# Page 6 | Rocket.Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Rocket.Chat the right Team Communication solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161575/Rocket-Chat/reviews

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Rocket.Chat

4.3 (156)

[View alternatives](https://www.capterra.com/p/161575/Rocket-Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Rocket.Chat

## Showing most helpful reviews

Showing 126-150 of 156 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alister R.  
Director of Product Innovation  
Computer Software  
Used the software for: Less than 6 months

### "good slack alternative"

May 1, 2018

4.0

collaboration and task management

Pros

the best part is that since the product is open source it is highly customizable. Mostly aligns with what slack can do for you, some new features are needed to make it happen. Also nearly free if you can use it right. Would recommend for startups and other tech teams which are less than 10-15 members

Cons

More integrations are required to make this completely usable. Also with hangouts chat now available the product needs better differentiation in terms of the value proposition

Review Source

Response from Rocket.Chat

June 10, 2019

Dear Alister, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Ömer Faruk Y.  
Transmission Mechanical Design Engineer  
Automotive  
Used the software for: Less than 6 months

### "Like a Chat Room"

June 23, 2019

2.0

Pros

It functions beautifully as a simple speech app.

Cons

It looks like a sleazy internet cafe application. You cannot access detailed information about people.

Review Source

Response from Rocket.Chat

July 1, 2019

Dear Omer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

VR

Verified Reviewer  
Network Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "A simple and easy chat system"

October 7, 2020

5.0

This is a great on-prem chat system and for sharing sensitive data that can't leave the office. Once the server was built it has been rock solid.

Pros

We love that there is an on-premise option for security. The chat features are intuitive and easy to use.

Cons

Configuring the server was a bit of an issue, but once we followed the documentation it and a bit of help from support we got it up and going.

Review Source

Response from Rocket.Chat

November 6, 2020

Hello Rocketeer, we're glad you're having such a positive experience with Rocket.Chat so far. Our software counts on a lot of features to support a holistic approach to security and it's nice to know you are enjoying it. Thanks for your feedback and feel free to reach out anytime :) Regards, Rocket.Chat Team

RW

Ruvenss W.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "The most complete Open Source Enterprise on premises solution for enterprise instant messaging "

May 7, 2020

5.0

We are solving communications problems, in both ends internally and with customers

Pros

Full white label product, and Open Source solution completely separate from restrictions from US

Cons

It doesn't has dark mode, a feature that all modern software must have.

Reason for choosing Rocket.Chat

It can be self hosted

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Pricing

Review Source

Response from Rocket.Chat

July 29, 2020

Dear Ruvenss, we're happy to know that you've been having a good experience with Rocket.Chat! Your suggestion will be reported to our product team and taken in consideration. Thank you and keep Rock(et)ing! Rocket.Chat Team

RG

Rachel G.  
Instructional Designer  
Computer Software  
Used the software for: 6-12 months

### "Great messaging app"

October 28, 2019

5.0

Pros

This is a great tool for our small company. Great features like setting up channels.

Cons

Challenges with authentication at times.

Review Source

Response from Rocket.Chat

January 6, 2020

Hi Rachel, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

GS

Gerasim S.  
Deputy CTO  
Computer Software  
Used the software for: 6-12 months

### "Migrate from Slack"

May 28, 2019

4.0

Its kindly and nice alternative to slack

Pros

Free and opensource, faster bug-fix community

Cons

At last turn on on direct, but where is webrtc for private group?

Review Source

Response from Rocket.Chat

June 10, 2019

Dear Gerasim, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

SF

Steve F.  
Manager  
Financial Services  
Used the software for: 1-2 years

### "Great free chat product"

October 11, 2018

4.0

Pros

Free. Easy to use. Good collaboration tool.

Cons

Could use some love on the features side. The app isn't great - web version is better.

Review Source

Response from Rocket.Chat

June 12, 2019

Dear Rocketeer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

RL

Rickelle L.  
Survey Taker  
Media Production  
Used the software for: Less than 6 months

### "SOSO"

January 27, 2021

4.0

Overall I’d recommend it. I wonder if I can use it outside of business for me and my friends.

Pros

So far Rocket.Chat is pretty good. It’s actually easy to use, everyone can chat at once, it’ll show what messages that has been unread. And what has been place in the chat that day.

Cons

It’s doesn’t really make a loud sound notifying when a direct message is available, other than that it’s fine.

Review Source

Response from Rocket.Chat

April 27, 2021

Hello Rickelle, thank you so much for your feedback. We're always working to make Rocket.Chat as user-friendly as possible! :) And yes, you can use R.C. outside of business - just choose one of our plans (Community/SaaS/Self-hosted) and go for it!

