--- title: "Rocket.Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rocket.Chat the right Team Communication solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/161575/Rocket-Chat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Rocket.Chat 4.3 (155) [View alternatives](https://www.capterra.com/p/161575/Rocket-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Rocket.Chat Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews KK Kelvin K Web DeveloperDesign, Self-employedUsed the software for: More than 2 years. “Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place.“ March 12, 2025 Delia A QA AnalystComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “There are only two things I would like to see Rocket.chat improve: the Search section (searching for a specific word won’t show the right results, but random messages), and that the new messages notification don’t always pop up.“ May 10, 2024 VL Veronica L PhD studentHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “Instant messages, send pictures, images and other files to keep your group working.“ January 9, 2023 KG Kelly G Executive AssistantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “overall is one of the least annoying and got my question answered without jumping through hoops“ November 19, 2024 AM Ailed M Engenieer Higher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “Is great that you can have all your users and create different groups to mantain control of the correct communications.“ December 16, 2022 RJ Renae J SupervisorTelecommunications, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I also do not like when you do a direct message or private message with an individual theres no way to delete the message when its not needed anymore, you can only hide the message.“ June 30, 2022 Marek K Web ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It can work on Your internal server, You can manage it by yourself, and thanks to that with the proper approach it can make your communication more secure.“ December 22, 2021 Olive Fanjatiana R AdvisorOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: More than 2 years. “Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore.“ May 28, 2022 ## Showing most helpful reviews Showing 1-25 of 155 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hendy I. CTO Used the software for: Less than 1 year ### "Lots of features as open-source & enterprise group chat software" April 27, 2021 5.0 Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option. Pros The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this. We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term. Cons I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting. Review Source R Reviewer CEO Used the software for: 1-3 years ### "This OpenSource tool made our whole business possible" June 13, 2022 5.0 We started our self-managed hosted community version of Rocket.Chat a week before starting our company. We were able to quickly facilitate collaboration and communication in our firm. We have implemented a custom made chatbot linked to our MySQL database for work distribution. This tool have been and still is the best we have used in the last two years. It is our "remote office" base. Amazing software, very customizable, unlimited possibilities. Pros The possibility of having a self-managed version of it, running on our own servers, for free. This ensured our data stayed ours. We also implemented a chatbot connected to our MySQL and automatized the work distribution. Cons There are over 1200 permission settings. Around 50% of the software is "okay" documented, the rest indicates it is "under development". Very complex to know exactly what impact will have each setting. Review Source Felix K. Sr. IT Service Delivery Analyst Used the software for: 3-5 years ### "Rocket Chat - Good But not Great" July 27, 2021 2.0 Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly. Pros 1\. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials Cons 1\. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app Review Source R Reviewer CEO Used the software for: Less than 1 year ### "My 6 months with Rocket Chat" September 26, 2019 5.0 Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need. Pros 1\. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to. Cons 1\. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Excellent Open Source Chat Solution with Many Integrations" August 30, 2019 5.0 Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap. Pros It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website. Cons There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan. Review Source Gabriel C. Operational Manager Used the software for: Less than 1 year ### "Good & free corporate chat alternative" October 14, 2019 3.0 Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools. A few words about setting it up: - The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts. - Voice calling requires additional setup, which we decided to skip. - Mimetypes for supported file attachments need to be configured by hand, one-by-one And about usability: first of all, it does lack some nice-to-haves here and there: - It cannot be integrated with SharePoint, so there are no status updates when going in a meeting. - Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages. - Also due to the client being an Electron app, it cannot support systemwide shortcuts - It lacks the "threading discussion" that you see in other chat apps. However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected. Also, it has a nice Off-The-Record mode where messages are not persisted. And finally, features are still being developed