Who Uses This Software?

Dentrix Enterprise is dental practice management software for multilocation and group private practices, DSOs, community and federally qualified health centers, and institutional dental organizations.


Average Ratings

55 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Henry Schein
  • www.dentrixenterprise.com
  • Founded 1985
  • United States

About Dentrix Enterprise

The comprehensive solution for large groups, DSOs and community health centers. Built to meet enterprise market needs, Dentrix Enterprise helps your organization succeed. It boasts a relational SQL database on top of the award-winning workflow of Dentrix to centralize data and streamline complexity. If you seek to fully centralize management or create interoperability with medical software, the robust features and functionality of Dentrix Enterprise can help you get to the next level.


Dentrix Enterprise Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Dentrix Enterprise Reviews Recently Reviewed!


Perfect for multiple offices

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to jump from clinic to clinic as well as the reports that it allows you to pull out of the system.

Cons: The transition from core Dentrix to Enterprise is somewhat difficult for the clinic staff due to the "visual effects" not being there. This are in a little different place. But once they get used to the new placement, they appreciate the simplicity.

Overall: When we went from one practice to the second practice it became obvious to me that we needed something different then the ability to remote into the other offices computer to see what the numbers were for the day. We were beginning to lose touch with the new office. We looked for multiple solutions to our problem and demoed multiple software packages. After finding Enterprise, there was not a close second. Its ability to jump from clinic to clinic was amazing. The reporting gave us the solution we were looking for. I wanted something that put as much emphasis on the business of dentistry as it did dentistry itself. We now have the ability to stay macro and look at all our clinics (5) as a whole or, with the click of a button, drill down to the micro and find out what our areas of opportunity are with a single line item in a clinic. Without this software, we would not be in the place we are today and would not be looking to expand anymore.

Recommendations to other buyers: Make sure you have the equipment to run the software as well as an IT group that is used to using and running Enterprise. It is not the same as core Dentrix and if they say it is...that is not a good sign.

Vendor Response

by Henry Schein on June 26, 2017

Thanks for your review Michael!

Solid build, easy to use, great support.

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy to setup, very customizable, great support, interfaces with other common software. Out performs our medical and behavioral health software for ease of use, implementation, and regular maintenance.

Cons: A little pricey, especially when getting into Meaningful Use. Would like to see less third-party integrations for meaningful use or more options for third-party integrations. Would also like to see a built in maintenance solution.

Overall: Coming from an environment where there are multiple EHR systems my colleages are often jealous of Dentrix Enterprise. The documentation is thorough, which makes training staff and revising our own manuals a breeze. The software itself very infrequently has problems, and when they occur they are usually resolved within the day.

Recommendations to other buyers: Coming from an environment where there are multiple EHR systems my colleages are often jealous of Dentrix Enterprise. The documentation is thorough, which makes training staff and revising our own manuals a breeze. The software itself very infrequently has problems, and when they occur they are usually resolved within the day.

Vendor Response

by Henry Schein on June 26, 2017

Thanks for your review Brian!

Great Product

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great investment.

Pros: Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

Cons: There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...

You can manage appointments across multiple dentists, it just takes some time to learn.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: - Once you learn it, it's pretty easy to read the schedule.

- You're able to add the pricing to the services and list the treatment plan.

- You can add in when you've received a payment from a patient.

Cons: - When you try to reschedule someone, it shows a tiny little box on the right that you have to hover over it just to see which appointment it is. When you have many patients needing to reschedule, it takes time to see which patient is which.

- I wouldn't leave any very important information there, like social security numbers

Dentrix Enterprise is the one stop shop for Dental Clinics.

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature I like most about Dentrix is how it is accessible from both onsite and at offsite locations.

Cons: I wish that the Dentrix Client Version would auto upgrade after upgrading the Dentrix Server. Other than that, I have no complaints.

Overall: I have been using Dentrix Enterprise for eight (8) years. I recommend Dentrix for these reasons

Tech Support is knowledgeable, responsive, and professional

Compatible with many x-ray sensors

Features are current and are user friendly

Recommendations to other buyers: Dentrix integrates well with many Medical E.H.R. Practice Management Systems as well.

Vendor Response

by Henry Schein on June 26, 2017

Thanks for your review David!

Not user Friendly, needs a updated look

Jun 09, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I have no pros about Dentrix compared to other softwares that I have used. I have created a side by side comparison of the use of Open Dental and Dentrix. All features comparison from scheduling, accounts, reports, documents, notes etc. If I had to choose one pro that Dentrix has that Open Dental or Eagle Soft does not have is you can select in the patient's chart if they are English speaking or Spanish speaking.

