# Page 4 | Dentrix Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Dentrix Enterprise the right Dental solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/161566/Dentrix-Enterprise/reviews --- Dentrix Enterprise 4.1 (101) [View alternatives](https://www.capterra.com/p/161566/Dentrix-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 4 - Reviews of Dentrix Enterprise ## Showing most helpful reviews Showing 76-100 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Aubrey C. Revenue Cycle Manager Hospital & Health Care Used the software for: 2+ years ### "Dental Review" August 22, 2019 3.0 Pros It is user friendly but very clunkie. I just wish there was a better way to view the billing screens Cons you cannot read the billing screen. Nothing correlates to the date of service as a Medical EMR does Review Source VR Verified Reviewer Clinical Informatics Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use" May 22, 2018 4.0 Pros Dentrix is easy to use and the customer service is great. Very responsive. We use it for billing and will eventually connect it to Athena. Cons The patient portal needs to be addressed. It is extremely limited and unusable. With this being a requirement of ACI, submitting for dental incentives is very hard. Review Source MG Manuel G. Systems Administrator Medical Practice Used the software for: 2+ years ### "Great Product" April 18, 2017 5.0 Amazing dental solution that has functionality that is hard to match. All needs covered from the dentist to the front office users. For all the functionality provided even our new staff members are able to easily adapt to the product. We are a Medical/Dental clinic, so we integrate with an EHR for our billing and appointments which is seamless with the help of support. Supports knowledge is very impressive. Pros This is a very functional application that provides all aspects that are needed for any Dental office. A full package covering from appointments to treatment plans and awesome family charting. Cons Review Source Response from Henry Schein One June 26, 2017 Thanks for your review Manuel! SS SANAZ S. registered dental hygienist Medical Practice Used the software for: 2+ years ### "dentrix enterprise " April 11, 2018 4.0 Pros an easy software to use. it is user friendly, i like the graphic that has been use in the software but sometimes there are lots of steps to get to what you need to do. Review Source cD courtney D. sterilization technition Used the software for: 6-12 months ### "my overall experience has been good as far as customer service and the ease of use" August 18, 2017 4.0 Pros I enjoy how easy it is to navigate this program and how easy it is to teach others how to use the program as well. Cons sometimes the program does freeze up a lot. also i do not like that the program makes me change my password... but other than that there are no other concerns. Review Source VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 6-12 months ### "This is an expensive way to manage multiple dental practices under one database" June 13, 2018 4.0 Pros This software does bring your multiple locations together and uses a single database. In the past, speed was a big issue but now it is a bit better. Cons Dentrix is slower than many of the alternatives, and they don't tell you that your imaging program will have trouble over a VPN unless both sites have very fast internet. Having a multiple location practice is difficult due to bandwidth problems on imaging. You might need to have separate imaging databases for each location. If you do that, then Dentrix Enterprise does what it says, although there are other options out there. Review Source JS Julia S. Director of Oral Health Services Health, Wellness and Fitness Used the software for: 1-2 years ### "User Friendly" August 22, 2019 4.0 Pros The hard tissue charting is extremely easy to customize and use. Cons The perio charting in Enterprise isn't as good as Core. Review Source sW samantha W. dental assistant Medical Practice Used the software for: 2+ years ### "the ease of dentrix enterprise" January 8, 2019 5.0 Pros easy to navigate, multiple functions, change the color of different providers and scheduling is easy Cons The software freezes a lot. There is not much about dentrix enterprise that I dislike. the ease of the program is great. Review Source AW Amanda W. Billing representative Used the software for: 1-2 years ### "Easy to use" August 18, 2017 5.0 Pros Find this software to be easy to use. When I am in need of help with anything dentrix is always there to help me right away and goes above and beyond to teach me new thing when I don't know exactly what I am doing. Review Source Response from Henry Schein One August 21, 2017 Thanks for your review! DS Dragos S. Chief, Clinical Informatics Officer Government Relations Used the software for: Less than 6 months ### "The program can use a lot of improvement, it looks like is was made on a Window 95 platform." August 19, 2017 3.0 One EHR Pros Odontogram is really, really good. The filters are nice, with the toggling of the different layers. Cons The note templates should structured data and mineable. The picking the provider with Default and others multiple times throughout the workflow is super bad!! !! The canned reports are not good, there should be an option for adhoc reports based on structured fields in the database. There should be a report for diagnostic codes used. There should be a report for the meaningful use information that we place in the chart. There should be Periodontal Screening and reporting (PSR) structured data and reporting. There should be a high caries module (high, medium, low) for preventive dentistry. Review Source Response from Henry Schein One August 21, 2017 Thanks for your honest feedback. BB Brieona B. Dental Hygienist Medical Practice Used the software for: 1-2 years ### "Dentrix User" November 9, 2017 4.0 Pros Has many capabilities and has