# Page 2 | Dentrix Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dentrix Enterprise the right Dental solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161566/Dentrix-Enterprise/reviews --- Dentrix Enterprise 4.1 (101) [View alternatives](https://www.capterra.com/p/161566/Dentrix-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of Dentrix Enterprise ## Showing most helpful reviews Showing 26-50 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Robert R. dentist Medical Practice Used the software for: 2+ years ### "Dentrix Dental Systems" December 14, 2018 5.0 The software helps to maintain my dental office finances and patient information. Pros Once installed on my server, the software will upgrade all workstations when Dentrix is opened. The program maintains all patient information and files insurance electronically, notifies patients of appointments and of missed appointments. Group email notices or text messages are easily formatted and sent. The ledger is connected to all modules so that patient checking out is seamless. Cons large upgrades require enhanced computers on workstations to handle the software. Review Source GM Grace M. Marketer Used the software for: 2+ years ### "You can manage appointments across multiple dentists, it just takes some time to learn." March 8, 2018 4.0 Pros \- Once you learn it, it's pretty easy to read the schedule. - You're able to add the pricing to the services and list the treatment plan. - You can add in when you've received a payment from a patient. Cons \- When you try to reschedule someone, it shows a tiny little box on the right that you have to hover over it just to see which appointment it is. When you have many patients needing to reschedule, it takes time to see which patient is which. - I wouldn't leave any very important information there, like social security numbers Review Source BZ Brian Z. Business Systems Analyst Information Technology and Services Used the software for: 2+ years ### "Solid build, easy to use, great support." April 18, 2017 4.0 Coming from an environment where there are multiple EHR systems my colleages are often jealous of Dentrix Enterprise. The documentation is thorough, which makes training staff and revising our own manuals a breeze. The software itself very infrequently has problems, and when they occur they are usually resolved within the day. Pros Easy to use, easy to setup, very customizable, great support, interfaces with other common software. Out performs our medical and behavioral health software for ease of use, implementation, and regular maintenance. Cons A little pricey, especially when getting into Meaningful Use. Would like to see less third-party integrations for meaningful use or more options for third-party integrations. Would also like to see a built in maintenance solution. Review Source Response from Henry Schein One June 26, 2017 Thanks for your review Brian! LS Luz S. Manager Medical Practice Used the software for: 2+ years ### "Great Product" February 8, 2018 5.0 Great investment. Pros Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there. Cons There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that... Review Source SD Sherry D. Chief Information & Compliance Officer Medical Practice Used the software for: 2+ years ### "Dentists and Dental Hygienists Love the software" January 19, 2018 5.0 Dentrix is a great dental software. Pros The visual aspects of Dentrix make this a product that provides ease of use. The charting is clear and easy to use. The notes are easy to build for the Dentists and make any amendments. Cons The cost of electronic prescribing is high as it is per provider for the feature. Meaningful use is another add on cost rather than being available in Enterprise as a feature. Review Source ML Monique L. dentist Medical Practice Used the software for: 2+ years ### "Dentrix has multiple features which make it versatile and competitive." December 17, 2018 4.0 Pros User friendly and has multiple features for better navigation and flow. The treatment plan page and dental chart have custom button you can create because everyone has different things that they like on these forms. Cons Not a big fan of digital X-rays , I don't like how the image is not crisp and shallow carious lesions don't show up well and can be easily missed. I prefer traditional method of viewing X-rays. Some patients say the digital sensors are uncomfortable and dental assistants say they are hard to use with the Rinn system. Review Source SW Shana W. Revenue Assurance Manager Medical Practice Used the software for: 2+ years ### "Multi-Location Made Easy" August 22, 2019 4.0 Overall I would say my experience with Dentrix is like a loving marriage. Its not always perfect, we have things we both need to work on, but it looks like we will be together forever! It could be a lot worse! Just kidding, we will live happily ever after! Pros The ability to access all sites from one login. Cons Insurance component is out dated and difficult to maintain. Review Source BM Brittany M. Business Coordinator Hospital & Health Care Used the software for: 2+ years ### "Enterprise Use" August 22, 2019 5.0 Pros Easy to use and teach to others................ Cons Not as many one click options. You have to make several clicks to complete an action. Review Source AL Anabel L. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly" August 22, 2019 4.0 Pros User friendly and easy to use by staff, visual. Cons The reporting functionalities are not good for a FQHC. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) interface between our EHR Review Source rH rachael H. dental director Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix for IHS" August 22, 2019 3.0 Pros Better than paper Cons difficult to pull reports, difficult to do upgrades and get well-trained on how best to use Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing Dentrix Enterprise IHS recommended Review Source CM CHalise M. Dentist Hospital & Health Care Used the software for: 2+ years ### "Love Dentrix" August 23, 2019 5.0 Easy to train Pros I really like that it is so user friendly. Cons I would recommend Dentrix to any one. No cons. Alternatives considered [CyberArk Privileged Access Management Solutions](https://www.capterra.com/p/119742/Privileged-Account-Security-Solution/) Reason for choosing Dentrix Enterprise More user friendly Review Source CW Carole W. Dental Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "HL7 Interface" August 22, 2019 3.0 Pros The demographics relay over as it should. The medication interface gets over written by the Medical Software. Cons Reports Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source LM Lisa M. dental operations manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Dentrix Enterprise Review" August 23, 2019 3.0 Frustration that there is so much to the product that we can't get a good workflow. Pros scheduling, setting up clinical notes... Cons ledger, reports, dental clinical notes.. Alternatives considered [PrimePay](https://www.capterra.com/p/156904/PrimePay/) Reason for choosing Dentrix Enterprise medical went with Athena Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) it was not working well! Too many errors Review Source PL Peter L. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dentrix" June 12, 2020 5.0 Overall experience is very good. Lot of updates and new features. Pros The software is easy to use. There are a lot of features which support a dental office. It integrates well with other software. Cons Cost is a little high. There are a lot of functions which is hard to understand. Tech support is not as good. Review Source hH hannah H. Call Center Mananger Medical Practice Used the software for: 1-2 years ### "Not user Friendly, needs a updated look " June 9, 2017 2.0 Pros I have no pros about Dentrix compared to other softwares that I have used. I have created a side by side comparison of the use of Open Dental and Dentrix. All features comparison from scheduling, accounts, reports, documents, notes etc. If I had to choose one pro that Dentrix has that Open Dental or Eagle Soft does not have is you can select in the patient's chart if they are English speaking or Spanish speaking. Cons Dentrix is not user-friendly. I have used Eaglesoft and Currently Dentrix and Open Dental. Open Dental and EagleSoft are very similar. It is easy to navigate between a patient, account, chart, notes, etc. Dentrix if you search for a patient you have to continue to type that patients name back in to navigate between family file chart etc. You would have to be experienced with both softwares to really see how much easier the use of Open Dental is then Dentrix. All new employees who come in and see the ease of Open Dental love their software. Open Dental has an early 90's outdated Microsoft look. Review Source NB Nicole B. Dentist Hospital & Health Care Used the software for: 2+ years ### "Love the note templates" August 22, 2019 5.0 Pros NOTE TEMPLATES! It saves me so much time everyday! Cons Numbering the treatment plan takes a long time and organizing multiple treatment plans. Also setting up the printing options for treatment plans is confusing and my defaults often are lost, possibly because we have multiple servers? Review Source QC Quinton C. Office Manager Medical Practice Used the software for: 2+ years ### "Dental Software at its Finest" January 9, 2018 5.0 best software to use in any office. none is better Pros Easy to use, Easy tin integrate, and limitless customer support and help. Simple to understand and train. Cons It has many many many updates. every day it seems like something is needing to be updated. some we have to call and have help to update. Review Source KW Kristi W. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Dental Review" August 22, 2019 4.0 It seems to be a good program Pros It was easy to pick up when I was new. I wish we could get a training on how to use all the features. Cons I don't know all the features I wish more of the stuff here pertained to IHS and the software had all the features the more expensive program had. Review Source JG Jeanette G. Chief Dental Informatics Officer Government Relations Used the software for: Less than 6 months ### "too many mouse clicks" August 19, 2017 3.0 EHR development and a paperless dental record. Pros no paper record, having an electronic forum really matters. populates interfaced programs with patient data reducing wrong site, wrong patient, issues. Cons Six times to select the provider......really! Two times to select the encounter number! you can't be serious! In my arena, I need to interface with a medical record as well as other systems, all those interfaces have been bad to date. Meaningful use? Whose meaningful use? if smokeless tobacco and now marijuana, those need to be included, otherwise, is it really meaningful? The reports are lacking, we need more adhoc reports based on all the structured that is captured.....why do we need a third party program to do this! Interfaces with other applications is dicey at best, i.e. iMedConsent. Why is this a problem? Why doesn't Dentrix Enterprise, destined for use with large dental groups, integrate better with other versions/applications run by Henry Schein. They do such great work with philanthropic organizations, why can't they apply that perspective to the various entities of their own companies. Review Source DK David K. Software Support Specialist Hospital & Health Care Used the software for: 2+ years ### "Dentrix Enterprise is the one stop shop for Dental Clinics. " April 18, 2017 5.0 I have been using Dentrix Enterprise for eight (8) years. I recommend Dentrix for these reasons Tech Support is knowledgeable, responsive, and professional Compatible with many x-ray sensors Features are current and are user friendly Pros The feature I like most about Dentrix is how it is accessible from both onsite and at offsite locations. Cons I wish that the Dentrix Client Version would auto upgrade after upgrading the Dentrix Server. Other than that, I have no complaints. Review Source Response from Henry Schein One June 26, 2017 Thanks for your review David! MH Mary H. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "UIHS Dentrix Enterprise Review" August 22, 2019 5.0 The ledgers can be a mess from auto insurance adjustments and suspended credits. Pros Multi clinic functionality, similar to Dentrix core so it is easy to train anyone with Dentrix experience Cons Suspended Credits, lack of insurance capabilities. Review Source RF Rebecca F. Dental Hygienist Used the software for: 2+ years ### "Use this application daily with my patients. " June 23, 2017 5.0 Pros Once you get used to all of the buttons, the software is easy to use. I like the many options to customize for each office. Cons Often, there are too many "clicks" sometimes I Junk the computer should be smarter but you have to tell it things it should already know. For example, make an appointment but then you have to change the date on the cc. It doesn't always save it. Review Source Response from Henry Schein One June 26, 2017 Thanks for your review Rebecca! JO Jessica O. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dentrix Enterprise Review" August 22, 2019 5.0 Very good, love the program. Pros I like how easy it is to use and how efficient it can be. Cons We do not utilize the program to the capacity due to lack of knowledge previously with the program. Reason for choosing Dentrix Enterprise n/a Review Source HB Heather B. Dental CAC Used the software for: 2+ years ### "Great software, but could use some improvements." August 19, 2017 4.0 Pros The software is very end user friendly. Love the design of the modules and appointment book views. Easy to bill out of, and works good with HL7 interface. Cons Would like to see updates in the reporting, charting, permissions, insurance features (including verification of insurance), ledger features, as far as, grouping claims with procedures and adjustments. Review Source gH grace H. chief dental officer Hospital & Health Care Used the software for: 2+ years ### "dentrix review" August 22, 2019 3.0 Pros easy to use. user friendly Cons poor reporting system. Dxone doesn't give backup data. Reason for choosing Dentrix Enterprise Dentrix was a better product in 2005 when I was choosing a system. Review Source Similar Products Featured