Cons: Dentrix is not user-friendly. I have used Eaglesoft and Currently Dentrix and Open Dental. Open Dental and EagleSoft are very similar. It is easy to navigate between a patient, account, chart, notes, etc. Dentrix if you search for a patient you have to continue to type that patients name back in to navigate between family file chart etc. You would have to be experienced with both softwares to really see how much easier the use of Open Dental is then Dentrix. All new employees who come in and see the ease of Open Dental love their software. Open Dental has an early 90's outdated Microsoft look.

too many mouse clicks

Aug 18, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: no paper record, having an electronic forum really matters. populates interfaced programs with patient data reducing wrong site, wrong patient, issues.

Cons: Six times to select the provider......really! Two times to select the encounter number! you can't be serious! In my arena, I need to interface with a medical record as well as other systems, all those interfaces have been bad to date. Meaningful use? Whose meaningful use? if smokeless tobacco and now marijuana, those need to be included, otherwise, is it really meaningful? The reports are lacking, we need more adhoc reports based on all the structured that is captured.....why do we need a third party program to do this! Interfaces with other applications is dicey at best, i.e. iMedConsent. Why is this a problem? Why doesn't Dentrix Enterprise, destined for use with large dental groups, integrate better with other versions/applications run by Henry Schein. They do such great work with philanthropic organizations, why can't they apply that perspective to the various entities of their own companies.

Overall: EHR development and a paperless dental record.

Dentists and Dental Hygienists Love the software

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dentrix is a great dental software.

Pros: The visual aspects of Dentrix make this a product that provides ease of use. The charting is clear and easy to use. The notes are easy to build for the Dentists and make any amendments.

Cons: The cost of electronic prescribing is high as it is per provider for the feature. Meaningful use is another add on cost rather than being available in Enterprise as a feature.

Use this application daily with my patients.

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once you get used to all of the buttons, the software is easy to use. I like the many options to customize for each office.

Cons: Often, there are too many "clicks" sometimes I Junk the computer should be smarter but you have to tell it things it should already know. For example, make an appointment but then you have to change the date on the cc. It doesn't always save it.

Vendor Response

by Henry Schein on June 26, 2017

Thanks for your review Rebecca!

Dental office review

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties.

Cons: It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment.

Great software, but could use some improvements.

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is very end user friendly. Love the design of the modules and appointment book views. Easy to bill out of, and works good with HL7 interface.

Cons: Would like to see updates in the reporting, charting, permissions, insurance features (including verification of insurance), ledger features, as far as, grouping claims with procedures and adjustments.

Dentrix G6

Nov 15, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: A good product overall!

Pros: Ideal software for a paperless Dental Practice. It has a place for almost everything and is compatible with other applications.

Cons: Still has a few quirks that need to be addressed. Too much clicking of mouse. I wish it would respond to key strokes as well so that I don't always have to use mouse.

Love this product

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dentrix is affordable and makes it so easy to effectively and efficiently keep patient records, billing/collections, and treatment plan.

Cons: The software has frozen up on me more times than I can count. We were not sure if that was because of the software or our server, but Dentrix seems to be very touchy.

Dentrix enterprise is good for a practice with multiple locations

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that this is made for multiple practices. We travel to 5 offices during the week and with one log in I can view my schedule from each location.

Cons: The only downfall with dentrix enterprise is when you use it with a practice with multiple locations you loose other features like going chartless

Good to work with, could use a few updates in certain areas.

Aug 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer support is great to work with, tooth chart is easy to read. Scheduler is easy to read. User friendly for the most part.

Cons: Not being able to add more than one condition in med history. Having to get out of the chart notes, not being able to schedule from family file

Vendor Response

by Henry Schein on August 21, 2017

Thanks for your review!

I feel that some of the features take too many steps to complete.

Aug 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I manage a team of 19 hygienists and trying to keep all of them on the same page can be difficult, the "i" button has been the most useful tool for us in patient preparation

Cons: I feel that the printing of referrals to another specialists is confusing and difficult, takes too many steps.

Dental Software at its Finest

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: best software to use in any office. none is better

Pros: Easy to use, Easy tin integrate, and limitless customer support and help. Simple to understand and train.

Cons: It has many many many updates. every day it seems like something is needing to be updated. some we have to call and have help to update.

I love It

Dec 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dentrix is very easy to use and navigate though. Online help is always there if needed but do not need to use it very often

Cons: I cannot not really think of anything that I do not like about Dentrix other then when search for a patient you cannot use the arrow tab to scroll down

I use Dentrix daily to follow up on insurance claims for patients. As well as billing medicaid.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Dentrix Enterprise is very user friendly and easy to train new employees on insurance verification and setup.

Cons: I would like to see integrated insurance verification features as well as the ability to group primary and secondary claims with procedures and adjustments.