so new features are added constantly. Pros \- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability Cons \- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking Review Source VR Verified Reviewer Head Of infrastructure Used the software for: 3-5 years ### "We switched back to Slack" December 15, 2020 3.0 From a hosting perspective it has been running good, but our users do not like the experience comparing it to Slack. Pros Rocket.chat is a great alternative to Slack with the possibility to run it without license costs on-premise. Documentation is good and a lot of Slack integrations also works with rocket.chat. Cons Push notifications has been bugging and recently limits has been introduced for the push gateway. Our users does not like it because it is not Slack. Review Source Verified Reviewer IT Consultant Used the software for: I used a free trial ### "An open source scalable chat platform" October 7, 2019 5.0 Pros Rocket Chat is a completely open source and scalable platform. I love all the options that are offered from: message history, public & private channels, video, admin options, and more. The options are unlimited and I don't think I would ever use them all; but I'm glad they are there. Cons Support & Sales are diffcult to contact. I like talking to an actually person over the phone when making larger scale changes to my organization. Review Source R Reviewer Executive Assistant Used the software for: Less than 1 year ### "Simply great messaging software for discussion and chat" April 21, 2025 5.0 My journey so far with Rocket.Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing. Pros It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient. Cons I don’t see any feature mistakes but if we want to take an action such as deleting chats it can take a bit some time. Review Source R Reviewer Web Developer Used the software for: 3-5 years ### "Rocket.Chat is a Brilliant Tool for A/V/W Conferencing" March 13, 2025 5.0 Pros Rocket.Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place. Cons I do not encounter challenges when utilizing Rocket.Chat on my end. Review Source R Reviewer packager Used the software for: 1-3 years ### "userfriendly" January 7, 2025 4.0 overall I am happy with this app, nice and userfriendly Pros I liked being able to have group conversations. Cons trying to keep up with the conversations while typing my response. Review Source RJ Renae J. Supervisor/Customer Service Representative Used the software for: 1-3 years ### "Rocket Chat is very User Friendly" October 29, 2021 4.0 I havent seen too many issues with Rocket Chat. All systems have the occassional stall or update that needs to be done and when it does go down it isnt for too long. The other features it has outweigh the cons. Pros I like using rocket chat cause its an easy tool for communication. You can type in it with ease, the room you have set up is easy to find. I also like that you can search chats from prior days using the search/filter option. I also like that you can send private messages via the chat itself outside of the rooms. I also like how you can edit a posted chat if needing to update it or delete it entirely. Cons I dont like that when someone sends you a private message theres no way to delete the message. You can hide it but i feel there should be a delete option also. I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying. I think that feature should be done away with. Review Source Darin H. CTO Used the software for: Less than 1 year ### "A lot of features, but lacking bug fixes" May 22, 2019 3.0 We needed a way to control users access to in a chat. We wanted out company chat in our pockets and didn't want to use Slack. We wanted a branded chat that we could include our customers in as well. This fit that need perfectly. If those bugs were just out of the way we'd be in business. Pros Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it. Cons Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch. There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms. Review Source VR Verified Reviewer Enterprise resilience officer Used the software for: 1-3 years ### "default collaboration tool, plug and play" August 24, 2021 5.0 good user experience, no complaints. Pros Easy to use, good quality, intuitive for users with little technology skills Cons Can be expanded to more user cases with utilising more of the features. consequently make it harder for users with less computer skills to catch up with other advanced users. Review Source VR Verified Reviewer SDR Used the software for: Less than 1 year ### "Another collaborative tool you can use for your team" March 21, 2022 4.0 Overall, I have a good experience using Rocket.Chat. As a user and not an admin though, I think it's quite disturbing not to know where's the limit of my privacy. Pros It's a collaborative tool. It has got an app that you can install into all your collaborators system. As other ones, you can use to direct chat and talk to your team - and them to each other. You can put constraints and boundaries into the tool itself. Cons As a collaborator using it and not an admin, I really don't know how it works in terms of privacy. I am sometimes wondering if admins can see all we talk about at work etc. Review Source Verified Reviewer backend developer Used the software for: 3-5 years ### "RC review" March 25, 2020 4.0 Pros its very useful to chat with the colleagues and also to share certain type of files Cons it doesn't have a calling option to do a video conferencing Review Source Verified Reviewer Customer Success Manager Used the software for: 1-3 years ### "Not as collaborative and easy to use as it seems" March 4, 2022 