# Autosoft DMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Autosoft DMS the right Auto Dealer solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/16157/Autosoft/reviews --- Autosoft DMS 3.6 (22) [View alternatives](https://www.capterra.com/p/16157/Autosoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Autosoft DMS Ease of use 3.8 Customer Service 3.5 ## Pros and Cons in Reviews CH Cameron H GMAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “It integrated well with some providers we couldn't before.“ November 4, 2020 PF Peter F Part Manager/I.T.Automotive, 11 - 50 employeesUsed the software for: More than 2 years. “We have to turn off integrated windows controls to get ASI to run, this should illegal).“ June 13, 2023 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Office Manager Automotive Used the software for: 1-2 years ### "Auto dealer DMS" November 30, 2018 4.0 Pros Format is simple and easy to use. Function finding is intuitive. Cons Glitches are more common than I would like. Has resulted in some loss of data. Over all still a good program. Review Source BH Becky H. office manager, controller Automotive Used the software for: 2+ years ### "Why I like Autosoft" June 14, 2023 5.0 I really like the support team that I have, from \[sensitive content hidden\] to all the accounting, hardware, inventory support staff..they are always willing to help and are very interested in helping solve my problem Pros It's user friendly, and very logical in my world... Cons on days when our dealership is open...sometimes they are not.Isn't really a problem, this would not let me submit without writing something here, it's optional Reason for choosing Autosoft DMS We felt it was a good system, we didn't have to pay for all the bells and whistle, cause our management team didn't always want to use all the options available....we didn't pay higher prices, for things we didn't use Review Source PF Peter F. Part Manager/I.T. Automotive Used the software for: 2+ years ### "Old software" June 13, 2023 2.0 It works (mostly) and is very inexpensive. The help line people are very nice and helpful.Could not recommend to anyone in todays I.T. environment based off the reason listed above. Having to make our I.T. environment less safe to get a program (ASI) to properly run is not a good sign of proper coding and testing. This should at the top of the priority list to fix. Pros Its cheap and the employees are nice and helpful. Cons Constant crashing. Failure to run more than one instance. Have to turn of UAC for the DMS to work (this one is huge. We have to turn off integrated windows controls to get ASI to run, this should illegal). Reason for choosing Autosoft DMS Price Review Source SM Sarah M. Bookkeeper Automotive Used the software for: 2+ years ### "Autosoft review Lamb Motor Co." June 30, 2023 5.0 I have been able to find mistakes of things that have happened in the past and move forward in an attempt to correct those errors. And when I run into an issue, I have been able to call and get assistance rather quickly and easily from the support team. Pros For my position I like that I can easily make required entries and be able to find past entries to look back on if I need to wrap my head around what I need to do. Cons I'm not sure, with time as I continue to get more acquainted with the software I would be able to find something. Review Source LE Leslie E. Controller Automotive Used the software for: 2+ years ### "Easy to use software, excellant customer service. " June 14, 2023 5.0 While there are changes I would like to see, I can honestly say that Autosoft does what I need it to do and the customer service is fantastic. Pros I love the simplicity and ease of use of this software. Cons I dislike that I have to update customer data in more than one location. I would also like the capability to upload all reports to excel. Review Source CH Cameron H. GM Automotive Used the software for: 2+ years ### "No way to see its problems until you purchase. " November 4, 2020 3.0 Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions Pros Was able to view a bit more reporting than what we were used to. It integrated well with some providers we couldn't before. Cons The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system. They're not end of the world but there are MANY and they're a constant nuisance. Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out. It's cheaper than many others we looked at, but you get many headaches along with it. Spend the money and get a DMS that will work for you. Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) 85% price difference 15% features looked cool Review Source CM Cindy M. Service Advisor Automotive Used the software for: 2+ years ### "Cindy's View of AutoSoft" June 15, 2023 4.0 AutoSoft is ok, It is very basic & simple. Pros it is quite simple & user-friendly, too simple for the experienced / computer savy. Cons It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker Review Source NJ Norm J. Service Managert Automotive Used the software for: 1-2 years ### "\[sensitive content hidden\] point cdjr service" June 15, 2023 4.0 system does the basic but does not integrate with outside vendors Pros ease to learn basic of the system for new employees Cons cumbersome billing and lack of reports pulling lop reports or exporting to excel Review Source JS Jim S. President Automotive Used the software for: Less than 6 months ### "President of an auto group" February 1, 2019 5.0 Training was excellent. The training staff from AutoSoft was very good, and actually stayed on-site to make sure that we didn't have any additional questions. They were extremely knowledgeable about dealership operations and how we could utilize every aspect of the software program. The support at their corporate headquarters has been excellent. They contact us frequently to see if we have any questions, but we haven't needed them. If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did. I truly believe that the training experience and smooth transition that we had with AutoSoft was in large part, due to the fact that each one of our employees embraced the new system, and knew ahead of time that there would be changes and to go into this with our eyes wide open, not with blinders on. With that being said, our conversion went extremely well, with very few glitches. It was important that we held meetings before we converted and explained to everyone what to expect and why we were making the changes. Everyone came together as a team, and the conversion went smoothly. Even our 40-50-60 year old employees adapted well. Pros Overall, we are very satisfied with this software. We have been using this software for 3 months now, after coming from one of the major national software brands. It is very easy to use, and our employees all seemed to train and adapt easily. There were a few small glitches, but nothing major. The glitches were on our part, not Auto Soft. All departments integrated and worked well with each other. Accounting was easy and payroll especially, was very easy to run. Accounting has some nice features. The Parts, service and F&I departments all integrate well. The monthly software fee is very reasonable, and has saved our company a lot of money, (several thousands of dollars each month). Cons The only small downfall that we can see with Auto Soft, is in the Service Warranty area. When we enter a repair order for warranty submission, there are a few extra steps that we have to enter in order to close it out. There may be a short cut to what we are currently doing, so this may actually not be an issue. Our office manager and our warranty manager are currently working that out. For only being on this system for 3 months, actually everything is going smoothly. Review Source ND Nathan D. Owner Automotive Used the software for: 6-12 months ### "Negative Stars" April 19, 2022 1.0 Terrible. Pros Nothing. This software is all smoke and mirrors. Cons Everything. Don't waste your time. They lock you into a 3-year contract for a reason. You would not want to stay in a relationship with them unless you are forced to. Reason for choosing Autosoft DMS I didn't know any better Review Source JB Joshua B. Sales/Web Manager Automotive Used the software for: 2+ years ### "It does the job " June 27, 2023 3.0 over the last 10 years it has be positive with very few negatives. Pros I like the fact that most of our F&I software is easy to use. It doesn't do a good job of decoding vehicles though. Cons The lag on the accounting, parts & service side is disappointing. We also seem to get kicked out a lot. Review Source TG Tami G. owner Automotive Used the software for: 2+ years ### "User Friendly Dealership DMS" July 14, 2022 5.0 Pros We integrated Autosoft in 2018, the process was simple and virtually seemless Cons The downfall was that the Accounting side was on a hosted site where finance was web based Reason for choosing Autosoft DMS Ease of use and amazing customer support Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) Value for your dollar Review Source TC Theresa C. office mgr Automotive Used the software for: 2+ years ### "When something happens they can't explain, it's a "glitch". You have to watch your payroll closely" May 31, 2018 2.0 easy program for someone new to company to learn. Pros Easy to use. Accounting side is easy to use. this is about the only pro I can give you for this software. Cons Too many things happen that they can't explain. Old vehicle sales show up in the sales journal and the only explanation is someone in sales was "looking that customer up & pushed the old sale back to accounting." Hogwash. Too many glitches happen that they can't explain. There for a while there were so many that I was wondering if a disgruntled employee might be sabotaging their software. Review Source Response from Autosoft DMS June 5, 2018 Hi Theresa, We are sorry to hear about your bad experience and would like to apologize. We