Dentrix offers a good product easy to use need help with reporting for FQHCS

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to teach and clinical options are good clincal note templates are good dexis works well with the product

Cons: reporting and practice management integration for a health center having to close out the clinical notes before going to another screen

dentrix enterprise

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: an easy software to use. it is user friendly, i like the graphic that has been use in the software but sometimes there are lots of steps to get to what you need to do.

Dentrix Dental Software

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Compatible with most dental imaging software, easy to navigate, great customer support, easy set up and installation.

Cons: Updates take a while, e-claims have trouble processing a lot of the time, reports take a long time to load.

have used for over 10 years and really enjoy working with the system and customer support it excelle

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: ease of navagation and the ease of intergaration with dexis digital software. signing of the charts for the docs

Cons: reporing really needs to be more user friendly. I dont like that the updates are not advertised when then come out

Excellent. ledger easy to read

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease and organization of the charts. Ledger makes the billing process a lot easier to keep track of payments.

Cons: The software really has no issues but it is a hard to get a hold of IT for technical support the wait is a while

pretty good, but a few hiccups here and there

Aug 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: the support team is great, the software is user friendly in most aspects, and the schedule is easy to read

Cons: it doesn't flow very well for our office, the ledger is difficult to work out of, and running reports is a major pain.

Enterprise is simple and very organized

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to work with, appointment book is well organized, Reports are generated quickly and

Cons: That I am not able to tally patient encounters just as easy as the reports, now I count each patient.

Vendor Response

by Henry Schein on August 21, 2017

Thanks for your review!

getting more involved but have had dentrix for the last 10 years and looking forward to learning mor

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: navigation and ease of charting, patient scheduling family file information tab and also providers sig

Cons: the reporting could be more user friendly and account management needs to be more involved with their clients

love dentix

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I think that we are able to send electronic attachments. I also like the ledger . Portal is amazing!!

Cons: I do not like that we are not able to walkout patients on the schedule and it go to that specific provider.

Very easy to use

Aug 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how simple it is charting patient treatment. Also how easy it is to correct and error we have made.

Cons: I have a hard time when it comes to the perio charting. Its not as easy to mark bleeding and mobility.

support has always been awesome. love that you don't need to continue to push save like other progra

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: a user doesn't need to push save after each function like other programs. easy to teach others the system.

Cons: don't like letters functions with generating reports. unsure about the unscheduled treatment reports.

Great Product

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a very functional application that provides all aspects that are needed for any Dental office. A full package covering from appointments to treatment plans and awesome family charting.

Overall: Amazing dental solution that has functionality that is hard to match. All needs covered from the dentist to the front office users. For all the functionality provided even our new staff members are able to easily adapt to the product. We are a Medical/Dental clinic, so we integrate with an EHR for our billing and appointments which is seamless with the help of support. Supports knowledge is very impressive.

Vendor Response

by Henry Schein on June 26, 2017

Thanks for your review Manuel!

dentrix enterprise is easy to use

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy navigation, lots of different features, easy to schedule appointments, able to change colors for different providers

Good option, but needs work

Sep 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Dentrix Enterprise was a step up from the previous version and allows for a little more variation of tasks.

Cons: It's pretty straightforward, but is very tedious when needing to make changes or run reports. It seems like there are a thousand steps to every task.

Easy to use

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Find this software to be easy to use. When I am in need of help with anything dentrix is always there to help me right away and goes above and beyond to teach me new thing when I don't know exactly what I am doing.

Vendor Response

by Henry Schein on August 21, 2017

Thanks for your review!

Dentrix User

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Has many capabilities and has many possibilities to pull reports. User friendly and easy to use and download

Cons: Needs updated to match today¿s technology. Older interface and image quality, has much more room for improvement

The program can use a lot of improvement, it looks like is was made on a Window 95 platform.

Aug 18, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Odontogram is really, really good. The filters are nice, with the toggling of the different layers.

Cons: The note templates should structured data and mineable. The picking the provider with Default and others multiple times throughout the workflow is super bad!!

!! The canned reports are not good, there should be an option for adhoc reports based on structured fields in the database. There should be a report for diagnostic codes used. There should be a report for the meaningful use information that we place in the chart. There should be Periodontal Screening and reporting (PSR) structured data and reporting. There should be a high caries module (high, medium, low) for preventive dentistry.

Overall: One EHR

Vendor Response

by Henry Schein on August 21, 2017

Thanks for your honest feedback.

Great Product

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great integration with third party applications if you need to extend your processes.

Pros: This is a very functional application that provides all aspects that are needed for any Dental office. A full package covering from appointments to treatment plans and awesome family charting.

Cons: Don't have a Con. This application actually covers all needs. We have a few remote sites with a central server and don't have any issues.

