# Page 7 | Rocket.Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Rocket.Chat the right Team Communication solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/161575/Rocket-Chat/reviews

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Rocket.Chat

4.3 (156)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Rocket.Chat

## Showing most helpful reviews

Showing 151-156 of 156 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TK

Tommy K.  
Inside Sales Account Manager  
Government Relations  
Used the software for: Less than 6 months

### "Rocket Chat for the Government"

October 1, 2019

5.0

After getting Rocket Chat up and running, our end user is very pleased with the overall experience!

Pros

I liked the support that was given by the Rocket Chat team to answer all of our End Users questions to make the transition of the licenses seamless.

Cons

The initial license process was a little confusing and would have been really confusing if the team didn't do a conference call to clarify questions.

Review Source

Response from Rocket.Chat

October 7, 2019

Hey Tommy! Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

JS

Júlio S.  
Developer  
Computer Games  
Used the software for: Less than 6 months

### "A great open source solution for team chat"

November 26, 2019

5.0

Our team tried switching to Rocket.Chat for a while, but we haven't reach a satisfatory setup yet.

Pros

When compared with the market leader, Rocket Chat doesn't miss any features. On top of that, it's open source, free and extensible!

Cons

With the open source and no price tag, comes the lower support and harder setup. If the IT team is up to the challenge, it's worth it!

Review Source

Response from Rocket.Chat

January 6, 2020

Hi Julio! Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

VR

Verified Reviewer  
Photo Specialist  
Automotive  
Used the software for: Less than 6 months

### "easy to use sometimes"

July 24, 2019

3.0

Pros

my time has been reduced in my monthly meetings and allows less physical time in the meetings and more time to work.

Cons

very hard for me to share a file with other team members

Review Source

Response from Rocket.Chat

September 16, 2019

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! Please send us your doubts regarding your file sharing to support@rocket.chat, we are glad to help you!

JH

Jack H.  
Senior Technician  
Higher Education  
Used the software for: Less than 6 months

### "Innovative Chat Software"

July 7, 2021

5.0

Very good, large efficiency increases are possible.

Pros

This software centralises all of your communication channels and makes the task of managing communications much more efficient.

Cons

It can take a while to adjust to having so many channels of communication all in one place and remembering to adjust tone to suit format. But it soon feels natural

Review Source

AŁ

Adrian Ł.  
Information Specialist  
Wholesale  
Used the software for:

### "null"

September 20, 2018

5.0

Review Source

Response from Rocket.Chat

August 3, 2020

Hello Adrian, thank you for your positive review! :) Sincerely, Rocket.Chat Team

CS

Carlo S.  
Leasing Consultant  
Construction  
Used the software for: I used a free trial

### "Pointless for a small company"

July 10, 2021

2.0

Barely used it, iMessage is just as good and easier!

Pros

We got to keep a thread of all of our professional conversations in one organized location we could all see.

Cons

It’s not at all intuitive the way people normally keep track of conversations w people in their phones.

Review Source

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