# Dentrix Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dentrix Enterprise the right Dental solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161566/Dentrix-Enterprise/reviews --- Dentrix Enterprise 4.1 (101) [View alternatives](https://www.capterra.com/p/161566/Dentrix-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Dentrix Enterprise Ease of use 3.8 Customer Service 4.1 ## Pros and Cons in Reviews MW Misty W AdminMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It was a good thing for me to test out as a student for dental assisting to get more experience with a different software besides Eaglesoft.“ May 23, 2022 SS Sumeet S CEOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Confirmation/reminders and all communications with clients is unreliable.“ April 13, 2022 Kristen P Great dental software solution for large and small practicesHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “We love the options to bundle services and the services just keep improving in their features offered.“ July 18, 2021 MW Misty W AdminMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It was not very user friendly.“ May 23, 2022 SW Susan W office managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I have found that so many of the software systems are SO user friendly you can pretty well figure out how to use them just by clicking around.“ May 11, 2021 Kristen P Great dental software solution for large and small practicesHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Since Covid customer service wait times are way to long.“ July 18, 2021 PL Peter L dentistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “There are a lot of features which support a dental office. “ June 12, 2020 SW Susan W office managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I found Dentrix to one of the hardest software programs to just get dropped into.“ May 11, 2021 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristen P. Great dental software solution for large and small practices Hospital & Health Care Used the software for: 2+ years ### "Highly effective dental software" July 18, 2021 5.0 We love the options to bundle services and the services just keep improving in their features offered. Pros So many features not even sure we use to full capacity yet. Helpful customer service when you get a knowledgeable person. Sales reps have excellent response time, etc. Cons Since Covid customer service wait times are way to long. Reason for choosing Dentrix Enterprise Ascend is not really fully developed. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Softech is dated and not condusive to paperless/digital charts at practice transition Review Source SS Sumeet S. CEO Hospital & Health Care Used the software for: 2+ years ### "Dentrix Enterprise" April 13, 2022 5.0 Excellent software for the price. The support is not the best, but the software is reliable and simple to use. Pros Easy and user friendly. Easy to train staff with. User-interface is simple and not complicated. Billing and creation of claims is easiest on this platform. Cons Confirmation/reminders and all communications with clients is unreliable. We have contracted with a third party company to ensure proper delivery. Review Source MK Maria K. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix Review" December 3, 2024 3.0 It worked well when and for the time period we needed it to. Pros User friendly platform. Had everything that was needed. Cons Outdated. Had to have multiple windows open to finish one task. Review Source mJ michael J. CEO Executive Office Used the software for: 2+ years ### "Perfect for multiple offices" April 18, 2017 5.0 When we went from one practice to the second practice it became obvious to me that we needed something different then the ability to remote into the other offices computer to see what the numbers were for the day. We were beginning to lose touch with the new office. We looked for multiple solutions to our problem and demoed multiple software packages. After finding Enterprise, there was not a close second. Its ability to jump from clinic to clinic was amazing. The reporting gave us the solution we were looking for. I wanted something that put as much emphasis on the business of dentistry as it did dentistry itself. We now have the ability to stay macro and look at all our clinics (5) as a whole or, with the click of a button, drill down to the micro and find out what our areas of opportunity are with a single line item in a clinic. Without this software, we would not be in the place we are today and would not be looking to expand anymore. Pros The ability to jump from clinic to clinic as well as the reports that it allows you to pull out of the system. Cons The transition from core Dentrix to Enterprise is somewhat difficult for the clinic staff due to the "visual effects" not being there. This are in a little different place. But once they get used to the new placement, they appreciate the simplicity. Review Source Response from Henry Schein One June 26, 2017 Thanks for your review Michael! VR Verified Reviewer Board Member Hospital & Health Care Used the software for: 2+ years ### "User for almost 10 years" December 12, 2018 4.0 Great! Pros DXE is a great EHR for dental practices that are FQHC or have multiple sites. It has wonderful features and is user friendly. Their customer support is wonderful, easy to use and can even be accessed online via chat. User conference is great! I do wish there was more user groups to connect, but overall it is an amazing event to learn and expand knowledge of program. Cons Reporting is clunky at times, especially pulling UDS information. Wish updates were more frequent. Review Source JA Jana A. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Our year with Dentrix." January 14, 2020 5.0 Pros The reports that available, the checks and balances to the system. Cons We have had a lot of difficulty in the year that we have had Dentrix, with our server. Main issue is that everything runs super slow, have had multiple technicians look and try to diagnose the situation. It had been rather frustrating. Another issue that we have had is that at implementation we were told that we were set up to run medical claims for procedures to be submitted to the patient's medical insurance. It took me 4 months to get everything figured out to do this. In fact we were not set up to submit the medical claims. That part is finally working for us, but with a lot of sweat equity. We do have a technician with Henry Schein that is going to work on our server in a couple of days. Hopefully things will get figured out. Review Source VR Verified Reviewer General Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Dental practice management software" November 12, 2018 3.0 I do not currently use Dentrix Enterprise in my business because of the problems I encountered while I was an employee of an office that used it. Pros I like the accessibility of cloud based software, which is important for dental practices with more than one location. Cons The software had many glitches while I was a user. Many of the reports we would run didn't have accurate figures. We would run multiple reports to make sure the software would give the same result, but it always gave different figures. Since I was paid based on what I produced, the way the software inaccurately reported the numbers, it affected my pay. From a business owner's perspective, this could cause you to overpay contract employees. I also didn't like that you couldn't switch between views without losing your work. There wasn't an option to save a note unless it was completed and sometimes I had to go back to a different screen to verify information and return to my note and found that I had to start over. Review Source VR Verified Reviewer Compliance Officer Medical Practice Used the software for: 2+ years ### "Good tool, support, and value" November 13, 2018 4.0 Pros This hits everything our dental staff needs. Everyone likes the scheduling functionality, back office works well. Cons There is some nickle & diming going on with some of the meaningful use functionality, and the recommended training is almost always unnecessary. When interfaced with other systems, Dentrix itself is very frustrating and can't do many of the things that we need it to. There is little help from support staff, you are always told to enter an enhancement request which just sits for years with no forward traction. Review Source Kara G. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Good option, but needs work" September 20, 2018 4.0 Pros Dentrix Enterprise was a step up from the previous version and allows for a little more variation of tasks. Cons It's pretty straightforward, but is very tedious when needing to make changes or run reports. It seems like there are a thousand steps to every task. Review Source VR Verified Reviewer Product Manager (Growth, Operations, Risk) Computer Software Used the software for: 1-2 years ### "Smooth, smooth, smooth" January 26, 2018 5.0 Pros It's been super helpful for me to scale up my dental practice. Really helped me focus on what's important for my business Cons Not sure how much I like the UI if you know what I mean. I find it quite difficult to navigate. Support is A+ Review Source HD Heidi D. Dental Front Office Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "UIHS Dentrix Enterprise Review" August 23, 2019 3.0 Pros Clinician friendly. Dental providers like all of the features. Cons Not being able to use the administrative functions in Dentrix. Our organization use NextGen and a HL7 interface. Reason for choosing Dentrix Enterprise Dentrix was the most popular and well known at the time with our clinicians. Review Source MS Megan S. Quality Control Manager Medical Practice Used the software for: 2+ years ### "Overall Great Product" August 22, 2019 4.0 Pros Features seem to become more and more user friendly with each upgrade. We appreciate that from a training and on boarding process. Cons New features cannot come soon enough. We would love to see a faster approach for new features. Review Source ML Melanie L. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "dentrix review" August 22, 2019 3.0 Pros Can have multiple clinics, lots of options for other software to be used with Dentrix. Cons Need someone to do start to finish training and help with set up when need be not just directed to help documents. Review Source EH Erica H. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Dental office review" March 26, 2018 4.0 Pros The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties. Cons It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment. Review Source JK Jodi K. Treatment Coordinator Hospital & Health Care Used the software for: 2+ years ### "User Friendly" August 22, 2019 5.0 Pros Runs efficiently with networking offices together. Cons Treatment planning, a tooth is extracted & removes the future treatment of an implant w/ restoration. Review Source TR Tiffany R. Treatment Coordinator Hospital & Health Care Used the software for: 2+ years ### "User Friendly" August 22, 2019 3.0 Pros Easy to navigate and train new staff members. Cons A tooth extraction removes the future treatment in the chart. The I doesn't show flags. Review Source LR Leith R. Dentist Defense & Space Used the software for: 2+ years ### "Not a lot " August 22, 2019 3.0 Pros Its pretty easy to use. Not a lot to say about it. Cons All of the missing functions from the regular Dentrix software Review Source cA carmen A. receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "dentrix review" August 23, 2019 3.0 it tracks a lot of things Pros it is amazing on how it keeps track of almost everything Cons nothing at all it has been great. Review Source DC Deana C. Office Manager Used the software for: 2+ years ### "Good to work with, could use a few updates in certain areas. " August 18, 2017 4.0 Pros Customer support is great to work with, tooth chart is easy to read. Scheduler is easy to read. User friendly for the most part. Cons Not being able to add more than one condition in med history. Having to get out of the chart notes, not being able to schedule from family file Review Source Response from Henry Schein One August 21, 2017 Thanks for your review! SW Susan W. office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hard to use" May 11, 2021 4.0 Pros I do dental front office fill in and often am just thrown into my position with little training on the software. I have found that so many of the software systems are SO user friendly you can pretty well figure out how to use them just by clicking around. Most of the icons are very useful to quickly identify what you need or are looking for. This is great for a busy front desk. Cons I found Dentrix to one of the hardest software programs to just get dropped into. It just did not flow for me. I felt like I was always hunting for the icon I needed to click on to walk a patient out, draw up a treatment plan or print a scrip. I actually ask now when I do fill in what software the office uses and if they use Dentrix I don't fill in for them. Review Source CS Crystal S. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Dental Review" August 23, 2019 3.0 Frustrating, they sold us Ascend first. Pros Ilike the ability to set up templates in the schedule. Cons How difficult it is that notes do not have the feature to have prompts. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Medical switched to Athena Review Source cO carrie O. front desk Health, Wellness and Fitness Used the software for: 2+ years ### "enterprise" August 23, 2019 4.0 overall its a good program Pros the line item accounting in the ledger is nice also the treatmet planner is very user friendly Cons the statements have to much confusing information for the patients Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) the ownership changed Review Source dG darla G. Office Manager Used the software for: 2+ years ### "have used for over 10 years and really enjoy working with the system and customer support it excelle" August 18, 2017 4.0 Pros ease of navagation and the ease of intergaration with dexis digital software. signing of the charts for the docs Cons reporing really needs to be more user friendly. I dont like that the updates are not advertised when then come out Review Source KP Karissa P. Biller Used the software for: 2+ years ### "pretty good, but a few hiccups here and there" August 18, 2017 4.0 Pros the support team is great, the software is user friendly in most aspects, and the schedule is easy to read Cons it doesn't flow very well for our office, the ledger is difficult to work out of, and running reports is a major pain. Review Source AK Ashley K. Dental Team Lead Used the software for: 2+ years ### "love dentix" August 18, 2017 5.0 Pros I think that we are able to send electronic attachments. I also like the ledger . Portal is amazing!! Cons I do not like that we are not able to walkout patients on the schedule and it go to that specific provider. Review Source Similar Products Featured ## Related categories [Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental](https://www.capterra.com/dental-software/)[Dental Imaging](https://www.capterra.com/dental-imaging-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.