JT

Jonathan T.  
Developer  
Computer Software  
Used the software for: 6-12 months

### "A great self hosted Chat App"

January 28, 2021

5.0

Pros

It is self hosted, wich means it runs on your own infrastructure. It is easy to use.

Cons

I have not found any cons. It is a great Software.

Review Source

Response from Rocket.Chat

April 27, 2021

Hello Jonathan, thank you so much for your feedback! We're glad you're enjoying Rocket.Chat :)

JL

Joshua L.  
Owner  
Information Technology and Services  
Used the software for: I used a free trial

### "Great chat program"

July 23, 2019

5.0

Pros

Love that you can set up channels and configure admins and users. It works great and can be locally hosted and tied in to workgroup usernames.

Cons

None does what we need it for and we will keep it

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Cheaper option and more features

Review Source

Response from Rocket.Chat

September 16, 2019

Dear Joshua, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

MN

Matthew N.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "excellent customization options but lack intuitive layout"

May 31, 2019

3.0

Pros

excellent options for customization that allows for any company to personalize their chat performance.

Cons

the changes that you would want to make are difficult to test beyond trial and error style of changes. it is not obvious which sections apply to which sections when you mess around with the font/color/style/formatting. The update for the rocket chat actually crashed my program on my windows 10 system and i had to downgrade back to an earlier version to get it to work again

Review Source

Response from Rocket.Chat

June 3, 2019

Hi Matthew, have you tried the server version 1.1? We have fixed a few E11 compatibility issues.

DR

Diego R.  
Head of Distrito.Network  
Venture Capital & Private Equity  
Used the software for: Less than 6 months

### "The best custom software for communication hub!"

June 25, 2020

4.0

Pros

I can do everything that i want to do. It is very easy to customize and adapt for your need. They also have good support for your problems and they are very fast to answer you.

Cons

There are few bugs, but it is not in the core business. It happens in some features which is not so important for users.

Review Source

Response from Rocket.Chat

July 29, 2020

Dear Diego, we're thrilled that you have such a good experience with Rocket.Chat! We're always looking for ways to improve our platform. If you have any other suggestions, please let us know. :) Sincerely, Rocket.Chat Team

VR

Verified Reviewer  
President  
Legal Services  
Used the software for: Less than 6 months

### "FALSE ADVERTISING"

April 13, 2018

4.0

Pros

The software itself is fine. It's the false advertising that pisses me off. So that's all I wanted to say.

Cons

They advertise as FREE, OPEN SOURCE. When in fact there is a 7 day free trial and the service is not anywhere near free.

Review Source

Response from Rocket.Chat

June 10, 2019

Dear Rocketeer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! Our free trial is for 30 days in our Cloud and we do have a community plan (when you host on your on server) and its free. If you are interested in our Community plan, send us an e-mail to sales@rocket.chat and we'll be glad to help you!

MH

Mike H.  
Lead Backend Engineer  
Computer Software  
Used the software for: Less than 6 months

### "A great attempt and open sourcing a chat platform"

July 17, 2018

3.0

Pros

Rocket.chat is open source and you can run it yourself. Their feature list is almost on par with competitors like Slack.

Cons

Setting up your own Rocket.chat can be a headache and could be better to just use free Slack or paid Slack (if you need enterprise control)

Review Source

Response from Rocket.Chat

August 3, 2020

Hello Helmick, thank you for your review. Your helpful comments are much appreciated and your feedback will help us to continually improve our platform. Whatever problems you're facing, you can always contact our support team on support@rocket.chat and they'll surely help you. Thank you! Rocket.Chat Team

AR

Arun R.  
Lead - BI  
Information Services  
Used the software for: 6-12 months

### "Rocket Chat Review"

January 11, 2020

4.0

Good and is satisfied with its use. And is a very good open source communication tool.

Pros

Friendly designed interface and this tool supports LDAP. Funny and creative emojis that helps in delivering the messages in a more innovative manner.

Cons

At times the applications is slow to respond. When we access the application from the start menu, it does not come up directly, it lies hidden on the bottom right corner silently.

Review Source

Response from Rocket.Chat

March 31, 2020

Hi Arun, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

TR

Thomas R.  
Admin  
Banking  
Used the software for: 6-12 months

### "Great open-source Slack like chat product"

January 12, 2018

4.0

Free solution for chat inside your company.

