# Rocket.Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rocket.Chat Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/161575/Rocket-Chat --- # Rocket.Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rocket.Chat ## What is Rocket.Chat? Get things done faster by enabling your teams to chat and collaborate quickly in a single communication platform. Allow your team to be productive regardless of their location. Rocket.Chat is a remote-first platform that centralizes discussions, increasing business efficiency. ## What is Rocket.Chat used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 156 user reviews Reviews sentiment Positive 83% Neutral 15% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rocket.Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rocket.chat&name=Rocket.Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rocket.Chat 4.3 (156) VS. [4.7 (24,119)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (155) Ease Of Use 4.6 (11,024) Value For Money 4.4 (109) Value For Money 4.5 (6,758) Customer Service 4.1 (93) Customer Service 4.4 (6,511) ## Rocket.Chat alternatives [4.6 (5,254)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,047)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,425)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [View all alternatives](https://www.capterra.com/p/161575/Rocket-Chat/alternatives/) ## FAQs about Rocket.Chat Overview ### What problems does Rocket.Chat solve? Rocket.Chat solves scattered internal communication, lost message history, and security concerns by centralizing team chats, private channels, file sharing, and searchable logs in a self-hosted workspace. IT teams, remote departments, project managers, support teams, and privacy-sensitive organizations benefit most from its integrations, SSO, chatbots, and website live chat. Answer based on 102 reviews Overview ### Which roles and teams benefit most from Rocket.Chat? Rocket.Chat is most used by IT teams, software developers, and engineering leads who need secure internal messaging, incident coordination, and technical collaboration. Executives, owners, and operations leaders use it to keep distributed teams aligned, while administrative and project roles rely on it for quick updates, cross-functional communication, and centralized discussions. Answer based on 156 reviews Overview ### What company size and industries is Rocket.Chat built for? Rocket.Chat is optimized for government, defense, regulated enterprises, and critical infrastructure teams, while 66% of reviewers come from small businesses and 24% from Information Technology and Services. It also sees strong adoption in Computer Software at 16% and Internet companies at 11%, with some midsize and enterprise use. Answer based on 156 reviews Features and Usability ### What are the key features of Rocket.Chat? Rocket.Chat includes core team communication features like real-time chat, group channels, direct messaging, @mentions, and file sharing. Differentiating features include self-hosting, customizable permissions, single sign-on, live chat widgets, and API integrations. Reviewers also frequently mention video calls, screen sharing, and searchable chat history for distributed teams. Answer based on 102 reviews Integrations ### Which third-party tools and platforms does Rocket.Chat integrate with? Rocket.Chat integrates with Jitsi for video calls and screen sharing, and connects to 10 third-party tools including Jira, Confluence, GitHub, Google Drive, Google Calendar, Google Meet, HubSpot CRM, Telegram, Zoom Workplace, and Zapier. These integrations cover collaboration, development, scheduling, CRM, and video meetings. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does Rocket.Chat offer? Rocket.Chat provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars present training content for groups, and documentation offers written reference material for self-paced review and feature lookup. Answer based on 3 reviews Getting Started and Support ### What customer support options does Rocket.Chat offer, and how do users rate the experience? Rocket.Chat offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users generally describe support as fast and helpful, with community support seen as useful for problem-solving. Some reviews call support a weak point, though several note they rarely need it because the product runs reliably. Answer based on 14 reviews Security ### How does Rocket.Chat handle data security and access control? Rocket.Chat uses self-hosted and on-premises deployment, encryption, private chats, two-step security, and server-level restrictions to help organizations protect messages and sensitive data. Reviewers also note support for different authentication methods. Some report authentication challenges, confusing settings, and that open sign-up can require locked public rooms for tighter access control. Answer based on 17 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.4 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Mobile Access 4.3 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Access software remotely via mobile devices File Sharing 4.1 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Notifications 4.2 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat 4.0 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.2 (10) 80.00% of 10 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Rocket.Chat 64 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Ability to make voice calls within the system Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Group collaboration to solve ideas in a productive and concentrated manner. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Alter the layout and content of reports Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Monitor and track what your employees are doing Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Use AI to generate content in the form of text, images, videos, etc. Group messaging lets multiple people carry on a group conversation Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Estimate or forecast of a future scenario based on the study of present trends Preview and make real-time changes in the web content Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Send messages via SMS Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (155) 4.2 Based on 155 reviews ## Pricing Value for money 4.4 (109) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/161575/Rocket-Chat/pricing/) Value for money 4.4 (109) 4.4 Based on 109 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (93) 4.1 Based on 93 reviews ## User reviews Overall rating 4.3 Based on 156 reviews Filter by rating 5(78) 4(51) 3(23) 2(3) 1(1) Mentioned topic Sorted by most recent TA Taylor A. Executive Assistant Retail ### "Simply great messaging software for discussion and chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2025 My journey so far with Rocket.Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing. Pros It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient. Cons I don’t see any feature mistakes but if we want to take an action such as deleting chats it can take a bit some time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kelvin K. Web Developer Design ### "Rocket.Chat is a Brilliant Tool for A/V/W Conferencing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2025 Pros Rocket.Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place. Cons I do not encounter challenges when utilizing Rocket.Chat on my end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG shauna g. packager Hospital & Health Care ### "userfriendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 3, 2025 overall I am happy with this app, nice and userfriendly Pros I liked being able to have group conversations. Cons trying to keep up with the conversations while typing my response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Executive Assistant Health, Wellness and Fitness ### "One of the least annoying chats" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 19, 2024 overall is one of the least annoying and got my question answered without jumping through hoops Pros quick easy to the point. Not alot excess questions Cons All chats are annoying we want to talk to a person Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL taylor l. owner Apparel & Fashion ### "from what we have used we like" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 2, 2024 the team really likes it so far. im sure we will continue to use it and the other features we have yet to try in the coming months Pros easy to set up, not a lot of extra rubbish complicating things Cons we havent found anything we dont like as of yet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User QA Analyst Computer Software ### "Secure and complete communication app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 10, 2024 Pros One of the most important pro is the data protection, you know that all the info disclosed through messages are secured. It can be downloaded on different devices: Android, iOS, Windows, Linux. The app is really easy to use, has a lot of helpful features to maintain good communication. Cons There are only two things I would like to see Rocket.chat improve: the Search section (searching for a specific word won’t show the right results, but random messages), and that the new messages notification don’t always pop up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Paul A. Chef de Projet Internet ### "Peut mieux faire " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 9, 2024 Pros Rocket est une bonne solution open-source, mais a de nombreux défauts. En dehors de son coût gratuit, on peut y intégrer quelques outils. On peut y gérer différent canaux de discussions ou des groupes, mettre des utilisateurs en favoris, et, bien évidemment !, échanger des messages. Cons Il est difficile d'avoir des fils de discussions, cela est assez peu clair. De même, l'application desktop est assez gourmand en mémoire et ne permet de sauvegarder ses identifiants, nous forçant à nous reconnecter à chaque fois. Impossibilité de mettre facilement des gifs, impossible d'envoyer certains types de fichiers... Difficile la comparaison face à Slack par exemple ! Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User General Manager Management Consulting ### "Excellent alternative to Slack - has everything you need without the paywall" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 28, 2023 Rocket.Chat is perfect for setting up a communications channel with a lot of people where investing money for using the software is not an option (e.g. leisure clubs etc.) Pros Rocket Chat was a welcome alternative to Slack when we were facing hefty monthly fees to continue using it. Rocket Chat pretty much can do exactly what Slack also can, but it costs absolutely nothing which is great. Cons You need to have basic skills in terms of Linux, webhosting etc. to be able to set up Rocket.Chat. Otherwise you're going to be in for a headache. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Slack was getting too expensive. Alternatives considered [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) Reasons for choosing Rocket.Chat Because it's 100% free all the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Computer and Systems Engineer - Ph.D. Information Technology and Services ### "Rocket.Chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 2, 2023 Pros J'ai aimé les fonctionnalités de Rocket.Chat. J'ai aimé que l'on puisse s'auto-héberger ou payer pour l'hébergement. Simple à utiliser, il offre de bonnes options pour verrouiller les canaux et il est facile de voir les canaux qui ont été configurés pour un usage public. Cons Il ne vous donne pas de description des membres du personnel, comme leur titre de poste ou leur numéro de téléphone. Il change également votre statut en absent, et vous ne pouvez pas le changer sans le redémarrer. Il se bloque toujours quand une mise à jour sort et n'est réparé qu'après la mise à jour. Switched from [Fleep](https://www.capterra.com/p/143998/Fleep/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tim S. Beisitzer, Vorstandsmitglied Recreational Facilities and Services ### "Chat Software für Verein mit >700 Mitgliedern" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 January 23, 2023 Wir nutzen Rocket.Chat für unseren Segelverein mit mehr als 700 Mitgliedern. Davon sind teilweise mehrere hundert täglich online. Auch bei hohem Traffic werden Nachrichten zuverlässig und schnell zugestellt. Wir hosten den Dienst auf unseren Servern selbst und haben einen großzügigen Vereinsrabatt erhalten. Lediglich mit den Push-Benachrichtigungen haben wir hin und wieder Probleme. Pros Vernetzung aller Vereinsmitglieder auf einer gemeinsamen Plattform, Gruppen- und Einzelchats möglich, Durchführung von Umfragen direkt in Chatgruppen möglich (mit Umfragen-Bot) Cons Der Dienst für die Push-Benachrichtungen fällt hin und wieder aus, sodass neue Nachrichten manchmal unentdeckt bleiben Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/161575/Rocket-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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