many possibilities to pull reports. User friendly and easy to use and download Cons Needs updated to match today’s technology. Older interface and image quality, has much more room for improvement Review Source TG Tammy G. front desk Health, Wellness and Fitness Used the software for: 6-12 months ### "Dentrix Review" August 22, 2019 3.0 Pros fast travel from window to windows....the schedule window is great Cons combining families and reading the ledger Review Source MG Manuel G. Systems Administrator Medical Practice Used the software for: 2+ years ### "Great Product" April 18, 2017 5.0 Great integration with third party applications if you need to extend your processes. Pros This is a very functional application that provides all aspects that are needed for any Dental office. A full package covering from appointments to treatment plans and awesome family charting. Cons Don't have a Con. This application actually covers all needs. We have a few remote sites with a central server and don't have any issues. Review Source AB Ashley B. Marketing Director Medical Practice Used the software for: 6-12 months ### "Software at new job" November 16, 2017 4.0 Pros The customer service isn't bad when you have questions on how to fix something or to learn about something you don't fully understand. Cons Patient Communication system is not my favorite. There are not enough options for Mass Emails to patients. I don't like the analytic reports from Detrix. I enjoyed EagleSoft much better from an Analytical point of view. Review Source TA Tabatha A. Practice Coordinator Medical Practice Used the software for: 1-2 years ### "Flexible software options" November 7, 2017 5.0 Pros Very customizable and easy to use. I can find and run reports quickly. The features are user friendly. Cons Freezes (not responding) sometimes. Other than that the software does exactly what its supposed to. Review Source KW Kimberly W. Asst. Admin Used the software for: 2+ years ### "I absolutely loved working with this dental software." October 3, 2017 5.0 Pros It was so easy to use. I hated the old program we used before Dentrix. I actually used Dentrix we used another dental system than went back to Dentrix. It made the office run so smooth. Cons Sometimes I felt is was hard to train newbies because I was so use to the system it was so hard to go slow. I thought it was common sense but I have to make sure I understood some people aren't so computer sabie. Review Source Response from Henry Schein One October 6, 2017 Thanks for your review Kimberly! NB Noelle B. IT Manager Dentistry Medical Practice Used the software for: 2+ years ### "Competent system for multi-office use pricing is very steep" March 20, 2018 3.0 Stable system that could use generalized updating. Template customization and medical history field expansions are needed. Pros Software allows medical history prompt updates that are inserted to the note. Allowances for BP, Pulse and demographics. Cons Cost Support AR reporting customization are costly. Graphics are rather weak. Requiring offices to pay for the support teams and AR reports that are not intuitive is not comprehensible. Review Source CJ Carey J. Office Manager/RDA Used the software for: 1-2 years ### "My experience has been good" August 18, 2017 5.0 Pros I love that the customer service representatives are so helpful and patient with me every time I call. They are always there to help and very friendly and professional. Review Source SH SARA H. CONTROLLER OF PRACTICE OPS Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Dentrix" August 22, 2019 5.0 We've transitioned from Open Dental to Dentrix recently. Transitions are tough, but I think overall we will be happy with the product once we get through conversion. Pros Ease of use is great! I like that it's easy to manuever. Cons Some reports are challenging to utilize due to having to export to Excel to do data analysis. Review Source lR liane R. Practice Admin Medical Practice Used the software for: 1-2 years ### "Great Software" December 5, 2017 4.0 Pros Very detailed software with a lot of great tools to treat and document treatment for our pts. You will love it!! Review Source PR Pamela R. office manager Medical Practice Used the software for: 6-12 months ### "Not really user friendly" November 10, 2017 3.0 Pros Perhaps if the company purchased all of the programs the software would be more functional in my opinion. Cons Not user friendly unless you had all the programs and the proper training . It can be frustrating to use initially. Review Source MM MEgan M. CNO Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" August 22, 2019 4.0 Pros The ability to document is easy and user friendly Cons Issues with our interface with our medical EHR Review Source JA Jay A. Chief Dental Officer Used the software for: Less than 6 months ### "Reliable, Stable" August 19, 2017 4.0 Pros Best program on market. scalable for multiple sites. Graphic interface more like a dental chart. Scheduling module is good. Cons Interface with medical EHR needs improvement. Meaningful use module integration with medical information needs to be more robust. Review Source LS Lesley S. Dentist Used the software for: Less than 6 months ### "very new and learning" August 19, 2017 3.0 Pros odontograph is very nice. I like the selection and color scheme. The trainer was fabulous. Cons why do we have to select the provider so many times.... please fix this Review Source MM Melanie M. Operating Revenue Manager Used the software for: 1-2 years ### "Frustrating at times" August 18, 2017 4.0 Pros Access and maneuverability is intuitive and easy to follow with minimal training. Customer support is responsive Cons Reporting is cumbersome and requires running multiple reports and manipulation of data in order to get desired results Review Source Response from Henry Schein One August 21, 2017 Thank you for your review and feedback! Similar Products Featured