Flexible software options

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable and easy to use. I can find and run reports quickly. The features are user friendly.

Cons: Freezes (not responding) sometimes. Other than that the software does exactly what its supposed to.

I absolutely loved working with this dental software.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was so easy to use. I hated the old program we used before Dentrix. I actually used Dentrix we used another dental system than went back to Dentrix. It made the office run so smooth.

Cons: Sometimes I felt is was hard to train newbies because I was so use to the system it was so hard to go slow. I thought it was common sense but I have to make sure I understood some people aren't so computer sabie.

Vendor Response

by Henry Schein on October 06, 2017

Thanks for your review Kimberly!

Software at new job

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer service isn't bad when you have questions on how to fix something or to learn about something you don't fully understand.

Cons: Patient Communication system is not my favorite. There are not enough options for Mass Emails to patients. I don't like the analytic reports from Detrix. I enjoyed EagleSoft much better from an Analytical point of view.

Competent system for multi-office use pricing is very steep

Mar 20, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Stable system that could use generalized updating. Template customization and medical history field expansions are needed.

Pros: Software allows medical history prompt updates that are inserted to the note. Allowances for BP, Pulse and demographics.

Cons: Cost Support AR reporting customization are costly. Graphics are rather weak. Requiring offices to pay for the support teams and AR reports that are not intuitive is not comprehensible.

My experience has been good

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the customer service representatives are so helpful and patient with me every time I call. They are always there to help and very friendly and professional.

It overall has been easier to use than most other EMRs

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that there are not multiple different modules that you have to go through to get one piece of information.

Cons: I don't like that the flow of the ledger. I feel like the dates of service should match up to what money was collected from insurance and patient. It should flow much better then what it does.

my overall experience has been good as far as customer service and the ease of use

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoy how easy it is to navigate this program and how easy it is to teach others how to use the program as well.

Cons: sometimes the program does freeze up a lot. also i do not like that the program makes me change my password... but other than that there are no other concerns.

Great Software

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very detailed software with a lot of great tools to treat and document treatment for our pts. You will love it!!

Not really user friendly

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Perhaps if the company purchased all of the programs the software would be more functional in my opinion.

Cons: Not user friendly unless you had all the programs and the proper training . It can be frustrating to use initially.

Great product

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Quality and easy to use product allows for a high level interface in a dental office. trainings on the programs are offered and highly used

Cons: The buttons are close together and are not always intuitive. Once you get the hang of what is what.. you are golden

Smooth, smooth, smooth

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's been super helpful for me to scale up my dental practice. Really helped me focus on what's important for my business

Cons: Not sure how much I like the UI if you know what I mean. I find it quite difficult to navigate. Support is A+

Great variety of tools available, but lacking in comprehensive training and modern design.

Jun 10, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It's potentially well organized. Many neat features once you figure out how to use them. Color coding available.

Cons: Took a long time to get the hang of, and the icons seemed outdated and hard to identify. The training videos were only minimally helpful and also seemed very outdated.

Easy to use

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dentrix is easy to use and the customer service is great. Very responsive. We use it for billing and will eventually connect it to Athena.

Cons: The patient portal needs to be addressed. It is extremely limited and unusable. With this being a requirement of ACI, submitting for dental incentives is very hard.

Reliable, Stable

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Best program on market. scalable for multiple sites. Graphic interface more like a dental chart. Scheduling module is good.

Cons: Interface with medical EHR needs improvement. Meaningful use module integration with medical information needs to be more robust.

This is an expensive way to manage multiple dental practices under one database

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: This software does bring your multiple locations together and uses a single database. In the past, speed was a big issue but now it is a bit better.

Cons: Dentrix is slower than many of the alternatives, and they don't tell you that your imaging program will have trouble over a VPN unless both sites have very fast internet. Having a multiple location practice is difficult due to bandwidth problems on imaging. You might need to have separate imaging databases for each location. If you do that, then Dentrix Enterprise does what it says, although there are other options out there.

very new and learning

Aug 18, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: odontograph is very nice. I like the selection and color scheme. The trainer was fabulous.

Cons: why do we have to select the provider so many times.... please fix this

Frustrating at times

Aug 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Access and maneuverability is intuitive and easy to follow with minimal training. Customer support is responsive

Cons: Reporting is cumbersome and requires running multiple reports and manipulation of data in order to get desired results

Vendor Response

by Henry Schein on August 21, 2017

Thank you for your review and feedback!

Casual user

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I used the system very rarely but when I did it was complicated. However it was a very good system. Using it everyday I'm sure would help clear things up for use. It had a lot of features and was cool

Cons: Since I didn't use it all the time the system it self was confusing. Lots of commands and buttons but my coworkers used it like they were pros.