Who Uses This Software?

Teams with interactive communications and collaboration needs. Users looking to migrate off Slack. Companies of all size requiring an extendable collaboration and messaging platform.


Average Ratings

27 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Rocket.Chat
  • rocket.chat
  • Founded 2016
  • United States

About Rocket.Chat

Open source, free to deploy Slack alternative for team collaborations and communications. Has documents sharing, voice messages, as well as video and audio conferencing. Modern chat interface with emojis, reactions, link previews, voice, photos, and video. Private groups and off the record messages allow encrypted private conversations. Public channels enables collaboration across departments and with partners. API and bots supported. Available on iOS, Android, Windows, Mac OS, and Linux.


Rocket.Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

Rocket.Chat Reviews Recently Reviewed!


Capterra loader

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Cons: I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Overall: I used this product as a secure chat interface to get away from facebook.

Capterra loader

As close as you can get to Slack without being Slack

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Cons: Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Overall: Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Capterra loader

Rock solid business chat application with strong community support

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.

You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)

Most of the admin settings can be configured via the web interface.

I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Cons: Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Overall: A free chat communication system which I can host by myself for data security reasons.

Cost-effective, less restrictive alternative to Slack

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our internal Slack instance quickly outgrew the free features & space available. With Rocket Chat, we have more space (so chats aren't reset daily) and features, as well as greater control over features. My team now uses Rocket Chat almost exclusively to communicate within our department and with other departments/teams. It's a great alternative for communicating during remote work or multitasking without disturbing co-workers.

Cons: There have been some stability/compatibility issues; I often had problems loading chat in Firefox (even after clearing my cache and/or restarting my machine) but haven't had any issues after changing to using Chrome as my browser.

Capterra loader

A good open source alternative to Slack

Jan 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!

Cons: Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.

Excellent Open Source Chat Utility

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great full featured chat utility that packs a lot into the free software.

This is easy to host on your own servers with the available snap installs.

Not only offers a great chat enviroment but easily ties into your website for a live chat option.

Cons: Other chat utilities are building in threads which is a nice feature to have. Some of the self hosted setup can be challenging but not overly difficult.

Capterra loader

Blast off with Rocket.Chat ;)

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a great business chat software and makes it very simple to create channels and set chat preferences.

Cons: It's not very visually appealing compared to chat software like Slack.

Overall: We got Rocket.Chat because we needed the ability to control and encrypt our own chat data for PCI compliance. We had Slack before and loved it, but never paid for it, and needed to be able to secure our own chat data, so we changed to Rocket.Chat.

Capterra loader

Rocket.Chat is good, but needs some work

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Rocket.Chat is an awesome solution for enterprise chat. As a remote employee, its my main tool to connect with my peers. It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data

Cons: The big problem with Rocket.Chat is usability. The mac application has a poor implementation , that resembles old chat applications like MSN Messenger. Its an outdated design that needs innovation ASAP

Capterra loader

Rocket Chat

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good product for communication for smaller organisation. We can create private channels and it helps us to improve overall productivity by discussing projects as well sharing new ideas.

Best things that I like the most are audio and video conferencing and screen sharing.

Cons: Only load image files as well don't have file versioning. It is also lacking in calendar and contact sharing.

Viable Slack Alternative For Small Business

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: Been looking for an alternative to Slack that is more customizable. Rocket Chat seems viable for small businesses that

Cons: Ultimately found that it was missing some features that we had in slack that our users really seemed to miss. Wish there was a cheaper plan for even small businesses, like 10 people or less.

Great free chat product

Oct 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free. Easy to use. Good collaboration tool.

Cons: Could use some love on the features side. The app isn't great - web version is better.

The really best self-hosted communication software!

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: This application is the better alternative to Slack, Hipchat and many other apps. It offers all the features, that all the other expensive softwares have, too.

Cons: The administration panel is not very clear designed. There are no other cons, that I'm able to tell you.

Capterra loader

Rocket.Chat

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good software to used by the organisation for communicating with the employees and for team discussions.

Cons: It's version is change very quickly i.e after every week so the user is frustrating sometime to updating it everytime.

Capterra loader

A very good chat software to office use

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: this is the most easiest chatting software i have ever use officially easy to transfer files.

overall I am happy with it

Cons: Easy to group chat and file transfer. some additional functional like emoji etc

Capterra loader

Excellent product

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and flexible chatting option. Really good for programer. Or team management.

Cons: Need to work on UI. As it's not that eye catching.

Overall: Good.

Capterra loader

Delightful Reviews

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a best software for do private chats. Most secure chat app.

Cons: It is best app. I haven't found any problems in this.

Useful office chat program

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and not bad for sharing files.

Cons: The customization of the user account could be a bit more user-friendly

On-Prem slack-like product

Nov 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We really like the easiness of the product, it allows almost any type of modern communication like #slack can do in the cloud, Rocket.Chat is located on your servers inside your company. For no-cloud enterprise, this is the perfect fit !

Cons: It needs more extension. So far the app list is not very long, but I'm pretty sure this will come. Anyway, the existing list is already great.

Overall: We are HipChat customer and a pure no-cloud company. It means we cannot leave futher when HipChat and slack will merge. We were looking at a good replacement for HipChat and Rocket.Chat seems to be a very good candidate so far.

Roket Chat

Sep 20, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a Good application for communication and share files. There is a group chat functionality which help us to chat or shared anything with many people at same time.

Cons: There should be a option to save some important stuff in group chats so that we don't need to search for something from complete chat.

All type of files should be shareable like c#,html.

Great open-source Slack like chat product

Jan 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many ways how you can deploy this product.

Great comunity around Rocket.chat and 15k Github stars.

This chat provides also livechat - ideal for live support on your website.

Cons: This product has lots of bugs - 2,2k issues on Github

Screen mirroring functionality does not work properly.

The Docs are not complete for some features.

Overall: Free solution for chat inside your company.

Capterra loader

Its a good communication channel for organisation

Nov 02, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Its user friendly and easy to communicate between members. It is helpful in group discussions

Cons: We are not able to share all types of files like cs,cshtml etc

Chat for company? Use Rocket.chat!!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast and simple, but powerfull. Easy to configure, has got everything needs the online chat software with some extra features :)

Cons: Sometimes notifications about new messages do not work

Capterra loader

Rocket Chat

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Easy managing

2. Tagging and notification to users

3. Let the user know number of unread messages

Cons: 1. Not that much good UI

2. File type upload restriction

Overall: Overall it's good.

Capterra loader

good slack alternative

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the best part is that since the product is open source it is highly customizable. Mostly aligns with what slack can do for you, some new features are needed to make it happen. Also nearly free if you can use it right. Would recommend for startups and other tech teams which are less than 10-15 members

Cons: More integrations are required to make this completely usable. Also with hangouts chat now available the product needs better differentiation in terms of the value proposition

Overall: collaboration and task management

A great attempt and open sourcing a chat platform

Jul 17, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rocket.chat is open source and you can run it yourself. Their feature list is almost on par with competitors like Slack.

Cons: Setting up your own Rocket.chat can be a headache and could be better to just use free Slack or paid Slack (if you need enterprise control)

FALSE ADVERTISING

Apr 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: The software itself is fine. It's the false advertising that pisses me off. So that's all I wanted to say.

Cons: They advertise as FREE, OPEN SOURCE. When in fact there is a 7 day free trial and the service is not anywhere near free.

Sep 20, 2018
5/5
Overall