Rocket.Chat

Rocket.Chat


4.5 / 5
45 reviews

Who Uses This Software?

Teams with interactive communications and collaboration needs. Users looking to migrate off Slack. Companies of all size requiring an extendable collaboration and messaging platform.


Average Ratings

45 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Rocket.Chat
  • rocket.chat
  • Founded 2016
  • United States

About Rocket.Chat

Rocket.Chat is an enterprise and team collaboration social networking platform that offers a secure chat environment for real-time communication on web, desktop or mobile. The platform is an open source team chat that gives all organizations the freedom to control and centralize their communication with internal or external clients by choosing where to securely host their data, and by opting for a fully customizable interface with a range of plugins, themes and ullimited integrations.


Rocket.Chat Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Rocket.Chat Reviews Recently Reviewed!


Review on Rocket Chat.

Apr 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) It is a free and open source chat application.

2) Privacy chat feature is available and it is more secure.

3) The incoming message is translated to English if another user is communicating in some other language.

4) We can integrate our rocket chat with chatbots.

5) Can install plugins like Drupal for theme customization.

6) Supports different types of authentications like facebook, LinkedIn

7) Rocket chat community support is very good.

8) We can subscribe to different global channels for gaining knowledge.

Cons: I did not find any flaws with this software.

Overall: As working in an organization, we generally communicate with our colleagues in the form of some short text messages in case of any requirements. Rocket chat is very fast and it supports file sharing. When I send some data which is confidential, I can send it through rocket chat cause it provides message-level security along with private chat option. I can create separate group channels for group conversations and can communicate with clients in much faster and in an easy way. We can have video calls with the clients. My overall experience of using this software is highly satisfiable.

Vendor Response

by Rocket.Chat on April 26, 2019

Thanks for your feedback!

Capterra loader

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Cons: I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Overall: I used this product as a secure chat interface to get away from facebook.

Capterra loader

As close as you can get to Slack without being Slack

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Cons: Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Overall: Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Capterra loader

User Friendly

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best User Interface

Easy Installation and Easy to use

Chat Bot Support

Third Party Integration

Public/Privates Rooms

Can create ultimate number of groups

Can also Display overall profile information

Web Push/ Push Notifications (Automatic)

Light Speed and fast responsive messenger

Themes available

Cons: Can add more themes and GIF images to it

It'll be good if you share your recent updates on it like about your software updates or about your new versions

Overall: I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration

Capterra loader

Best chat tool for organisations

Mar 26, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working

Cons: We can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.

Overall: I can discuss with my group about the ongoing projects without visiting each and every employee working on same project. Apart from project we can also discuss the problems faced during any phase of the development.

Capterra loader

Easy Team Communication

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of resources this application needs to run in the background is remarkably low. It is free, open source and maximizes your time when sending along a quick message. We use it in the sales team to get a quick answer if we are unsure of the answer. A great and effective tool which makes us appear smart and knowledgeable.

Cons: Updates. The platform while quick to work out bugs does require you to re-start the app after the update.

Overall: Instead of emailing, you can send a message quickly to a person, group or company wide. Very easy to use and a very effective communication tool.

Capterra loader

Rock solid business chat application with strong community support

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.

You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)

Most of the admin settings can be configured via the web interface.

I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Cons: Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Overall: A free chat communication system which I can host by myself for data security reasons.

Cost-effective, less restrictive alternative to Slack

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our internal Slack instance quickly outgrew the free features & space available. With Rocket Chat, we have more space (so chats aren't reset daily) and features, as well as greater control over features. My team now uses Rocket Chat almost exclusively to communicate within our department and with other departments/teams. It's a great alternative for communicating during remote work or multitasking without disturbing co-workers.

Cons: There have been some stability/compatibility issues; I often had problems loading chat in Firefox (even after clearing my cache and/or restarting my machine) but haven't had any issues after changing to using Chrome as my browser.

Capterra loader

A good open source alternative to Slack

Jan 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!

Cons: Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.

One of the best free chats

Dec 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero!

It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too.

Cons: It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.

Overall: It works nicely (desktop and mobile), very intuitive.

Great tool for team communication

Apr 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Possibility of integration with several services and allows to install in own server of the company.

Cons: Because it is an open source project, it has some bugs.

Overall: The tool allows us to maintain communication with all of the team. The conversations that we have related to the projects are treated using the tool as a means of communication, which greatly facilitates.

Vendor Response

by Rocket.Chat on April 26, 2019

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Excellent Open Source Chat Utility

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great full featured chat utility that packs a lot into the free software.

This is easy to host on your own servers with the available snap installs.

Not only offers a great chat enviroment but easily ties into your website for a live chat option.

