Rocket.Chat

Rocket.Chat

4.5 / 5 15 reviews

Who Uses This Software?

Teams with interactive communications and collaboration needs. Users looking to migrate off Slack. Companies of all size requiring an extendable collaboration and messaging platform.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Rocket.Chat
  • rocket.chat
  • Founded 2016
  • United States

About Rocket.Chat

Open source, free to deploy Slack alternative for team collaborations and communications. Has documents sharing, voice messages, as well as video and audio conferencing. Modern chat interface with emojis, reactions, link previews, voice, photos, and video. Private groups and off the record messages allow encrypted private conversations. Public channels enables collaboration across departments and with partners. API and bots supported. Available on iOS, Android, Windows, Mac OS, and Linux.


Rocket.Chat Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Rocket.Chat Reviews Recently Reviewed!


Capterra-loader

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Cons: I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Overall: I used this product as a secure chat interface to get away from facebook.

Capterra-loader

Rock solid business chat application with strong community support

Jul 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.

You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)

Most of the admin settings can be configured via the web interface.

I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Cons: Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Overall: A free chat communication system which I can host by myself for data security reasons.

Cost-effective, less restrictive alternative to Slack

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our internal Slack instance quickly outgrew the free features & space available. With Rocket Chat, we have more space (so chats aren't reset daily) and features, as well as greater control over features. My team now uses Rocket Chat almost exclusively to communicate within our department and with other departments/teams. It's a great alternative for communicating during remote work or multitasking without disturbing co-workers.

Cons: There have been some stability/compatibility issues; I often had problems loading chat in Firefox (even after clearing my cache and/or restarting my machine) but haven't had any issues after changing to using Chrome as my browser.

Capterra-loader

A good open source alternative to Slack

Jan 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!

Cons: Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.

Excellent Open Source Chat Utility

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great full featured chat utility that packs a lot into the free software.

This is easy to host on your own servers with the available snap installs.

Not only offers a great chat enviroment but easily ties into your website for a live chat option.

Cons: Other chat utilities are building in threads which is a nice feature to have. Some of the self hosted setup can be challenging but not overly difficult.

Capterra-loader

Pretty Good, Others Are Better

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like that it's flexible and can be edited to meet your needs. We have brought in a lot of features and functions that make it unique to our business.

Cons: The interface is much less attractive and enjoyable than other chat softwares like Slack. It meets our needs at a much better price than other softwares, but it's not nearly as clean of a product.

Viable Slack Alternative For Small Business

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Been looking for an alternative to Slack that is more customizable. Rocket Chat seems viable for small businesses that

Cons: Ultimately found that it was missing some features that we had in slack that our users really seemed to miss. Wish there was a cheaper plan for even small businesses, like 10 people or less.

The really best self-hosted communication software!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: This application is the better alternative to Slack, Hipchat and many other apps. It offers all the features, that all the other expensive softwares have, too.

Cons: The administration panel is not very clear designed. There are no other cons, that I'm able to tell you.

Capterra-loader

Rocket.Chat

Sep 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good software to used by the organisation for communicating with the employees and for team discussions.

Cons: It's version is change very quickly i.e after every week so the user is frustrating sometime to updating it everytime.

Capterra-loader

A very good chat software to office use

Sep 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: this is the most easiest chatting software i have ever use officially easy to transfer files.

overall I am happy with it

Cons: Easy to group chat and file transfer. some additional functional like emoji etc

Great open-source Slack like chat product

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many ways how you can deploy this product.

Great comunity around Rocket.chat and 15k Github stars.

This chat provides also livechat - ideal for live support on your website.

Cons: This product has lots of bugs - 2,2k issues on Github

Screen mirroring functionality does not work properly.

The Docs are not complete for some features.

Overall: Free solution for chat inside your company.

A great attempt and open sourcing a chat platform

Jul 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rocket.chat is open source and you can run it yourself. Their feature list is almost on par with competitors like Slack.

Cons: Setting up your own Rocket.chat can be a headache and could be better to just use free Slack or paid Slack (if you need enterprise control)

Capterra-loader

good slack alternative

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the best part is that since the product is open source it is highly customizable. Mostly aligns with what slack can do for you, some new features are needed to make it happen. Also nearly free if you can use it right. Would recommend for startups and other tech teams which are less than 10-15 members

Cons: More integrations are required to make this completely usable. Also with hangouts chat now available the product needs better differentiation in terms of the value proposition

Overall: collaboration and task management

FALSE ADVERTISING

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: The software itself is fine. It's the false advertising that pisses me off. So that's all I wanted to say.

Cons: They advertise as FREE, OPEN SOURCE. When in fact there is a 7 day free trial and the service is not anywhere near free.

Sep 20, 2018
5/5
Overall