would like to learn more about your experience and have the opportunity to make things right. I will have someone reach out to you as soon as possible. Thank you. JT Joe T. Parts Manager Automotive Used the software for: 2+ years ### "Worst DMS available" January 2, 2019 2.0 Overall a bad experience in parts and service. Pros the only thing to like about it is the price and that's where it ends, works on the vehicle sales side but not at all in service Cons Everything, constant problems with losing information in RO's, not adaptable to other information systems. Horrible customer service. What else can I say? Review Source DH Daniel H. E-Commerce Manager Automotive Used the software for: 2+ years ### "Major Improvements " January 22, 2019 5.0 Pros Auto Soft has made major improvements to their software. Its lot more user friendly and connective with other companies. Cons We had Auto Soft do to limited abilities to in their software. We haven't returned but have found major improvements on their software. Review Source KC Katelyn C. Finance Manager Automotive Used the software for: 6-12 months ### "Autosoft is an overall extremely helpful accounting system." May 10, 2018 5.0 Effective management within the department I am currently in. Pros What I like most about Autosoft overall is how organized it is. It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively. Cons My least favorite thing about Autosoft is the change I understand will be taking place very soon. From what I was told Autosoft will merge with the internet, which I am not anticipating being as the system as a whole will more than likely change a great deal in the process. I'm not looking forward to re-learning everything there is to do with the system. Review Source Response from Autosoft DMS May 18, 2018 Hi Katelyn, Thank you for your review! We are so glad to hear you are pleased with your DMS! SB Sarah B. Marketing manager Automotive Used the software for: 1-2 years ### "Get What you Pay for" November 3, 2016 4.0 AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done! Pros Cheap Cost, live customer care, easy to Use Cons Not very in-depth with their reporting tools, not always able to achieve what I need to Review Source SC STEPHEN C. SALES MANAGER Automotive Used the software for: 2+ years ### "USED THIS SYSTEM FOR 11 YEARS- STAY AWAY" December 18, 2018 1.0 Pros NOT A DAMN THING IS GOOD ABOUT THIS COMPANY Cons THEY CHARGE YOU FOR SUPPORT!!! HOW OUTRAGEOUS AFTER TAKING THOUSANDS FROM YOU FOR A DECADE!!! Review Source MP Mark P. Director Used the software for: 6-12 months ### "Worked great! " April 24, 2018 5.0 Pros We had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There will see we had no issues with the software at all. Everything worked out exactly as described in our whole team loved it. There Several other dealerships around us that we shared this with as well. Cons There really wasn't anything wrong with it to describe. Other than getting used to it no issues to report. Review Source Response from Autosoft DMS June 5, 2018 Hi Mark, The Autosoft DMS team is so glad to hear about your satisfaction with your dealer management system. Thank you so much for the kind words. -The Autosoft Team DS Donna S. Manager Automotive Used the software for: Less than 6 months ### "Autosoft crm is easy to use and affordable " December 5, 2019 4.0 We are working much quicker to get customers in and out. Pros It keeps everything basic- but also includes all vital aspects of inventory management and sales. It is by far one of the best systems we use Cons When working in service the system is a bit confusing but with proper training it is easy to get familiar with Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) Frazier was good when we were smaller but with three locations this systems was able to handle our volume better and accounting is easier on back end Review Source HT Hillary T. Used the software for: ### "Doesn't integrate with anything" November 16, 2016 4.0 Autosoft could be a great product, but it doesn't integrate with ANY of our other programs. We work constantly to keep everything running smoothly between databases, programs and vendors and our biggest (and truthfully only) road block is AutoSoft. By itself, it works great... but unfortunately in today's automotive age, your product has to be able to talk to other products. Also, the couple of times I called support they seemed to know only as much as I do about the product. It's a good price, but in the end, you get what you pay for. Review Source TM Tom M. Used the software for: ### "Frustrating at times" April 11, 2017 2.0 Information from Repair Orders sometimes will switch from one RO to another, Prices have been going up, up and up forcing us to look for a provider that we get what we pay for. It seems since the business has changed hands its value has plummeted Review Source Similar Products Featured ## Related categories [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)