Cons: Other chat utilities are building in threads which is a nice feature to have. Some of the self hosted setup can be challenging but not overly difficult.

Capterra loader

Blast off with Rocket.Chat ;)

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a great business chat software and makes it very simple to create channels and set chat preferences.

Cons: It's not very visually appealing compared to chat software like Slack.

Overall: We got Rocket.Chat because we needed the ability to control and encrypt our own chat data for PCI compliance. We had Slack before and loved it, but never paid for it, and needed to be able to secure our own chat data, so we changed to Rocket.Chat.

Rocket Chat with employees

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps you see which employees are on line and working and available for contact.

Cons: Have to reload sometimes, minor technical issues.

Overall: Takes place of added e-mails to ask quick question or have communication with other Employee or even a group chat if needed. Time Saving for sure.

Vendor Response

by Rocket.Chat on April 26, 2019

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

Capterra loader

Rocket.Chat is good, but needs some work

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Rocket.Chat is an awesome solution for enterprise chat. As a remote employee, its my main tool to connect with my peers. It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data

Cons: The big problem with Rocket.Chat is usability. The mac application has a poor implementation , that resembles old chat applications like MSN Messenger. Its an outdated design that needs innovation ASAP

Rochet Chat is the best Chat

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that Rocket Chat is open and hugely extendable. Love that this can be private.

Cons: Not much I do not like. Love everything about this.

Vendor Response

by Rocket.Chat on April 26, 2019

Thank you very much!

Rocket Chat , Chat and Work

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its a great tool we often use it in our organisation to communicate with our Colleagues about work to pass any information.Its quite secure way of communication. We can go back to the previous chats to get any past information.We can make groups and pass the same information to all the members in the group.

Cons: Can add some more features would be better.

Overall: Its cool using this rocket chat for passing information with friends and colleagues.Happy using this.

Capterra loader

Rocket Chat

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good product for communication for smaller organisation. We can create private channels and it helps us to improve overall productivity by discussing projects as well sharing new ideas.

Best things that I like the most are audio and video conferencing and screen sharing.

Cons: Only load image files as well don't have file versioning. It is also lacking in calendar and contact sharing.

Good for basic chat

Feb 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Its easy to use. Also you can favorite each person or group chat for easier visibility.

Cons: Its missing search over chats so its really hard that you have to remember which topic you discussed with who.

Viable Slack Alternative For Small Business

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Pros: Been looking for an alternative to Slack that is more customizable. Rocket Chat seems viable for small businesses that

Cons: Ultimately found that it was missing some features that we had in slack that our users really seemed to miss. Wish there was a cheaper plan for even small businesses, like 10 people or less.

Great free chat product

Oct 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free. Easy to use. Good collaboration tool.

Cons: Could use some love on the features side. The app isn't great - web version is better.

The really best self-hosted communication software!

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: This application is the better alternative to Slack, Hipchat and many other apps. It offers all the features, that all the other expensive softwares have, too.

Cons: The administration panel is not very clear designed. There are no other cons, that I'm able to tell you.

Capterra loader

Rocket.Chat

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good software to used by the organisation for communicating with the employees and for team discussions.

Cons: It's version is change very quickly i.e after every week so the user is frustrating sometime to updating it everytime.

Capterra loader

A very good chat software to office use

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: this is the most easiest chatting software i have ever use officially easy to transfer files.

overall I am happy with it

Cons: Easy to group chat and file transfer. some additional functional like emoji etc

Capterra loader

Excellent product

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and flexible chatting option. Really good for programer. Or team management.

Cons: Need to work on UI. As it's not that eye catching.

Overall: Good.

Very good Slack alternative

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you're building your company and don't want to spend money for chat softwares, Rocket is one of the bests !

It's very beautiful and UX is almost the same as Slack or Discord

You'll see many features to help you chat with your teams

Cons: Give the installation work to developers, or else you'll have to pay for the cloud version

Overall: We use free version, as we installed it on our server. Very easy to use

Vendor Response

by Rocket.Chat on April 26, 2019

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Capterra loader

Delightful Reviews

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a best software for do private chats. Most secure chat app.

Cons: It is best app. I haven't found any problems in this.

Useful office chat program

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and not bad for sharing files.

Cons: The customization of the user account could be a bit more user-friendly

On-Prem slack-like product

Nov 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We really like the easiness of the product, it allows almost any type of modern communication like #slack can do in the cloud, Rocket.Chat is located on your servers inside your company. For no-cloud enterprise, this is the perfect fit !

Cons: It needs more extension. So far the app list is not very long, but I'm pretty sure this will come. Anyway, the existing list is already great.