3.0 Not the best collaborative tool. Maybe for small teams which really needs to be controlled. Pros It's an instant messaging software so you can use it in a workplace to get in touch with each other on a daily basis. Cons The UX/UI is not great. My manager/boss is in control of everything. They can read conversations and how much time you spend on it. They also restricted a lot of things. Maybe it's not how it's intended to be used but I really don't like this software. I have two workplace, and really Slack is way but ay better. Review Source VR Verified Reviewer Full Stack Developer Used the software for: 1-3 years ### "Good for basic chat" February 18, 2019 4.0 Pros Its easy to use. Also you can favorite each person or group chat for easier visibility. Cons Its missing search over chats so its really hard that you have to remember which topic you discussed with who. Review Source R Reviewer Software Trainee Used the software for: Less than 1 year ### "Review on Rocket Chat." April 17, 2019 5.0 As working in an organization, we generally communicate with our colleagues in the form of some short text messages in case of any requirements. Rocket chat is very fast and it supports file sharing. When I send some data which is confidential, I can send it through rocket chat cause it provides message-level security along with private chat option. I can create separate group channels for group conversations and can communicate with clients in much faster and in an easy way. We can have video calls with the clients. My overall experience of using this software is highly satisfiable. Pros 1) It is a free and open source chat application. 2) Privacy chat feature is available and it is more secure. 3) The incoming message is translated to English if another user is communicating in some other language. 4) We can integrate our rocket chat with chatbots. 5) Can install plugins like Drupal for theme customization. 6) Supports different types of authentications like facebook, LinkedIn 7) Rocket chat community support is very good. 8) We can subscribe to different global channels for gaining knowledge. Cons I did not find any flaws with this software. Review Source R Reviewer Desenvolvedor Mobile Used the software for: Less than 1 year ### "Rocket.Chat is good, but needs some work" September 24, 2018 4.0 Pros Rocket.Chat is an awesome solution for enterprise chat. As a remote employee, its my main tool to connect with my peers. It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data Cons The big problem with Rocket.Chat is usability. The mac application has a poor implementation , that resembles old chat applications like MSN Messenger. Its an outdated design that needs innovation ASAP Review Source R Reviewer I.T. Manager Used the software for: Less than 1 year ### "Great product, user friendly, feature rich, ldap connectivity and doesn't require lots of ram, hd." December 1, 2020 4.0 I like it, will need to see how my users experiences are. This was easy to deploy but customizing it was a learning curve but with a little research, figured out how to do it. Half my org uses MS TEAMS and comparting it to Rocket.Chat has me pretty amazed how feature rich rocket chat really is. Make sure if you want video chat capability to enable JITSI in the server admin console. One but I found was embedded video chat window doesn't display users webcam but if I detach that, webcam is displayed. Pros Relatively easy to install considering its a snap included in the Ubuntu 20 server bundle. Free to install, easy to use. Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD. Cons Found several bugs in newest version. The software overall is stable but I personally have seen half a dozen bugs while testing this including LDAP integration and listing users names; some of which are included but not displayed in the client. I wish this had a capability to see all activated users and the presence status of each user in the admin console. Review Source Jose G. Software engineer Used the software for: Less than 1 year ### "One of the best free chats" December 27, 2018 5.0 It works nicely (desktop and mobile), very intuitive. Pros We use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero! It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too. Cons It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting. Review Source R Reviewer Quality Assurance Engineer Used the software for: Less than 1 year ### "Rocket Chat" October 9, 2018 5.0 Pros Good product for communication for smaller organisation. We can create private channels and it helps us to improve overall productivity by discussing projects as well sharing new ideas. Best things that I like the most are audio and video conferencing and screen sharing. Cons Only load image files as well don't have file versioning. It is also lacking in calendar and contact sharing. Review Source R Reviewer Marketing Manager Used the software for: 1-3 years ### "Great corporate chat" August 19, 2020 5.0 Pros Rocket Chat is easy to use, our team uses it daily! Intuitive and high-quality chat with all functions needed (e.g. private chats, hidden chats, ability to edit or delete messages). Our team's been using it since 2018 and we're extremely happy to communicate via Rocket Chat! Thanks for doing this, guys! Cons I'd change nothing, it'sa cool communication tool for businesses Review Source VR Verified Reviewer PO Used the software for: Less than 1 year ### "Rocket rocks!" June 26, 2020 4.0 Pros Ease to use, compatible with another apps and union of 3 others soluctions Cons Integrate video conference without third part and better report on livechat Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.