'm located in Belgium, Europe). But my goal was only to have a copy of my personal/private family videos, so if I lose my disk drive, I won't lose everything. Unfortunately, a few month ago, I discovered that approximately 80% of the videos were gone without any reason. So I've started to upload them again with the same old tool that I always kept on my computer, but with a speed of 3/4Mbps I could only upload about 40% of my videos after a few month... (The total folder of all my videos is around 1TB big). I know that the bandwidth is not a problem with my Internet speed or computer, because on the same computer I can upload to Google Drive, Polar Backup or iDrive at the maximum of my Internet upload speed... Pros When I bought it I could have a great lifetime plan of 10TB for a very competitive cheap price. Cons The tool I was using to upload automatically a folder from my pc doesn't exist anymore and is now, way too slow to be still used, unfortunately. I wouldn't buy this plan these days knowing that this tool is not available anymore. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Degoo No, it was the first product I bought Review Source VR Verified Reviewer sales manager Automotive Used the software for: 1-2 years ### "Assolutamente sconsigliata" May 30, 2023 1.0 assolutamente inaffidabile Pros Ci sono casi in cui zero stelle riflette meglio il valore. Questo è uno! App che si chiamava degoo 100Gb, ti fa guadagnare tanti Gb extra e poi senza preavviso sparisce tutto (a me email mai arrivata). Cons Il cosiddetto support center risponde con mesi di ritardo... Che dire... Evitate assolutamente questa app! Review Source MN Mathieu N. Senior Aplication Engineer Information Technology and Services Used the software for: 1-2 years ### "Good solution for storage" March 18, 2020 4.0 I use Degoo daily on PC and Android, I have never used the secure folder yet. I mainly use it to store data which I need from time to time. I think that it more useful than having backup hard drives. Pros One of the essentials that I wanted was the ability to access my information anywhere. Degoo allows access to information both on your PC / MAC and on your phone as long as you have an Internet connection. Possibility to encrypt a file in the interface (double security). Backup on all your devices, Degoo offers software to make automatic backup of your data. Cons Sometimes the transfer speed can be a little bit slow, but the development team has to work to optimize this point. The user interface has also changed a lot in the last 2 months. The support may be a little slow, but I have always had an answer to my questions. Alternatives considered [Zoolz](https://www.capterra.com/p/132789/Zoolz/) Reason for choosing Degoo Value for money Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Value for money Review Source VR Verified Reviewer Gerente de Disitribuição Information Technology and Services Used the software for: 2+ years ### "\*.\*.\* Degoo é ladrão de conteudo ---fiquem atentos---\*.\*" January 24, 2023 1.0 Quero a devolução do meu conteúdo, imediatamente, paguei por mais de 10 teras e depois de um ano de uso a conta desapareceu ((( São Ladroes de Conteúdo ))) Pros Quero a devolução do meu conteúdo, imediatamente, paguei por mais de 10 teras e depois de um ano de uso a conta desapareceu Cons \*.\* não divulgam a quem são os representantes no Brasil \*.\* Review Source SD Shannon D. Owner Fine Art Used the software for: 2+ years ### "Degoo storage " December 2, 2022 5.0 It's been a breeze to use, and save things that are major to save in my company, customer service is great helpful and gets back to you right away. Pros I like how you can earn free more storage daily, beyond what you already get, that you can load photos, documents, video, and more Cons That to upload videos you have to pay for that service, it should be free to a point after that you pay Reason for choosing Degoo Cause it offered the most for the least amount of money Review Source LF Lucio F. Developer Internet Used the software for: 2+ years ### "File storage for a good price, but with ads even on premium accounts." July 27, 2022 4.0 Pros They offer a storage service for a great price. Cons They show full-screen ads, which block the app for a few seconds, even on premium accounts, making browsing between files slow and difficult. Support does not work. They never respond to emails. They do not have 2-step authentication. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) price and storage size Review Source gL gladstone L. Freelancer Computer Software Used the software for: 1-2 years ### "Degoo experience " August 13, 2021 5.0 Degoo is perfect for me it allows me while im travelling to have internet plus its storage and security features works well in protecting users from malware and viruses its software interfaces well with other softwares and that too is a plus . Pros Degoo features cloud storage for your devices and allowing you to store your contents its 100Gb is one of the pluses i must say. To all users as youre given enough space to store your pics which gives your device the advantage to not overloading your internal storage .plus Degoo wifi is great for users that wants to use the internet and be unseen this is another plus for the developers .Degoo software works well .its speed is fast and connectivity is great .allowing the user to be satisfied with the service from its software at present i have recommended Degoo to alot persons i come into contact with and i have gotten good feed back of the users that i tell about the software and they love it .I boast about this software as it works well anyone using Degoo will have a satifying experience. Cons Presently i have no problem with this software it runs smoothly with my device and my pc at home when im on the go Degoo is my choice of software . Review Source ER Edgardo R. Administrativo Primary/Secondary Education Used the software for: 6-12 months ### "Tentador, pero peligroso " February 9, 2023 1.0 Hola, por favor no compren el servicio, es un fraude. Te gastas 99 usd por una cuenta vitalicia y a los meses te la cierran por "infringir sus normas" sin ninguna opción. Ese es su negocio. Pros Como muestra la foto del día, la interfaz es intuitiva. Cons Fotos eliminadas que nunca desaparecen, mal funcionamiento con datos Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Creí que era una mejor opción costo/beneficio, pero me equivoque. Asi volveré a google drive o onedrive. Review Source AB Andres B. Aucun Research Used the software for: 2+ years ### "Sur la tablette et le telephone mobile on ne peut pas gérer les fichiers, par exemple supprimer des " June 25, 2021 2.0 Pour le moment je trouve que c'est un gadget peu utile : tout y est en désordre, il faut des heures pour retrouver un fichier, et on ne peut télécharger qu'avec une tablette Pros La seule chose qu'on peur apprécier est le volume disponible. C'est tout Cons C'est le désordre total dans les fichiers uploadés. C'est extrêmement long et inefficace pour chercher et trouver un fichier. La fonction de montrer une image randomisee est un gadget absolument inutile. Enfin on ne peut pas gérer les fichiers uploadés comme sur un ordinateur : on ne peut pas les effacer. Sur tablette la fonction Poubelle n'existe même pas. Sur tel mobile la fonction existe mais quand on y déplace des fichiers ils n'y arrivent jamais et ils ne s'effacent pas des endroits où on veut les détruire. Absurde. Enfin, nulle part il nkest indiqué COMMENT CLIRE NOTRE COMPTE DEGOO ou COMMENT LE REMETTRE A ZÉRO EN EFFAÇANT TOUT CE QU'ON Y A UPLOADÉ. INCROYABLE ! Review Source AF Alexander F. Customer Success manager Computer Software Used the software for: 2+ years ### "high cloud storage capacity" December 4, 2019 5.0 Cloud storage and backup tool with ample initial space and no cost. Pros • Differential free amount of storage bigger than the competition. • Easy use and usability. • Increased storage when referring friends or viewing videos in android app. • Online chat for support. • No limitation for computers and mobile phones connected to the same account. Cons • Slow to upload files. • View files and download computer installation only. • You cannot back up all data and download directly to your computer. Review Source Similar Products Featured ## Related categories [Cloud Storage](https://www.capterra.com/cloud-storage-software/)