Overall: We are HipChat customer and a pure no-cloud company. It means we cannot leave futher when HipChat and slack will merge. We were looking at a good replacement for HipChat and Rocket.Chat seems to be a very good candidate so far.

Capterra loader

Chat Application

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to connect with people across the world.

Cons: No Cons found for this software and useful for everyone

Overall: My overall experience about Rocket Chat is Very Good and useful to chat with different people easily.

Roket Chat

Sep 20, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a Good application for communication and share files. There is a group chat functionality which help us to chat or shared anything with many people at same time.

Cons: There should be a option to save some important stuff in group chats so that we don't need to search for something from complete chat.

All type of files should be shareable like c#,html.

Capterra loader

Great competitor to Slack and self-hosted freely

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Polished solution that gave us a quick replacement to Slack. No more 10k message limitation pruning old useful conversation/fixes in a tech setting.

Cons: When the world seems to be using Slack and one room moves to Rocket.Chat, it just means another client/tab to have open. I can't fault them for that... just hoping the rest of the world moves over too. Ha!

Great open-source Slack like chat product

Jan 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many ways how you can deploy this product.

Great comunity around Rocket.chat and 15k Github stars.

This chat provides also livechat - ideal for live support on your website.

Cons: This product has lots of bugs - 2,2k issues on Github

Screen mirroring functionality does not work properly.

The Docs are not complete for some features.

Overall: Free solution for chat inside your company.

Nice internal chat feature

Feb 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use for internal communication, whether it's one on one, groups, teams, or company wide. It works well and gets the job done.

Cons: We had a really hard time getting the notifications to work and the app needs to be restarted frequently.

Overall: It has improved the overall communication of our team, especially when we have team members working remotely.

Capterra loader

Its a good communication channel for organisation

Nov 02, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Its user friendly and easy to communicate between members. It is helpful in group discussions

Cons: We are not able to share all types of files like cs,cshtml etc

My honest review

Mar 20, 2019
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use it in the job and I like the way you can talk locally, sometimes we don't have internet and we can still talk through Rocket.Chat (and also upload files)

Cons: The UI is not the best but nothing to die for. Also it get constantly updates and sometimes it fails (Mac user)

Chat for company? Use Rocket.chat!!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fast and simple, but powerfull. Easy to configure, has got everything needs the online chat software with some extra features :)

Cons: Sometimes notifications about new messages do not work

Good tool for basic chat functionality

Apr 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The great thing about this product vs it's competitors such as SLACK is that it is far cheaper, with close to the same functionality as you would expect with the other guys. You can either communicate with people in groups, or in a private channel

Cons: It does lack some functionality such as extensions that are shared with the competitors. Also an option to save parts of a chat would be helpful

Overall: Overall, this tool does what it is promised. It does miss some of the extensions and integration; however on the surface, this is still a pretty good and reliable tool.

Capterra loader

Rocket Chat

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Easy managing

2. Tagging and notification to users

3. Let the user know number of unread messages

Cons: 1. Not that much good UI

2. File type upload restriction

Overall: Overall it's good.

Capterra loader

good slack alternative

Apr 30, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the best part is that since the product is open source it is highly customizable. Mostly aligns with what slack can do for you, some new features are needed to make it happen. Also nearly free if you can use it right. Would recommend for startups and other tech teams which are less than 10-15 members

Cons: More integrations are required to make this completely usable. Also with hangouts chat now available the product needs better differentiation in terms of the value proposition

Overall: collaboration and task management

Capterra loader

Rocket Chat is Clunky and problem prone

Dec 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: My previous workplace used RocketChat for internal communication. It was a big upgrade from Spark, which was a very basic and out-dated instant messaging program

Cons: Now that I've used Slack I realize how clunky RocketChat was. There were consistent issues with connectivity, loss of message history and several of my coworkers had to uninstall and install the tool each month. Just get Slack.

Free chat for your community or business

Mar 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows several forms of deployment, among that one-clicl-free-heroku deployment that I like most

Cons: It has a simplistic interface and complicated internal adjustment and configuration structure

Overall: I used to develop websites, and one of my colleagues asked to implement the free livechat with rocketchat.

Vendor Response

by Rocket.Chat on April 26, 2019

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

A great attempt and open sourcing a chat platform

Jul 17, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rocket.chat is open source and you can run it yourself. Their feature list is almost on par with competitors like Slack.

Cons: Setting up your own Rocket.chat can be a headache and could be better to just use free Slack or paid Slack (if you need enterprise control)

FALSE ADVERTISING

Apr 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: The software itself is fine. It's the false advertising that pisses me off. So that's all I wanted to say.

Cons: They advertise as FREE, OPEN SOURCE. When in fact there is a 7 day free trial and the service is not anywhere near free.

Sep 20, 2018
5/5
Overall