Pros

Many ways how you can deploy this product. Great comunity around Rocket.chat and 15k Github stars. This chat provides also livechat - ideal for live support on your website.

Cons

This product has lots of bugs - 2,2k issues on Github Screen mirroring functionality does not work properly. The Docs are not complete for some features.

Review Source

Response from Rocket.Chat

June 10, 2019

Dear Thomas, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

KN

Khoa N.  
VP of Federal Sales  
Government Relations  
Used the software for: 1-2 years

### "Chat Review"

July 7, 2020

5.0

I love it!

Pros

I like the simplicity of this app. It is very easy to use and implement, providing real-time communication.

Cons

Does not work with Sharepoint. I have small issues with previewing Amazon.

Review Source

Response from Rocket.Chat

July 27, 2020

Dear Khoa, We're glad to know that you enjoy Rocket.Chat and you have such a positive experience! Feel free to reach us anytime. Sincerely, Rocket.Chat team

VR

Verified Reviewer  
Founder & CEO  
Internet  
Used the software for: Less than 6 months

### "Great code for chat"

January 1, 2020

5.0

Rocket.Chat is a reliable software and you can trust on it.

Pros

After a lot of exploring we found Rocket.Chat, it's open-source, also free and easy to setup. Rocket.Chat can be integrated easily.

Cons

Documentation is not quite good. If you want to use the Rocket.Chat marketplace, you have to go to a paid plan.

Review Source

Response from Rocket.Chat

January 6, 2020

Hi Rocketeer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

BB

Brad B.  
Marketing Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Nice internal chat feature"

February 11, 2019

4.0

It has improved the overall communication of our team, especially when we have team members working remotely.

Pros

Easy to use for internal communication, whether it's one on one, groups, teams, or company wide. It works well and gets the job done.

Cons

We had a really hard time getting the notifications to work and the app needs to be restarted frequently.

Review Source

Response from Rocket.Chat

June 10, 2019

Dear Brad, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Volodin A.  
research engineer  
Computer Hardware  
Used the software for: Less than 6 months

### "Free chat for your community or business"

March 31, 2019

5.0

I used to develop websites, and one of my colleagues asked to implement the free livechat with rocketchat.

Pros

It allows several forms of deployment, among that one-clicl-free-heroku deployment that I like most

Cons

It has a simplistic interface and complicated internal adjustment and configuration structure

Review Source

Response from Rocket.Chat

April 26, 2019

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

VR

Verified Reviewer  
Tech Support  
Legal Services  
Used the software for: 6-12 months

### "Like Slack, but better"

May 30, 2019

5.0

Great product, works as expected, loads of customization options, and more flexible than Slack. What more could you ask for?

Pros

Emphasis on security/encryption Can be run on client server

Cons

There really wasn't anything I didn't like.

Review Source

Response from Rocket.Chat

June 7, 2019

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

RS

Ryo S.  
Research Assistant  
Computer Software  
Used the software for: Less than 6 months

### "Review"

May 24, 2019

5.0

Pros

Provide everything that I need. Cheaper than Slack Custom integration with other services

Cons

Sometimes preview (e.g., amazon) does not work Searching (especially with Japanese) is really bad

Review Source

Response from Rocket.Chat

June 7, 2019

Dear Ryo, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

EL

Eric L.  
Developer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Why Use Rocket Chat"

May 31, 2019

5.0

For what I used it for it was an excellent piece of software.

Pros

It is open, can be altered to your needs and not restrictive.

Cons

Lack of video tutorials with different server side languages.

Review Source

Response from Rocket.Chat

June 7, 2019

Dear Eric, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

SB

Sophia B.  
freelancer  
Internet  
Used the software for: Less than 6 months

### "Chat with Ease!"

July 13, 2021

5.0

My overall experience has been great it gets the job done, I am able to chat with customers and clients with ease, quickness and efficiency.

Pros

This software has made my job so much easier to handle with chatting with customers and clients. I currently use this program to do troubleshoot with customers and it has worked very nicely in providing me great automated system built in and quick responses for my customers/clients.

Cons

The least thing I like about it is that it can be a little more vibrant , its a bit plain jane but that's just me. I do value good visuals.

Review Source

EV

Ed V.  
developer  
Internet  
Used the software for: Less than 6 months

### "Chat for company? Use Rocket.chat!!"

October 16, 2018

5.0

Pros

Fast and simple, but powerfull. Easy to configure, has got everything needs the online chat software with some extra features :)

Cons

Sometimes notifications about new messages do not work

Review Source

Response from Rocket.Chat

June 12, 2019

Dear Rocketeer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

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